Liberty Mutual Insurance

Lead and manage a team of analysts to monitor and analyze operational metrics for personal lines home insurance profitability and growth, providing insights and reports to leadership. | Master's degree in a quantitative field, 10+ years relevant experience, expert analytical and statistical skills, and actuarial credentials (ACAS/FCAS) with personal lines homeowners experience. | Description Are you looking for an opportunity to influence strategy for a countrywide Personal Lines (PL) Home book of business through operational analytics insights? PL Home Countrywide (CW) Analytics is seeking a talented, motivated individual to lead the Operational Monitoring team. This team monitors granular topline and bottom line actual metrics to identify key risks and opportunities for Home profitability and growth and escalate to key stakeholders within the organization. This role will report directly to the PL Home Countrywide Analytics leader and lead a team of 4 analysts. This is an exciting opportunity to lead a team that produces analysis with exposure directly to key leadership stakeholders. • *This role may have in-office requirements dependent upon candidate location.** We are looking for a candidate that: • Thrives as a leader to establish a positive culture and develop a diverse team. • Triages and prioritizes workload effectively across themselves, their team, and partner groups in the organization. • Utilizes deep quantitative acumen to tease out key trends in data to drive business decisions. • Collaborates effectively across functions, able to tie together priorities across the organization with the capacity and skills of the team. • Has an ACAS and/or FCAS and actuarial experience within Personal Lines Homeowners line of business. Responsibilities: • Manage and develop a team of 4 analysts, cultivating a positive and collaborative team culture. • Coalesce findings across the suite of monitoring metrics to drive operational action. • Collate deep dive findings from the broader CW Analytics team and other partner groups into the Operational Monitoring narrative. • Generate monthly read-outs for leadership. • Monitor and triangulate leading indicators of New Business profitability to flag potential risks. • Monitor New Business competitiveness at a state/segment level to inform where we are growing and where we have opportunities to be more competitive. • Deliver granular insights into persistency and average premium change at renewal trends to inform retention forecasts and operational decisions. • Evaluate and monitor key Product initiatives to inform forecast, program design, and roll out decisions. • Monitor granular frequency and severity trends that drive profitability to identify potential loss savings and inform projections. Qualifications • Master's degree in Mathematics, Economics, Statistics or other quantitative field; Ph.D. helpful given quantitative work overseen. • Minimum 10 years of relevant experience. • Excellent analytical, quantitative and problem-solving skills. • Expert knowledge of data sources, tools, and business processes, including a sophisticated understanding of cross-functional operations and business drivers. • Expert knowledge of advanced statistical techniques required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Own end-to-end product strategy and backlog for quality improvement capabilities, collaborating cross-functionally to deliver a unified claims quality platform. | 3-5 years agile product experience, strong stakeholder management, technical fluency, UX design for operational users, and knowledge of compliance; insurance experience preferred but not required. | Description Lead the evolution of USRM Claims’ quality improvement capabilities by shaping strategy and backlog for integrated risk alerts, leader insights, and file reviews. Partner across tech, operations, and design to deliver a unified platform that improves accuracy, accelerates reviews, and strengthens compliance. This role offers high visibility, enterprise impact, and the chance to transform claims handling. We’re seeking a strong Product Owner to drive the evolution of USRM Claims’ quality improvement capabilities. In this role you will own the end-to-end product strategy and backlog that integrates data, workflows, and real-time risk alerting into frontline leader and adjuster workflows. You will partner closely with engineering, design, data science, QI directors, and process leaders to deliver a unified, scalable platform that measurably improves claim accuracy, operational efficiency, and compliance. This is an opportunity to shape enterprise-wide quality controls and coaching insights while delivering fast, demonstrable outcomes for risk and loss accuracy. Key Responsibilities: End-to-end product ownership for quality improvement capabilities: risk alert integration, manager observations, file review orchestration, and feedback loops into frontline tools. Backlog and roadmap: set decision frameworks, prioritize work across stakeholders, and make tradeoffs explicit using cost-of-delay and quality impact. UX and workflows: directly influence UI and user experience for frontline leaders and adjusters to ensure high adoption and operational fit. Systems consolidation: replace legacy point solutions with a unified platform that centralizes quality data, automates review and coaching workflows, and delivers manager insights. Cross-functional partnership: work across lines of business to align initiatives, scale best practices, and ensure consistent measurement and governance. Rapid delivery: prove value quickly with thin-slice releases that embed software into day-to-day leader and adjuster workflows. Compliance & governance: design for privacy, model governance, auditability, and regulatory adherence from the start. Outcomes measurement: define and track success metrics (loss accuracy, cycle time, coaching effectiveness, adoption, regulatory metrics) and iterate based on results. What success looks like: Measurable improvement in loss accuracy and reduction in manual review workload. Faster cycle times for file review and coaching. High adoption and engagement among frontline leaders and adjusters. Clear, defensible governance and audit trails. A single, scalable QI platform replacing fragmented systems and ad hoc processes. Ideal candidate will have Experience in insurance claims, risk, quality improvement, or adjacent operations environments (or demonstrable domain learning ability). Excellent communication and stakeholder management skills; comfortable aligning senior leaders across multiple LOBs. Strong technical fluency: able to shape data integrations, work with data science/modeling teams, and partner effectively with engineering on tradeoffs and delivery. Proven track record designing user-centered workflows and UX for operational users (frontline leaders, caseworkers, or adjusters). Experience setting prioritization frameworks and balancing competing stakeholder needs using metrics such as cost-of-delay and impact. Demonstrated ability to deliver iterative thin-slice releases that produce measurable business value. Working knowledge of privacy, model governance, audit controls, and regulatory compliance expectations. Nice-to-haves Prior experience consolidating legacy systems or leading migrations to a unified platform. Direct experience with file review tooling, risk alerting systems, or coaching platforms. Familiarity with analytics and metrics tooling used to measure operational quality and adoption. What we offer The chance to shape enterprise-wide quality controls that materially reduce loss and improve operational efficiency. A cross-functional role with high visibility and direct impact on frontline operations. Collaborative environment working with engineering, design, data science, and senior QI leaders. Competitive compensation and comprehensive benefits (medical, retirement, paid time off, learning opportunities). Qualifications Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Strong experimental mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Lead product backlog and roadmap for fraud prevention platform integrating analytics, automation, and external data to improve claims investigations and reduce loss. | Requires 2-4 years agile experience, 5 years in business/technology, strong prioritization, stakeholder management, data integration skills, and preferably insurance or fraud domain knowledge. | Description Lead the creation of a claims Special Investigation Unit platform that fuses predictive analytics, automation, and external intelligence to outpace fraud. Drive a roadmap that accelerates investigations, equips teams with real-time insights, and transforms how claims operations prevent and detect risk at scale. Why this role matters Drive the evolution of the Special Investigation Unit’s fraud prevention capabilities. In this role you will own the product backlog and roadmap for orchestrating advanced analytics, automation, and third-party data integrations that make investigators more effective and reduce loss. You’ll partner closely with engineering, data science, claims stakeholders, policy fraud, and claims fraud experience to turn models, data, and workflows into a scalable ecosystem that delivers demonstrable reductions in false positives, cycle time and low-yield investigative work. This is a high-impact role: your work will directly improve loss outcomes, operational efficiency, and compliance. Responsibilities Own the SIU product backlog and roadmap for fraud prevention capabilities — including telematics, media forensics orchestration, policy-to-claims connectivity, and data-driven complex case management. Define capability strategy and APIs; collaborate with FraudX on the UI experience and co-author quarterly objectives and success metrics. Establish clear decision frameworks for prioritization (incorporating cost of delay, fraud risk severity, and resource tradeoffs) and make tradeoffs explicit to stakeholders. Deliver value quickly through “thin slice” releases that the the UI can easily surface to investigator workflows and prove impact early. Lead integration of external and internal data sources (e.g., NICB, Verisk, LexisNexis, telematics feeds, internal indicators) to improve quality and accelerate time-to-action. Drive outcome-focused measurements: contribution to loss accuracy, cycle-time reductions, precision of fraud indicators, investigator productivity, and compliance metrics. Embed “compliance by design”: ensure privacy, model governance, evidentiary standards, and regulatory requirements are considered throughout the product lifecycle. Partner with engineering, data science, operations, legal, policy fraud, and compliance to operationalize models, automate workflows, and maintain auditability. Communicate product vision, progress and tradeoffs to executive leadership and cross-functional teams. Ideal candidate will have Domain knowledge of claims fraud, telematics, media forensics, or case management workflows — or a track record rapidly learning complex operational domains. Track record of delivering measurable outcomes (loss reduction, reduced cycle times, improved precision) from product initiatives. Experience partnering directly with agile teams to define capabilities needed and build API-driven platforms. Strong prioritization skills using frameworks such as cost of delay, risk severity, and ROI; ability to make and defend tradeoffs. Excellent stakeholder management and written/verbal communication skills; comfortable influencing senior leaders. Hands-on experience integrating third-party data providers (NICB, Verisk, LexisNexis, or similar) and understanding of data contracts and ingestion challenges. Familiarity with privacy requirements, model governance, and evidentiary standards relevant to investigations and regulated industries. Nice to have Prior experience in insurance Special Investigations Units or enterprise fraud teams. Experience with investigator-facing tooling and workflow automation. What we offer Opportunity to shape enterprise fraud strategy and a high-visibility role with measurable business impact. Cross-functional collaboration with engineering, claims, legal and compliance. Professional development and the ability to pilot modern, platform-oriented approaches to data, models and workflows. Competitive compensation, benefits, and a commitment to inclusive hiring and career growth. Qualifications Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting. Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to make difficult and quick decisions daily. Problem solver with ability to lead the team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Experimental mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Lead design and development of complex data solutions, ensuring data quality, governance, and alignment with business needs while mentoring junior staff. | 5-7 years coding experience in data environments with expertise in Python, SQL, ETL, BI tools, cloud platforms, and a relevant bachelor's or master's degree. | Description We are excited to add a new Principal Data Solutions Analyst to the Corporate Financial Data Strategy and Governance Team! This person will act as financial data steward for Liberty Mutual’s financial data. Under minimal direction, this person will be working with the Business, IT and Corporate Finance, and will help shepherd data through our strategic data platform Financial Data Resources (FDR). This will include analysis of source data to determine the transformation needed to standardize and define the financial data that will be passed to downstream systems and reporting. This person will be viewed as senior resource in given field for department and/or unit and provide technical advice to lower level associates and other functional areas. Responsibilities Displays a working understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, data governance, business definitions, compliance, and data security to project work. Prioritizes efforts based on customer value and with understanding of the organization's long-term data strategy. Has a comprehensive understanding of Agile techniques. Can set expectations for deliverables of high complexity. Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. Under minimal direction, prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. Designs proof-of-concept solutions utilizing a comprehensive understanding of multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. Acts as a technical leader and mentor to lower level associates. Designs and develops data solutions that enable effective self-service data consumption, and can describe their value to the customer. Works with stakeholders in defining metrics that are impactful to the business. Demonstrates a strong understanding of new technologies as needed to progress initiatives. Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. Ensures data solutions include deliverables required to achieve high quality data. Jira experience preferred. Python and SQL preferred. Qualifications Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred Master`s in same or related disciplines strongly preferred 5-7 years experience in coding for data management, data warehousing, or other data environments, including, but not limited to, working in NoSQL implementation, ETL, Java, scripting languages (Python, Perl, Shell), and the Hadoop stack 5-7 years experience as developer with top quadrant Business Intelligence tools Comprehensive understanding of Business Intelligence tools, including visualization and user experience techniques. Comprehensive understanding of working with data including source to target mapping, data quality framework, data lineage, data dependencies, and source analysis. Experience working with cloud platforms. Strong written and oral communication skills required About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Lead product strategy and backlog for quality improvement capabilities in claims, partnering cross-functionally to deliver a unified platform improving accuracy, efficiency, and compliance. | 3-5 years agile product ownership experience, strong stakeholder management, technical fluency with data and engineering, user-centered workflow design, prioritization skills, and knowledge of compliance and governance, preferably with insurance industry experience. | Description Lead the evolution of USRM Claims’ quality improvement capabilities by shaping strategy and backlog for integrated risk alerts, leader insights, and file reviews. Partner across tech, operations, and design to deliver a unified platform that improves accuracy, accelerates reviews, and strengthens compliance. This role offers high visibility, enterprise impact, and the chance to transform claims handling. We’re seeking a strong Product Owner to drive the evolution of USRM Claims’ quality improvement capabilities. In this role you will own the end-to-end product strategy and backlog that integrates data, workflows, and real-time risk alerting into frontline leader and adjuster workflows. You will partner closely with engineering, design, data science, QI directors, and process leaders to deliver a unified, scalable platform that measurably improves claim accuracy, operational efficiency, and compliance. This is an opportunity to shape enterprise-wide quality controls and coaching insights while delivering fast, demonstrable outcomes for risk and loss accuracy. Key Responsibilities: • End-to-end product ownership for quality improvement capabilities: risk alert integration, manager observations, file review orchestration, and feedback loops into frontline tools. • Backlog and roadmap: set decision frameworks, prioritize work across stakeholders, and make tradeoffs explicit using cost-of-delay and quality impact. • UX and workflows: directly influence UI and user experience for frontline leaders and adjusters to ensure high adoption and operational fit. • Systems consolidation: replace legacy point solutions with a unified platform that centralizes quality data, automates review and coaching workflows, and delivers manager insights. • Cross-functional partnership: work across lines of business to align initiatives, scale best practices, and ensure consistent measurement and governance. • Rapid delivery: prove value quickly with thin-slice releases that embed software into day-to-day leader and adjuster workflows. • Compliance & governance: design for privacy, model governance, auditability, and regulatory adherence from the start. • Outcomes measurement: define and track success metrics (loss accuracy, cycle time, coaching effectiveness, adoption, regulatory metrics) and iterate based on results. What success looks like: • Measurable improvement in loss accuracy and reduction in manual review workload. • Faster cycle times for file review and coaching. • High adoption and engagement among frontline leaders and adjusters. • Clear, defensible governance and audit trails. • A single, scalable QI platform replacing fragmented systems and ad hoc processes. Ideal candidate will have • Experience in insurance claims, risk, quality improvement, or adjacent operations environments (or demonstrable domain learning ability). • Excellent communication and stakeholder management skills; comfortable aligning senior leaders across multiple LOBs. • Strong technical fluency: able to shape data integrations, work with data science/modeling teams, and partner effectively with engineering on tradeoffs and delivery. • Proven track record designing user-centered workflows and UX for operational users (frontline leaders, caseworkers, or adjusters). • Experience setting prioritization frameworks and balancing competing stakeholder needs using metrics such as cost-of-delay and impact. • Demonstrated ability to deliver iterative thin-slice releases that produce measurable business value. • Working knowledge of privacy, model governance, audit controls, and regulatory compliance expectations. Nice-to-haves • Prior experience consolidating legacy systems or leading migrations to a unified platform. • Direct experience with file review tooling, risk alerting systems, or coaching platforms. • Familiarity with analytics and metrics tooling used to measure operational quality and adoption. What we offer • The chance to shape enterprise-wide quality controls that materially reduce loss and improve operational efficiency. • A cross-functional role with high visibility and direct impact on frontline operations. • Collaborative environment working with engineering, design, data science, and senior QI leaders. Competitive compensation and comprehensive benefits (medical, retirement, paid time off, learning opportunities). Qualifications • Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. • Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. • Able to influence a diverse group of stakeholders; strong leadership skills. • Able to make difficult and quick decisions daily. • Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. • Experience in the insurance industry preferred. • Knowledge of relevant products and portfolio preferred. • Strong experimental mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead design and development of complex data solutions, act as technical mentor, and ensure high quality financial data governance and transformation. | 5-7 years coding experience in data environments with expertise in BI tools, multiple programming languages, cloud platforms, and strong communication skills. | Description We are excited to add a new Principal Data Solutions Analyst to the Corporate Financial Data Strategy and Governance Team! This person will act as financial data steward for Liberty Mutual’s financial data. Under minimal direction, this person will be working with the Business, IT and Corporate Finance, and will help shepherd data through our strategic data platform Financial Data Resources (FDR). This will include analysis of source data to determine the transformation needed to standardize and define the financial data that will be passed to downstream systems and reporting. This person will be viewed as senior resource in given field for department and/or unit and provide technical advice to lower level associates and other functional areas. Responsibilities • Displays a working understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, data governance, business definitions, compliance, and data security to project work. • Prioritizes efforts based on customer value and with understanding of the organization's long-term data strategy. • Has a comprehensive understanding of Agile techniques. Can set expectations for deliverables of high complexity. • Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. • Under minimal direction, prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. • Designs proof-of-concept solutions utilizing a comprehensive understanding of multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. • Acts as a technical leader and mentor to lower level associates. • Designs and develops data solutions that enable effective self-service data consumption, and can describe their value to the customer. • Works with stakeholders in defining metrics that are impactful to the business. • Demonstrates a strong understanding of new technologies as needed to progress initiatives. • Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. • Ensures data solutions include deliverables required to achieve high quality data. • Jira experience preferred. • Python and SQL preferred. Qualifications • Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred • Master`s in same or related disciplines strongly preferred • 5-7 years experience in coding for data management, data warehousing, or other data environments, including, but not limited to, working in NoSQL implementation, ETL, Java, scripting languages (Python, Perl, Shell), and the Hadoop stack • 5-7 years experience as developer with top quadrant Business Intelligence tools • Comprehensive understanding of Business Intelligence tools, including visualization and user experience techniques. • Comprehensive understanding of working with data including source to target mapping, data quality framework, data lineage, data dependencies, and source analysis. • Experience working with cloud platforms. • Strong written and oral communication skills required About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Manage a team of Product Owners to define product vision, strategy, and roadmap while aligning stakeholders and ensuring delivery of customer-focused outcomes. | 7+ years experience in business, engineering, technology or consulting with advanced Agile knowledge, strong communication and influencing skills, and technical proficiency. | Description Come join the Business Agility organization within Global Risk Solutions as a Manager of Product Owners supporting the Risk Proposal and Issuance portfolio within the Underwriting Domain! We are looking for a people-first leader to join the Risk Proposal and Issuance portfolio within the Underwriting domain! You will help define the vision, strategy, and roadmap on behalf of our products, for both the short- and long-term. You will align priorities, remove roadblocks and ensure appropriate resource allocation to the work; likewise, you will coach and mentor your team, and manage key stakeholder relationships across the business, technology and our Business Agility organization. In doing so, you will ultimately ensure that we invest in the right things, at the right time, and drive toward desired outcomes! Here are the high-level responsibilities of the role: Directly manage a small team of Product Owners responsible for all aspects of the customer journey / product lifecycle Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently Act as the voice of the user Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product Responsible for developing objectives and key results and then tracks key performance indictors (KPIs) to determine product health and drive data-driven decision-making Communicates and aligns key stakeholders and the teams around the vision Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals May also act as the Product Owner for a squad, as needed ***This position requires candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week*** Qualifications Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, and a minimum of 7 years` experience in business, engineering, technology and/or consulting Master`s degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Technical proficiency required to participate in sprint planning and have an informed, independent voice Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication skills, both written and verbal About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Lead category strategy development and execution for technology labor categories, manage supplier relationships, drive cost savings and process improvements, and collaborate cross-functionally to meet business objectives. | At least 10 years related experience with deep category knowledge, strong negotiation and analytical skills, project management and Six Sigma familiarity, and ability to influence senior stakeholders. | Description This position is primarily remote. Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. We currently have an opening for an experienced Senior Manager Category Strategy who will be responsible for the development and advancement of the Technology Labor Category and supplier spend management strategies that support key business objectives/priorities and result in significant cost savings, service/quality, and process improvements within categories. The Category Strategist will be the category leader and key stakeholder relationship manager for assigned categories. This position will function as an advocate and change manager for the value of procurement throughout assigned Technology Functional Areas and Business Groups by demonstrating category knowledge, adding value and educating stakeholders on the Strategic Sourcing process. The role collaborates closely with key stakeholders to develop effective cost reduction strategies and implement plans and will lead cross-functional, non-reporting teams. Responsibilities Develop relationships and work with key business partners to understand strategic direction, supply requirements and corporate business objectives and priorities. Work collaboratively with Functional Area and Business Group partners to conduct opportunity identification and prioritization. Develop and execute multi -year category planning process to develop opportunity pipelines. Identify and prioritize sourcing initiatives within the categories through Category planning process for annual plan. Develop category/ sourcing strategies and lead/coordinate negotiation for a variety of assigned product and service areas. Build reputation as a subject matter expert for assigned product and service areas. Lead/participate in cross-functional teams in the development of sourcing strategies. Steps in the process include: internal assessments of company current and future needs assessments of market trends and supply base understanding of supplier economics agreement on optimal relationship between company and prospective suppliers assessment of total cost of ownership and opportunities to leverage changes in process, systems, and products to lower that cost collaborating closely with stakeholders to establish and execute the sourcing strategy, which will include development and implementation of communication strategies for key stakeholders on overall process, timing, and end products developing TCO reduction strategy into a business case, obtain stakeholder buy in and create execution plan. Drive early engagement of procurement organization drive expanded scope of influence and increase spend under management. Proactively manage supplier performance through disciplined and collaborative feedback channels. Provide guidance on monitoring supplier performance against contractual terms and conditions, assess supplier financial health, and develop risk mitigation plans for critical and preferred suppliers. Drive and measure annual productivity improvements in the category through establishment of key performance metrics and tracking of results. Responsibility Oversight: Manages at least USD $200-$400M Category Complexity: Medium/High Global Enterprise Strategic Software Licensing Manage several projects and associated resources to generate at least 5-10% in cost benefit annually Manages software rationalization program and optimizing licensing is part of managing this tech category Qualifications Deep understanding of assigned categories, supply markets, suppliers, and products preferred Understanding of Six Sigma and Project Management methodologies Experience interacting with and defending positions with stakeholders and senior management Effectively influences, collaborates, and partners with business leaders to drive results Experience developing solutions to complex problems along with strong analytic and negotiation skills Regularly uses ingenuity and innovation to develop solutions that are consistent with organization objectives Expertise in MS Office including Excel, Word and PowerPoint Superior communications, interpersonal and presentation skills with strong influencing and persuasive abilities Working knowledge of online sourcing tools (ideally Ariba), SharePoint and Connect Bachelor’s degree (preferably in Business) or equivalent experience; at least 10 years’ experience in related field About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Manage a team of Product Owners to define product vision, strategy, and roadmap, align stakeholders, and drive delivery and outcomes within the underwriting domain. | 7+ years experience in business, engineering, technology or consulting with advanced Agile knowledge, strong business expertise, technical proficiency, leadership and communication skills, and ability to manage stakeholder relationships. | Description Come join the Business Agility organization within Global Risk Solutions as a Manager of Product Owners supporting the Risk Proposal and Issuance portfolio within the Underwriting Domain! We are looking for a people-first leader to join the Risk Proposal and Issuance portfolio within the Underwriting domain! You will help define the vision, strategy, and roadmap on behalf of our products, for both the short- and long-term. You will align priorities, remove roadblocks and ensure appropriate resource allocation to the work; likewise, you will coach and mentor your team, and manage key stakeholder relationships across the business, technology and our Business Agility organization. In doing so, you will ultimately ensure that we invest in the right things, at the right time, and drive toward desired outcomes! Here are the high-level responsibilities of the role: • Directly manage a small team of Product Owners responsible for all aspects of the customer journey / product lifecycle • Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business • Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently • Act as the voice of the user • Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs • Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps • Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product • Responsible for developing objectives and key results and then tracks key performance indictors (KPIs) to determine product health and drive data-driven decision-making • Communicates and aligns key stakeholders and the teams around the vision • Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals • May also act as the Product Owner for a squad, as needed • **This position requires candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week*** Qualifications • Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, and a minimum of 7 years` experience in business, engineering, technology and/or consulting • Master`s degree preferred • High level of proven business expertise needed to set clear priorities for product and understand business value impacts • Technical proficiency required to participate in sprint planning and have an informed, independent voice • Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business • Proven experience with Agile practices and expectations • Comfortable with making decisions with some level of uncertainty • Strong communication skills, both written and verbal About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Maintain and analyze underwriting pricing tools, update dashboards, collaborate with teams, and provide actionable insights to support business decisions. | Bachelor's degree with 3+ years experience, advanced Excel and statistical software skills, strong analytical and communication abilities, preferably in quantitative fields. | Description As a Sr. Analyst in Small Commercial Risk Analytics, you will you will play a critical role in the calculation and analysis of the Underwriter pricing tools, performing analyses designed to improve business processes and support decisions that contribute to profitable growth. This role will have exposure to teams across Small Commercial including Indications, Data Science, State, Underwriting and other Product teams to help optimize and monitor our underwriting tools and a variety of other critical strategic decisions. This is an exciting opportunity where your work will greatly influence strategy, decision-making and contribute to Liberty's goal of being a top 3 Global P&C insurer! • *This position may have in-office requirements dependent upon candidate location.** Responsibilities: • Responsible for updating all Risk Analytics owned inputs of the underwriting pricing tool(s). • Collaborate with UWE monitoring team to share findings & align interpretation. • Provide pricing tool analytics on a quarterly and ad hoc basis, supporting stakeholder communication and engagement. • Owner of certain PowerBI dashboards, executing monthly updates and supporting the development and implementation of enhancements. Support the training of end-users. • Based on analysis, develops reports, proposals for action or implementation plans as necessary and presents to manager with opportunity to present to other Small Commercial leaders. • Communicates and collaborates with other departments as necessary to deliver guidance and actionable analysis. • Resolves problems as needed to ensure guidance, reporting and analysis are delivered accurately and on time. • Special Projects as prioritized within SC Risk Analytics. • Meets with supervisor to discuss deliverable(s) status and present recommendations. Qualifications • Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. • Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. • Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. • Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem). • Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Design, develop, and maintain reporting solutions and dashboards, automate data refreshes, analyze data trends, and present insights to stakeholders while mentoring junior analysts. | Bachelor's degree in quantitative field, 3+ years relevant experience, proficiency in Power BI, Excel VBA, SAS, SQL, strong communication and analytical skills. | Description Join our Data Intelligence and Underwriter Tools team in Small Commercial Underwriting to design, build, and maintain reporting solutions that drive data informed decisions across the organization. In this role you will consult with business stakeholders to define reporting requirements, develop and deploy reporting tools (Power BI, Excel/VBA, dashboards, automated extracts), and establish monitoring and maintenance practices to ensure accuracy and reliability. You will synthesize analytic findings into clear insights and recommendations and present them to technical and non-technical audiences. • *This is a range posting (Gr. 13 - 15). The level of position offered will be based on skills and experience at manager discretion** Key Responsibilities: • Partner with stakeholders to gather reporting requirements and translate business needs into scalable reporting solutions. • Design, develop, and maintain interactive dashboards and reports using Power BI and Excel (including VBA), ensuring performance, usability, and secure access. • Implement automated refresh schedules, validation checks, and monitoring to ensure data integrity and timely delivery of reports. • Troubleshoot production issues, manage versioning, and document report logic and data lineage. • Analyze reported data, identify trends and anomalies, and prepare actionable insights and recommendations tailored to stakeholder audiences. • Present findings and proposed solutions to stakeholders and leadership; translate complex technical concepts into clear business implications. • Stay current on reporting best practices, visualization standards, and relevant technologies to continuously improve our reporting capabilities. • Maintain attention to detail and quality while balancing pragmatic delivery and the broader business impact. • Leads own work streams on medium to long-term or moderate to high complexity projects. May manage aspects of low to moderate complexity projects. • May create and/or be owner of training material content. • May create formal training sessions and modules. • Actively share job knowledge with less experienced analysts. • Lead job shadow discussions with less experienced analysts. • Provides technical training and user support to business groups. • May be assigned to mentor a new hire. • May supervise interns. Preferred Skills: • Hands on experience with Power BI and advanced Excel (including VBA/macros). • Strong SAS/SQL. • Experience implementing data refresh automation, monitoring, and validation processes. • Excellent written and verbal communication skills; proven ability to present technical findings to non-technical stakeholders. • Strong problem solving, organization, and documentation practices; detail oriented with an eye for data quality. • Collaborative, solutions-oriented, and growth mindset and the ability to work across cross functional teams. Qualifications • Bachelor's degree in business, economics, or other quantitative field. Minimum 3 years, typically 4 years or more of relevant work experience. • Proficient in Excel, PowerPoint, and data analysis software (e.g., SAS, SQL, PowerBI). • Must have good planning, organizational, analytical, decision making and communication skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

The Associate Reinsurance Accountant will handle various accounting tasks such as financial claims processing, cash calls, reserve bookings, and contract bookings for XOLs. Additionally, the role involves preparing payment packages and account huddles. | Candidates should have 0-2 years of professional experience and a bachelor's degree in Accounting with a minimum 3.0 GPA. Permanent work authorization in the United States is required, along with proficiency in MS Office Suite and Excel. | Description We are seeking a detail-oriented and motivated Reinsurance Associate Accountant to join our LMRe US Operations Team. The ideal candidate will be responsible for handling a variety of accounting tasks, including financial claims processing, cash calls and reserve bookings, payment packages, contract bookings for XOLs, and account huddle preparation. This role requires keen attention to detail, critical thinking, proficiency in Excel, and a strong ability to improve processes. Key Responsibilities: Account Management Financial Review and Compliance Cash Management Communication and Support Note: You will be required to go into the office twice a week if you reside within a 50-mile radius of our offices in Boston, MA and Stamford, CT. Please note that this policy is subject to change. Qualifications 0-2 years of professional experience. Bachelor’s degree in Accounting with a minimum 3.0 cumulative GPA. Additional requirements may apply. You must have permanent work authorization in the United States A fast-paced work environment Possess the ability to manage and prioritize multiple projects simultaneously. Experience with technical programs, including MS Office Suite and a strong working knowledge of Excel. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Monitor portfolio performance across Commercial Auto and produce clear, decision-oriented reporting for leadership. Analyze large volumes of performance data to identify trends and translate findings into concise recommendations for action. | Significant Commercial Underwriting experience is required, along with strong portfolio management skills. The candidate should demonstrate professional curiosity, strategic mindset, and a track record of effective data-driven decisions. | Description Underwriting experience is required for this position, and Commercial Auto Underwriting exposure is highly preferred! Use your advanced Underwriting experience to join an exciting new opportunity! We are hiring a seasoned Commercial Auto underwriting professional to lead portfolio performance for Global Risk Solutions (GRS) North America. This is a high-impact, technical role for someone who combines deep Commercial Auto underwriting judgment, and proven portfolio management skills. You will partner closely with Product, Actuarial & Analytics, Data Science, Underwriting Technology and field underwriting to monitor performance, diagnose root causes, and drive targeted actions that improve profitability and growth across the Auto portfolio. Why join us Own the portfolio story for Commercial Auto across GRS North America and influence strategy at the Product Board level. Use advanced underwriting system expertise to translate portfolio insights into underwriting rules, guardrails and scalable execution. Lead cross-functional pilots (telematics, fleet segmentation, territory models) with measurable impact on loss outcomes and retention. High visibility role with autonomy to shape portfolio priorities and drive real change. Core Responsibilities Monitor portfolio performance across Commercial Auto and produce clear, decision‑oriented reporting for leadership (loss ratio, frequency/severity, mix, retention, rate adequacy, telematics/mileage metrics). Analyze large volumes of performance data to identify trends, deviations from plan and causal drivers; translate findings into concise recommendations and roadmaps for action. Propose and prioritize portfolio shaping strategies (areas to grow, restrict or remediate) and socialize a cohesive portfolio narrative to underwriting segments and senior leadership. Work with actuarial/pricing and product teams to validate rate adequacy, support filings, and coordinate experiments to test pricing and segmentation hypotheses. Translate portfolio insights into underwriting authority, referral criteria, rules and playbooks; partner with field underwriting to operationalize changes. Serve as technical liaison to Product, Actuarial/Analytics, Data Science and Underwriting Technology to support research, testing, and maintenance of Auto underwriting and product capabilities (e.g., territory models, fleet tiering, mileage/UBI data, advanced location and driving attributes). Lead and coordinate cross‑functional initiatives to implement portfolio and product changes; build workplans, align stakeholders, manage timelines, and track outcomes to ensure measurable impact on profitability and growth. Provide guidance and training to underwriting teams on portfolio expectations, and application of portfolio guardrails. Maintain competitive market/industry intelligence to inform product positioning and underwriting responses. What success looks like: Timely, actionable reporting that surfaces root causes and leads to measurable underwriting changes. Scalable platform-driven underwriting controls and playbooks that improve consistency and profitability. Successful experiments/pilots that demonstrate uplift in loss cost, retention or margin. Strong influence across Product, Actuarial, Data Science and field underwriting; documented improvements in portfolio performance. This role reports to the Executive Underwriting Officer for Auto. If you reside within 50 miles of a hub office, you will be required to go to said office twice a week. We are open to fill this Director-level position based on candidate experience. Qualifications Significant Commercial Underwriting experience, including products, pricing, and rules. Strong portfolio management experience; analyzing portfolio metrics, setting priorities and driving cross-functional implementation. Professional curiosity, strategic mindset, with strong analytical/critical thinking skills. Track record for making effective data-driven decisions. Objective and results-oriented with a track record of delivering results. Strong planning, organizational, and communication skills with the ability to build clear narratives, project plans, and influence across functions and levels. Demonstrated ability to lead cross-functional projects and influence without direct authority; comfortable operating autonomously, proactively probing partner needs, diagnosing causal drivers of performance, and soliciting feedback on potential portfolio/product initiatives. Experience with telematics/usage-based insurance, fleet segmentation, territory models, and advanced location/driver data is a plus! About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Provide bilingual customer service support in insurance, handling inbound calls, assisting agents and customers with policy questions, and maintaining data accuracy. | Must have valid Property & Casualty or Personal Lines License, bilingual Spanish-English skills, associate degree or equivalent experience, and at least 6 months customer service experience. | Description Are you bilingual in Spanish and English with an insurance license looking to join a Fortune 100 Company?We are currently hiring exclusively for our Gold Customer Service licensed class starting January 26,2026 . Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role.If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you'll play a key role in supporting Safeco's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.Responsibilities:Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.Accurately maintains and tracks data across various computer systems.QualificationsProperty & Casualty License or a Personal Lines License.Associate degree in a business-related field or equivalent experience required.A minimum of 6 months' related work experience is required with customer service experience preferred.Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.Must have the ability to handle confidential and proprietary information.Proficiency with computers is mandatory.Knowledge and ability to use Microsoft Office tools is necessary.Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we're excited to have you join us in working together to achieve our shared goals. About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Manage carrier operations team and relationships, oversee compliance and operational guidelines, provide analytical support and reporting for customers and prospects, and lead staff development and performance. | MBA or equivalent, 10+ years experience including top-tier strategy consulting, advanced financial analysis, marketing, technology, strategic planning, management, and strong communication skills. | Description Job Summary Responsible for management and oversight of Helmsman’s carrier operations and data analytics, including management of the carrier operations team, relationship management for carrier partners, and providing analytical support for Helmsman's customers and prospects. Job Responsibilities • Develop, maintain and strengthen Helmsman’s relationships with its carrier partners. Continuously work to optimize these relationships in conjunction with Helmsman and Claims senior leadership teams. • Oversee all work performed by carrier operations team to ensure that all carrier requirements, regulatory requirements and operational guidelines are executed upon. • Work with Service and Sales teams to build and maintain reporting for account specific KPIs for customers, provide analytical support for prospects and RFPs, and provide support for adhoc requests. • Partner with Sales and Service on new reporting and/or enhancements to meet customer and market requests, and ensure that Helmsman provides industry leading analytics data to our customers. • Collaborate with Claim Analytics on overall Helmsman book results to support Helmsman’s strategic priorities, provide insights to the leadership team and support customer data and benchmarking requests. • Leads, directs and has full management accountability for staff with an emphasis on employee selection, development, succession planning and performance. Qualifications • Advanced level of knowledge of financial analysis, marketing, technology, strategic planning, management • Strong written and oral communication skills to aid in interactions with senior management, other departments, and industry • Capabilities required include resiliency, adaptability, self-confidence, organized, achievement-orientated, collaborative, and openness to new experiences • Knowledge, skills are other capabilities are typically acquired through an MBA or equivalent and at least 10 years experience, some which should be in a top-tier strategy consulting role About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Collaborate with cross-functional teams to define product requirements, drive product convergence analysis, support strategy development for legacy book consolidation, and manage project timelines and stakeholder consensus. | Bachelor's degree in quantitative field, 3-4 years relevant experience, strong property insurance product knowledge, proficiency in Excel, PowerPoint, and statistical software, and strong planning and communication skills. | Description Do you want to help PL Property and Specialty simplify our business by defining complex problems and recommending solutions? Are you interested in collaborating across P&S Product to shape future product offerings within USRM? Liberty Mutual's US Retail Markets PL Property and Specialty Product Delivery team is hiring for the P&S Product Frontier team. Frontier is an exciting transformation that will position Liberty Mutual for long-term success. This role will drive Property & Specialty business simplification by supporting product convergence and Legacy Book consolidation. You will identify differences between products and recommend options to simplify. You will partner with cross-functional P&S Product teams to drive alignment on your recommendations and lead requirements gathering workstreams to ensure they are incorporated into our go-forward Frontier Products. This role offers the opportunity to gain exposure to different products and programs within the P&S portfolio. You can expect to think strategically about what our course of action should be and tactically about how we’ll get your proposed solutions to market. It is an exciting opportunity to join a forward-looking team preparing USRM for future success! *This role may have in-office requirements based on candidate location.* High-level job responsibilities Key responsibilities of the role include: Collaborate with cross-functional teams including Product Development, Delivery, Experience, IT, and more to define and document converged product requirements Drive product convergence analysis by systematically identifying research opportunities, conducting product research, and recommending go-forward solutions Support development of a strategy to consolidate Legacy Books across the P&S portfolio Gain consensus for recommendations with key stakeholders in the P&S Product ecosystem (e.g. Delivery, Development, USDS) Contribute to and manage business simplification project timelines and roadmaps, closely following risks and dependencies Qualifications Strong Property Insurance Product knowledge Experienced with product management and project management Qualifications Bachelor's degree in mathematics, economics, statistics, or other quantitative field. Minimum 3 years relevant work experience, typically 4 years. Strong proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem). Must have strong planning, organizational, analytical, decision making and communication skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Provide timely and accurate customer service for personal lines insurance policies, retain policyholders, process transactions, and maintain knowledge of products and procedures. | Requires 2+ years customer service experience, an active P&C Producers insurance license, excellent communication skills, and ability to work fully remote with reliable internet. | Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 8:00 am and 10:00 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. This position is fully remote and available to candidates who live within a 50 radius of Chandler AZ, Plano TX, Lake Mary FL, Suwanee GA, and Indianapolis Indiana. License: Active P&C Producers insurance license REQUIRED. Responsibilities: Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impacts to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years’+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

The Remote Customer Service Representative provides timely and accurate information to policyholders and agents, solving problems related to policies and ensuring high customer satisfaction. Responsibilities include processing transactions, interpreting policy contracts, and retaining policyholders through effective communication. | An active P&C Producers insurance license is required, along with 2+ years of related customer service experience. An associate degree or 1+ year of insurance experience is preferred, along with excellent communication and organizational skills. | Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 8:00 am and 10:00 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. This position is fully remote and available to candidates who live within a 50 radius of Chandler AZ, Plano TX, Lake Mary FL, Suwanee GA, and Indianapolis Indiana. License: Active P&C Producers insurance license REQUIRED. Responsibilities: Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impacts to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years’+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Provide licensed insurance customer service support to agents and customers via inbound calls, handling policy questions, renewals, billing, and upselling insurance products. | Must have a valid Property & Casualty or Personal Lines License, associate degree or equivalent experience, 6 months customer service experience, proficiency with computers and Microsoft Office, and strong communication skills. | Description Are you a licensed insurance professional looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting January 26,2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. This is a remote position; however, candidates applying for this posting should reside within the Pacific or Mountain time zone. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Provide licensed insurance customer service support by handling inbound calls, assisting customers and agents with policy questions, renewals, billing, and upselling insurance products. | Must hold a valid Property & Casualty or Personal Lines License, have at least 6 months related customer service experience, proficiency with computers and Microsoft Office, and excellent communication skills. | Description Are you bilingual in Spanish and English with an insurance license looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting January 26,2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco