LINQ

Providing technical support and customer service for LINQ Nutrition products, troubleshooting issues, and documenting interactions. | High school diploma or equivalent, computer skills, customer support experience, and strong communication skills. | LINQ is a high-growth software company focused on empowering K-12 district teams with cloud-based software solutions. The Customer Support Specialist will provide technical support for LINQ Nutrition products, ensuring exceptional customer service and effective problem-solving for school district associates and staff. Responsibilities • Provide exceptional customer service through building rapport and relationships with our customer base. • Act as a consultant on all nutrition software products. • Effectively troubleshoot and solve issues by utilizing all available tools and resources. • This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. • Document customer issues in Salesforce • Contribute to creating training documentation for customers and internal use. • Document enhancement requests and software defects for our development team. • Create a Salesforce ticket for each customer interaction. • Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources. Skills • Discretion and independent judgement skills required • Excellent verbal and written communication skills • Excellent organizational skills and high attention to detail • Solid background working with computers and Microsoft Product Suites • Software support or technical support experience (SaaS environment) • Friendly and professional demeanor with team experience • Passion for effective problem-solving and/or experience in a customer support/service role • Patience and emotional intelligence in high stress environments • Commitment to adhere to schedules and deadlines • Bachelor’s degree or equivalent experience in a related field Benefits • 401(k) plan comes with a 4% employer match on total earnings (not just your base salary) • Company bonus or target sales commission • Flexible Open Paid Time Off Plan • Paid Parental Leave • Ten paid holidays each year • 16 paid volunteer hours • Medical, dental and vision coverage • Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance • Gym reimbursements • Professional development opportunities • Referral bonus Company Overview • Linq is an administrative software service provider for K-12 schools. It was founded in 1989, and is headquartered in Wilmington, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.linq.com/.

Respond to client support requests via email, chat, and phone, resolve tickets accurately and timely, and collaborate with team members while maintaining knowledge of vendor platforms. | At least 1 year of call center experience, high school diploma or equivalent, reliable high-speed internet, private work location, basic PC and Microsoft Office skills, excellent communication, and ability to work flexible hours. | Description: • Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns • Use multiple online systems and support tools to effectively resolve tickets • Resolve assigned tickets accurately and in a timely manner • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms • Monitor and assist in team messaging platforms to assist fellow agents with inquiries • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ • Have knowledge of and assist clients with phone migrations • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed Requirements: • Minimum 1 year of prior call center experience • High school diploma, GED or equivalent • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up • Dedicated private work location without significant background disruptions • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook) • Excellent verbal and written communication skills with a focus on active listening • Strong interpersonal skills, with the ability to build rapport and trust with clients • Problem-solving mindset and the capacity to handle challenging situations with diplomacy • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously • Customer-centric attitude with a genuine passion for providing top-notch service • Ability to work a flexible work schedule Benefits: • Hourly wage: $20.19-22.12/hr plus $2/hr shift differential • Eligible for pre-approved overtime and performance-based incentives • Fully remote position open to USA and Canada • Staff after hour support for on-call Holidays as needed

Design, develop, and maintain scalable, secure web and mobile applications while providing technical leadership, mentoring, and collaborating in a fully remote agile environment. | Senior software engineer with 10+ years experience in .NET and web technologies, cloud-native architectures, scalable systems, leadership, and mentorship, preferably with SaaS and EdTech exposure. | Who We Are: We're a high-growth software company with a big mission: empowering K-12 district teams to do more with less. At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app. Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. LINQ's Values: • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About The Team: LINQ's Research & Development department is dedicated to driving innovation and continuous improvement across Payments, Nutrition, or Platform teams. Focused on exploring new technologies, optimizing systems, and developing forward thinking solutions, this team plays a critical role in shaping the future of LINQ. Through collaboration, strategic problem-solving, and rigorous testing, they ensure LINQ's software remains cutting-edge, efficient, and aligned with the evolving needs of our customers. About The Role: As a Senior Software Engineer at LINQ, you will be a vital member of a cross-functional team, contributing to the design, development, and maintenance of our core platform. You will work to deliver high-quality software solutions that meet the diverse needs of K12 schools, districts, and the families they serve. You will be working across our technology stack, focused on our parent/guardian-facing mobile applications built with React Native (iOS and Android), and our administrator and parent-facing web application built with Angular, interacting with our .NET/SQL backend. Primary Objectives: • Technical Leadership: Be a leader in architecture, design and development of enterprise-grade applications while establishing and promoting engineering best practices across the team. • Strategic Vision: Define and shape the technical roadmap for LINQ's platform, contributing to and influencing broader technical strategies across the organization. • Mentorship and Collaboration: Provide proactive guidance, mentorship and collaboration to engineers at all levels, fostering a culture of innovation, technical excellence, and continuous learning. What You'll Be Doing: • Design and develop robust, scalable, secure features for our web and mobile applications. • Implement high-quality code in Angular, React Native, and .NET technologies, adhering to coding best practices and ensuring system performance. • Take ownership of production operations for key system components, including monitoring, issue resolution, and ensuring SLA adherence, particularly for consumer facing systems. • Proactively research and prototype new technologies and tools to enhance our platform and improve team capabilities. • Contribute to the evolution of our system architecture, ensuring it scales to meet future needs and maintains long-term maintainability. • Actively participate in agile scrum ceremonies, contributing to sprint planning, reviews, and retrospectives to optimize team delivery. • Challenge and improve existing team processes, suggesting and implementing enhancements to workflow and efficiency. • Collaborate closely with product managers, engineers, and QA in a fully remote, agile environment to deliver successful software releases. • Mentor and guide engineers at all levels, sharing your expertise and promoting best practices within the team. • Focus on writing clean, testable, and secure code, consistently delivering high-quality work within sprint deadlines and contributing to overall team productivity. What We Are Looking For: • Educational Background: Bachelor's or advanced degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience. • Extensive Software Development Experience: A minimum of 10 years of proven success in software development, with a strong emphasis on .NET and web technologies, architectural design, and cloud-based solutions. • Expertise in Scalable Systems: Proficient in designing and implementing scalable, distributed systems that support enterprise-level applications. • Proficiency in Modern Development Practices: In-depth knowledge of contemporary development methodologies, including microservices architecture, CI/CD pipelines, and cloud-native development frameworks. • Advanced Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to address complex technical challenges effectively. • Exceptional Communication Skills: Ability to convey complex technical concepts clearly to both technical and non-technical stakeholders, fostering alignment across teams. • Proven Leadership and Mentorship: Demonstrated experience in leading engineering teams, mentoring developers, and influencing cross-functional initiatives to drive technical excellence. What will Make You Stand Out: • Extensive .NET Expertise: Proven experience with Microsoft .NET Framework and .NET Core, including the development of enterprise-grade applications. • Advanced Front-End Development Skills: High proficiency in JavaScript, TypeScript, AngularJS/Angular, and React/React Native, with a strong focus on building responsive, user-centric front-end solutions. • Cloud-Native Architecture Proficiency: In-depth knowledge of AWS/Azure/GCP services and cloud-native architectures, with hands-on experience in designing and deploying scalable, cloud-based applications. • Industry Experience: Prior experience in the EdTech sector or a related industry, with an understanding of the unique challenges and opportunities within educational technology. • Payments & E-commerce Advantage: Experience in payments, financial services, or e-commerce development, bringing valuable insights to our critical payment processing features within the K12 education platform. • SaaS Platform Development: Demonstrated success in working with large-scale SaaS platforms, including the development, optimization, and maintenance of cloud-based enterprise solutions. The Tech: • Frontend Web: Angular (TypeScript, HTML, CSS) • Mobile Apps: React Native (TypeScript) - for our native iOS and Android applications focused on parents/guardians. • Backend APIs: .NET (C#) - powering our platform and services. • Databases: SQL (Microsoft SQL Server, PostgreSQL) - for persistent data storage. • Agile & Collaboration Tools: (Azure Dev Ops) - for remote teamwork and project management. • Cloud Platform: (AWS/GCP) - for hosting and scaling our platform. • DevOps & CI/CD: (Azure DevOps Pipelines) - for automated build, test, and deployment pipelines. • Code Management: Git (Azure DevOps) - for version control and collaborative development. Travel Requirements: • Less than 5% Why You'll Love Working With Us Flex Your Workspace: Work remote from one of our eligible states across the US, or if you're near Austin three days in office a week! Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). Performance Pays Off: Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed. Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. Paid Parental Leave: Take the time you need to welcome your new addition – We've got you covered! Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. ❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills. Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team! EOE Statement/Accommodation Notice: As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law. To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster If you'd like to view a copy of the company's state or federally required affirmative action plans or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.