Lincare

Supervise and manage service representatives, ensure regulatory compliance, maintain equipment and vehicle fleet, and promote customer service and profitability. | Experience in supervising staff, knowledge of healthcare regulations and Medicare, ability to manage inventory and equipment, and strong communication and organizational skills. | This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives. Job Responsibilities • Interview, hire, train, and supervise quality candidates for service representatives • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives • Interacts with Medical Professionals in the community • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability • Responsible for the CHAP effort for the center • Responsible for organizing and focusing on special programs • Controls inventory and the purchasing of equipment and supplies • Responsible for growth of the customer base through excellence in customer service • Responsible for the profitability of the center and for implementing and directing cost controls • Promotes effective written/verbal communications • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance • Record keeping and inspections of vehicles is a critical part of the responsibility • Ensures the quality and safe delivery of medical equipment to patients • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs • May be required to perform on-call duties on a rotational basis with other employees in the center • Includes responding to call outs at night and weekends to provide the service normally done by a service representative • May serve as a backup when other employees are out due to absenteeism #SLS