Launchmetrics

Develop and maintain full-stack features focusing on React frontend and Node.js backend, including AI-led improvements and collaboration with cross-functional teams. | Requires at least 2 years experience in full-stack development with React and Node.js, strong JavaScript/TypeScript skills, and familiarity with AI-assisted development workflows. | This role welcomes full remote or hybrid work arrangements. However, applicants must be based in Spain or Italy and have a work permit to be considered. ABOUT LAUNCHMETRICS Launchmetrics is the leading Brand Performance Cloud used by Fashion, Lifestyle and Beauty (FLB) executives to make smarter decisions around their branding efforts. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful and measurable experiences. Founded in NYC and with operating headquarters in Paris, we have employees in ten markets worldwide and offer support in five languages. We have been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER and Adidas as well as industry partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale Della Moda Italiana. THE TEAM We are a team of passionate engineers distributed across the world, always eager to learn new things. We are building state-of-the-art modern applications and scale it on the cloud. We innovate to solve customers problems, focusing on high-performance implementations without neglecting the user experience. We recently moved our Product and Tech teams to a pod model: A pod is a small group, 1 to 4 people, that owns a single mission end to end: from scoping and building through cleaning, enablement and watching adoption. Pods form around a mission and dissolve when it's done. Everyone is a pod owner, from the most junior person to the most senior, because ownership is the point. Your domain is your product-area home, the part of our software suite you know best. Pods change with every mission; your craft and your domain don't. THE ROLE We are looking for a Software Development Engineer to shape Discover, the part of our software suite where brands monitor their presence and their competitors’ presence, analyse and benchmark their performance and uncover what's driving it. Among monitoring and reporting features, we're currently bringing to life many AI-led features and advanced analytics capabilities that allow our customers to see how their brand is performing across media, influencers, celebrities and more, with Media Impact Value (MIV) at its heart. This role plays a key part in our Tech & Product strategy, directly supporting company-wide objectives around customer retention, data trust, and the development of new AI-based insights. WHAT YOU'LL DO • Contribute to building new features from initial architecture choices to the marketable product impulsing innovative solutions and the most recent technologies • Collaborate with team members to maintain and improve existing features by fixing defects and doing continuous refactors to modernize the technical stack and reduce the overall architecture complexity • Act as a Frontend expert, leveraging deep expertise in React and Redux, to guide the team with valuable insights, improvements, and suggestions on best practices regarding frontend code • Architect efficient database schemas for new implementations or contribute to improve existing ones • Work closely with product management, designers and QA to define user requirements and translating them into reliable, intuitive features • Evangelize code quality through writing well-architected, structured code, unit tests, while following best industry practices • Be a driver of AI-led improvements across our tech stack, documentation, tooling, and organization • Refactor, optimize and constantly drive for improved efficiency and code health and reduced complexity REQUIREMENTS • Engineer Degree - Master Degree in Computer Science and a minimum of 2 years of relevant work experience in full-stack developments in a SaaS environment with Agile methodologies • Minimum 2 years of experience working with Javascript/Typescript • Experience with, or strong interest in, AI-assisted development workflows (e.g. Claude, GitHub Copilot) to accelerate coding, testing, and code review • Strong expertise with React • Experience building a RESTful API, or even better, a GraphQL API • Experience working with modern data platforms (e.g. Databricks, Spark, Delta Lake) for building and optimizing data pipelines, or similar experience with search engines like ElasticSearch • Good understanding of data modeling, performance tuning, and lifecycle management (partitioning, indexing/clustering, schema evolution) in large-scale distributed data systems • Bright, energetic, highly motivated self-starter with experience in a fast-paced, results-oriented organization • Ability to adapt, estimate workload, break down a task into logical steps, solve problems, self-improve and suggest new ways of improvement • You care about the long-term maintainability of the codebase and advocate for refactoring and clean-ups when appropriate • Last, but definitely not least: you speak, read, and write English fluently Technical Stack • Languages: TypeScript, Python, Java • Frameworks: Node.js, React, Serverless, Express.js • Database & Data Platform: Databricks, MySQL, Redis • Search: ElasticSearch • Cloud providers: Amazon • Main AWS technologies: Lambda, Docker on ECS/Fargate, Step functions, Kinesis, SQS, SNS, S3 • Tools: Jira, Sentry, VSCode, ... • Versioning tool: Git, Github • CI/CD: Github actions, Jenkins • Testing: Jest, React Testing Library RECRUITMENT PROCESS • Intro call with Talent Acquisition, to get to know each other (30 min). • Meet & Greet with VP Software Development. • Technical Interview, a live interview with a couple of Software Engineers. • Team fit with the engineers and peers you'd build alongside. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

Develop and maintain back-end and front-end systems, APIs, and collaborate with teams to deliver scalable SaaS products. | 5+ years full-stack SaaS development experience, proficiency in PHP, Laravel, React, API design, and use of AI-assisted development tools. | This role welcomes full remote or hybrid work arrangements. However, applicants must be based in Spain, Italy, France or Romania and have a work permit to be considered. About Launchmetrics Launchmetrics is the leading Brand Performance Cloud used by Fashion, Lifestyle and Beauty (FLB) executives to make smarter decisions around their branding efforts. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful and measurable experiences. Founded in NYC and with operating headquarters in Paris, we have employees in ten markets worldwide and offer support in five languages. We have been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER and Adidas as well as industry partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale Della Moda Italiana. The Team & the Pods organization We are a team of passionate engineers distributed across the world, always eager to learn new things. We are building state-of-the-art modern applications and scale it on the cloud. We innovate to solve customers problems, focusing on high-performance implementations without neglecting the user experience. We recently moved our Product and Tech teams to a pod model, and it changes the shape of this job in ways worth understanding before you apply. • A pod is a small group, 1 to 4 people, that owns a single mission end to end: from scoping and building through cleaning, enablement and watching adoption. Pods form around a mission and dissolve when it's done. Everyone can be a pod owner, from the most junior person to the most senior, because ownership is the point. • Your domain is your product-area home, the part of our software suite you know best. Pods change with every mission; your craft and your domain don't. The role The Launch domain (Samples and Events) builds the operational platforms brands rely on to run their collection launches and their in-person moments. The team owns: • Events, the platform behind the world's most important fashion shows: it handles the planning (seating and floor plans, invitee lists, invitations) and the live logistics, checking in over a million attendees every season • Samples, the tooling brands use to manage and track their physical assets across a launch, so the right pieces reach the right influencers and celebrities and fewer opportunities, and fewer samples, are lost. You'll work on a system built for scale and reliability under real-world pressure, where the roadmap is pushing toward Enterprise customers, new event types beyond the runway (store openings, exclusive dinners, parties), deeper integration with clients' enterprise systems, and hundreds of people collaborating on a single event. What you'll do • Build and maintain back-end systems using the latest versions of PHP, MySQL, and the Laravel framework. • Develop and maintain front-end components and features using React, and implement efficient bundling/building processes using Esbuild, Vite or equivalent tools. • Collaborate with the design and product teams to deliver user-friendly interfaces and ensure seamless user experiences. • Design, develop, and maintain APIs to support front-end functionalities and ensure high performance and responsiveness. • Perform code reviews, write clean, maintainable, and efficient code, and actively participate in problem-solving and architectural decisions with the rest of the team. • Write and maintain unit tests for both front-end and back-end code to ensure code quality, reliability, and maintainability. • Monitor and maintain the tech stack and dependencies using npm & composer, ensuring their stability, security, and efficiency. • Keep documentation up to date, ensuring clear and comprehensive information for the codebase, APIs, and system architecture. • Use AI-assisted development tools (Claude Code) as a core part of the daily workflow — from scaffolding and refactors to test generation and documentation — while maintaining full ownership and critical review of anything AI-generated before it ships. • Build and maintain reusable "skills" / prompt playbooks / agent workflows that encode team conventions, architectural patterns, and coding standards, so AI tooling produces consistent, production-ready output across the team. • Continuously evaluate and help define internal AI usage standards (code review criteria for AI-assisted PRs, guardrails for sensitive data in prompts, approved tools and models) to keep velocity gains from becoming technical debt or security risk. Technical Stack • Languages: PHP 8+, TypeScript, Javascript • Frameworks: Laravel, React, Doctrine • Database: Mysql 8+ • Cloud providers: Amazon • Tools: Github, Jira, Figma, ESLint, ESBuild, Vite, webpack, npm, composer, storybook, Claude Code • Versioning tool: Github • CI/CD: Github actions, Docker, Jenkins • Testing: PHPUnit, Jest What we're looking for • Engineer Degree / Master Degree in Computer Science and a minimum of 5 years of relevant work experience in full-stack development in a SaaS environment • Proficiency in back-end development using PHP and MySQL 8, working with the Laravel framework as well as the capability to interpret and understand logical sequences within procedural or object-oriented code, whether abstracted or static, and to comprehend it thoroughly. • Demonstrated experience using AI-assisted development tools (Claude Code or similar) to accelerate delivery — including writing effective prompts/specs, building reusable skills or workflows, and rigorously reviewing AI-generated code for correctness, security, and maintainability before it ships. • Experience in optimizing and building projects using modern bundling tools such as vite, Esbuild, webpack, or similar. • Ability to write clean, efficient, secure and scalable code while following industry best practices. • Experienced with RESTful API design and integration practices to facilitate communication between front-end and back-end systems. • Bright, energetic, highly motivated self-starter with experience in a fast-paced, results-oriented organization • Ability to adapt, estimate workload, break down a task into logical steps, solve problems, self-improve and suggest new ways of improvement • Genuine care about the long-term maintainability of the codebase and advocate for refactoring and clean-ups when appropriate • Last, but definitely not least: you speak, read, and write English fluently How we hire • Intro call with Talent Acquisition, to get to know each other (30 min). • Technical Interview, a live interview with a couple of Software Engineers. • Meet & Greet with VP Software Development. • Team fit with the engineers and peers you'd build alongside. Why you'll love it here We're a company that puts people first, with a relaxed but genuinely dynamic atmosphere and a team of motivated, curious people who like their work. Autonomy is real here: pods make local decisions and own their outcomes, which means you'll see your fingerprints on the product quickly. You'll get a learning and development allowance, a benefits package tailored to your location, flexible working arrangements with support to set up your home office, and the room to grow along whichever path fits you. We're remote-friendly, with hubs across our twelve markets. Our Commitment: Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

Manage customer portfolios and deliver data-driven strategic recommendations to clients in fashion, lifestyle, and beauty sectors. | Requires 5+ years in data analytics and management, intermediate Excel skills, and strong communication and relationship-building abilities. | ABOUT THE ROLE The Brand Insights Manager has the mission to deliver insightful data to our high-service customers via the Launchmetrics products and services. Combining advanced industry knowledge (Fashion, Lifestyle & Beauty) with data, the Brand Insights Manager will build and own customer relationships, acting as a trusted partner for our customers to provide data driven recommendations and support their initiatives to drive their marketing and communication strategy. What you’ll do: Understand customers' marketing and communication goals to precisely scope their needs and priorities in terms of strategy and measurement. Be accountable for its customers portfolio, report on customer accounts’ health and join regular account reviews with clients to ensure regular communication around priorities, reporting, data, needs, and ultimately ensure renewals. Ensure that appropriate client contacts, documentation, reviews, reports, and risk are added to Salesforce and are kept up-to-date regularly. Make sure to deliver customers’ reports & analysis on time, responsible for customers training and proactively communicate on product improvements, data update, etc. Collect customer needs and share feedback around new KPIs and measurement analyses to internal teams, piloting new developments alongside customers. Identify opportunities for upsell and cross sell. Nurture them through handover to the sales team, and support the pre-sales process as a data and consulting expert. Be an expert on platform functions and data to become a strategic advisor for clients, continuously driving value and ROI- connecting their goals to outcomes and developing relationships with multiple stakeholders and customer teams. Identify trends and patterns in datasets to build detailed and insightful reports, utilizing quantitative and qualitative analyses to make recommendations around brand performance. Present actionable reports to customers, acting as a thought leader to make recommendations around their brand performance. Be an expert and evangelist of Launchmetrics’ unique measurement methodology. ABOUT YOU Who You Are: Minimum 5 years experience with data analytics and management Intermediate Excel skills and appetite for analysis and writing data-driven insights Confident in leading presentations through storytelling to customers, engaging across different levels of their organization Ability to engage with a wide variety of team members at different levels Strong relationship building and influencing skills Demonstrate an ability to adapt to complex and changing environments Strong project management skills Ability to understand customers’ business challenges and needs Demonstrates innate curiosity and enthusiasm for doing new things in new ways Deals with issues constructively, seeking effective resolution and swift decision making Perceptive and sensitive to the needs and motivations of others We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE BRAND INSIGHTS TEAM We are a team of data consultants, sharing love for data, analysis and building relationships with our customers. We help bring the data to life and make it make sense. Our mission is to empower our customers around their brand & industry performance by interpreting data to deliver insights and actionable analysis. OUR RECRUITMENT PROCESS Intro Call Meet & Greet Skills Assessment Culture Fit Interview Leadership Interview WHY YOU’LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know. We are open to applicants based in the New York Tri-State area and the UK. New York Based Applicants: The compensation range for this position is $70,000 – $75,000. Actual compensation may vary depending on factors such as location, experience, qualifications, and other business considerations.

Develop and maintain full-stack features using PHP/Laravel backend and React/Vue frontend, ensuring high performance and seamless user experience. | 3+ years full-stack SaaS development experience with PHP, Laravel, MySQL, TypeScript/JavaScript, modern bundling tools, RESTful APIs, and fluent English. | This role welcomes full remote or hybrid work arrangements. However, applicants must be based in Spain, UK, Italy, France or Romania and have a work permit to be considered. The Tech & Engineering team: We are a team of passionate engineers distributed across the world, always eager to learn new things. We are building state-of-the-art modern applications and scale it on the cloud. We innovate to solve customers problems, focusing on high-performance implementations without neglecting the user experience. The role: You'll be responsible for developing, and deploying new features and frameworks, focusing on high-performance implementations without neglecting the user experience on our Samples software. Samples is an operational tool helping fashion and luxury brands manage their collection launches. It helps them manage and track their physical assets in order to optimize opportunities and reduce losses. You’ll work in PHP on the server side and the framework Laravel, Typescript/Javascript, React or Vue on the client side, and a number of other languages, frameworks, and tools in between. You will be responsible for writing clean, reusable and efficient code. You will work closely with other developers, Product Designer, QA Engineers and Product Managers in a collaborative and energetic environment. And we like to say that being a Full Stack Developer at Launchmetrics is all about end-to-end ownership. Responsibilities: • Build and maintain back-end systems using the latest versions of PHP, MySQL, and the Laravel framework, and front-end components and features using React, Vue.js, and implement efficient bundling/building processes using esbuild or equivalent tools. • Collaborate with the design and product teams to deliver user-friendly interfaces and ensure seamless user experiences. • Design, develop, and maintain APIs to support front-end functionalities and ensure high performance and responsiveness. • Perform code reviews, write clean, maintainable, and efficient code, and actively participate in problem-solving and architectural decisions with the rest of the team. • Write and maintain unit tests for both front-end and back-end code to ensure code quality, reliability, and maintainability. • Advocate for and implement best practices in front-end development, including code structure, performance optimizations, and emerging technologies. • Monitor and maintain the tech stack and dependencies using npm & composer, ensuring their stability, security, and efficiency. • Keep documentation up to date, ensuring clear and comprehensive information for the codebase, APIs, and system architecture. Technical Stack: • Languages: PHP 8+, TypeScript, Javascript • Frameworks: Laravel, React, Vue, Doctrine • Database: Mysql 8+ • Cloud providers: Amazon, Azure • Tools: Github, Jira, Figma, ESLint, ESBuild, webpack, npm, composer, storybook • Versioning tool: Github • CI/CD: Github actions, Docker, Jenkins • Testing: PHPUnit, Jest Your Profile • Engineer Degree / Master Degree in Computer Science • A minimum of 3 years of relevant work experience in full-stack developments in a SaaS environment with Agile methodologies • Proficiency in back-end development using PHP and MySQL 8, working with the Laravel framework as well as the capability to interpret and understand logical sequences within procedural or object-oriented code, whether abstracted or static, and to comprehend it thoroughly. • Experience in optimizing and building projects using modern bundling tools such as esbuild, webpack, or similar. • Ability to write clean, efficient, secure and scalable code while following industry best practices. • Experienced with RESTful API design and integration practices to facilitate communication between front-end and back-end systems. • Bright, energetic, highly motivated self-starter with experience in a fast-paced, results-oriented organization • You care about the long-term maintainability of the codebase and advocate for refactoring and clean-ups when appropriate • Last, but definitely not least: you speak, read, and write English fluently Extra-Credit: • Hands-on experience in setting up and maintaining Continuous Integration / Continuous Deployment (CI/CD) pipelines. • Familiarity with Amazon and/or Azure Web Services • Experience with Design System Our Recruitment Process: Step 1: Intro Call, with Juliette, Senior People Partner Step 2: Skills Assessment, with 2 team members Step 3: Meet & Greet, with our VP Software Development Step 4: Meet the team, with the squad you’ll work with About Launchmetrics Launchmetrics provides the First AI-powered Brand Performance Cloud for Fashion, Luxury and Beauty (FLB) companies to make smarter decisions around their brand marketing efforts. Our suite of SaaS leverages AI and data to help our customers plan, execute and measure brand marketing initiatives. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful and measurable experiences. Why you’ll love Launchmetrics: We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. Our Commitment: Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

Manage key client relationships to ensure adoption, satisfaction, and retention, lead account reviews, deliver training, gather feedback for product teams, and identify upsell opportunities. | Minimum 2 years Customer Success experience, BA/BS degree or equivalent, strong technical aptitude, excellent interpersonal and communication skills, ability to manage multiple priorities. | ABOUT THE ROLE The Customer Success Manager will be responsible for the relationship with our customers. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board, ensuring the successful set-up and kick-off for new clients and paving the way for solid system adoption. RESPONSIBILITIES: • Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. • Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customisations and/or integration requirements. • Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly. • Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates. • Gather local client feedback and deliver feedback to product teams and to help prioritise projects and shape product roadmap. • Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately. • Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth. • Identify opportunities for upsell and cross sell and nurture them through to handover to the sales team. • Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client. This role welcomes full remote or hybrid work arrangements but applicants must be based in the Milan area. ABOUT YOU Who You Are • Bachelor’s degree or equivalent experience in business, or related field. • Minimum of 2 years previous experience in Customer Success or another related role. • Ability to perform within a fast-paced, multi priority setting. • Customer-first mentality; ability to empathize and build customer loyalty. • Strong technical aptitude and ability to learn new technologies quickly. Must be able to think strategically about change management and system integration. • Excellent interpersonal skills for phone troubleshooting and writing skills through email. Extra Credit: • Experience working with/in the Fashion, Luxury, Beauty or PR space. • Exposure to global customers and an understanding of international markets is desirable. • Experience with delivering on-site training and webinars. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE CUSTOMER SUCCESS TEAM We work as one team to go above and beyond for our customers. We act as their voice and champion. Our success is our customers' success. We build and maintain client relationships to ensure happiness, adoption, and renewal. We support clients by continuously advising them as partners and keep them up to date on our new initiatives and innovative updates to pave the way for customer growth. Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences. OUR RECRUITMENT PROCESS • Intro Call • Meet & Greet • Skills Assessment • Culture Fit Interview • Leadership Interview WHY YOU’LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.