LEAP

Deliver outstanding in-store customer experiences, support sales initiatives, maintain operational standards, and contribute to store success. | Retail or client-facing experience, flexible availability including weekends and holidays, physical stamina for sales floor duties, and strong interpersonal skills. | About the Brand Frankies Bikinis is a female-led lifestyle brand recognized for its on-trend designs, innovative fabrics, and inclusive styles for people of all sizes to feel confident and beautiful. Founded by mother-daughter duo Mimi and Francesca Aiello in their Malibu home in 2012, the brand has since grown into an internationally recognized company. Their journey has included collaborations with iconic women such as Pamela Anderson, Sydney Sweeney, Gigi Hadid, Naomi Osaka, Hailee Steinfeld, and Sofia Richie. From swimwear to ready-to-wear clothing, knits, and activewear, Francesca has expanded Frankies Bikinis' offerings to include a wide range of ultra-flattering, feminine styles. About the Role We are committed to finding exceptional talent to represent our Frankies Bikinis boutique in Malibu, CA. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections. The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties. As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage. Position Qualifications • Minimum Age: Must be at least 18 years old to align with company standards • Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients • Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence • Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience Hourly Pay Range: $19/hr to $23/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Interpersonal Skills • Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills • Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges • Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams • Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment • Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism • Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience • Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness Key Performance Indicators (KPI’s) • Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients • Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty • Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here! LEAP Perks • Bonus Eligible • Medical, Dental & Vision benefits (must average 32+ hours a week) • AllOne Health - Employee Assistance Programs • 401K • Accrued PTO: • Part-Time hourly employees can accrue based on local laws • Employee discount + wardrobe allotment for participating Leap brands In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

Oversee multiple retail stores to drive sales performance, operational consistency, and team development while acting as the primary liaison between brand partners and store teams. | Requires 6+ years of progressive multi-unit retail leadership, apparel retail expertise, golf knowledge, strong in-store presence, and ability to travel frequently. | About LEAP The LEAP platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage about 100 stores across the country proudly partnering with trailblazing brands such as Alohas, Frankies Bikinis, Malbon Golf, MZ Wallace, Paper Planes, Wanderlust + Co, SET and many others. To hear more about our platform directly from our CEO, click here! About the Role As a Retail Success Manager at LEAP, you’ll serve as the connective tissue between Malbon and our boutique retail teams. In this dynamic, field-based role, you will oversee a portfolio of stores across multiple brands—acting as both a strategic brand liaison and a high-impact coach. Your mission is to drive exceptional client experiences, elevate store performance, and ensure operational precision in every location under your leadership. A typical day might begin with reviewing sales data across locations, identifying opportunities to optimize conversion or increase foot traffic in a key market. By midday, you're walking the floor at one of your stores, meeting with the Store Manager to fine-tune a new visual rollout or support a clienteling activation. In the afternoon, you're on a call with a brand partner, reviewing KPIs and providing tailored insights to help them grow their physical retail channel. You round out the day mentoring a new manager, reinforcing Leap’s culture of ownership, excellence, and brand alignment. You’ll play a critical role in developing retail talent, building localized strategies that reflect market nuances, and representing LEAP’s commitment to elevated execution across every store. This is a high-touch, high-autonomy role that requires someone who thrives on partnership, adaptability, and continuous improvement in a fast-paced, entrepreneurial environment. This role focuses specifically on Malbon Golf, a brand deeply rooted in community and sport. Having made a significant impact in retail over the past three years, Malbon Golf aims for continued growth. The ideal candidate will be passionate about this category, even potentially leveraging their personal experience with the sport as they lead stores and to cultivate a unique, luxury brand experience within the retail channel and store culture. • This is not a remote position and must be based in Los Angeles, CA or New York City, NY. Annual Pay Range: $110k to $130k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Core Responsibilities Retail Store Performance • Oversee and support multiple stores across the US, driving performance, brand consistency, and operational excellence. • Analyze sales trends and location performance to implement localized strategies that maximize traffic, conversion, and sales KPIs (UPT, AOV, NPS). • Ensure consistent execution of Leap’s visual merchandising standards, inventory accuracy, and daily operational procedures across all locations. • Conduct regular site visits and operational assessments to identify gaps and reinforce best practices. Team Leadership & Talent Development • Coach and mentor Store Managers and in-store teams to deliver best-in-class service, team productivity, and clienteling execution. • Lead hiring, onboarding, and development of high-performing retail talent across multiple brands and locations. • Build a strong bench of future leaders, cultivating a positive team culture and fostering long-term engagement and retention. Brand & Account Partnership • Act as the primary retail point of contact for brand partners, maintaining strong, solution-oriented relationships that drive mutual success. • Conduct business reviews with brand stakeholders, translating store-level insights into actionable plans to improve performance. • Serve as a brand ambassador in-store, ensuring teams are deeply connected to the product, storytelling, and expectations of each partner. Strategic Leadership & Cross-Functional Collaboration • Partner with internal teams across Retail Success, Operations, Visual Merchandising, and People to address challenges and drive continuous improvement. • Support new store openings, seasonal activations, and cross-functional pilots within your region. • Provide regular updates and insights to the Director of Retail Success, using data to forecast trends, flag risks, and celebrate wins. Measures of Success • Sales & Store Performance: Consistently achieve or exceed sales and remittance targets across all assigned stores. • Brand & Team Experience: Drive strong Net Promoter Scores (NPS) from both brand partners and in-store employees, reflecting operational excellence, clear communication, and high-impact support. • Strategic Growth & Retention: Actively contribute to brand retention, renewal, and expansion by ensuring operational readiness, scalable processes, and strong cross-functional collaboration. Proactively identify opportunities for new doors and improved market penetration. Position Requirements • Hybrid role with a strong in-store presence required at least 3 days per week. • Proven track record of progressive retail leadership (6+ years), including multi-unit or high-volume management, with demonstrated success in building strong relationships with internal teams, store staff, and external brand stakeholders • Proven track record of leading and inspiring remote, multi-store teams to consistently deliver elevated client experiences, while driving operational excellence and sustained business performance across markets. • Apparel expertise with a proven ability to manage fitting room operations, deliver elevated client experiences, drive upselling, and navigate high-volume retail environments while fostering long-term customer relationships. • Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is valuable. • Willingness and ability to travel throughout the US to support store teams, activations, and operational priorities. • Must be 18+ years of age • Comfortable maintaining active floor presence while supporting stores, including standing/walking for extended periods and lifting up to 50lbs or using ladders when necessary. Leap offers a competitive total rewards package, which includes: • Unlimited PTO (blackout periods apply) • Bonus Eligible • Healthcare benefits (medical, dental, vision) • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) • Employee Assistance Program • Employee discount + wardrobe allotment for participating Leap brands However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. 31Cc8VA0FA