Line of Service:Advisory

Lead strategic initiatives, design scalable ServiceNow architecture, and manage project delivery within a team environment. | Requires 10+ years of experience, a bachelor's degree, and demonstrated expertise in ServiceNow and enterprise system integration. | At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in governance, risk, controls and compliance at PwC will be responsible for confirming regulatory compliance and managing risks for clients. Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the GRC/IRM ServiceNow Technology Implementation Solutions team you will design innovative ServiceNow solutions that align with business objectives. As a Director you will lead strategic initiatives, integrate ServiceNow with enterprise systems, and create a dynamic team environment while managing project financials and drive on-time delivery. This position provides an exciting opportunity to champion diversity of thought and drive client impact through innovative solutions. Responsibilities - Foster a team culture focused on collaboration and excellence - Manage project financials and confirm timely delivery of solutions - Champion diversity of thought within the team and client engagements - Drive client impact through innovative and beneficial solutions - Oversee the execution of strategic projects to enhance service delivery - Confirm alignment of technology solutions with organizational objectives What You Must Have - Bachelor's Degree - 10 years of experience What Sets You Apart - Master's Degree in Accounting & Finance, Accounting & Technology, Information Technology & Accounting, Information Technology, Technology, Technology Mathematics, Economics and Finance & Technology, Finance & Technology, Information CyberSecurity, Information Security preferred - Demonstrating thought leader-level experience in ServiceNow solutions - Designing scalable and sustainable ServiceNow architecture - Integrating ServiceNow with enterprise systems using APIs - Managing data transformation and advanced reporting in ServiceNow - Optimizing performance of ServiceNow applications and infrastructure - Creating inclusive and innovative team environments - Championing diversity of thought and team contributions - Familiarity with software development methodologies like Agile Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead large, complex consulting engagements to drive operational transformation and AI adoption for payer operations, while mentoring teams and developing market strategies. | At least 10 years of experience, strategic leadership in technology and AI, advising executives, designing transformation programs, and understanding payer operations. | At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Payer Operations team you will set the vision and strategic roadmap for technology and AI-enabled payer operations across core value chain functions. As a Director you will drive business growth by leading large, complex consulting engagements, delivering excellence, and acting as a trusted advisor to payer executives on operational transformation and AI adoption. Responsibilities - Drive initiatives for business growth through innovative solutions - Work with cross-functional teams to refine core values chain functions - Mentor and develop team members to enhance their skills - Promote the adoption of AI technologies within operational frameworks - Identify market opportunities and align strategies for success What You Must Have - Bachelor's Degree - At least 10 years of experience What Sets You Apart - Master's Degree preferred - Demonstrating strategic leadership in technology and AI - Advising executive stakeholders with business cases - Designing technology-enabled transformation programs - Developing impactful use cases with advanced analytics - Leading complex consulting engagements with delivery excellence - Mentoring and developing teams across geographies - Understanding payer operations and key platforms - Navigating ambiguity in fast-evolving environments - Experience with key platforms and vendors that enable payer operations (e.g., BPM/automation platforms, claims platforms, provider data solutions) Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead development and implementation of cloud solutions, maintain client relations, and drive business transformation. | At least 10 years of experience, cloud platform expertise (AWS, Azure, GCP), certifications, and leadership in cloud architecture. | At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. As part of the Cloud and Network Architecture team you will lead the development and implementation of innovative cloud solutions that drive business transformation. As a Director you will set the strategic direction, oversee multiple projects, and maintain impactful executive-level client relations, aligning our cloud architecture vision with client needs and market trends. This role offers the chance to mentor the next generation of leaders while fostering an environment where technology and people thrive together. Responsibilities - Cultivate relationships with executive-level clients to drive satisfaction - Promote a collaborative environment that integrates technology and talent - Identify market trends to enhance cloud service offerings - Maintain adherence to industry standards and guidelines What You Must Have - Bachelor's Degree - At least 10 years of experience What Sets You Apart - Certification(s) Preferred: Google Certified Cloud Architect, Google Certified Data Engineer, AWS Certified Solutions Architect - Professional, AWS Certified DevOps Engineer - Professional, AWS Certified Solutions Architect - Associate, AWS Certified Developer - Associate, Microsoft Certified: Azure Fundamentals, Microsoft Certified: Azure Administrator, Microsoft Certified: Azure Solutions Architect - Demonstrating thought leadership in cloud integration and architecture - Leading the development of cloud solutions on GCP, or Azure, or AWS platforms - Designing DevOps Architectures to deploy cloud resources with infrastructure as code automation tools - Designing and developing large-scale data solutions using GCP or Azure or AWS - Possessing knowledge of cloud container services such as GKE, EKS, AKS - Having familiarity with business development, new opportunity pursuits, and intellectual capital development - Implementing AI/ML solutions including Google Vertex AI, AmazonQ, Azure/OpenAI; - Demonstrating specialization in AWS Security including Compliance, Cloud Security Architecture, encryption/KMS/CloudHSM, IAM policies, Shield, WAF, and related services - Preparing and presenting status reports to multiple stakeholders Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance #LI-Hybrid

Contribute to analytics projects, interpret data, and support decision-making for clients. | A master's degree in a quantitative field and at least 1 year of experience, with skills in analyzing large data sets and presenting insights. | At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Apply a learning mindset and take ownership for your own development. • Appreciate diverse perspectives, needs, and feelings of others. • Adopt habits to sustain high performance and develop your potential. • Actively listen, ask questions to check understanding, and clearly express ideas. • Seek, reflect, act on, and give feedback. • Gather information from a range of sources to analyse facts and discern patterns. • Commit to understanding how the business works and building commercial awareness. • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity As part of the Data and Analytics team you will engage in analytics projects that drive insights and support decision-making. As an Associate you will focus on learning and contributing to client engagements while developing your skills in quantitative and qualitative analysis. This role offers a unique chance to build meaningful client connections and enhance your technical skills in a fast-paced environment. Responsibilities • Contribute to team efforts in a dynamic and fast-paced setting • Utilize various analytical tools and methodologies to solve problems • Work with team members to enhance project outcomes • Interpret data to inform recommendations and insights • Uphold professional standards and ethical guidelines What You Must Have • Master's Degree in Engineering, Financial Mathematics, Quantitative Finance • At least 1 year of experience What Sets You Apart • Other quantitative fields of study may be considered • Demonstrating knowledge of analytics projects • Analyzing large and complex data sets • Presenting insights through visualization techniques • Contributing to positive team environments • Prioritizing and handling multiple tasks • Researching and analyzing client and industry matters • Communicating effectively in professional environments Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $63,000 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead and develop technology strategy projects, advise clients on digital and AI initiatives, and manage stakeholder relationships. | At least 5 years of experience in technology-driven corporate strategy, with understanding of enterprise architecture, digital transformation, and large-scale organizational change. | At PwC, our people in Corporate Technology Strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance. In technology strategy at PwC, you will specialise in developing and implementing strategic plans to leverage technology for business growth and innovation. You will analyse market trends, assess organisational needs, and provide guidance on technology investments and initiatives. Working in this area, you will collaborate with stakeholders to align technology strategies with overall business objectives to increase utilisation of technology resources, driving competitive advantage. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Analyse and identify the linkages and interactions between the component parts of an entire system. • Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. • Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. • Develop skills outside your comfort zone, and encourage others to do the same. • Effectively mentor others. • Use the review of work as an opportunity to deepen the expertise of team members. • Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As a Manager in PwC’s Corporate Technology Strategy team, you will help clients navigate some of their most strategic technology decisions—modernizing IT, designing digital and AI strategies, and shaping future-ready operating models. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. You will lead workstreams, coach teams, influence senior stakeholders, and develop strategies that unlock business value through cloud, data, AI, and emerging technologies. This role is ideal for leaders who thrive in a fast-paced, collaborative environment and want to make a visible impact on how organizations use technology to compete and grow. Responsibilities • Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies • Build technology solutions using AI and other platforms to enable outstanding client outcomes • Supervise, develop, and coach teams in structured problem solving, data-driven analysis, and agile/modern delivery practices • Manage key client and stakeholder relationships; facilitate executive-level discussions to drive alignment and decision-making • Independently analyze and resolve complex business and technology problems using hypothesis-driven approaches • Lead the development of IT operating models and corporate technology strategies aligned to business priorities • Drive integrated IT and digital transformation programs across cloud, DevSecOps, data platforms, microservices, and modern engineering • Design IT organizations and future-ready technology workforce and sourcing strategies using frameworks such as ITIL, COBIT, and TOGAF • Develop business cases grounded in financial analysis, value realization, and strategic alignment • Foster collaboration across client and internal teams to stimulate innovation in AI and emerging technologies (e.g., quantum, edge, blockchain) What You Must Have • Bachelor’s Degree • At least 5 years of experience using technology to solve complex corporate technology strategy problems • Understanding and experience executing the software development lifecycle in large enterprise What Sets You Apart • Master’s Degree Preferred Core Technology Strategy Skills • Leading engagements in IT cost analysis (FFG), operating model design, and sourcing strategies • Developing or implementing enterprise architecture frameworks and technology standards • Designing and implementing IT governance, decision rights, KPIs/OKRs, and performance measurement • Optimizing IT capabilities, application portfolios, sourcing models, or technology cost structures • Designing technology-enabled operating models across people, process, governance, and technology • Leading large-scale organizational change, communications, and stakeholder adoption efforts ​ Digital & AI Strategy Skills • Developing enterprise AI strategies, governance structures, and scalable adoption models • Ability to design holistic digital transformation strategies that integrate customer, data, and technology insights • Applying product management principles and agile practices to align IT value delivery • Defining workforce strategies for IT, including skill development, talent models, and capability-building initiatives • Leading strategic assessments involving AI, automation, data platforms, digital platforms, or emerging technologies • Governing the technology landscape (applications, data, infrastructure) to support enterprise-wide digital goals. Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance #LI-Hybrid

Lead end-to-end customer experience transformation programs, manage budgets and benefits, oversee CCaaS platform architecture and integrations, and drive business development and executive client relations. | Bachelor's degree, 8+ years of CCaaS transformation experience, leadership in AI/GenAI improvements, portfolio management, and executive-level communication. | At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Customer Experience Transformation team, you will own the end-to-end program execution across multiple workstreams and domains. As a Director, you will set the strategic direction, lead business development efforts, and oversee multiple projects while maintaining impactful executive-level client relations. This role offers the chance to drive measurable business worth and executive confidence through innovative solutions in the rapidly evolving landscape of customer experience technology. Responsibilities - Own the thorough transformation of Customer Experience across multiple workstreams and domains, with clear vision, scope, roadmap, and value case; manage plans, budgets, and benefits realization - Lead the architecture design and configuration of CCaaS platforms and manage routing and queuing processes - Oversee the implementation of workforce management and conversational AI solutions - Direct reporting, analytics, and outbound dialer strategies - Integrate CRM and telephony systems to enhance customer interactions - Develop and execute a unified customer data strategy - Lead cross-functional teams through every project phase from strategy to deployment - Deliver innovative solutions that drive measurable business outcomes - Shape proposals, lead pursuits, expand accounts, and contribute thought leadership and market insights What You Must Have - Bachelor's Degree - At least 8 years of experience with CCaaS transformations What Sets You Apart - Master's Degree preferred - Demonstrating impact using AI/GenAI for improvements - Designing target operating models and leading change - Recognized market presence and alliance ecosystem leadership - Directing CCaaS/AI stakeholders and overseeing reviews - Hands-on experience with CCaaS tools and integrations - Proven portfolio management and executive stakeholder engagement - Thought leader level leadership and communication at c-suite level - Track record of shaping proposals and contributing thought leadership Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead delivery of client engagements in contact center transformation, manage senior client relationships, oversee large-scale transformation teams, innovate customer service operations, and drive operational efficiency improvements. | Bachelor's degree and at least 8 years of consulting or industry experience in customer service/contact center roles, with leadership in digital contact center operations and customer experience transformation preferred. | At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Craft and convey clear, impactful and engaging messages that tell a holistic story. • Apply systems thinking to identify underlying problems and/or opportunities. • Validate outcomes with clients, share alternative perspectives, and act on client feedback. • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. • Deepen and evolve your expertise with a focus on staying relevant. • Initiate open and honest coaching conversations at all levels. • Make difficult decisions and take action to resolve issues hindering team effectiveness. • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Customer Consulting team, you will lead engagement delivery and manage client relationships in the realm of contact center transformation. As a Senior Manager, you will serve as a trusted advisor to senior leaders, overseeing teams that deliver large-scale transformations while contributing to practice development. This role offers the chance to innovate processes, enhance customer service operations, and drive measurable improvements in performance and effectiveness. Responsibilities - Lead the delivery of client engagements in contact center transformation - Manage relationships with senior leaders and stakeholders - Oversee teams executing large-scale transformation projects - Innovate and enhance customer service operations - Diagnose performance gaps and design impactful strategies - Drive measurable improvements in operational efficiency - Contribute to the development of practice methodologies - Foster a collaborative environment to enhance team performance What You Must Have - Bachelor's Degree - At least 8 years of experience in consulting and/or industry roles within a customer service/contact center What Sets You Apart - Master's Degree in Business Administration preferred - Demonstrating leadership in digital contact center operations - Driving customer experience transformation through innovative strategies - Utilizing CCaaS, AI/GenAI, and automation solutions - Supporting business development and practice growth initiatives - Leading organizational change and workforce transformation efforts - Excelling in omnichannel strategy design Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead finance function strategy engagements advising CFOs and Controllers on improving financial operations, processes, risk management, and reporting to enhance client financial performance. | Bachelor's degree, 9+ years experience, preferred CPA/CFA certification, deep knowledge of finance processes and technology, strong analytical and communication skills, and ability to lead finance transformation initiatives. | At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In operating model and organisation design at PwC, you will focus on helping clients optimise their finance function and organisational structure. You will analyse current finance operating models, identify gaps and inefficiencies, and design and implement solutions to enhance finance processes, roles, and responsibilities. Working in this area, you will provide guidance on finance transformation initiatives, change management, and talent development to align the finance function with strategic objectives. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Finance Function Strategy team, you will assess clients’ Finance function and provide recommendations that improve the effectiveness and efficiency of its operations. As a Director, you will serve as a strategic advisor, working alongside CFOs and Controllers, to address complex challenges and recommend innovative solutions for improved financial results, streamlined services, timely and accurate reporting, and management of risk and control. You will evaluate every aspect from financial planning to transaction processing, treasury management, capital efficiency as well as analysis and reporting. Responsibilities - Conduct detailed analysis of clients' key performance indicators, business processes, and systems to identify areas of improvement focused on treasury, financial reporting, accounting, financial planning and budgeting, capital management, risk and controls - Assist companies in achieving strategic goals and addressing multi-layered challenges through Finance strategy and operations - Support business development activities, including proposal development and client presentations to promote PwC's Finance Function Strategy services and expand the client base What You Must Have - Bachelor's Degree - At least 9 years of experience What Sets You Apart - Preferred field(s) of study: Accounting & Finance, Finance, Finance & Technology, Information Technology, Data Processing/Analytics/Science preferred - Certified Public Accountant, Certified Treasury Professional or Chartered Financial Analyst preferred - Demonstrating in-depth knowledge of the end-to-end value chain of Finance processes and technology - Developing and reviewing financial models, business cases, and benchmarking analyses - Working with ambiguity while addressing the clients' needs and delivering top-level results - Analyzing complex data using large data sets and turning them into meaningful insights - Driving innovation, sharing insights and contributing to thought leadership - Showcasing proven communication skills and ability to present cogently - Possessing proven analytical skills to quickly grasp and apply analytical frameworks to both qualitative/quantitative evidence - Creating a positive team environment while meeting client expectations - Leveraging digital technologies and the impact on Finance including analytical tools (e.g. OneSource, Anaplan, Workiva, Blackline, Alteryx, PowerBi, Tableau, RPA technologies, machine learning, and generative Artificial Intelligence) Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead operational consulting projects focused on optimizing sourcing and procurement processes, managing teams, and delivering client value through strategic sourcing frameworks and digital procurement solutions. | Bachelor's degree in relevant fields, 5+ years experience, leadership in procurement or sourcing, expertise in Coupa modules, project management, and strong interpersonal and communication skills. | At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In sourcing and procurement at PwC, you will focus on optimising sourcing and procurement processes to drive cost savings, supplier collaboration, and supply chain resilience. You will work closely with clients to analyse sourcing strategies, identify opportunities for cost reduction and supplier optimization, and develop strategies to enhance procurement efficiency and effectiveness. Working in this area, you will also provide guidance on implementing strategic sourcing frameworks, supplier relationship management, and digital procurement solutions. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Analyse and identify the linkages and interactions between the component parts of an entire system. • Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. • Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. • Develop skills outside your comfort zone, and encourage others to do the same. • Effectively mentor others. • Use the review of work as an opportunity to deepen the expertise of team members. • Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Basic Qualifications: Minimum Degree Required (BQ) Bachelor's Degree Required Field(s) of Study (BQ) Accounting,Business Administration/Management,Economics,Industrial and Operations Engineering,Industrial Engineering,Supply Chain Management Minimum Year(s) of Experience (BQ) 5 year(s) Preferred Qualifications: Degree Preferred Master of Business Administration Preferred Knowledge/Skills Demonstrates extensive abilities and/or a proven record of success as a team leader: - Leading the design of a module/set of modules within Coupa leveraging past experience and leading practices; - Identifying gaps, developing the business and/or technical requirements to build leading practice designs for clients; - Leading Project Management activities including work plan development, status meetings, supporting the development of leadership communications and presentations; - Overseeing junior staff and providing guidance and coaching to ensure their development and success on engagements; - Overseeing work progress and ensuring timely completion of technical development activities; - Providing fact based insights based on qualitative and quantitative data sets to support recommendations; - Communicating firm understanding of both Strategic and Operational Procurement practices, helping to guide client leadership and staff in support of a leading practice system;Ê - Providing oversight and guidance to system build and testing activities; - Overseeing Supplier Enablement activities including supporting change management activities related to communications and training; - Coordinating with Change Management teams in the system deployment activities, including training, communications, go-live readiness and leading applicable stakeholder calls; and, - Overseeing hypercare activities and providing recommendations and solutions to address any unexpected post-go-live issues. Demonstrates extensive abilities and/or a proven record of success as a team leader: - Understanding of Sourcing and Procurement leading practices and the ability to communicate at a strategic and operational level; - Possessing the ability to facilitate working sessions with client leads to define business requirements and design leading practice solutions; - Thinking creatively and independently to solve complex problems;Ê - Providing insights and improvements to current tool sets and offers opportunities for improvement; - Demonstrating extensive interpersonal skills and the ability to motivate staff; - Possessing the ability to develop presentations for leadership level clients; - Demonstrating experience in Procure to Pay, Sourcing, Contracting,Êand Supplier Management modules of Coupa; - Demonstrating experience in CLM-A, Risk modules, Coupa Pay and Coupa Expenses; - Understanding of system architecture and benefits of different ERP systems and their connectivity with Coupa; and, - Possessing the ability to motivate others, including staff and client personnel. Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance