Linear

Provide end-to-end technical support including onboarding, debugging, and collaborating with engineering to document bugs and inform product development. | Experience supporting technical users with ability to troubleshoot APIs and integrations, familiarity with SQL, Javascript, GitHub, and based in European time zone. | At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company. This role is open to candidates based in European time zones. You can work from anywhere within any European time zone. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements Passion about technology, quality, and Linear’s mission Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. Based in a European time zone. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work A story about our mission: Read Me Building our teams: Why and how we do work trials at Linear How we work: Designing remote work at Linear How Linear uses Linear: How our Customer Experience team works in Linear A video series: Conversations on Quality Our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Provide end-to-end technical support including onboarding, debugging, and collaborating with engineering to document bugs and inform product development. | Experience supporting technical users and troubleshooting APIs; familiarity with SQL, Javascript, and GitHub preferred but not mandatory. | At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company. This role is open to candidates based within U.S. and Canada Eastern or Central time zones. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements Passion about technology, quality, and Linear’s mission Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. Based in U.S. or Canada Eastern or Central time only What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work A story about our mission: Read Me Building our teams: Why and how we do work trials at Linear How we work: Designing remote work at Linear How Linear uses Linear: How our Customer Experience team works in Linear A video series: Conversations on Quality Our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Provide end-to-end technical support including onboarding, debugging, and issue resolution while partnering with engineering to document bugs and inform product development. | Experience supporting technical users and troubleshooting APIs; familiarity with SQL, Javascript, and GitHub preferred but not mandatory. | At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit Partner with our engineering team to document and reproduce bugs Surface trends and insights from customer feedback to the team at large to inform product choices Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements Passion about technology, quality, and Linear’s mission Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. Based in U.S. or Canada Pacific or Mountain Time only What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise windows Daily meal and coffee stipend on every workday Paid co-working space or desk Health coverage (based on country requirements) 5 weeks paid vacation, plus local statutory holidays 4 months paid parental leave Paid month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work A story about our mission: Read Me Building our teams: Why and how we do work trials at Linear How we work: Designing remote work at Linear How Linear uses Linear: How our Customer Experience team works in Linear A video series: Conversations on Quality Our recent Series C Fundraise and Giving our team liquidity Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Lead the creative team to direct branding initiatives and communicate the company story across multiple channels. | Proven creative leadership experience, strong web and visual design skills, and excellent communication abilities. | At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the tool of choice for 10,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. To tell the Linear story of who we are and what we are building, we created a small in-house creative studio: The Magic Team. As the Creative Director of this team, you’ll oversee the work of a talented group of designers, engineers, and storytellers and steer the visual direction of all branding initiatives at Linear – ranging from digital landing pages to physical billboards. We are looking for an individual who is dedicated to craft and quality, capable of managing multiple projects simultaneously, and able to think creatively and from first-principle (we don’t follow playbooks, we create them). Requirements • Proven ability to lead creative initiatives from 0 - 1 • Substantial experience in web design with excellent visual, UI, motion, and interactive design skills • Ability to think creatively about Linear’s web and brand presence • Strong written and verbal communication skills What you'll do • Communicate Linear's story—what we're building and why it matters • Direct the team's creative output across various channels • Champion for the highest bar on quality design across branding initiatives • Partner with leadership and GTM stakeholders on marketing and branding campaigns What we offer • Interesting and challenging work • Work life balance • Competitive salary and equity • Employee-friendly equity terms (extended exercise) • Paid lunch and coffee during work days • Work remotely, no commuting to the office • Paid co-working space/desk at an office • Regular team events and offsites • 5 weeks paid vacation • 4 months paid parental leave Learn how we think and work • A story about our mission: Read Me • Scatter Brain chat with our CEO, Karri Saarinen: A better way to build Software • Sequoia Capital Spotlight: Designing for the Developers • Forbes: Linear's Developer Tools Are Popular — And Profitable