Light & Wonder

Support software and hardware applications by troubleshooting, developing code, mentoring team members, and participating in on-call rotations to ensure system stability. | Bachelor's degree and 5+ years professional experience in software development or technical support with proficiency in Java, C#, or C++ and SDLC experience. | Position Summary The person in this position supports all Light & Wonder Technologies’ software applications and hardware. Efficiently and effectively handle customer service inquiries. Provides prompt resolution to all support related issues through developing, designing, and testing code integrated into software products. Key Responsibilities Provide resolutions to customer issues. Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural. Provides customer satisfaction. Follow up with customers, provide regular updates and see problems through to resolution. Updates knowledge base on a regular basis. Maintains a thorough understanding of the product methodology and functionality of the systems. Utilize excellent customer service skills, defuse difficult customer situations, and exceed customers’ expectations. Recommended procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products and services. Utilizes technical knowledge to write and complete software tasks and projects. Research new technologies and incorporate them into new systems and products. Tests, integrates, writes, troubleshoots, and debugs software applications and on client sites. Responsible for the architecture and implementation of critical software components and games; uses company standards and applies design principles and patterns to develop robust software. Works closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues. May act as team mentor in a multi-person development team. May supervise and verify the work of engineers, designers, or technicians. Participates in on call rotation. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Electrical Engineering Technology, or a related field, or equivalent combination of education and experience; Master's degree preferred. Minimum 5 years of experience in software development, software engineering, technical support, casino systems, or a related technical field. Minimum 5 years of hands-on coding experience and professional experience working within a software development team. Experience with build automation, continuous integration, unit testing, change management, and configuration management. Experience providing technical support in production environments, including software installation, upgrades, troubleshooting, maintenance, and issue resolution. Knowledge of software development lifecycle (SDLC), software testing methodologies, and development/modeling tools. Strong troubleshooting, analytical, and problem-solving skills, including data analysis, database maintenance, and query development. Working knowledge of help desk tools, databases, remote access technologies, and operating systems. Experience with one or more of the following technologies is preferred: SQL Server, SQL Reporting Services, Database Administration, Java, .NET, C#, C++, Unix, AS400, cloud solutions, networking, virtualization, and Microsoft technologies. Ability to debug complex issues and develop compliant software fixes in regulated environments. Strong customer service, communication, and client-facing skills, with the ability to interact effectively across technical and non-technical audiences. Ability to train, mentor, and collaborate with cross-functional teams. Ability to manage multiple priorities in a fast-paced, high-pressure environment. Familiarity with Light & Wonder products and software applications is preferred. Ability to support multiple products and execute software deployments, upgrades, and maintenance activities in live production environments. Proficiency in English. Must be able to obtain and maintain required gaming registrations and licenses. Ability to travel up to 15%. Must be available to support a 24/7/365 business environment, including weekends, holidays, and non-standard hours as needed. Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. #LI-Hybrid Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Design and maintain software solutions, collaborate with teams, and mentor junior engineers. | 5+ years experience with C++, C#, SQL, WPF, Agile, and version control systems. | Position Summary Light & Wonder is seeking a talented Senior Software Engineer to join our team in Reno, Nevada. In this role, you will help design, develop, test, and maintain high-quality software solutions that power industry-leading gaming products and experiences. As a senior member of the engineering team, you will play a key role in the full software development lifecycle, collaborating closely with product, QA, DevOps, and fellow engineering teams to deliver innovative, scalable, and reliable solutions. The ideal candidate brings strong technical expertise in modern software development, a passion for solving complex problems, and a commitment to helping others while driving engineering excellence. Key Responsibilities Design, develop, test, and maintain software solutions that meet business and technical requirements. Lead the implementation of software features and enhancements while ensuring alignment with development standards and best practices. Develop applications using C++, C, C#, and .NET technologies. Design and maintain WPF-based applications and user interfaces. Develop, optimize, and support SQL databases and performance-critical queries. Collaborate with QA, DevOps, Product, and other engineering teams to ensure successful software delivery. Participate in code reviews and contribute to maintaining high standards of code quality. Debug, troubleshoot, and resolve software defects and technical issues. Mentor junior engineers and provide technical guidance across development initiatives. Support Agile development activities, including planning, estimation, and sprint execution. Qualifications 5+ years of software development experience. Proven experience designing and developing scalable software solutions. Strong proficiency in C++, C, and C#. Strong proficiency in SQL and database optimization. Knowledge and experience developing WPF .NET applications. Experience with software development methodologies such as Agile and Scrum. Experience using version control systems including Git and Perforce. Solid understanding of software architecture, data structures, and algorithms. Excellent problem-solving and debugging skills. Effective communication and collaboration skills. Ability to lead and mentor software developers. Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. #LI-Hybrid Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/ At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at responsiblereporting@lnw.com Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.