Lenmar Consulting Inc.

Co-lead design, development, and optimization of Amazon Connect contact center integrated with Salesforce Service Cloud Voice, managing voice architecture, IVR/contact flows, CTI, and analytics. | 5-10+ years telephony/contact center engineering, 3+ years Amazon Connect, 2+ years Salesforce Service Cloud Voice, AWS services experience, telephony fundamentals, security and compliance knowledge, and Agile experience. | Finance Job Description We’re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You’ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/integration team. This role blends hands-on engineering with solution architecture, security, reliability, and cross-functional leadership. What We're Looking For • 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice. • Expertise in: • Amazon Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording. • Salesforce Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns. • AWS services: Lambda (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager. • Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation. • Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures. • Strong grasp of security, compliance, and data governance. • Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions. • Agile/scrum experience. Nice to have • Agentforce Experience • Infrastructure as Code and CI/CD for contact center infrastructure. • IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing. • Financial services industry experience (contact center operations). • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications. • Exposure to other CCaaS/voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools. • Real-time analytics/BI (Athena, QuickSight, Snowflake, Databricks) using CTRs/transcripts/contact data. • SSO/identity (Okta/Azure AD) and enterprise change/release management. Additional Information All your information will be kept confidential according to EEO guidelines.

Refactor and optimize SQL Server stored procedures, build repository layers, prepare data access for cloud migration, and collaborate with backend developers to ensure efficient data access. | 5+ years SQL Server experience with query tuning, execution plan analysis, ORM knowledge, and familiarity with PostgreSQL or Aurora PostgreSQL. | Food Processing Job Description Strong experience how to write, test and structure SQL process query TSQL development Visual studio database tools (how to write perspective) AI tool - Amazon Q preferred. Strong at using AI for optimizing SQL (amazon Q) Examine execution plans, indexing its choosing, and optimizing the performance of those things Understanding how to understand execution plan Look at series of tables, understand the joins, what indexes are appropriate or inappropriate Modernize a legacy SQL Server data layer by translating complex joins and procedures into optimized, scalable patterns for containerized services. You'll play a critical role in ensuring high-performance data access and preparing the system for eventual migration to cloud services. Responsibilities: • - Refactor 106+ SQL stored procedures for performance and maintainability • - Refactor and optimize existing stored procedures for high-throughput workloads on Microsoft SQL Server • - Build repository layers and support ORM implementations (EF Core, Dapper) • - Translate temp-table and batch logic to in-memory or cached patterns • - Prepare data access logic for compatibility with Aurora PostgreSQL • - Collaborate with backend developers to define efficient access patterns • - Monitor, tune, and benchmark critical database queries Requirements: • - 5+ years working with SQL Server, query tuning, and indexing strategies • - Expertise in analyzing and optimizing stored procedures and execution plans • - Experience with EF Core, Dapper, or similar ORMs • - Solid understanding of normalized schemas, transactional integrity, and data modeling • - Knowledge of Postgres or Aurora PostgreSQL is a strong plus • - Comfortable working in a dynamic, fast-paced environment leveraging Agile principles Additional Information All your information will be kept confidential according to EEO guidelines.