Liquid Death

Provide dedicated customer service support to key accounts, manage orders proactively, communicate with internal and external teams, and improve customer experience workflows. | 4+ years customer service experience, strong communication and problem-solving skills, CRM experience, ERP (Netsuite) preferred, ability to work remotely in Pacific Time Zone with a 9am start. | As one of the fastest growing non-alcoholic beverage brands, Liquid Death uses comedy and entertainment to make health and sustainability 50 times more fun. We take the healthiest things you can drink and package it into infinitely recyclable cans that compete with the fun marketing of unhealthy brands across energy drinks, beer, and junk food. Our product lines include mountain water, sparkling mountain water, sparkling flavored water, and iced tea. A portion of Liquid Death’s proceeds goes to nonprofits who are helping fight plastic pollution and bring clean drinking water to those in need Location: remote USA anywhere in the pacific time zone Reports to: Manager, Customer Service Work Schedule: Monday through Friday, 9am start time Role Overview: We are seeking a highly motivated and customer-focused Customer Service Representative to provide dedicated support to our DSD West Region clients. In this role, you will act as the single point of contact with our customers as well as the Liquid Death Amazon Key Account team and Supply Chain team ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently. This role will act as an extension of our Supply Chain team and will be responsible for proactive management of orders to optimize service (KPI’s include case fill and orders on time in full). This includes troubleshooting timing of supply, management of discontinued products, new innovation, etc.. This role will be key to anticipate availability of product and pick up as well. Key Role Focus Areas/ Skills: Customer Centric Approach: Serving as a direct point of contact for Amazon’s customer service team to understand their needs and to strengthen the relationship as well as translating their needs to the Liquid Death Key Account team and Supply Chain teams High Quality Communication: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders Proactive Problem-Solving: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation. Timeliness & Efficiency: Acting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays Reliability and Consistency: Ensuring that there’s accuracy and detail orientation in all the workflows to ensure process execution consistency for a streamlined customer experience Process Improvement: Provide feedback and insights to improve workflows and enhance the overall customer experience. Metrics Achievement: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores. Qualifications: • A minimum of 4+ years of relatable Customer Service experience • Proven experience in a customer service or client-facing role previously working in a similar e-commerce environment preferred • Exceptional verbal and written communication skills • Strong problem-solving and critical-thinking abilities • Previous experience working with an ERP (Netsuite) preferred, to access supply chain data • Experience using a CRM system and other customer support tools is a plus • Ability to work in a fast-paced environment and manage multiple priorities • High attention to detail and organizational skills • Team-oriented mindset with a proactive approach to challenges • Deep comfort working in a remote role as part of a remote team • Must be willing to start at 9am PST scheduled start time Monday through Friday and be located in the pacific time zone • Role may require overtime as needed to ensure customer coverage needs are always met The typical salary range for this position is: $25-27 per hour ($52,000 - $56,160 annualized) The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes equity and benefits. At Liquid Death, we believe that killer benefits make all the difference. That’s why we offer Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA), FSA and Dependent Care FSA, along with Guardian dental and vision coverage. Our UNUM packages include life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage. We match 100% of your Empower Retirement contributions up to 4% after just three months and even help crush your student debt while saving for retirement with our Student Loan Retirement Match. Our wellness perks, including Headspace, ClassPass memberships, and a robust EAP, help you keep your soul hydrated, while SNOO Bassinets give your little ones the VIP treatment. Pets are part of the crew too, so we offer Nationwide pet insurance to keep them happy and healthy. Add in 17 paid holidays, Flex PTO, and travel assistance, and you’ve got a benefits lineup as fierce as our mission to declare #DeathToPlastic Ensure your Liquid Death job offer is legitimate and don't fall victim to fraud! Liquid Death never seeks payment from job applicants and will never request a meeting via Skype. Liquid Death recruiters will only reach out to candidates from an mail@ats.rippling.com email address. For added security, where possible, apply through our company website at www.liquiddeath.com/pages/careers.

Drive revenue growth through building and maintaining relationships with distributors and retailers, executing sales strategies, and performing up to 15 field sales visits daily in the assigned territory. | 1+ years of field or distributor sales experience in beverage industry preferred, valid driver license with clean MVR, ability to travel extensively and perform physical tasks, and strong communication skills. | As one of the fastest growing non-alcoholic beverage brands, Liquid Death uses comedy and entertainment to make health and sustainability 50 times more fun. We take the healthiest things you can drink and package it into infinitely recyclable cans that compete with the fun marketing of unhealthy brands across energy drinks, beer, and junk food. Our product lines include mountain water, sparkling mountain water, sparkling flavored water, and iced tea. A portion of Liquid Death’s proceeds goes to nonprofits who are helping fight plastic pollution and bring clean drinking water to those in need Reports To: Sales Execution Manager Travel Requirement: 100% field based travel with some overnight stays as required Location/ Sales Territory: Field based remote in Houston, TX Role Overview: Reporting to the Sales Execution Manager, this Field Sales Representative role is critical to driving revenue growth and building relationships with major retail customers and distributor network in the assigned territory. The ideal candidate will have a proven track record of success in field sales, a passion for the beverage industry, and a strong work ethic. Role Responsibilities: • Create, build and maintain strong partnerships with Distributors, Retailers, and independent retailers to grow the Liquid Death Portfolio in assigned territory • Apply company sales strategies in key markets to dominate the premium water category • Communicate to our Distributor Partners to execute in trade execution with upcoming promotional programs and activities • Identifying new opportunities with Distributor Partners to grow sales • Marketplace execution, maximizing distribution & securing high-value retail space • Executing up to 15 field sales visits per day depending on geography & initiatives Qualification Requirements: • Bachelor’s Degree preferred or equivalent in Business or Sales Marketing • 1+ years of field based sales or distributor sales experience within the Beverage and distributor sales environment preferred • Direct store delivery (DSD) experience preferred • An entrepreneurial spirit (forward thinker, owner mentality) with willingness to adapt to company changes to meet company hyper growth needs • Ability to work cross-functionally and with a wide range of employees with different skill sets • Must possess a valid driver license and have a clean Motor Vehicle Record (MVR) with no major violations required • Willingness to meet the high field based travel needs of the role: • 75% of customer visits are in Houston, TX • 25% regional flex market visits (for customer base in other Texas metro areas, Louisiana, and New Mexico which may require some overnight stays) • Willingness to support cross market blitzes up to once a quarter (will go to another state to support sales blitz activity as needed) • Excellent presentation and communication skills • Familiarity with Google Workspace (Excel, Word, & PowerPoint), Google Suite (Sheets, Docs, Slides) • Willingness to accept a 100% field based travel required role Physical Demands: • Ability to stand/walk in store and sit in a vehicle for extended periods of time • Ability to regularly carry equipment and product up to 50 lbs • Ability to bend, stoop, kneel, crouch, and crawl • General physical exertion from building displays, rotating stock, etc. • Safely operate a Company vehicle to fulfill work-related duties The typical salary range for this position is: $65,000-$74,000 The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes equity and benefits. At Liquid Death, we believe that killer benefits make all the difference. That’s why we offer Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA), FSA and Dependent Care FSA, along with Guardian dental and vision coverage. Our UNUM packages include life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage. We match 100% of your Empower Retirement contributions up to 4% after just three months and even help crush your student debt while saving for retirement with our Student Loan Retirement Match. Our wellness perks, including Headspace, ClassPass memberships, and a robust EAP, help you keep your soul hydrated, while SNOO Bassinets give your little ones the VIP treatment. Pets are part of the crew too, so we offer Nationwide pet insurance to keep them happy and healthy. Add in 17 paid holidays, Flex PTO, and travel assistance, and you’ve got a benefits lineup as fierce as our mission to declare #DeathToPlastic Ensure your Liquid Death job offer is legitimate and don't fall victim to fraud! Liquid Death never seeks payment from job applicants and will never request a meeting via Skype. Liquid Death recruiters will only reach out to candidates from an mail@ats.rippling.com email address. For added security, where possible, apply through our company website at www.liquiddeath.com/pages/careers.