Lightedge

Lead design and delivery of enterprise-scale AWS, Azure, and hybrid cloud solutions for mid-market and enterprise customers. | 8+ years in Solutions or Cloud Architecture with strong AWS and Azure knowledge and professional certifications required or highly desired. | LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is seeking a customer-focused Solutions Architect to lead the design and delivery of enterprise-scale AWS, Azure, and hybrid cloud solutions for mid-market and enterprise customers. In this strategic technical role, you will partner with Sales, Product, Engineering, and executive customer stakeholders to develop secure, scalable, and business-aligned cloud architectures that accelerate digital transformation. The Solutions Architect serves as a trusted advisor throughout the customer lifecycle, leading complex solution engagements, influencing technical strategy, and helping evolve Lightedge's cloud portfolio and architectural standards. \n Responsibilities: Design secure, scalable private, public, and hybrid cloud solutions leveraging Lightedge's VMware-based private cloud, Amazon Web Services (AWS), Microsoft Azure, or a combination of these platforms to meet customer business and technical requirements. Serve as a lead technical architect for Lightedge's most complex and strategic customer engagements. Partner with Account Executives throughout the pre-sales cycle to develop solution strategies and communicate technical value. Lead customer discovery sessions, architecture workshops, technical presentations, executive briefings, and proof-of-concept activities. Develop migration strategies that align VMware and on-premises workloads with the most appropriate target platform, including Lightedge's VMware-based private cloud, Amazon Web Services (AWS), Microsoft Azure, or hybrid cloud environments. Leverage the AWS Migration Acceleration Program (MAP) and Microsoft Azure Migrate and Modernize (AMM) to develop customer migration strategies, maximize available funding opportunities, and accelerate successful cloud adoption. Collaborate with Product, Engineering, and Delivery teams to ensure proposed solutions are scalable, supportable, and aligned with Lightedge service offerings. Serve as a trusted technical advisor throughout the customer engagement lifecycle, providing architectural guidance and technical leadership from discovery through solution delivery. Create architecture diagrams, technical documentation, reusable reference architectures, and architectural standards that support consistent solution design and delivery. Mentor Solutions Architects and contribute to the development of best practices and technical enablement across the organization. Continuously expand expertise in AWS, Microsoft Azure, and hybrid cloud technologies while evaluating emerging technologies and industry trends to strengthen Lightedge's cloud portfolio and technical capabilities. Experience: 8+ years of experience in Solutions Architecture, Cloud Architecture, or a similar customer-facing technical role. AWS Certified Solutions Architect – Professional certification is required or must be successfully obtained within 90 days of hire. Microsoft Certified: Azure Solutions Architect Expert certification is highly desired. Strong knowledge of AWS and Microsoft Azure services, architecture best practices, and cloud-native design principles. Experience with VMware virtualization, infrastructure modernization, and cloud migration planning. Knowledge of the AWS Migration Acceleration Program (MAP) and Microsoft Azure Migrate and Modernize (AMM) is highly desirable. Working knowledge of enterprise compute, storage, networking, backup and recovery, disaster recovery, virtualization, and current infrastructure technologies from leading vendors such as Dell Technologies, VMware, Pure Storage, Veeam, AWS, and Microsoft Azure. Experience supporting enterprise sales opportunities and presenting technical solutions to both technical and executive stakeholders. Excellent communication, presentation, and documentation skills, with the ability to simplify complex technical concepts. Demonstrated ability to provide technical leadership, influence cross-functional teams, and mentor peers. \n With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Provide Tier 2 support for backup and disaster recovery systems including troubleshooting and incident management. | Minimum 2 years experience with Veeam or Commvault, knowledge of AWS/Azure backup, strong troubleshooting and communication skills. | LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Lightedge is seeking a Tier 2 Backup & Disaster Recovery Engineer to support our growing managed services platform. This role is critical in troubleshooting, triaging, and supporting enterprise backup technologies for our clients. The ideal candidate brings hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents calmly and effectively in fast-paced situations while maintaining strong attention to detail. Responsibilities • Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers • Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach • Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms • Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure • Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs • Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system • Collaborate with internal teams to improve platform performance and overall customer experience • Contribute to the team knowledge base by identifying repeat issues and gaps in documentation Education & Experience • Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role • Proficiency with Veeam or Commvault backup systems • Working knowledge of AWS and/or Microsoft Azure backup services • Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment • Experience working within defined support workflows and documentation standards • Strong written and verbal communication skills with a customer-focused mindset • Ability to remain composed and effective in high-pressure situations Preferred Qualifications • Advanced experience with Veeam, Commvault, AWS, and Azure backup environments • Zerto experience or Zerto Certified Professional (ZCP) certification • Experience supporting BaaS offerings in a service provider or MSP environment • Strong understanding of Windows Server, VMware, networking, and storage fundamentals • Familiarity with ITIL or similar operational frameworks • Process-driven mindset with the flexibility to adapt during critical incidents • Strong attention to detail and commitment to accurate documentation Shift Schedule Thursday - Monday 7:00 pm CT - 4:00 am CT $70,000 - $85,000 a year With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.