LGC

Provide technical support for software applications, document issues and resolutions, and collaborate with cross-functional teams. | Requires a bachelor's in life sciences, 2+ years of customer support experience, proficiency in software troubleshooting, and fluency in English and French. | Job Description: • Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools. • Support methods include telephone, e-mail, and online customer meetings. • Document customer issues, actions, and resolutions within Salesforce Case files. • Document and advance cases to Level 2 as needed. • Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses. • Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information. • Share customer feedback with Product Management, Commercial, and Quality teams. • Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents. • Manage and track customer inquiries to ensure timely resolution. • Provide regular reports on case status and trends to management. Requirements: • Bachelor’s degree in a field related to life sciences. • Minimum of 2 years customer support experience. • Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication. • Fluency in both written and verbal English and French is required. • Working knowledge of Microsoft Office products (Word, Excel, PowerPoint). Benefits: • Competitive compensation with strong bonus program • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA Pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long- term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance for our furry friends • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Town Hall monthly meeting onsite/virtual • Cheer program where employees are recognized for outstanding work • Company wide social events • Frequent catered lunches and much more!

Identify, qualify, and engage customers to sell Biosearch & Clinical Diagnostics products, collaborate with commercial team, and manage a sales territory with some international travel. | Bachelor’s degree or equivalent in Life Sciences, 1+ year sales or related experience, strong organizational, communication, analytical, and presentation skills, and ability to travel. | Description: • Identifying, qualifying and engaging with new and existing customers • Positioning LGC Biosearch & Clinical Diagnostics products in order to provide solutions • Working closely with the commercial team to achieve shared revenue and growth goals • Taking charge of successfully positioning and selling the Biosearch & Clinical Diagnostics portfolio • Attending meetings on a regular basis with a dedicated sales territory • Element of international travel will also be part of the role (<10%) Requirements: • A bachelor’s degree or equivalent experience in Life Sciences • Minimum of 1 year of experience in sales, account management, or customer service. • Confirmed, effective time management and organizational skills • Ability to work autonomously and to travel as needed (<10%) • Outstanding interpersonal and networking skills to drive successful relationship building • Strong critical thinking and analytical skills • Excellent written and verbal communication and listening skills • Strong skills and expertise in using Microsoft Office and associated applications • Data Analytics expertise using Microsoft Excel • Excellent business and sales presentation skills using PowerPoint Benefits: • Health insurance • Professional development