Lingraphica

Manage operational infrastructure, tooling, and data workflows to enable product scaling, including tool administration and FDA compliance coordination. | 3+ years in Product or Business Operations, proficiency with product analytics tools, bachelor's degree, and preferably experience in regulated healthcare or medical device environments. | Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. Job Description About the role: The Product Operations Manager owns the operational foundation that enables Lingraphica’s Product organization to scale effectively. As the team expands its product offerings, integrates AI capabilities, and accelerates discovery and delivery, this role ensures that tooling, data, and operational workflows are reliable, well-managed, and clearly owned. In this role, you will own and strengthen the operational infrastructure that supports Product, Engineering, and cross-functional teams within a Product Operating Model—ensuring product tooling is well-administered, data is reliable and accessible, compliance and regulatory workflows have clear ownership, and operational needs are consistently managed across teams. Responsibilities Administer and maintain product tooling (e.g., Aha!, Amplitude, Jira, Maze), ensuring consistent adoption, data quality, and effective workflows Partner with compliance and external consultants to support FDA design controls, documentation standards, and audit readiness Build and maintain repeatable workflows for regulatory and R&D documentation processes Build and maintain product dashboards and scorecards, partnering with Data Analyst to ensure data is accurate, current, and accessible to stakeholders Identify data and instrumentation gaps and partner with Engineering and Systems teams to address them Onboard new Product team members to tools, reporting, and operational workflows Coordinate cross-functional operational activities required for product releases, ensuring readiness across documentation, training, and support Maintain release readiness checklists and track dependencies, surfacing risks to Product and Engineering leadership Coordinate operational initiatives that span multiple teams or lack a clear owner Partner with Product team, PMM and Agile Coach to surface operational inefficiencies and recommend improvements to Product leadership May be required to perform other duties as assigned Qualifications Minimum Qualifications 3+ years of experience in Product Operations, Program Management, Business Operations, or a similar operational role Experience administering product and analytics tools (e.g., Aha!, Amplitude, Jira, Maze, or similar) Strong organizational skills with high attention to detail and follow-through Experience working with data, dashboards, and reporting Strong written and verbal communication skills and ability to collaborate cross-functionally Bachelor’s degree or equivalent combination of education and experience Ability and willingness to travel within the U.S. up to 2 times per year for team and company meetings, with additional travel as needed for conferences and events Preferred Qualifications Experience working in a regulated software, healthcare, or medical device environment Familiarity with FDA design controls, quality management systems (QMS), or similar regulatory frameworks Technical fluency and ability to partner effectively with Engineering teams Experience in Product Operations within a scaling organization Experience working within a Product Operating Model and Agile development environment (e.g., cross-functional product teams, continuous discovery, outcome-driven delivery) Process improvement mindset with the ability to simplify workflows without adding unnecessary overhead Additional Information Work Environment & Physical Demands The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without reasonable accommodation is required. Travel Travel (by air) is required for the annual company meeting and team off-site, within the continental United States, approximately twice per year. Accommodations To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lingraphica and Pay Transparency At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $84,000 and $97,400 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Support SLPs and clients through clinical consultations and sales of speech-generating devices, meeting sales metrics and maintaining CRM records. | Master's degree in Speech-Language Pathology, valid SLP license, AAC experience, 5+ years clinical experience, bilingual English/Spanish, consultative sales skills. | Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. Job Description Purpose: The Clinical Consultant is a Speech-Language Pathologist (SLP) who leverages clinical expertise and consultative sales skills to support speech-language pathologists (SLPs), care partners, and clients through the trial and acquisition process of Lingraphica speech-generating devices (SGDs). This role acts as a trusted advisor, building and maintaining strong professional relationships while helping guide customers in selecting the right AAC device to meet their communication needs. The Clinical Consultant utilizes effective sales strategies and data-driven approaches to achieve sales goals, foster customer satisfaction, and contribute to company growth. Essential Duties & Responsibilities: Consultative Sales and Engagement: • Partner with SLPs to identify client needs and tailor clinical solutions that meet specific therapeutic goals to support appropriate Lingraphica device recommendations • Conduct device demonstrations, clinical consultations, and training sessions to highlight product benefits. • Serve as a point of contact throughout the device trial, addressing clinical and sales-related questions and collaborating closely with SLPs to ensure successful outcomes. Sales Strategy Utilization: • Apply targeted sales strategies to identify needs, overcome objections, and build value for Lingraphica devices throughout the trial and sales process. • Use strategic questioning, active listening, and persuasive communication skills to align with customer goals, drive decision-making, and maximize successful outcomes. • Track and evaluate sales data regularly, refining approaches based on feedback and staying current on best practices to continually enhance performance. Metrics-Based Success: • Meet or exceed defined sales metrics, including successful trial conversions, relationship-building activities, and follow-up commitments. • Maintain detailed and accurate records in the CRM system to track activities, manage leads, and measure sales progress. • Analyze personal sales performance data and generate insights to share with the Clinical Sales Team for continuous improvement. Collaboration and Communication: • Collaborate with cross-functional teams to share clinical insights and align on strategies that support sales goals and customer needs. • Provide input on product development and enhancement based on field experience and customer feedback. Networking and Business Growth: • Manage and nurture relationships with key customers, including SLPs and professional networks, to create referral opportunities and increase sales through networking-related efforts. Qualifications Knowledge, Skills & Abilities: • Bilingual proficiency in English and Spanish required • Strong clinical knowledge of AAC trends and devices, treatment approaches, and patient populations • Consultative sales skills with the ability to assess needs, overcome objections, and position product benefits effectively • Analytical mindset with the ability to leverage data to drive sales strategies and decisions • Excellent relationship-building skills to engage and influence key stakeholders • Strong presentation and public speaking abilities to deliver educational sessions confidently • High degree of professionalism, empathy, and integrity when engaging with diverse audiences • Ability to adapt and problem-solve in a fast-paced environment with shifting priorities and a commitment to meeting customer needs Education & Experience: • Master's Degree in Speech-Language Pathology, required • Valid SLP license, required • AAC experience, required • Minimum 5 years of experience in speech-language pathology, required • Clinical experience in across the lifespan (pediatric and adult populations) preferred • Clinical experience in divers adult settings preferred • Prior experience in clinical sales or consultative roles, preferred Additional Information Schedule: • Monday - Friday, 40 hours per week • Must live in the Central, Mountain, or Pacific Time Zone, with flexibility to adjust schedule to meet customer needs across different regions Travel Requirements: Travel to home office for annual company meetings and other events approximately 1-2 times per year. Travel to national conventions, conferences, and in-person consultations, as needed. Work Environment & Physical Demands: Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation. Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lingraphica and Pay Transparency: At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $75,000 and $80,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. • Paid Time Off (sick, personal, and vacation) • Paid Company Holidays • 401(k) Retirement Plan and Contribution • Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options • Employer Paid Life Insurance • Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance • Stipends for health and wellness, home office setup and professional development • Paid Family Leave • Annual bonus program • Annual merit increases • Year-Round Flex Friday's • Discounts on travel, entertainment, home/pet/car insurance To learn more about Lingraphica, visit: www.lingraphica.com! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE. UU.