Lightcast

Own retention, renewals, and account growth for higher education clients, managing relationships, renewal strategies, and expansion opportunities. | 3+ years in SaaS or tech customer success or account management, experience with renewals, strong communication and negotiation skills, and familiarity with data-driven account strategies. | This a Full Remote job, the offer is available from: Idaho (USA) This role is responsible for owning retention, renewals, and long-term account growth across a defined portfolio of higher education clients. The Account Manager / Customer Success Manager serves as the primary post-sale owner of the client relationship, accountable for renewal outcomes, contract continuity, and long-term value realization across annual and multi-year agreements. You will partner closely with institutions to drive adoption, demonstrate ongoing value, and lead renewal planning through structured account strategy, QBRs, and value reviews. This role is consultative, commercially accountable, and focused on protecting and growing revenue through strong client partnerships. Major Responsibilities • Retention & Renewal Ownership • Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention. • Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations. • Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements. • Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement. • Account Strategy & Relationship Management • Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers. • Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes. • Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals. • Customer Success & Adoption • Ensure successful onboarding, adoption, and time-to-value to support long-term retention. • Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations. • Partner cross-functionally to resolve issues that could impact renewal or long-term account health. • Growth & Expansion • Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities. • Support expansion conversations while maintaining ownership of the overall client relationship. • Success in this role looks like • Renewals are planned, not reactive. • Clients understand and can articulate the value they receive. • Renewal conversations are calm, informed, and outcome-driven. • Accounts stay, grow, and renew with confidence. Education and Experience • 3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment. • Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions. • Experience managing annual and multi-year contracts strongly preferred. • Experience supporting higher education or similarly complex, relationship-driven customers preferred. • Strong communication, negotiation, and relationship-management skills. • Comfortable using data, reporting, and presentations to support renewal and account strategy conversations. • Highly organized, proactive, and accountable for outcomes.Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work. This offer from "Lightcast" has been enriched by Jobgether.com and got a 78% flex score.

Own retention, renewals, and account growth for higher education clients, leading renewal strategies and managing client relationships. | 3+ years in SaaS or technology customer success or account management, with experience managing contracts and renewals, and strong communication and negotiation skills. | This role is responsible for owning retention, renewals, and long-term account growth across a defined portfolio of higher education clients. The Account Manager / Customer Success Manager serves as the primary post-sale owner of the client relationship, accountable for renewal outcomes, contract continuity, and long-term value realization across annual and multi-year agreements. You will partner closely with institutions to drive adoption, demonstrate ongoing value, and lead renewal planning through structured account strategy, QBRs, and value reviews. This role is consultative, commercially accountable, and focused on protecting and growing revenue through strong client partnerships. \n Major Responsibilities Retention & Renewal Ownership Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention. Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations. Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements. Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement. Account Strategy & Relationship Management Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers. Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes. Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals. Customer Success & Adoption Ensure successful onboarding, adoption, and time-to-value to support long-term retention. Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations. Partner cross-functionally to resolve issues that could impact renewal or long-term account health. Growth & Expansion Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities. Support expansion conversations while maintaining ownership of the overall client relationship. Success in this role looks like Renewals are planned, not reactive. Clients understand and can articulate the value they receive. Renewal conversations are calm, informed, and outcome-driven. Accounts stay, grow, and renew with confidence. Education and Experience 3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment. Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions. Experience managing annual and multi-year contracts strongly preferred. Experience supporting higher education or similarly complex, relationship-driven customers preferred. Strong communication, negotiation, and relationship-management skills. Comfortable using data, reporting, and presentations to support renewal and account strategy conversations. Highly organized, proactive, and accountable for outcomes. \n Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

The Director of Field & Customer Marketing will design and lead demand generation and customer engagement strategies across various industry sectors. This role involves developing integrated campaigns, managing events, and driving customer advocacy initiatives to support pipeline growth and customer relationships. | Candidates should have over 8 years of B2B marketing experience, with at least 3 years in a senior marketing leadership role. A proven track record in driving pipeline growth through integrated campaigns and strong collaboration with sales and product marketing teams is essential. | We are seeking a Director of Field & Customer Marketing to design and lead demand generation and customer engagement strategies across four distinct industry sectors and GTM motions. This role will drive pipeline growth by developing integrated campaigns, event activations, account-based programs, and customer marketing initiatives that strengthen relationships and support expansion. You will work closely with Sales, Product Marketing, and Customer Success to translate market priorities into actionable programs that deliver measurable business impact. \n Major Responsibilities: Build and execute segment-specific marketing campaigns that align with revenue goals, sales priorities, and sector go-to-market strategies. Partner with Product Marketing to develop messaging and content tailored to priority industries, personas, and stages of the buyer journey. Design and manage integrated campaigns across digital channels, events, and account-based marketing to drive pipeline creation and acceleration. Plan and execute both in-person and virtual field events, including roundtables, regional events, trade shows, and roadshows, ensuring high-quality engagement. Collaborate with Sales to develop local and sector-specific activation strategies that maximize event impact. Establish frameworks for measuring event ROI and implementing continuous improvement initiatives. Develop customer lifecycle programs that increase adoption, retention, and expansion within accounts. Drive customer advocacy through initiatives such as case studies, references, and user groups, partnering with Customer Success and Sales to create customer champions. Align marketing activities with Sales to ensure co-ownership of pipeline targets. Partner with demand generation and product marketing teams on segmentation, targeting, and performance analytics. Manage budgets, vendors, and agencies to maximize the effectiveness of campaigns and events. Experience & Education: 8+ years of B2B marketing experience, including 3+ years in senior field or customer marketing leadership. Proven track record of driving pipeline through integrated campaigns, ABM, and field activations. Experience tailoring marketing programs across multiple industries and GTM motions. Skilled in planning and executing in-person and virtual events, with a focus on engagement and ROI. Expertise in customer lifecycle and advocacy programs that drive adoption, retention, and expansion. Strong collaboration and cross-functional leadership with Sales, Customer Success, Product Marketing, and external vendors. Analytical mindset with the ability to measure, report, and optimize program performance. Excellent communication, executive presence, and strategic thinking. \n Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Design, develop, test, and maintain software solutions while collaborating with cross-functional teams and participating in code reviews. | Bachelor’s degree or equivalent, 2+ years experience, proficiency in TypeScript, PHP, Python, backend experience with Node, PHP, Python, and familiarity with React, Angular, SQL, and testing frameworks. | As a Software Engineer at Lightcast, you will be responsible for designing, developing, and maintaining software solutions that meet the needs of our clients. You will work closely with cross-functional teams to gather requirements, translate them into technical specifications, and implement robust and scalable software solutions. This role requires a strong foundation in software development principles and the ability to contribute to the entire software development lifecycle. \n Major Responsibilities: Collaborate with cross-functional teams to gather and analyze requirements for software projects. Design and develop high-quality software solutions using established coding standards and best practices. Conduct thorough testing and debugging of software to ensure high reliability and performance. Participate in code reviews to maintain code quality, identify areas for improvement, and provide constructive feedback. Document technical specifications, system designs, and processes to facilitate effective collaboration and knowledge sharing. Stay updated with emerging technologies, industry trends, and best practices in software engineering. Education and Experience: Bachelor’s degree in Computer Science, Software Engineering, OR equivalent experience required 2+ years of professional experience in software engineering or related roles Strong academic performance or relevant coursework/projects may compensate for limited professional experience Proficient in TypeScript/JavaScript, PHP, and Python Solid understanding of software development principles, data structures, and algorithms Backend experience with Node, PHP, and Python Familiar with web development frameworks and technologies (React, Angular, Node.js) Skilled in relational databases and SQL Knowledge of version control systems and software development tools Experience with software testing principles and frameworks (Cypress, Playwright, Jest) Strong problem-solving, debugging, and analytical skills Detail-oriented with focus on writing clean, efficient, and maintainable code Effective collaboration and communication skills with cross-functional teams Ability to adapt to agile and fast-paced environments Demonstrates passion for software development and commitment to delivering high-quality solutions \n Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.