Liberty Mutual Insurance

Support the optimization of agent-facing quoting experiences through content design, collaboration with cross-functional teams, and user feedback integration. | Bachelor's degree or equivalent experience, 2+ years in content design or related field, experience in agile environments, strong communication skills, portfolio demonstrating relevant work. | Description UX Content Designer - UX Product Design Team - Small Commercial Quoting Experience This position will have hybrid in-office requirements if you are located within 50-miles of Portsmouth (NH), Boston (MA), Seattle (WA) or Plano (TX). Join the User Experience organization at Liberty Mutual! The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed consumer and agent expectations. About the team You’ll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers. About this role We’re looking for a UX Content Designer to join our UX Product Design team to support the optimization of our agent-facing Small Commercial legacy quoting experiences. You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and tech costs. You’ll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.? You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers. In this role you will work with business owners, engineers, and product owners to understand the business vision and objectives. You will collaborate daily with the broader team to deliver content solutions that meet user needs and business goals. In this role, you will: Work in an agile environment. You’ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers. Identify content opportunities. You’ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language. Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium. Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content. Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user. This role might be for you if: You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience. You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners. You have experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications. You have supported multiple agile software engineering teams in a scrum methodology environment. You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc. You’re analytical, and you love to synthesize complex information. You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results. 3-5 years of relevant experience. Qualifications As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience and 2+ years of experience in a related field Experience leading content initiatives from ideation through implementation Exposure to human-centered design practices and product development methodologies Strong attention to detail and ability to manage multiple projects simultaneously Exceptional written and oral communication skills Comfortable interacting with all levels of the company Ability to present projects and status reports Strong relationship building, networking, and collaboration skills About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Lead regulatory filings and compliance assessments for insurance products, advising stakeholders and ensuring adherence to regulatory requirements. | Minimum 5 years in compliance or related fields within regulated industries, with strong analytical, regulatory, and leadership skills. | Description The Lead Compliance Analyst is responsible for leading the end-to-end filing and approval process across various commercial lines product initiatives and providing timely and accurate advice to stakeholders on product and underwriting regulatory requirements. This role requires an in-depth understanding of state regulatory requirements and the ability to serve as a strategic thought partner to the business to assess and mitigate risk. Job Responsibilities • Lead regulatory assessment and delivery across multiple GRS NA commercial product initiatives to ensure state and countrywide compliance. Independently analyze the company’s regulatory compliance, filing, and forms postures and lead the development of control recommendations. Serve as a strategic advisor to stakeholders throughout the product development and filing lifecycle. • Own end-to-end preparation and submission of state filings and related documentation to regulatory authorities. Coordinate closely with Product Management and Legal in leading state regulatory engagement and negotiation to secure timely approval of filings. • Respond to compliance inquiries across an array of commercial lines product and underwriting issues, including rate and form requirements, endorsements, rule development, deregulation, cancellation/nonrenewals, and competitor filings. Perform in-depth research and analysis and translate compliance requirements into clear, pragmatic recommendations for stakeholders. Own communication of changes to impacted stakeholders through compliance spotlights and newsletter items. • Drive continuous process and control improvements across the filings process by identifying gaps and inefficiencies, building business cases for change, and implementing scalable solutions that reduce regulatory risk and operational cost. • Provide leadership and mentorship to junior analysts and peers. Set expectations, review work product, develop training materials, and foster a high-performing, compliant culture. Contribute to knowledge-sharing, policy development, and succession planning within the department. Qualifications · Bachelor’s degree required, preferably in a quantitative subject or in Legal/Political Science/Insurance or related field. Advanced degree (MS, MBA, JD) a plus. · Minimum 5 years of experience in compliance, product, underwriting, regulatory affairs, or a closely related function within insurance, financial services, or a highly regulated industry. · Demonstrated quantitative analysis skills and comfort with data-driven decision making. · Comprehensive understanding of insurance principles, filings/forms processes, and applicable regulatory frameworks; technical/regulatory expertise in state insurance requirements strongly preferred. · Proven ability to research complex regulatory issues, translate requirements into practical business solutions, and effectively communicate with stakeholders · Strong leadership and project management skills; ability to work independently, mentor junior staff, and drive multi-stakeholder initiatives to completion. · Professional certifications beneficial (CPCU, CRCM, ARM, CAMS or equivalent) and experience interacting with regulatory authorities a plus. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Investigate, evaluate, and settle workers' compensation claims, including conducting interviews, assessing damages, and coordinating litigation. | Minimum 2 years of workers' compensation claims handling experience, knowledge of claims investigation techniques, legal and medical terminology, and claims adjustment skills. | Description Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers an exciting opening for a Workers Compensation Claims Specialist within the West Region! As a Workers Compensation Claims Specialist, you will work within a Claims Team, using the latest technology to review, analyze, and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. You may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads. Depending on your overall skills and experience, you may be considered as a Claims Specialist II, Senior Claims Specialist I, or Senior Claims Specialist II. The salary range posted reflects the varying pay scale across various locations. Candidates must reside within 50 miles of Lake Oswego, OR; and Chandler, AZ; and will be required to work onsite twice a month. Candidates residing in CA will be considered in all locations and may be eligible for 100% remote work. Please note that this policy is subject to change. Responsibilities: Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages. Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. To be considered for the role, candidates should possess the following: Minimum of 2 years of experience in Workers' Compensation claims handling lost time and litigated claims. Direct claims handling experience from investigation through resolution is required. Qualifications BS/BA degree or equivalent work experience. Minimum of 2 years experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Lead and manage experiments from conception to iteration, partnering with stakeholders and squads, and monitor performance to inform decisions. | Minimum 6 years of relevant experience, proven product leadership, hands-on experience with experiments, and strong cross-functional relationship skills. | Description Why this role matters To win in a world of accelerated change, we create protected space to incubate new ideas, rapidly test concepts in market, and accelerate delivery of insights and capabilities to the core business. Since 2016, Solaria Labs has been reinventing Liberty Mutual’s offerings for the future. Join a small, fast-moving, cross-functional team that operates like a startup inside a Fortune 100 company and help shape customer-facing ventures such as the Digital Retention Lab and Liberty+. The role (in one line) Lead the framing, imagination, build, launch and iteration of high-impact experiments, both bold new concepts (incubation) and fast-tracked opportunities (acceleration). Why you’ll want to join Small, high-impact team inside a large, stable company, autonomy to experiment with direct access to business stakeholders. Opportunity to own end-to-end product discovery through launch and scale. Collaborative, mission-driven work focused on improving customer outcomes. Location Boston, Portsmouth and Plano are preferred locations, but we’re open to remote workers too. What you’ll do Lead the framing, imagination, build, launch and iteration of two types of experiments: Incubation efforts in which we’re testing for value on net new concepts or bold bets Acceleration efforts in which we’re fast-tracking known areas of value with extreme ambiguity in order to give the core business a running start Partner very closely with the USRM core business, including Strategy & Technology, Distribution & Marketing, Property & Specialty and Auto. Lead a cross-functional team focused on experiments by setting exemplary requirements and then project managing execution. This will require the role to have working knowledge of functional concepts, process and norms: Partner on research and design efforts to create and iterate on digital experiences. This will include ideation sessions, design sprints, requirements setting, UI tradeoff decisions, etc. Act has a product owner for 1-2 squads. This includes ceremony mgmt., story development, technical decisions, etc. Partner with marketing strategy and delivery to plan and execute on email and other marketing campaigns Define success metrics and reporting strategies and then monitor experiment performance and make data-informed decisions. Manage tradeoffs across experiments and product roadmaps. Monitor performance and make small and large-scale decisions to improve results or sunset experiments. Source, manage and execute on longer term roadmap. Example project: Extreme weather events have a profound effect on our customers, for whom we’ve promised to be there when they need us most, as well as our business, which makes increasing weather resilience a critical priority for Liberty Mutual. Our team partnered with the Office of Sustainability to explore new ways to help our customers proactively build weather resilience. Together we co-created WeatherReady, a new feature that informs and empowers customers to build weather resiliency by providing science-backed advice (sourced from the Insurance Institute for Business and Home Safety), recommended solutions/service providers, and tools to track progress. Qualifications Who succeeds in this role (Qualifications) Self-starter, comfortable with ambiguity and rapid change. Proven product leadership in consumer-facing digital products and experimentation-driven development. Hands-on experience as a product owner working with agile squads (ceremony management, story writing, prioritization, technical tradeoffs). Strong track record running experiments (hypothesis design, measurement, iteration). Excellent cross-functional relationship skills, able to partner with stakeholders across product, design, engineering, marketing and business teams. Strong written and verbal communication and presentation skills. Highly organized with strong project management capabilities; able to manage multiple parallel experiments and competing priorities. Exceptional planning, analytical, decision making, communication, and project management skills Minimum 6 years relevant work experience, typically 8 years Preferred Qualifications Nice to have: Experience in personal lines insurance or familiarity with USRM (underwriting, retention, distribution channels) helpful but not required. Nice to have: Background in service design, UX research or data-driven product analytics. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Assist customers with inquiries related to insurance policies, coverage, billing, and claims in a fast-paced call center environment. | Must have a Property & Casualty or Personal Lines License, relevant customer service experience, proficiency with computers, and excellent communication skills. | Description Are you a licensed insurance professional looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. This Posting is for candidates who reside in Mountain and Pacific Time Zones. If you reside in the Eastern time zone, please apply to 2025-73742. For Central time zones please apply to 2025-73751. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: • Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. • Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. • Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. • Accurately maintains and tracks data across various computer systems. Qualifications • Property & Casualty License or a Personal Lines License. • Associate degree in a business-related field or equivalent experience required. • A minimum of 6 months' related work experience is required with customer service experience preferred. • Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. • Must have the ability to handle confidential and proprietary information. • Proficiency with computers is mandatory. • Knowledge and ability to use Microsoft Office tools is necessary. • Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Assist customers with insurance inquiries, provide guidance on policies, and handle data accurately in a call center environment. | Must have a valid Property & Casualty or Personal Lines License, with customer service experience, and proficiency in computer systems. | Description Are you a licensed insurance professional looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. This Posting is for candidates who reside in Mountain and Pacific Time Zones. If you reside in the Eastern time zone, please apply to 2025-73742. For Central time zones please apply to 2025-73751. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Assist customers with insurance inquiries, provide guidance on policies, and maintain data accuracy in a call center environment. | Requires a Property & Casualty License, customer service experience, and proficiency with computer systems. | Description Are you a licensed insurance professional looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. This Posting is for candidates who reside in Central Time Zones. If you reside in the Eastern time zone, please apply to 2025-73742. For Mountain/Pacific time zones please apply to 2025-73752. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Providing expert customer support in insurance, guiding clients through policy questions, and upselling insurance products. | Requires a Property & Casualty License or Personal Lines License, customer service experience, and proficiency with computers. | Description Are you bilingual in Spanish and English with an insurance license looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Providing expert customer support in insurance, guiding clients on policies, and maintaining data accuracy. | Must hold a Property & Casualty or Personal Lines License, have customer service experience, and be proficient with computers. | Description Are you a licensed insurance professional looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. This Posting is for candidates who reside in Eastern Time Zones. If you reside in the Central time zone, please apply to 2025-73751. For Mountain/Pacific time zones please apply to 2025-73752. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Qualifications Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Assist customers via inbound calls, build rapport, and provide guidance to ensure satisfaction and retention. | Requires property & casualty license or personal lines license, 6+ months customer service experience, and proficiency with computers and MS Office. | Job Description: • Assists customers in their time of need by building rapport and efficiently handling inbound calls • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention • Provides guidance and recommendations to help customers protect what matters most • Upholds customer care standards Requirements: • Property & Casualty License or a Personal Lines License • Associate degree in a business-related field or equivalent experience required • A minimum of 6 months' related work experience required, with customer service experience preferred • Excellent oral, written, and interpersonal communication skills • Ability to handle confidential and proprietary information • Proficiency with computers and Microsoft Office tools is necessary Benefits: • Flexible Time Off Annual Accrual - 15 days • Paid, mandatory training lasting approximately 12 weeks • 24/7 support team • Growth, development, and well-being prioritization

Provide exceptional customer service, interpret policies, and retain policyholders, utilizing technical systems and de-escalation tactics. | Requires active P&C insurance license, 2+ years customer service experience, and strong communication skills. | Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 8:00 am and 10:00 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. This position is fully remote. It is preferred that applicants reside within a 50-mile radius of Chandler AZ, Plano TX, Lake Mary FL, Suwanee GA, and Indianapolis Indiana, but not required. License: Active P&C Producers insurance license REQUIRED. Responsibilities: Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Listen to customers' requests and inquiries. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impacts to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. Performs additional duties as assigned. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years’+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Supporting insurance customers through inbound calls, providing guidance, and ensuring customer satisfaction. | Requires a Property & Casualty License, customer service experience, proficiency with computers, and strong communication skills. | Description Are you a licensed insurance professional looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. This Posting is for candidates who reside in Mountain and Pacific Time Zones. If you reside in the Eastern time zone, please apply to 2025-73742. For Central time zones please apply to 2025-73751. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. Responsibilities: • Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. • Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. • Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. • Accurately maintains and tracks data across various computer systems. Qualifications • Property & Casualty License or a Personal Lines License. • Associate degree in a business-related field or equivalent experience required. • A minimum of 6 months' related work experience is required with customer service experience preferred. • Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. • Must have the ability to handle confidential and proprietary information. • Proficiency with computers is mandatory. • Knowledge and ability to use Microsoft Office tools is necessary. • Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Analyze performance data, identify trends, communicate insights, and lead initiatives to improve underwriting profitability. | Deep knowledge of commercial auto insurance, underwriting experience, project leadership in cross-functional environments, strong communication skills, and technical acumen. | Description Underwriting experience is required for this position, and Commercial Auto Underwriting exposure is highly preferred! Use your advanced Underwriting experience to join an exciting new opportunity! The GRS North America Auto Underwriting Performance team is hiring an Assistant Director or Director to support our Commercial Auto portfolio across North America. This role partners closely with cross-functional teams—including Liability Performance, Auto Product, Actuarial & Analytics, Data Science, the Office of Underwriting, and segment/field underwriting teams—to monitor and drive profitable growth of the Commercial Auto portfolio. Responsibilities include analyzing performance data to identify portfolio trends and insights, communicating those insights to diverse stakeholders, and using them to generate and execute impactful portfolio and underwriting improvement opportunities. This role requires deep knowledge of commercial auto insurance and underwriting to operationalize opportunities within the business. The ideal candidate brings cross-functional project leadership, strong communication skills, and technical acumen in portfolio analysis. This role reports to the Executive Underwriting Officer, Auto. If you reside within 50 miles of a hub office, you will be required to be onsite two days per week. We are open to filling this role at the Assistant Director or Director level based on experience. Responsibilities: Analyze a wide range of performance reports and metrics and identify portfolio trends and insights on a regular cadence. Synthesize and communicate relevant trends and insights to diverse stakeholders through recurring updates. Use insights to identify, research, develop, and socialize business cases for actionable portfolio and underwriting improvement opportunities. Lead execution of prioritized initiatives, including cross-functional coordination and project management (building work plans, aligning stakeholders, managing timelines, and tracking outcomes), along with role-specific work. Support competitive intelligence, pricing and product strategy research, and market monitoring to inform underwriting strategy in support of annual planning, State of the Line, and other strategic forums. Support Office of Underwriting–prioritized processes and tools, such as the go-forward data architecture. Partner with segment/field teams to complete prioritized projects such as auto audits, technical underwriting assessments, and targeted deep dives. Draft and maintain Commercial Auto technical underwriting reference materials as needed. Serve as a technical Commercial Auto Underwriting SME to Product, Actuarial & Analytics, Data Science, Technology and segment/field Underwriting Teams. Qualifications Deep knowledge of commercial auto insurance across underwriting, product, pricing, and applicable rules/regulations. Auto underwriting experience. Project leadership experience, ideally in a matrixed, cross-functional environment. Professional curiosity, strategic mindset, and strong critical thinking skills. Objective, results-oriented, with a track record of delivering measurable outcomes. Analytical experience and/or training is highly desirable. Telematics experience is highly desirable. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Analyze performance data, communicate insights, lead cross-functional projects, and serve as a technical SME in commercial auto underwriting. | Deep knowledge of commercial auto insurance, underwriting experience, project leadership skills, and analytical training. | Description Underwriting experience is required for this position, and Commercial Auto Underwriting exposure is highly preferred! Use your advanced Underwriting experience to join an exciting new opportunity! The GRS North America Auto Underwriting Performance team is hiring an Assistant Director or Director to support our Commercial Auto portfolio across North America. This role partners closely with cross-functional teams—including Liability Performance, Auto Product, Actuarial & Analytics, Data Science, the Office of Underwriting, and segment/field underwriting teams—to monitor and drive profitable growth of the Commercial Auto portfolio. Responsibilities include analyzing performance data to identify portfolio trends and insights, communicating those insights to diverse stakeholders, and using them to generate and execute impactful portfolio and underwriting improvement opportunities. This role requires deep knowledge of commercial auto insurance and underwriting to operationalize opportunities within the business. The ideal candidate brings cross-functional project leadership, strong communication skills, and technical acumen in portfolio analysis. This role reports to the Executive Underwriting Officer, Auto. If you reside within 50 miles of a hub office, you will be required to be onsite two days per week. We are open to filling this role at the Assistant Director or Director level based on experience. Responsibilities: • Analyze a wide range of performance reports and metrics and identify portfolio trends and insights on a regular cadence. • Synthesize and communicate relevant trends and insights to diverse stakeholders through recurring updates. • Use insights to identify, research, develop, and socialize business cases for actionable portfolio and underwriting improvement opportunities. • Lead execution of prioritized initiatives, including cross-functional coordination and project management (building work plans, aligning stakeholders, managing timelines, and tracking outcomes), along with role-specific work. • Support competitive intelligence, pricing and product strategy research, and market monitoring to inform underwriting strategy in support of annual planning, State of the Line, and other strategic forums. • Support Office of Underwriting–prioritized processes and tools, such as the go-forward data architecture. • Partner with segment/field teams to complete prioritized projects such as auto audits, technical underwriting assessments, and targeted deep dives. • Draft and maintain Commercial Auto technical underwriting reference materials as needed. • Serve as a technical Commercial Auto Underwriting SME to Product, Actuarial & Analytics, Data Science, Technology and segment/field Underwriting Teams. Qualifications • Deep knowledge of commercial auto insurance across underwriting, product, pricing, and applicable rules/regulations. • Auto underwriting experience. • Project leadership experience, ideally in a matrixed, cross-functional environment. • Professional curiosity, strategic mindset, and strong critical thinking skills. • Objective, results-oriented, with a track record of delivering measurable outcomes. • Analytical experience and/or training is highly desirable. • Telematics experience is highly desirable. • About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.   We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.    Fair Chance Notices  • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Configure, develop, and support SAP FPSL modules within the finance environment, supporting month-end close processes and system enhancements. | Minimum 5+ years of SAP finance experience, with hands-on FPSL expertise, strong technical skills including SQL and APIs, and understanding of financial transactional flows. | Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. This role has a hybrid work schedule (2 days onsite) for candidates based within the 50 miles radius of Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH office locations. Job Introduction: The Global Finance Technology organization is looking to hire an experienced Senior FPSL Configuration Engineer to their Data Subledger team within the OneGL program. Under limited supervision, this individual would be responsible for developing, configuring, integrating, and optimizing new and existing use cases within SAP FPSL (Financial Products Subledger). This candidate will support production users and configure, test, and train to support maintenance and enhancement of the OneGL finance environment supporting the financial month-end close process. Responsibilities include modifying, testing, data analysis, debugging, maintaining, integrating, and enhancing existing modules. About the job: Configures modules according to defined design specs & demonstrates a highly proficient understanding of transactions and major configuration options for business processes. Identifies and coordinates the interdependencies within modules to ensure development activities are positively impacted. Leads initiatives to improve performance, scalability, and maintainability of FPSL and related systems, ensuring high availability and resilience. Supports testing cycles, develops complex test scripts, and assists coordinating test transactional data creation. Identifies and researches complex testing and configuration defects in FPSL. Identifies designs for functional and technical requirements (e.g., gap analysis, infrastructure, interfaces, reports, enhancements, and/or conversions). Documents architecture development and standards. Identifies design elements of new business processes and package application design. Uses testing tools successfully and documents test results for components within modules or business processes within a mixed team. Identifies process improvements that address complex functional and package technology gaps within business processes. Analyzes and prepares complex technology enabled recommendations to address gaps within business processes. Supports pieces of the implementation process such as post implementation support, cutover plans, and transition planning. Other duties and projects as assigned. Qualifications Bachelor or Master`s degree in technical or business discipline or equivalent experience. Minimum 5+ years of Techno- Functional SAP Finance experience. Minimum 1-3+ years of hands-on FPSL experience (design, implementation, and integration). Strong technical skills including data processing frameworks, ETL tools, SQL, Python, APIs, and large-scale system integration. Strong understanding of SAP architecture and components: SAP S4/HANA, FIORI, PaPM, Reporting (e.g., SAC Analytics for Office), and SAP Finance touchpoints to other SAP modules (and SAP finance integration with the general ledger). Candidates are required to demonstrate proficiency in SDL (Source Data Layer), RDL (Result Data Layer), and DLL (Data Load Layer). Must have experience with CVPM (Calculation and Valuation Process Manager). Hands on experience in the setup and configuration of master data (contracts), flow data characteristics, business transactions (events), account determination, and derivation rules. Strong understanding of financial transactional flow, SAP general ledger concepts such as company codes, chart of accounts, accounting entries, coding blocks, profit centers, cost centers, ledgers, currencies, etc. Experience working with multiple GAAP-based accounting systems and reconciling from subledger to GL (General Ledger). Hands on experience in subledger accounting configuration and performing manual journal postings. Prior experience in BCF (Balance Carry Forward) and exposure to FX Reval process. Strong understanding of finance business processes and ability to map business requirements to standard SAP processes with minimal or no customization. Strong communication with the ability to collaborate effectively with both technical and non-technical stakeholders with a proven track record of collaboration across multiple organizations, business partners, and stakeholders. Strong analytical and problem-solving skills with an ability to work with ambiguous and incomplete information. Good understanding of agile software development concepts and processes including backlog tracking, prioritization, strong collaboration within a scrum team, and adaptability through incremental delivery. Must be proactive, demonstrate initiative and be a logical thinker, have extensive consultative skills, including the ability to understand and apply customer requirements, including drawing out unforeseen implications and making recommendations for design, the ability to define design reasoning, understanding potential impacts of design requirements. Strong negotiation, facilitation, and consensus building skills. Experience providing production support including troubleshooting issues, requirements gathering and solution design for enhancement requests, as well as implementing the solution via configuration, etc. Experience within the Insurance or Finance industry is preferred. IFRS17 experience is preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Audit and analyze medical bills for relatedness and appropriateness, resolve discrepancies, and communicate with providers and claimants. | Knowledge of medical terminology, coding systems, regulatory requirements, and data entry skills, with 1-2 years of relevant experience. | Description Review, analyze and process basic to complex medical bills for relatedness and appropriateness. (Complexity is based on dollar amount of bill and treatment received/coding used) Applies technical knowledge and judgment to make accurate, timely, and compliant payment decisions while meeting production requirements. Uses advanced data entry skills and multiple applications simultaneously., Responsibilities Audit medical bills for relatedness and appropriateness for WC or Auto claims, using critical thinking skills to make accurate, timely, and compliant payment decisions while meeting production requirements Identifies and resolves discrepancies in transactions/documents reviewed. Refers difficult or questionable transactions to Supervisor for assistance in resolution. Maintains appropriate transaction records and generates activity reports. Provides guidance and assistance to internal customers, providers, claimants, and/or policyholders on inquiries and problems and explains processing procedures, etc. Maintains relationships with internal and/or external customers and providers to ensure timely processing of transactions. Responds to customer/provider inquiries and creates and issues provider correspondence. Communicates with claims professionals, attorneys, and others to gather necessary information in order to complete transactions. Qualifications Knowledge of medical terminology, medical coding Intermediate to advanced knowledge of Current Procedural Terminology (CPT), International Classification of Disease (ICD), and Health Care Common Procedure Coding System (HCPCS) coding, various jurisdictional fees schedule methodologies and expertise; and support dispute management In-depth knowledge of state regulatory requirements Good oral and written communication skills to effectively maintain customer service relations Strong data entry skills needed for fast paced environment Ability to independently and effectively manage issues such as complex processing/transaction issues, medical provider complaints, etc Knowledge, skills and other capabilities normally acquired through a high school diploma (or equivalent), plus 1-2 years work-related experience About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Develops and manages complex internal finance communication strategies, partnering with management to align messaging with corporate goals, and oversees execution and effectiveness. | Requires 7-8 years of experience in internal or financial communications, strong project management skills, and ability to translate complex financial data into accessible content. | Description This position offers a hybrid work structure out of either our Boston MA or Portsmouth NH offices, 2 days in office, 3 days from home. The Senior Consultant partners with senior management to develop communications strategies and plans that support the strategic objectives of the business and Global Finance function, including executive communications. The person in this role will manage initiatives that are large and/or complex in scope, ensuring that financial communications align with our brand, enterprise goals and culture to provide the best possible employee experience and positively influence business outcomes. The Senior Consultant will provide strategic consultation and guidance to the Global Finance function, providing communications expertise and managing complex situations with autonomy. They will also partner with members of Global Brand & Communications to deliver high-quality and connected campaigns enabling and empowering employees across Liberty Mutual. Responsibilities • While thinking broadly, partners closely with various levels of management to identify business/communication objectives and translate into audience-centric strategic communications plans. • Ensures effective delivery of key messages to global employee audiences, including targeted finance audiences, and alignment with brand, enterprise goals and culture. • Proactively identifies and develops opportunities to syndicate content across all audiences and channels, both internally and externally. • Has oversight for large and/or complex communications plans, campaigns or projects, such as a workforce transition impacting multiple teams and highly visible writing assignments and events. • Performs project management duties, identifying resources to complete high-quality work, and interfacing with own team as well as working with other partners to ensure flawless execution. • Ensures projects are completed within desired budget and schedule and are of the highest quality. • Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback. • Recommends internal communications solutions to open-ended business challenges. Influences outcomes with autonomy. • Builds and maintains relationships with business stakeholders. • Coaches and provides feedback to junior team members. • Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications. Qualifications • Bachelor's degree (preferably in in Communications, English or Journalism) or equivalent experience. Advanced degree preferred. • Minimum of 7-8 years of relevant and progressively more responsible communications experience, to include internal communications work. • Displays business acumen, strong consultative skills and integrated thinking. • Excellent written and verbal communication skills. • Strong analytical, organizational and advanced project planning skills with a proven track record of execution. • Strong knowledge of various communications vehicles to include both current and emerging technologies. • Experience with finance communications, including working with finance-focused partners or clients and demonstrated ability to translate complex financial content and financial results into accessible, user-friendly, actionable communications. • Practical knowledge of change management principles, with proven experience leveraging communications tactics to shift mindsets and behaviors. • Writing sample that showcases your professional writing skills, including for financial communications, will be required at some point in the process. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.   We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.    Fair Chance Notices  • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Insurance Assistants handle inbound calls and respond to inquiries related to account information, payments, and policy details. They must follow detailed procedures and maintain service levels while interacting with other departments. | Candidates should have a high school diploma and 1-2 years of relevant customer service or administrative experience. Proficiency with computers and excellent communication skills are required. | Description Join our team and help customers and agents resolve inquiries in a fast-paced, customer-focused environment. Bring your problem-solving mindset and eagerness to learn, we offer training, support, and great opportunities to grow. CSO (Customer Service Operations) is an inbound call center that provides customer service for the involuntary Worker’s Compensation department. We provide support to our agents and customers regarding Underwriting, Audit, and financial inquiries. Our Insurance Assistants work in an inbound call center and perform various duties. These duties include – taking phone calls, responding to internal and external requests regarding account information, taking payments, providing policy information, etc. As an Insurance Assistant, you must be able to follow detailed procedures, use your problem-solving skills, and apply strong organizational/administrative skills and insurance knowledge to accomplish both routine and non-routine tasks and duties. The role is metrics-based and does include but is not limited to phone handle time, after-call work, schedule adherence, number of items worked for offline, and service tracking. Our hours of operation are Monday through Friday, 8:00 am-8:00 pm EST. Our employees need to be flexible to work within the hours of operation, plus some holidays. Most of our employees will work no later than 7:00 pm local time. Our call center class begins on February 9th. Attendance is critical to your success and is 100% mandatory for the duration of training. Your participation, performance, schedule adherence, and attendance will be continually assessed throughout training and the duration of your career. The following states are EXCLUDED from eligibility: AK, CA, HI, IL, NY, NV, or WA Job Responsibilities: Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems. Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, taking payments, correspondence, and process other insurance transactions to provide customer service and support. Performs other duties as needed. Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. Adheres to a daily schedule to help maintain phone and offline service levels. Interacts with other departments including underwriting and billing to help resolve customer requests. Qualifications Qualifications High School Diploma or equivalent Minimum of 1-2 years of relevant customer service or administrative experience is preferred. Proficiency with computers is mandatory. Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast-paced structured teamwork environment is required. Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems. Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures. Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet through a cable, fiber, or DSL service. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

As a software engineer, you will collaborate with business colleagues and customers to address technical challenges while ensuring quality through test- and behavior-driven development. You will also seek innovative solutions to complex problems and continuously look for ways to improve performance and efficiency. | Candidates should have three years of software engineering experience and familiarity with agile environments. A Bachelor’s degree in a technical or business discipline or equivalent experience is required, along with strong communication skills and the ability to code in multiple languages. | Description At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and Columbus, OH. Do you have the skills—and drive—to join a tech team that’s working to digitally transform a trillion-dollar industry? From test-driving the latest technologies to creating intuitive consumer apps, Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As a software engineer at Liberty Mutual, you’ll apply your talents in an agile environment that has the creative energy of a start-up—and the full backing and comprehensive benefits of a Fortune 100 company. Responsibilities: Collaborative partner: Working side-by-side with business colleagues and interacting with customers, you’ll address their technical challenges and ensure quality through collaborative, test- and behavior-driven development Problem solver: Complex problems often require innovative, creative approaches—and you’ll work to come up with outside-the-box solutions to solve them. Customer-centric developer: You understand who we’re here to serve and the products you develop will keep the end-user front and center. Forward thinker: Simply fixing the problem isn’t enough; using your proactive mindset and initiative, you’ll continually look for ways to improve performance, quality and efficiency. Qualifications Three years of software engineering experience. Experience working in an agile environment utilizing Scrum, Kanban or XP. Demonstrated success in platform modernization initiatives, utilizing technologies such as REST; micro services; cloud platforms such as AWS, Azure or Google Cloud; and .Net/C#. An ability to code in multiple languages, including an object-oriented language, preferably Net/C# . Strong oral and written communication skills—and a knack for explaining your decision-making process to non-engineers. A collaborative, adaptable working style, demonstrated initiative and the ability to prioritize your time and efforts. A thorough grasp of technology concepts, business operations, design and development tools, system architecture and technical standards. Familiarity with CI/CD and DevOps tools. A Bachelor’s degree in a technical or business discipline, or equivalent experience. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

Develop predictive models and analytics solutions to support claims organization decisions using large structured and unstructured data sets. | Requires solid knowledge of predictive analytics, statistical modeling, and data science tools, typically supported by a PhD or Master’s in a scientific field and relevant experience. | Description The US Retail Markets Data Science team brings together a diverse range of talent to predict future risk and what our customers will need to recover. Our data engineers write code that turns trillions of bits of information into structured data—data that our hundred-plus Data Scientists analyze with cutting-edge modeling techniques to unlock insights. From there, our tools and deployment teams ensure this data can be practically applied to business problems across US Retail Markets. Join us and be a part of this dynamic group driving industry-leading data segmentation, fueling the team’s success now and into the future. The USRM Claims Data Science team is hiring an Analyst II, Data Science, as part of a broader expansion of our team. This role will focus on supporting the Auto Physical Damage claims organization. Claims data science is bursting with opportunity. Recent advances in Large Language Models, Computer Vision, and other technologies bring many previously impracticable business challenges into the realm of possibility for data scientists. Claims data science can be a key competitive advantage for Liberty Mutual in the years to come; help us build that competitive advantage! As an Analyst II, Data Science, you will collaborate with business partners to develop predictive models that enable dynamic software systems and data-driven strategic decision-making. This role utilizes data science techniques to manipulate large structured and unstructured data sets, identify patterns in raw data, and develop models to predict the likelihood of a future outcome and/or to optimize business solutions. This level reflects solid knowledge of predictive analytics techniques, while continuing to learn how to apply techniques to business issues. **This role may have in-office requirements based on candidate location** **Level of position offered will be based on skills and experience at manager discretion** Responsibilities: Collaborates with claims process, experience, technology, and analytics teams to help create the most accurate, caring, and efficient claims organization in the insurance industry. Applies knowledge of sophisticated analytics techniques to manipulate large structured and unstructured data sets in order to generate insights to inform business decisions. Follows ML Ops best practices to create organized code repos, production-quality code, and reproducible results. Identifies and tests hypotheses, ensuring statistical significance, as part of building and developing predictive models for business application. Translates quantitative analyses and findings into accessible visuals for non-technical audiences, providing a clear view into interpreting the data. Enables the business to make clear trade-offs between and among choices, with a reasonable view into likely outcomes. Customizes analytic solutions to specific client needs. Regularly engages with the data science community and participates in cross-functional working groups. Qualifications Solid knowledge of predictive analytics techniques and statistical diagnostics of models. Foundational/intermediate knowledge of predictive toolset; expert resource for tool development. Demonstrated ability to exchange ideas and convey complex information clearly and concisely. Has a value-driven perspective with regard to understanding of work context and impact. Competencies typically acquired through a Ph.D. degree (in Statistics, Mathematics, Economics, Actuarial Science or other scientific field of study) and no professional experience, a Master`s degree (scientific field of study) and 2 to 3 years of relevant experience or may be acquired through a Bachelor`s degree (scientific field of study) and 4+ years of relevant experience. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco