Logicalis

Lead project and resource management offices, overseeing portfolio health, resource allocation, financial performance, executive governance, and data- and AI-enabled improvement. | Requires a bachelor's degree, 12 years in project or professional services operations, and seven years leading distributed teams; PMP or similar certifications are highly preferred. | Summary The Director, Project Management and Resource Operations provides strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services. This role is accountable for building a scalable delivery operating model that improves project predictability, customer experience, portfolio visibility, financial performance, and resource utilization. This leader ensures customer commitments are delivered on time, within scope, and aligned to expected business outcomes. The Director drives delivery governance, portfolio health, resource orchestration, risk management, and continuous improvement across complex professional services engagements. The role uses data, automation, and AI-enabled capabilities to improve decision-making, identify risks earlier, reduce administrative burden, protect project margin, and enable proactive business leadership. As a senior Services leader, this position serves as the executive escalation point for significant delivery, customer, financial, and resource risks. The Director partners closely with Professional Services, sales, finance, practice leadership, delivery teams, and customer stakeholders to ensure consistent execution, stronger accountability, and a more scalable, customer-obsessed delivery model. Essential Duties and Responsibilities PMO and RMO Leadership · Leads the integrated PMO and RMO operating model, including project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure. · Establishes clear decision rights, standards, and accountability across PMO, RMO, Engagement Managers, practice leaders, sales, finance, delivery teams, partners, and customer stakeholders. · Builds forward-looking capacity and demand management capabilities using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data. · Ensures projects are assigned the appropriate project leadership and technical resources based on customer needs, required skills, delivery complexity, availability, location, and financial considerations. Delivery Governance and Portfolio Management · Defines and maintains a scalable project delivery framework with differentiated governance based on engagement value, risk, complexity, customer impact, delivery model, and contractual exposure. · Owns portfolio health reporting and executive governance, connecting delivery, financial, customer, schedule, scope, resource, and quality indicators. · Establishes thresholds and operating mechanisms for escalation, recovery planning, executive sponsorship, corrective action, and closure. · Leads project recovery efforts for high-risk or strategically important engagements and ensure corrective actions have accountable owners, dates, and measurable outcomes. · Governs delivery involving strategic vendors, subcontractors, and acquired organizations. · Ensures consistent application of the PMO operating framework while simplifying requirements where additional rigor does not improve customer or business outcomes. Customer Experience and Executive Engagement · Establishes customer experience standards across project initiation, planning, execution, escalation, communication, transition, and closure. · Ensures project managers provide proactive, transparent, and outcome-oriented customer communication. · Uses customer feedback, CSAT, escalation trends, closure reviews, and lessons learned to identify systemic improvement opportunities. · Serves as executive sponsor or escalation leader for high-risk and strategically important engagements. · Partners with sales and delivery leaders to restore customer confidence when execution, scope, resource, or communication issues place an engagement at risk. Financial and Commercial Performance · Owns PMO and RMO operating performance, budgets, workforce planning, productivity, and cost management. · Establishes governance for project revenue, cost, budget consumption, estimate-to-complete, billing readiness, write-offs, change requests, and margin performance. · Identifies financial risk early and lead corrective actions in partnership with Professional Services leaders, finance, sales, and delivery. · Ensures scope changes and customer requests are evaluated promptly and converted into approved change orders when appropriate. · Monitors third-party labor usage, subcontractor performance, purchase-order coverage, and the financial impact of external delivery resources. undefined · Provides executive portfolio reporting that supports fact-based decisions and timely intervention. Resource Strategy and Workforce Leadership · Develops the PMO and RMO workforce strategy, including role segmentation, capacity models, career paths, succession planning, hiring profiles, contractor use, and future skill requirements. · Creates differentiated project leadership capabilities across project coordinators, project managers, senior project managers, and program managers. · Ensures project management capability is matched to project rigor, financial exposure, technical complexity, and customer expectations. · Partners with Professional Services leadership to improve scheduling accuracy, utilization, resource-calendar reliability, and delivery continuity. · Establishes standards for subcontractor qualification, onboarding, performance, and replacement. · Builds a culture of customer obsession, ownership, timely escalation, financial discipline, continuous improvement, and data-based decision-making. Data, Platforms, Automation, and AI · Improves the quality, consistency, and timeliness of project, financial, customer, capacity, and resource data. · Develops and executes an automation and AI roadmap for PMO and RMO operations, including status reporting, meeting follow-up, risk detection, resource recommendations, scope-change identification, financial alerts, and project closure. · Establishes appropriate human review, data governance, access controls, and accountability for AI-enabled processes. · Measures adoption, productivity gains, decision quality, customer impact, and financial value from platform and automation investments. Pre-Sales and Business Partnership · Partners with sales, solution leaders, and delivery practices to qualify complex opportunities, validate delivery assumptions, assess risk, and strengthen project governance before contract execution. · Provides project leadership input into statements of work, delivery plans, resource models, dependencies, acceptance criteria, governance, and change-control provisions. · Supports integration, transition, and transformation initiatives that require structured cross-functional program leadership. · Acts as the senior PMO and RMO advisor to Services and company leadership. General Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities Directly supervises PMO Team Managers and Project Managers in Project Management Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Bachelor’s Degree in a related field. Experience / Technical Requirements · 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations. · 7 or more years of leadership experience, including responsibility for managers and geographically distributed teams. · Demonstrated experience leading a PMO, RMO, professional services operations function, or comparable delivery organization. · Proven responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement. · Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements. · Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility. · Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery. · Strong executive communication skills and experience working with senior customer and internal leadership. Certifications · Project Management Professional (PMP) or equivalent project/program management certification preferred. · PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification beneficial. Other Skills and Abilities · Customer obsession and ownership mindset. · Financial and commercial acumen. · Portfolio-level judgment and executive decision support. · Ability to translate strategy into scalable operating processes and measurable outcomes. · Exceptional communication, influence, negotiation, and conflict-resolution skills. · Ability to lead organizational change and increase adoption of new processes, platforms, and ways of working. · Strong analytical capability with a disciplined approach to metrics, data quality, forecasting, and continuous improvement. · Ability to attract, develop, hold accountable, and retain high-performing talent. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $150,000 - $172,500 + Bonus LogicalisUS Benefits Summary

Lead and scale cybersecurity service delivery, overseeing operational performance, resource management, financial objectives, and repeatable delivery models. | Requires a bachelor’s degree, at least eight years in cybersecurity or technology consulting, three years in leadership, and a professional certification such as CISSP, CISM, or PMP. | Summary The Cybersecurity Professional Services Leader is responsible for the people, delivery execution, operational performance, and continued development of Logicalis US cybersecurity professional services. This leader ensures that cybersecurity engagements are staffed appropriately, delivered consistently, and completed in alignment with customer outcomes, contractual commitments, quality expectations, schedule, and financial objectives. This leader will play a key role in building and scaling Logicalis’ cybersecurity professional services capabilities through workforce development, delivery standardization, operational excellence, and repeatable service delivery models. The role leads cybersecurity professional services resources delivering advisory, assessment, architecture, implementation, migration, remediation, and incident-readiness engagements across the Logicalis cybersecurity portfolio. The leader works closely with the Cybersecurity Practice, Portfolio Management, Sales, Solution Architects, Project Management, Managed Services, Operations, and strategic delivery partners to translate market-ready offerings into repeatable, scalable, and high-quality customer delivery. Essential Duties and Responsibilities Cybersecurity Delivery Leadership · Owns delivery execution across the cybersecurity professional services portfolio, including Advisory and GRC, AI security and governance, data protection, exposure management, security operations, cyber resilience, and identity and zero trust services. · Ensures engagements are executed in accordance with approved Statements of Work, delivery methodologies, customer expectations, and internal quality standards. · Provides leadership oversight for complex or high-risk engagements and serve as an escalation point for delivery, customer, resource, scope, schedule, or quality concerns. · Establishes consistent delivery practices, standards, templates, quality checkpoints, and lessons-learned processes across cybersecurity engagements. · Ensures effective transition from sales and solution development into delivery, including scope validation, resource readiness, delivery assumptions, acceptance criteria, and customer kickoff preparation. · Partners with project management resources to monitor engagement health, milestones, risks, issues, dependencies, change control, and customer communications. undefined · Ensures findings, recommendations, configurations, architectures, and other deliverables are clear, actionable, technically sound, and appropriate for the customer environment. Resource and Talent Leadership · Builds and matures cybersecurity delivery capabilities through strategic hiring, technical enablement, certification planning, mentoring, and succession planning. · Leads, coaches, and develops cybersecurity consultants, engineers, architects, and other professional services resources. · Owns workforce planning for cybersecurity professional services, balancing demand, skills, geography, utilization, customer needs, and employee development. · Assigns the right resources to engagements based on technical capability, experience, availability, and engagement risk. · Defines role expectations, technical skill requirements, certification priorities, and development roadmaps in partnership with Cybersecurity Practice leadership. · Owns recruiting, interviewing, onboarding, performance management, succession planning, and retention of cybersecurity delivery talent. · Builds a culture of accountability, knowledge sharing, continuous learning, customer focus, and cross-team collaboration. · Develops an intentional sourcing model that determines when work should be delivered with internal resources, strategic partners, or subcontractors, while protecting quality, customer experience, and margin. Operational and Financial Management · Monitors and manages utilization, backlog coverage, capacity, project margin, revenue forecasting, time entry, delivery efficiency, and other professional services operating metrics. · Provides accurate and timely reporting on resource demand, staffing gaps, engagement health, delivery risks, and financial performance. · Identifies operational constraints and implement improvements that increase delivery quality, scalability, predictability, and profitability. · Ensures appropriate governance for subcontractor and partner delivery, including resource qualification, onboarding, statements of work, performance oversight, and quality assurance. · Partners with Operations and Finance to support forecasting, resource planning, cost management, and corrective actions when performance is outside expectations. Portfolio Readiness and Continuous Improvement · Partners with the Cybersecurity Practice Director and Portfolio Management to ensure new and updated offerings are executable before release to the field. · Provides delivery input into service design, scope boundaries, level-of-effort assumptions, skills requirements, dependencies, pricing considerations, and delivery risk. · Converts lessons learned from customer engagements into improvements to methods, templates, enablement, estimates, and solution definitions. · Maintains awareness of evolving cybersecurity threats, technologies, frameworks, partner capabilities, and customer requirements that may affect delivery readiness. · Translates new cybersecurity offerings into repeatable delivery motions by defining delivery methodologies, resource requirements, quality standards, and implementation approaches. · Helps standardize repeatable delivery motions while preserving the flexibility required for complex customer environments. Customer, Sales, and Cross-Functional Engagement · Builds trusted relationships with customer stakeholders and participate in executive-level engagement reviews when needed. · Partners with Sales and Solution Architects during strategic or complex opportunities to validate delivery approach, resource availability, assumptions, sequencing, and risk. · Supports development and review of proposals, Statements of Work, change requests, and delivery plans. · Identifies follow-on needs and transition qualified opportunities to Sales without compromising the objectivity or quality of delivery. · Coordinates with Managed Services to create effective transitions from project delivery into ongoing operations, governance, or lifecycle services. · Collaborates across technology practices when cybersecurity outcomes depend on cloud, network, modern workplace, data center, data governance, or other capabilities. General Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities Directly leads assigned cybersecurity professional services employees and may oversee partner or subcontractor resources engaged in customer delivery. Responsibilities may include workforce planning, hiring, onboarding, work assignment, coaching, development planning, performance management, recognition, and resolution of employee or delivery concerns in accordance with company policies and applicable law. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: · Bachelor's degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience. Experience / Technical Requirements · 8+ years of experience in cybersecurity, technology consulting, professional services, systems integration, or related delivery roles. · 3+ years of experience leading technical consulting or professional services resources. undefined · Broad working knowledge across cybersecurity domains such as governance, risk and compliance; security assessments; data protection; identity and access management; zero trust; vulnerability and exposure management; SIEM, XDR, EDR, and firewalls; incident readiness and response; and security architecture. · Ability to understand cybersecurity risk, translate technical issues into business impact, and communicate clearly with technical, operational, and executive stakeholders. · Familiarity with common cybersecurity frameworks and standards such as NIST Cybersecurity Framework, CIS Controls, ISO 27001, and other customer-relevant regulatory or industry requirements. · Ability to evaluate technical delivery risk and recognize when deeper subject-matter expertise is required. Certifications · Relevant professional certification such as CISSP, CISM, CRISC, CCSP, PMP, or comparable technical or delivery credentials. Other Skills and Abilities · Experience building, scaling, or transforming a cybersecurity consulting, professional services, or technical delivery organization. · Demonstrated experience overseeing multiple concurrent customer engagements with accountability for staffing, quality, schedule, scope, risk, and financial performance. · Experience developing technical talent and managing geographically distributed teams. · Experience working across sales, presales, project management, delivery, operations, portfolio, and managed services functions. · Working knowledge of Statements of Work, change control, project financials, utilization, capacity planning, and services margin. undefined · Experience in a systems integrator, consulting firm, managed services provider, or cybersecurity services organization. · Experience working with strategic cybersecurity technology partners and partner-enabled delivery models. · Experience integrating professional services with managed security services or ongoing operational support. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative). Salary Range: $160,000 - $175,000 + Bonus LogicalisUS Benefits Summary

You would build and maintain AI-enabled automations and enterprise integrations to improve managed-services operations. | The role requires 5+ years in automation development, scripting, and enterprise integration, a technical bachelor's degree or equivalent, and proficiency in AI workflows and cloud environments. | Summary The AI Integration & Automation Developer designs, builds, tests, and supports AI-enabled integrations and automation solutions that improve the efficiency, scalability, and quality of Managed Services operations. This role is delivery-focused and hands-on, translating operational problems into practical automation and AI workflow solutions that reduce manual effort, improve service consistency, and create measurable business value. This position requires strong critical thinking, curiosity about emerging AI automation capabilities, and the ability to evaluate where AI, orchestration, scripting, workflow automation, or traditional process improvement will drive the best outcome. The developer will work closely with technical and operational stakeholders and may receive dotted-line technical guidance from the AI Integration & Automation Engineer. Essential Duties and Responsibilities AI Integration & Automation Development Designs, develops, and maintains AI-enabled automations, integrations, and workflow solutions supporting Managed Services. Builds practical AI orchestration patterns that connect systems, data, prompts, APIs, scripts, and operational workflows. Develops automation solutions that reduce manual work, improve service delivery speed, increase consistency, or create measurable cost avoidance. Creates reusable components, connectors, scripts, and workflow patterns that can be leveraged across multiple use cases. Supports implementation of internal AI Orchestration capabilities and related automation services as part of the Managed Services automation portfolio. Critical Thinking & Operational Problem Solving Analyzes operational pain points and determines whether AI, automation, integration, process improvement, or a combination of approaches is the best solution. Identifies automation opportunities that address systemic problems, not only isolated manual tasks. Balances experimentation with production stability, supportability, security, and operational readiness. Uses data, outcome measures, and stakeholder feedback to validate whether automation work is creating efficiency gains or business value. AI Automation Delivery & Support Develops LLM-enabled workflows, agentic automation patterns, and AI-assisted operational processes with appropriate guardrails and fallback logic. Integrates with enterprise tools, monitoring platforms, ITSM systems, cloud services, and internal applications as needed. Troubleshoots automation defects, integration failures, and AI workflow issues, driving durable fixes and continuous improvement. Documents solution design, configuration, support steps, ownership, and knowledge articles to reduce key-person dependency. Participates in testing, UAT, release readiness, change control, and production support activities for automation solutions. Managed Services, ITIL & Collaboration Applies awareness of Managed Services delivery models, ITIL processes, and operational impact when designing automation solutions. Collaborates with engineers, service owners, process owners, developers, and stakeholders to understand requirements and validate outcomes. Communicates technical concepts clearly to both technical and non-technical audiences. Stays current on emerging AI automation development practices, AI orchestration patterns, LLM tooling, integration frameworks, and service operations trends. General Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. The role may receive dotted-line technical guidance from senior AI automation resources and may collaborate with other developers, engineers, and process owners. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Bachelor’s degree in computer science, information technology, software engineering, or related field, or equivalent experience. Experience / Technical Requirements 5+ years of experience developing automations, integrations, scripts, workflows, or application solutions in enterprise or services environments. Hands-on experience with automation development using tools or languages such as Python, PowerShell, JavaScript, APIs, workflow platforms, or low-code/no-code automation tools. Experience designing or supporting AI-enabled workflows, LLM-driven processes, AI agents, orchestration patterns, or intelligent automation solutions. Understanding of prompt design, structured outputs, human-in-the-loop patterns, guardrails, fallback logic, and practical considerations for production AI use cases. Experience integrating with operational platforms such as ITSM tools, monitoring/observability tools, cloud platforms, ticketing systems, knowledge bases, or internal business applications. Ability to analyze business or operational processes and convert requirements into working automation solutions. Working knowledge of Managed Services operations, ITIL practices, or service management processes is preferred. Experience with cloud environments such as Azure, AWS, or GCP is preferred. Experience with data pipelines, vector databases, embeddings, event-driven workflows, or containerized environments is a plus. Strong troubleshooting skills with the ability to identify root causes, evaluate trade-offs, and implement sustainable fixes. Strong communication and collaboration skills with the ability to work across technical and operational teams. Certifications Certifications related to AI, automation, cloud platforms, ITIL, or service management are preferred but not required. (Examples may include Microsoft Azure AI Engineer, Azure Administrator Associate, AWS certifications, ITIL Foundation, or relevant automation/platform certifications.) Other Skills and Abilities Critical thinker with the ability to challenge assumptions, evaluate options, and recommend practical solutions. Curious and current on emerging AI automation development practices, orchestration frameworks, and service operations technology trends. Outcome-oriented mindset focused on measurable efficiency gains, cost avoidance, quality improvement, and operational scalability. Ability to operate as a hands-on developer while collaborating effectively with senior technical resources and business stakeholders. Strong documentation discipline, including solution design, support procedures, ownership details, release notes, and knowledge articles. Ability to manage multiple priorities in a fast-paced environment while maintaining quality and production stability. Comfortable experimenting, learning quickly, failing fast, and iterating toward durable solutions. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $77,517 - $100,000/yr. LogicalisUS Benefits Summary

Provide technical support for PC hardware, software, and connectivity issues via phone, email, and chat for corporate clients, managing user accounts and troubleshooting network problems. | At least one year of call center or service desk experience, proficiency with Windows and Office 365, and a trade school certificate or associate degree. | Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. *THIS IS FOR AFTER HOURS POSITIONS ONLY! SHIFT HOURS WILL FALL BETWEEN 8PM - 8AM EST, AND DAYS WILL BE DEPENDING ON NEEDS OF BUSINESS. ONLY APPLICATIONS OF THOSE ABLE TO WORK WITHIN THAT TIME FRAME WILL BE CONSIDERED. THIS IS NON-NEGOTIABLE.* Essential Duties and Responsibilities Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user’s computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support – multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications. Certifications None Other Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $18/hr to $20/hr LogicalisUS Benefits Summary