LeanTaaS

Manage customer implementations and expansions, drive operational improvements using data analytics, build strong customer relationships, and collaborate cross-functionally to ensure product success. | Bachelor's degree or equivalent experience, 2+ years in client-facing roles, project management and change management experience, data analysis and visualization skills, ability to travel up to 20%, and excellent communication skills. | We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office. As this position includes travel to cancer centers with immunocompromised patients, we (and our healthcare customers) require proof of vaccination for COVID-19 and influenza. Please note that additional vaccinations may also be required by the customers we serve to work onsite with those customers. The Product Implementation & Customer Success (PICS) Manager role is primarily focused on Customer Success, with an emphasis on building long-term relationships and ensuring our customers continue to realize value from our products. For customers with expansion opportunities, PICS Managers also lead those efforts. WHAT YOU'LL DO • Focus on driving operational improvement at our customers (requires up to 20% travel) through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product implementation and customer success team members, marketing and sales to ensure that our products are making our customers successful • Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for our product, iQueue for Infusion Centers, (as well as the transfer mechanisms) and coordinate required security and other audits • Independently manage customer implementations/expansions. Leverage project management and coordination to align internal and external stakeholders on timelines and expectations • Facilitate analytically intense processes involving gathering data from sometimes disparate systems, exploring these data sets for abnormalities and preprocessing this data for deeper use and analysis • In concert with the data onboarding team, work with customers to integrate their Electronic Healthcare Records (EHR) data into our software • Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization • Assign and monitor key metrics during implementations • Perform quality control in after action reviews and work to continuously improve our internal project management plans for future projects • Establish and maintain strong relationships with key customer contacts • Conduct training and data troubleshooting support • Monitor customer operations and operational outcomes by using internal tools and customer calls, verify that the product is working well on customer sites, and proactively solve problems • Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap • Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert WHAT YOU'LL BRING • Bachelor's degree in mathematics/statistics, engineering/physics, data science, related clinical field such as nursing, or equivalent years of related experience. Our products are data products, so a quantitative background is critical to the success of our PICS team • At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare; we do consider candidates with limited experience if we see some extraordinary accomplishment(s) • Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test) • A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful • Experience in project management and facilitating change management • Experience with data analysis & visualization tools (e.g Tableau, Power BI) • Ability to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones • Ability to travel up to 20% of the time BONUS POINT IF YOU HAVE • Experience working on healthcare products or within hospitals • Experience working with data or analytics products • Experience working on enterprise software products • Clinical credentials • A blog, article, or any published writing WHAT YOU'LL GET • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.

Manage multiple healthcare software implementations from kickoff through rollout, ensuring smooth adoption by guiding surgical practices and collaborating with technical and clinical teams. | Requires 3-5 years healthcare implementation experience, understanding of surgical workflows, software implementation skills, basic coding knowledge, strong communication and stakeholder management, and willingness to travel. | We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office. LeanTaaS recently launched iQueue for Surgical Clinics, the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are looking for a talented Product Implementation Manager to guide surgical practices through our healthcare optimization solutions, navigating complex scheduling while prioritizing patient care, building strong stakeholder relationships, and creatively overcoming implementation barriers. You’ll manage multiple customer implementations effectively, create custom workflow solutions, and serve as a trusted advisor to practices, balancing technical knowledge with exceptional interpersonal skills. WHAT YOU'LL DO • Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact • Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps • Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue • Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes • Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement • Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience • Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs • Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations WHAT YOU'LL BRING • Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience • 3-5 years of client- or customer-facing work experience in healthcare implementation • Track record of applying strong quantitative and analytical skills in prior roles • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful • Experience with general software implementation processes • Basic knowledge of JavaScript, HTML, and/or CSS • Understanding of healthcare IT systems and data • Experience with project management and facilitating change management • Exceptional communication, organizational and stakeholder management skills • Experience working with cross-functional teams (engineering, product, marketing) • Strong problem-solving skills and a proactive approach to overcoming challenges • Willingness and ability to travel up to 50% nationwide BONUS POINT IF YOU HAVE • Master's degree in business or healthcare field • Background in perioperative services, including knowledge of surgical workflows • Experience and passion for process improvement (Lean or Six Sigma training a strong plus) • Intermediate JavaScript skills • EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth) • Healthcare software customization experience • Experience with Pendo Guide, ZenDesk • Project management certification • Healthcare IT implementation experience WHAT YOU'LL GET • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.