Lincare

Responding to customer inquiries, promoting products, and maintaining customer data. | High school diploma, experience in inside sales, computer literacy, and excellent communication skills. | The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. * uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness JOB FUNCTIONS * Establishes customer contact by initiating followup outbound calls and receiving inbound return calls * Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary * Resolves customer concerns by providing appropriate information regarding products and services * Records customer information and maintains database by obtaining, entering, and verifying required data * Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards * Facilitates sales process by communicating/sharing information with appropriate internal and external contacts * Completes and ensures accurate validation of insurance benefits * Provides customer followup as required * Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results Qualifications Education * High School Diploma or General Education Degree (GED) Required Work Experience * Inside sales Required * Computer, data-entry Required Knowledge, Skills, and Abilities * Must have excellent telephone customer service * Must be computer literate * English -- oral and written * Must be at least 18 years of age * Medical industry knowledge beneficial * Type at least 25-30 words per minute * This position requires use of your own equipment * The company does provide the hard phone * Internet: High Speed (Minimum 50 mbps download /20 mbps upload) * Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone * 2 modem/router ports are required * Processor: 1.6 GHz or greater * Memory: Minimum of 8 GB RAM * Browser: Chrome, Edge * Operating System: Windows 11 (No Chromebooks, No Macs) * Monitors: Dual monitors * Headset and Webcam or internal camera: Wired, USB to be used during training/interviews * Private HIPPA Compliant Workspace: must be in a non shared room of the residence

Communicate with customers to answer questions, resolve issues, update records, and support compliance with physician directions. | High school diploma or GED with minimal related experience, computer entry skills, ability to understand pharmacy terminology, and basic communication skills. | This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction. Job Responsibilities: * Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Documents calls and intakes in computerized record keeping system (Productivity) * Verifies and updates demographic information such as address and telephone number in computerized records Qualifications * Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology * Effectively communicate with co-workers and patients alike * Help with the training of employees * Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense understanding to carry out oral and written instructions Education and Experience: * High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience * Must meet any licensing requirements necessary for specific location * Computer entry experience required Physical Demands: The employee must occasionally lift and/or move up to 10 pounds.

Deliver home medical equipment safely and timely, provide patient orientation and equipment setup, maintain vehicle and comply with transportation and safety regulations. | High school diploma or GED, minimum one year professional driving experience, valid driver's license, physical ability to lift heavy items, good communication and customer service skills. | Lincare is the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services.  We are currently seeking a Delivery Driver to join our growing team, ensuring safe and timely delivery of home medical equipment to our patients, also providing equipment setup and educating patients on the proper use of equipment. WHY WORK AT LINCARE? * Culture:  An inclusive, open, and friendly environment focused on our employees and their success * Benefits:  Comprehensive benefits package with flexible options to fit individual needs * Growth:  Ample training and development opportunities that foster personal and professional growth * Incentives:  Quarterly safety bonuses and increased compensation for working on-call JOB FUNCTIONS * Follow complete patient orientation checklists during delivery and training * Adhere to assigned routes and schedules * Abide by all transportation laws and maintain a safe driving record * Inspect and maintain company-provided delivery vehicle, ensuring safety during the loading and unloading process * Establish and maintain outstanding relations with patients and internal team members * Maintain cleanliness and organization of delivery vehicle and warehouse, adhering to all FDA protocols * Work on-call rotation during evening and weekend hours to address any patient medical emergencies in accordance with company and local policies Qualifications Education * High School Diploma or General Education Degree (GED), Required Work Experience * Minimum, one year of experience in professional driving role or equivalent position, Required * Home care/health care background is a plus Knowledge, Skills, and Abilities * Non CDL drivers can be 18 or older * CDL drivers are required to be 21 or older * Must be good with people, with excellent speaking and writing * Must maintain a valid D/L for appropriate class of vehicle driven while employed * Convey a positive and professional image to customers and employees * Read and understand DOT and FDA required paperwork * Critically think, make decisions, and be mentally alert * Strong customer service * Basic computer knowledge * Must lift 50+ pounds by oneself * Must lift excess of 50lbs with mechanical or employee assistance * Maneuver often in restricted spaces * Perform the following physical actions: * straight pulling * pulling hand over hand * reaching above the shoulder * use of fingers/fine manipulation * repeated bending * Utilize hands, legs, and eyes for operating vehicle * Use depth perception * Lift up to 15lbs above the shoulder while loading and unloading Licenses and Certifications * Valid Driver's License Required * Meets all physical requirements related to DOT and FMCSA regulations, Required

Supervise and manage service representatives, ensure regulatory compliance, maintain equipment and vehicle fleet, and promote customer service and profitability. | Experience in supervising staff, knowledge of healthcare regulations and Medicare, ability to manage inventory and equipment, and strong communication and organizational skills. | This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives. Job Responsibilities • Interview, hire, train, and supervise quality candidates for service representatives • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives • Interacts with Medical Professionals in the community • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability • Responsible for the CHAP effort for the center • Responsible for organizing and focusing on special programs • Controls inventory and the purchasing of equipment and supplies • Responsible for growth of the customer base through excellence in customer service • Responsible for the profitability of the center and for implementing and directing cost controls • Promotes effective written/verbal communications • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance • Record keeping and inspections of vehicles is a critical part of the responsibility • Ensures the quality and safe delivery of medical equipment to patients • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs • May be required to perform on-call duties on a rotational basis with other employees in the center • Includes responding to call outs at night and weekends to provide the service normally done by a service representative • May serve as a backup when other employees are out due to absenteeism #SLS