Lightcast

Lead and coach account management team to drive client retention and growth while advising clients and collaborating with product teams. | Bachelor's degree plus 5+ years in account management or customer success with leadership and consultative sales experience. | The Director of Client Services is a strategic, people-focused leader responsible for developing and coaching a high-performing team of Account Managers while driving client retention, growth, and long-term success. This role combines leadership, customer success, consultative sales, and data-driven decision-making to deliver measurable business outcomes. The Director serves as a trusted advisor to clients, collaborates across departments, and helps shape business strategy through client insights, operational excellence, and a culture of continuous improvement. \n Major Responsibilities: Team Leadership & Coaching Lead, coach, and mentor a team of Account Managers to deliver exceptional client service and results. Ideally with Leadership experience Foster a high-performance, feedback-driven culture focused on professional growth and accountability. Establish performance expectations, conduct regular one-on-ones, and support career development through structured coaching plans. Promote continuous learning through training, shadowing, and knowledge-sharing initiatives. Encourage innovation, ownership, and leadership at all levels of the team. Client Growth & Sales Strategy Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement. Partner with Sales to identify expansion opportunities and develop client growth strategies. Coach Account Managers to proactively uncover client challenges and position solutions that deliver value. Strengthen the team’s sales capabilities, including value articulation, opportunity qualification, and objection handling. Customer Success & Retention Define and monitor key performance indicators (KPIs), including retention, NPS, product adoption, and service utilization. Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success. Adapt service strategies to meet evolving client needs across different lifecycle stages. Identify risks and opportunities early and implement strategies to improve client outcomes. Strategic Insight & Decision-Making Leverage data and analytics to guide account strategy, team performance, and resource planning. Build and maintain dashboards and reporting frameworks to increase visibility into client health. Collaborate with leadership to align customer success initiatives with broader business objectives. Provide strategic recommendations based on client feedback, market trends, and performance data. Product & Innovation Collaboration Maintain deep knowledge of client use cases and business challenges. Translate client insights into actionable recommendations for Product and R&D teams. Identify emerging market trends and unmet customer needs to influence product direction. Foster a culture of innovation, experimentation, and solution-oriented thinking. Education and Experience: Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience). 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility. Proven success leading and developing high-performing client-facing teams. Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership. Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions. Experience implementing scalable customer success or client service processes. Excellent communication, presentation, stakeholder management, and relationship-building skills. Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset. \n Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

The Director of Field & Customer Marketing will design and lead demand generation and customer engagement strategies across various industry sectors. This role involves developing integrated campaigns, managing events, and driving customer advocacy initiatives to support pipeline growth and customer relationships. | Candidates should have over 8 years of B2B marketing experience, with at least 3 years in a senior marketing leadership role. A proven track record in driving pipeline growth through integrated campaigns and strong collaboration with sales and product marketing teams is essential. | We are seeking a Director of Field & Customer Marketing to design and lead demand generation and customer engagement strategies across four distinct industry sectors and GTM motions. This role will drive pipeline growth by developing integrated campaigns, event activations, account-based programs, and customer marketing initiatives that strengthen relationships and support expansion. You will work closely with Sales, Product Marketing, and Customer Success to translate market priorities into actionable programs that deliver measurable business impact. \n Major Responsibilities: Build and execute segment-specific marketing campaigns that align with revenue goals, sales priorities, and sector go-to-market strategies. Partner with Product Marketing to develop messaging and content tailored to priority industries, personas, and stages of the buyer journey. Design and manage integrated campaigns across digital channels, events, and account-based marketing to drive pipeline creation and acceleration. Plan and execute both in-person and virtual field events, including roundtables, regional events, trade shows, and roadshows, ensuring high-quality engagement. Collaborate with Sales to develop local and sector-specific activation strategies that maximize event impact. Establish frameworks for measuring event ROI and implementing continuous improvement initiatives. Develop customer lifecycle programs that increase adoption, retention, and expansion within accounts. Drive customer advocacy through initiatives such as case studies, references, and user groups, partnering with Customer Success and Sales to create customer champions. Align marketing activities with Sales to ensure co-ownership of pipeline targets. Partner with demand generation and product marketing teams on segmentation, targeting, and performance analytics. Manage budgets, vendors, and agencies to maximize the effectiveness of campaigns and events. Experience & Education: 8+ years of B2B marketing experience, including 3+ years in senior field or customer marketing leadership. Proven track record of driving pipeline through integrated campaigns, ABM, and field activations. Experience tailoring marketing programs across multiple industries and GTM motions. Skilled in planning and executing in-person and virtual events, with a focus on engagement and ROI. Expertise in customer lifecycle and advocacy programs that drive adoption, retention, and expansion. Strong collaboration and cross-functional leadership with Sales, Customer Success, Product Marketing, and external vendors. Analytical mindset with the ability to measure, report, and optimize program performance. Excellent communication, executive presence, and strategic thinking. \n Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Design, develop, test, and maintain software solutions while collaborating with cross-functional teams and participating in code reviews. | Bachelor’s degree or equivalent, 2+ years experience, proficiency in TypeScript, PHP, Python, backend experience with Node, PHP, Python, and familiarity with React, Angular, SQL, and testing frameworks. | As a Software Engineer at Lightcast, you will be responsible for designing, developing, and maintaining software solutions that meet the needs of our clients. You will work closely with cross-functional teams to gather requirements, translate them into technical specifications, and implement robust and scalable software solutions. This role requires a strong foundation in software development principles and the ability to contribute to the entire software development lifecycle. \n Major Responsibilities: Collaborate with cross-functional teams to gather and analyze requirements for software projects. Design and develop high-quality software solutions using established coding standards and best practices. Conduct thorough testing and debugging of software to ensure high reliability and performance. Participate in code reviews to maintain code quality, identify areas for improvement, and provide constructive feedback. Document technical specifications, system designs, and processes to facilitate effective collaboration and knowledge sharing. Stay updated with emerging technologies, industry trends, and best practices in software engineering. Education and Experience: Bachelor’s degree in Computer Science, Software Engineering, OR equivalent experience required 2+ years of professional experience in software engineering or related roles Strong academic performance or relevant coursework/projects may compensate for limited professional experience Proficient in TypeScript/JavaScript, PHP, and Python Solid understanding of software development principles, data structures, and algorithms Backend experience with Node, PHP, and Python Familiar with web development frameworks and technologies (React, Angular, Node.js) Skilled in relational databases and SQL Knowledge of version control systems and software development tools Experience with software testing principles and frameworks (Cypress, Playwright, Jest) Strong problem-solving, debugging, and analytical skills Detail-oriented with focus on writing clean, efficient, and maintainable code Effective collaboration and communication skills with cross-functional teams Ability to adapt to agile and fast-paced environments Demonstrates passion for software development and commitment to delivering high-quality solutions \n Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.