LighthouseAI

Develop and maintain operational dashboards, optimize workflows, and collaborate with cross-functional teams to improve efficiency. | Extensive experience in analytics, reporting tools like Power BI and SQL, and supporting SaaS or professional services teams. | Essential Duties and Responsibilities: Operations, Analytics & Insights Build and maintain reporting that ties cost, headcount, output, and revenue together Develop metrics around utilization, efficiency, throughput, and capacity Create dashboards and reporting used by leadership for planning and decision-making Establish baseline performance metrics and define improvement targets over time Tooling & Systems Own the selection, configuration, and optimization of tools used by Professional Services Reduce or eliminate manual reporting and spreadsheet-heavy workflows Improve data consistency and reliability across systems (e.g., CRM, collaboration tools) Define and enforce clear sources of truth for operational and client data Process & Enablement Design, document, and maintain scalable standard operating procedures Improve onboarding and handoff workflows to ensure teams start projects with complete information Partner with services leadership to drive adoption, training, and accountability Identify bottlenecks and implement process improvements that scale with growth Cross-Functional Collaboration Partner with Finance to align operational metrics with cost and planning models Partner with Customer Success to incorporate quality, retention, and churn insights Improve Sales-to-Services handoffs and cross-team communication Translate data into clear, actionable recommendations for leadership Problems You’ll Help Solve Fragmented tools and duplicated data with no single source of truth Manual, time-consuming reporting that limits strategic planning Inefficient onboarding and handoffs that delay delivery and frustrate clients Overuse of meetings and collaboration tools that reduce time on task Operational risk caused by undocumented processes and single points of failure Limited visibility into ROI of staffing and investment decisions What Success Looks Like Leadership has trusted visibility into cost vs. output vs. revenue Core services processes are standardized, documented, and adopted Manual reporting work is significantly reduced Onboarding and handoffs are faster, cleaner, and more consistent Operational data directly informs staffing and investment decisions Work Experience Qualifications: 6+ years of experience in operations, analytics, business operations, and/or services operations Experience supporting Professional Services, SaaS services, consulting, or delivery-based teams Design, build, and maintain scalable dashboards and reporting solutions using Power BI and SQL-based data models. Strong analytical skills with the ability to turn data into operational decisions Hands-on experience with reporting tools, dashboards, and workflow systems Proven ability to build processes and drive adoption across teams Comfortable partnering with Finance and Customer Success stakeholders Highly organized, proactive, and able to operate with autonomy Compensation: $100,000 - $125,000 annual base salary Benefits: Health, Dental, Vision Insurance STD, LTD, Life Insurance 401(k) PTO and Paid Holidays

Lead and manage automation testing strategies, develop and maintain automated test scripts, and collaborate with development teams to ensure quality. | Requires 5+ years in QA automation or SDET roles, strong programming skills, experience with automation tools, and leadership capabilities. | Essential Duties and Responsibilities: Strategy & Planning: Establish and coordinate the overall automation test strategy based on test plans written for each Sprint ticket. Ensure there is an automation test strategy for backlog manual test cases. Automation Development: Lead the design, development, maintenance, and execution of robust and scalable automated test scripts and frameworks (UI, API, backend). Team Leadership: Manage, mentor, and guide junior QA automation engineers, fostering a culture of technical excellence and continuous improvement. Process Improvement: Drive the adoption of QA best practices and integrate automation into CI/CD pipelines for seamless and efficient release cycles. Collaboration & Reporting: Work closely with developers, product managers, and other stakeholders to triage bugs, manage the defect lifecycle, and report on key quality metrics and progress to leadership. Problem Solving: Act as an escalation point for complex technical issues, troubleshooting problems within the systems under test and ensuring timely resolution. Work Experience Qualifications: 5+ years of experience in QA automation or as a Software Development Engineer in Test (SDET), including experience in a lead or senior role. Technical Proficiency: Strong programming skills in languages such as Java, Python, or JavaScript. Extensive experience with test automation frameworks and tools (e.g., Selenium, Appium, Cucumber, JUnit, TestNG, Playwright or similar). Hands-on experience with CI/CD tools and version control systems. Familiarity with API testing tools (Postman, REST Assured) and database technologies (SQL/NoSQL). A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Other Qualifications: Basic understanding of AI driven QA Approaches. Exposure to self healing Test Automation Excellent analytical and problem-solving abilities. Strong written and verbal communication skills, with a keen attention to detail. Proven leadership skills with the ability to manage and motivate a team. Experience working with team members located in different time zones. Compensation: $100,000 - $120,000 annually Benefits: Health, Dental, Vision Insurance STD, LTD, Life Insurance 401(k) PTO and Paid Holidays