Liberty University

Provide Tier 1 technical support and customer service to end users via phone and chat queues resolving computer-related issues. | Requires an associate degree or equivalent experience and at least one year of technical troubleshooting experience. | The Remote Support Specialist’s primary responsibilities are technical support and customer service. Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues. Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues. Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation. Support specialists coordinate with other IT departments to ensure that reported issues are being resolved. Must have home internet service to provide support while working from home. This position requires 40 hours/week, performance of duties via home internet access, and includes weekend and evening shifts. The exact schedule will be determined based on current staffing needs. Office hours are 8AM – 9PM Monday – Friday. 10AM – 6PM Saturday, 1PM – 9PM Sunday. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Tier 1 Maintain call and support metrics at required level for assigned area. Escalate tasks due to need for higher level of technical ability or customer service skills required. Utilize help request system to document work and customer interaction. Ability to obtain position-specific certifications, including but not limited to CompTIA IT Fundamentals, CompTIA A+, and other technical certifications as required. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ. QUALIFICATIONS AND CREDENTIALS Education and Experience Minimum Qualifications A designated home workspace free of distractions. A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload). Familiarity with computer hardware, software, operations, and common problems. Ability to learn new technologies and concepts quickly. Strong customer service, interpersonal, and communication skills. Previous education or professional certifications may be considered in lieu of work experience. Tier 1 Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience. A minimum of one year of experience in computer troubleshooting or a similar technical field. ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication and Comprehension Ability to effectively communicate both verbally and in writing to convey clear, well articulated information. Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner. Possess public communication skills that allow professional representation of Liberty University. Ability to effectively communicate technical issues in laymen’s terms. Strong organizational skills. Excellent computer skills. Problem Solving Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Physical and Sensory Abilities May be required to sit to perform deskwork or type on a keyboard. Regularly required to hear and speak in order to effectively communicate orally. Regularly lift 10 or fewer pounds. WORKING CONDITIONS Work Environment This position requires 40 hours/week, performance of duties via home internet access, and includes weekend and evening shifts. The exact schedule will be determined based on current staffing needs. Office hours are 8AM – 9PM Monday – Friday. 10AM – 6PM Saturday, 1PM – 9PM Sunday. Driving Requirements If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position. Time Type Full time Location Remote Location Pay Range Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure. The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. $20.67 - $26.44 The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs. Before you begin an application, please review our application process. Whatever capacity you work in at Liberty University, you’ll be playing a supportive role in our mission of Training Champions for Christ. Liberty has a wide variety of engaging and challenging positions available that are waiting for committed men and women of integrity just like you. Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been Training Champions for Christ since 1971. As one of the nation’s largest Christian universities, Liberty employs a diverse community of faculty, staff, and student professionals who are united by a shared mission and commitment to excellence. Through their dedication and service, Liberty employees help create a collaborative, faith-driven environment that supports meaningful work and lasting impact.

The Quality Analyst Engineer I will work with development teams to write and execute test cases based on product requirements. They will also report on the status of test execution and perform exploratory testing. | Candidates should have a bachelor's degree and knowledge of SQL testing and Agile software development. Experience with Powershell, software testing, and writing test cases is required, along with effective communication skills. | Working with one of our development teams to write and execute test cases based on requirements written by the product team and reporting on the status of the execution of those tests throughout the process. The ideal candidate will be someone that is able to think creatively about how an application is used and how we can ensure that the end user is getting what they expected. Essential Functions and Responsibilities 20%: Design test plans, scenarios, scripts, or procedures 20%: Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems 20%: Analyze data to identify or resolve operational problems 20%: Write, execute and monitor automated testing suites 20%: Perform exploratory testing for application under testing Qualifications, Credentials, and Competencies A bachelor's degree and some knowledge SQL testing and Agile software development, and experience with Microsoft Powershell, software testing, and writing test cases is required. ASTQB Certified Tester Foundation Level, experience with deployment automation tool such as GCP, Azure,Openshiftetc, knowledge of the practical application of engineering science and technology, and experience with Jira, TFS or a related SDLC application preferred. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. #LI-DNI Target Hire Date 2025-09-02 Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs. Whatever capacity you work in at Liberty University, you’ll be playing a supportive role in our mission of Training Champions for Christ. Liberty has a wide variety of engaging and challenging positions available that are waiting for committed men and women of integrity just like you. Careers Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 since 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.