Line of Service:Advisory

Lead and oversee large-scale business process and systems integration, transformation projects, and team management within M&A contexts. | Requires 7+ years in M&A, integration, and transformation, with strong project management, leadership, and cross-functional collaboration skills. | At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. Those in deal integration and valuation realisation at PwC will focus on assisting clients in successfully integrating acquisitions and maximising the value of their investments. You will be responsible for conducting valuations, financial analysis, and developing strategies for post-merger integration. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Craft and convey clear, impactful and engaging messages that tell a holistic story. • Apply systems thinking to identify underlying problems and/or opportunities. • Validate outcomes with clients, share alternative perspectives, and act on client feedback. • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. • Deepen and evolve your expertise with a focus on staying relevant. • Initiate open and honest coaching conversations at all levels. • Make difficult decisions and take action to resolve issues hindering team effectiveness. • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Deals team you will support the IT function within M&A, engaging in large-scale, cross-functional business process and systems integration, separation, and transformation changes. As a Senior Manager you will lead large teams across the deal spectrum, facilitating planning and execution of integration and separation projects while developing dynamic teams that drive results. Responsibilities - Oversee the planning and execution of integration and separation initiatives - Lead and mentor teams to enhance performance and achieve objectives - Drive results through impactful project management and strategic oversight - Collaborate with cross-functional teams to promote seamless business processes - Manage large-scale transformations and system integrations - Foster a culture of exceptional performance and continuous improvement - Engage in every phase of the deal cycle, from due diligence to execution - Utilize analytical skills to identify opportunities for synergy and cost enhancement What You Must Have - Bachelor's Degree - 7 years of experience in M&A, integration, and transformation What Sets You Apart - Master's Degree in Information Technology, Operations Management/Research, Engineering, Accounting & Finance preferred - Demonstrating thorough project management and organizational skills - Building relationships and influencing peers effectively - Leading large teams and multiple clients simultaneously - Leveraging prior M&A experience - Communicating effectively in various formats and audiences - Actively taking initiative in fast-paced environments - Experience in supporting IT functions within M&A Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Leading complex digital transformation projects, managing cross-functional teams, and implementing technological solutions. | Extensive experience in managing AI and GenAI solutions, including technical development, architecture design, and team leadership, with strong skills in Python, machine learning, and cloud platforms. | At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Analyse and identify the linkages and interactions between the component parts of an entire system. • Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. • Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. • Develop skills outside your comfort zone, and encourage others to do the same. • Effectively mentor others. • Use the review of work as an opportunity to deepen the expertise of team members. • Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Minimum Degree Required Bachelor's Degree Minimum Year(s) of Experience 7 year(s) Demonstrates extensive-level abilities and/or a proven record of success managing the identification and addressing of client needs: • Managing development teams in building of AI and GenAI solutions, including but not limited to analytical modeling, prompt engineering, general all-purpose programming (e.g., Python), testing, communication of results, front end and back-end integration, and iterative development with clients • Documenting and analyzing business processes for AI and Generative AI opportunities, including gathering of requirements, creation of initial hypotheses, and development of AI/GenAI solution approach • Collaborating with client team to understand their business problem and select the appropriate models and approaches for AI/GenAI use cases • Designing and solutioning AI/GenAI architectures for clients, specifically for plugin-based solutions (i.e., ChatClient application with plugins) and custom AI/GenAI application builds • Managing teams to process unstructured and structured data to be consumed as context for LLMs, including but not limited to embedding of large text corpus, generative development of SQL queries, building connectors to structured databases • Managing daily operations of a global data and analytics team on client engagements, review developed models, provide feedback and assist in analysis; • Directing data engineers and other data scientists to deliver efficient solutions to meet client requirements; • Leading and contributing to development of proof of concepts, pilots, and production use cases for clients while working in cross-functional teams; • Facilitating and conducting executive level presentations to showcase GenAI solutions, development progress, and next steps • Structuring, write, communicate and facilitate client presentations; and, • Managing associates and senior associates through coaching, providing feedback, and guiding work performance. Demonstrates extensive abilities and/or a proven record of success learning and performing in functional and technical capacities, including the following areas: • Managing GenAI application development teams including back-end and front-end integrations • Using Python (e.g., Pandas, NLTK, Scikit-learn, Keras, etc.), common LLM development frameworks (e.g., Langchain, Semantic Kernel), Relational storage (SQL), Non-relational storage (NoSQL); • Experience in analytical techniques such as Machine Learning, Deep Learning and Optimization • Vectorization and embedding, prompt engineering, RAG (retrieval, augmented, generation) workflow dev • Understanding or hands on experience with Azure, AWS, and / or Google Cloud platforms • Experience with Git Version Control, Unit/Integration/End-to-End Testing, CI/CD, release management, etc. Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Leading project management solutions for deals and transformational events, setting strategic direction, and maintaining executive client relations. | Requires 8+ years of experience, project management expertise, and professional certifications like CPA or PMP, with a focus on professional services and financial advisory. | At PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate complex transactions and maximise value in their business deals. In capital markets accounting advisory services at PwC, you will focus on providing strategic guidance on a broad range of technical accounting, financial reporting, transaction structures and capital markets topics. You will advise clients on complex accounting advisory and financial reporting issues around deals (both public and private) and other transformational business events that may impact an organisation’s value. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Capital Markets Accounting Advisory Services team you deliver project management solutions to clients in connection with significant deals and other transformational events. As a Director you set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. Additionally, you lead in a project engagement role as part of a Project Management Office, using proven project management methodology to develop and implement common procedures and tools. Responsibilities - Deliver project management solutions for prominent deals and transformational events - Set strategic direction and lead business development efforts - Make impactful decisions and oversee multiple projects - Maintain executive-level client relations - Lead in a project engagement role as part of a Project Management Office - Develop and implement common procedures and tools using proven project management methodology - Foster an environment of quality, integrity, and inclusion - Mentor and develop the future leaders What You Must Have - Bachelor's Degree in Accounting - 8 years of experience What Sets You Apart - Project Management Professional (PMP) preferred. Active CPA license or equivalent (e.g., Chartered Accountant) preferred - Managing teams alongside senior CMAAS/cross-functional PwC practitioners - Delivering project management solutions to clients in prominent deals - Leading in a project engagement role as part of a Project Management Office - Advising in a project engagement role within a professional services environment - Managing multi-disciplinary teams and maintaining relationships with key executives - Displaying executive communication skills and problem-solving - Driving thought leadership in automation & digitization - Analyzing marketplace trends to identify opportunities and create propositions Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Leading and managing complex communication projects, advising executive leadership, and managing teams in high-pressure environments. | Extensive experience in strategic communications, media relations, crisis management, and leadership within government or similar sectors. | At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Oracle human capital at PwC, you will specialise in providing consulting services for Oracle human capital management (HCM) applications. You will analyse client requirements, implement HCM software solutions, and provide training and support for seamless integration and utilisation of Oracle HCM applications. Working in this area, you will enable clients to optimise their human resources processes, enhance talent management, and achieve their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Craft and convey clear, impactful and engaging messages that tell a holistic story. • Apply systems thinking to identify underlying problems and/or opportunities. • Validate outcomes with clients, share alternative perspectives, and act on client feedback. • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. • Deepen and evolve your expertise with a focus on staying relevant. • Initiate open and honest coaching conversations at all levels. • Make difficult decisions and take action to resolve issues hindering team effectiveness. • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Support team to disrupt, improve and evolve ways of working when necessary; - Arrange and sponsor appropriate assignments and experiences to help people realize their potential and support their long-term aspirations; - Identify gaps in the market and spot opportunities to create value propositions; - Possess an executive presence and have established relationships with clients and vendors; - Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments; - Create an environment where people and technology thrive together to accomplish more than they could apart; - Promote and encourage others to value difference when working in diverse teams; - Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders; and, - Influence and facilitate the creation of long-term relationships which add value to the firm.Demonstrates specialized knowledge and understanding, through proven success with leading consultation efforts, the Workforce Management solution of Ultimate Kronos Group (UKG) applications-based solutions, including: - Developing and sustaining impactful client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; - Assisting clients in the technical implementation and support of the UKG application-packaged solutions to improve business processes, including but not limited to: Workforce Central (Legacy Kronos) Timekeeping, Advanced Scheduling, Analytics, Analytics for Healthcare, Mobile; - Demonstrates proven success with leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation; - Demonstrates an intimate level of knowledge about the common issues facing PwC's clients of all Industries and Sectors; - Demonstrates proven expert-level abilities leading functional and technical development efforts of on-shore and off-shore resources related to the UKG product, including specialization in reports, interfaces, conversions, and configurations; - Skilled in preparing and presenting complex written and verbal materials; - Defining resource requirements, project workflow, budgets, billing and collection; and, - Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation. Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance #LI-Hybrid

Lead end-to-end customer experience transformation programs, manage budgets and benefits, oversee CCaaS platform architecture and integrations, and drive business development and executive client relations. | Bachelor's degree, 8+ years of CCaaS transformation experience, leadership in AI/GenAI improvements, portfolio management, and executive-level communication. | At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Customer Experience Transformation team, you will own the end-to-end program execution across multiple workstreams and domains. As a Director, you will set the strategic direction, lead business development efforts, and oversee multiple projects while maintaining impactful executive-level client relations. This role offers the chance to drive measurable business worth and executive confidence through innovative solutions in the rapidly evolving landscape of customer experience technology. Responsibilities - Own the thorough transformation of Customer Experience across multiple workstreams and domains, with clear vision, scope, roadmap, and value case; manage plans, budgets, and benefits realization - Lead the architecture design and configuration of CCaaS platforms and manage routing and queuing processes - Oversee the implementation of workforce management and conversational AI solutions - Direct reporting, analytics, and outbound dialer strategies - Integrate CRM and telephony systems to enhance customer interactions - Develop and execute a unified customer data strategy - Lead cross-functional teams through every project phase from strategy to deployment - Deliver innovative solutions that drive measurable business outcomes - Shape proposals, lead pursuits, expand accounts, and contribute thought leadership and market insights What You Must Have - Bachelor's Degree - At least 8 years of experience with CCaaS transformations What Sets You Apart - Master's Degree preferred - Demonstrating impact using AI/GenAI for improvements - Designing target operating models and leading change - Recognized market presence and alliance ecosystem leadership - Directing CCaaS/AI stakeholders and overseeing reviews - Hands-on experience with CCaaS tools and integrations - Proven portfolio management and executive stakeholder engagement - Thought leader level leadership and communication at c-suite level - Track record of shaping proposals and contributing thought leadership Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead delivery of client engagements in contact center transformation, manage senior client relationships, oversee large-scale transformation teams, innovate customer service operations, and drive operational efficiency improvements. | Bachelor's degree and at least 8 years of consulting or industry experience in customer service/contact center roles, with leadership in digital contact center operations and customer experience transformation preferred. | At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Craft and convey clear, impactful and engaging messages that tell a holistic story. • Apply systems thinking to identify underlying problems and/or opportunities. • Validate outcomes with clients, share alternative perspectives, and act on client feedback. • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. • Deepen and evolve your expertise with a focus on staying relevant. • Initiate open and honest coaching conversations at all levels. • Make difficult decisions and take action to resolve issues hindering team effectiveness. • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Customer Consulting team, you will lead engagement delivery and manage client relationships in the realm of contact center transformation. As a Senior Manager, you will serve as a trusted advisor to senior leaders, overseeing teams that deliver large-scale transformations while contributing to practice development. This role offers the chance to innovate processes, enhance customer service operations, and drive measurable improvements in performance and effectiveness. Responsibilities - Lead the delivery of client engagements in contact center transformation - Manage relationships with senior leaders and stakeholders - Oversee teams executing large-scale transformation projects - Innovate and enhance customer service operations - Diagnose performance gaps and design impactful strategies - Drive measurable improvements in operational efficiency - Contribute to the development of practice methodologies - Foster a collaborative environment to enhance team performance What You Must Have - Bachelor's Degree - At least 8 years of experience in consulting and/or industry roles within a customer service/contact center What Sets You Apart - Master's Degree in Business Administration preferred - Demonstrating leadership in digital contact center operations - Driving customer experience transformation through innovative strategies - Utilizing CCaaS, AI/GenAI, and automation solutions - Supporting business development and practice growth initiatives - Leading organizational change and workforce transformation efforts - Excelling in omnichannel strategy design Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead finance function strategy engagements advising CFOs and Controllers on improving financial operations, processes, risk management, and reporting to enhance client financial performance. | Bachelor's degree, 9+ years experience, preferred CPA/CFA certification, deep knowledge of finance processes and technology, strong analytical and communication skills, and ability to lead finance transformation initiatives. | At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In operating model and organisation design at PwC, you will focus on helping clients optimise their finance function and organisational structure. You will analyse current finance operating models, identify gaps and inefficiencies, and design and implement solutions to enhance finance processes, roles, and responsibilities. Working in this area, you will provide guidance on finance transformation initiatives, change management, and talent development to align the finance function with strategic objectives. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Lead in line with our values and brand. • Develop new ideas, solutions, and structures; drive thought leadership. • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. • Balance long-term, short-term, detail-oriented, and big picture thinking. • Make strategic choices and drive change by addressing system-level enablers. • Promote technological advances, creating an environment where people and technology thrive together. • Identify gaps in the market and convert opportunities to success for the Firm. • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Finance Function Strategy team, you will assess clients’ Finance function and provide recommendations that improve the effectiveness and efficiency of its operations. As a Director, you will serve as a strategic advisor, working alongside CFOs and Controllers, to address complex challenges and recommend innovative solutions for improved financial results, streamlined services, timely and accurate reporting, and management of risk and control. You will evaluate every aspect from financial planning to transaction processing, treasury management, capital efficiency as well as analysis and reporting. Responsibilities - Conduct detailed analysis of clients' key performance indicators, business processes, and systems to identify areas of improvement focused on treasury, financial reporting, accounting, financial planning and budgeting, capital management, risk and controls - Assist companies in achieving strategic goals and addressing multi-layered challenges through Finance strategy and operations - Support business development activities, including proposal development and client presentations to promote PwC's Finance Function Strategy services and expand the client base What You Must Have - Bachelor's Degree - At least 9 years of experience What Sets You Apart - Preferred field(s) of study: Accounting & Finance, Finance, Finance & Technology, Information Technology, Data Processing/Analytics/Science preferred - Certified Public Accountant, Certified Treasury Professional or Chartered Financial Analyst preferred - Demonstrating in-depth knowledge of the end-to-end value chain of Finance processes and technology - Developing and reviewing financial models, business cases, and benchmarking analyses - Working with ambiguity while addressing the clients' needs and delivering top-level results - Analyzing complex data using large data sets and turning them into meaningful insights - Driving innovation, sharing insights and contributing to thought leadership - Showcasing proven communication skills and ability to present cogently - Possessing proven analytical skills to quickly grasp and apply analytical frameworks to both qualitative/quantitative evidence - Creating a positive team environment while meeting client expectations - Leveraging digital technologies and the impact on Finance including analytical tools (e.g. OneSource, Anaplan, Workiva, Blackline, Alteryx, PowerBi, Tableau, RPA technologies, machine learning, and generative Artificial Intelligence) Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Lead operational consulting projects focused on optimizing sourcing and procurement processes, managing teams, and delivering client value through strategic sourcing frameworks and digital procurement solutions. | Bachelor's degree in relevant fields, 5+ years experience, leadership in procurement or sourcing, expertise in Coupa modules, project management, and strong interpersonal and communication skills. | At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In sourcing and procurement at PwC, you will focus on optimising sourcing and procurement processes to drive cost savings, supplier collaboration, and supply chain resilience. You will work closely with clients to analyse sourcing strategies, identify opportunities for cost reduction and supplier optimization, and develop strategies to enhance procurement efficiency and effectiveness. Working in this area, you will also provide guidance on implementing strategic sourcing frameworks, supplier relationship management, and digital procurement solutions. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Analyse and identify the linkages and interactions between the component parts of an entire system. • Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. • Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. • Develop skills outside your comfort zone, and encourage others to do the same. • Effectively mentor others. • Use the review of work as an opportunity to deepen the expertise of team members. • Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Basic Qualifications: Minimum Degree Required (BQ) Bachelor's Degree Required Field(s) of Study (BQ) Accounting,Business Administration/Management,Economics,Industrial and Operations Engineering,Industrial Engineering,Supply Chain Management Minimum Year(s) of Experience (BQ) 5 year(s) Preferred Qualifications: Degree Preferred Master of Business Administration Preferred Knowledge/Skills Demonstrates extensive abilities and/or a proven record of success as a team leader: - Leading the design of a module/set of modules within Coupa leveraging past experience and leading practices; - Identifying gaps, developing the business and/or technical requirements to build leading practice designs for clients; - Leading Project Management activities including work plan development, status meetings, supporting the development of leadership communications and presentations; - Overseeing junior staff and providing guidance and coaching to ensure their development and success on engagements; - Overseeing work progress and ensuring timely completion of technical development activities; - Providing fact based insights based on qualitative and quantitative data sets to support recommendations; - Communicating firm understanding of both Strategic and Operational Procurement practices, helping to guide client leadership and staff in support of a leading practice system;Ê - Providing oversight and guidance to system build and testing activities; - Overseeing Supplier Enablement activities including supporting change management activities related to communications and training; - Coordinating with Change Management teams in the system deployment activities, including training, communications, go-live readiness and leading applicable stakeholder calls; and, - Overseeing hypercare activities and providing recommendations and solutions to address any unexpected post-go-live issues. Demonstrates extensive abilities and/or a proven record of success as a team leader: - Understanding of Sourcing and Procurement leading practices and the ability to communicate at a strategic and operational level; - Possessing the ability to facilitate working sessions with client leads to define business requirements and design leading practice solutions; - Thinking creatively and independently to solve complex problems;Ê - Providing insights and improvements to current tool sets and offers opportunities for improvement; - Demonstrating extensive interpersonal skills and the ability to motivate staff; - Possessing the ability to develop presentations for leadership level clients; - Demonstrating experience in Procure to Pay, Sourcing, Contracting,Êand Supplier Management modules of Coupa; - Demonstrating experience in CLM-A, Risk modules, Coupa Pay and Coupa Expenses; - Understanding of system architecture and benefits of different ERP systems and their connectivity with Coupa; and, - Possessing the ability to motivate others, including staff and client personnel. Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance