Launchmetrics

Manage client relationships, provide training, analyze account data, and support account growth. | Previous customer-facing experience, proficiency in Excel and PowerPoint, strong analytical skills, and ability to work in fast-paced environments. | ABOUT THE ROLE The Account Manager is responsible for owning and strengthening client relationships, serving as a strategic partner to influence local business activities and drive long term value. This role manages key accounts with a focus on client adoption, satisfaction, retention, and overall growth. In addition to relationship management, the Account Manager proactively identifies upsell and expansion opportunities, delivers ongoing client reporting and performance analysis and provides strategic insights to ensure clients are maximizing the value of our solutions. What you’ll do: Manage customer relationships & projects including setting up customers' tools and providing training. Ensure that contracts and invoicing are always up-to-date and accurate. Produce ad-hoc reports to provide customers with quantitative & qualitative insights. Be proactive in presenting new platform features and/or new types of reports/analysis to customers. Compile coverage monitoring analysis and producing reports in both Excel and Powerpoint format focusing on different aspects of strategies implemented by the clients and cross-checking KPI results. Liaise with internal teams to ensure accuracy of data and deliver feedback to product teams and to help prioritize projects and shape product roadmap. Participate in transversal team projects on a regular basis. Anticipate and monitor account issues, troubleshoot and ensure problems/issues are dealt with swiftly and appropriately. Support clients with their day-to-day activities, including ongoing configuration of platforms, alerts and reports. Deliver customer enablement training for best practice use of the Launchmetrics/DMR tools and platforms. ABOUT YOU Who You Are: Previous experience in customer-facing roles. You have the ability to perform within a fast-paced, multi-priority setting. You are a customer-first mentality; the ability to empathize and build customer loyalty. You have strong critical thinking, analytical, and complex problem-solving skills. You are a highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive. You are proficient working with both Microsoft Excel and Powerpoint. Extra Credit: You have experience working in the Fashion, Luxury or Beauty industry. You have exposure to global customers and an understanding of international markets. You have experience with delivering on-site training and webinars strongly preferred. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE ACCOUNTS TEAM The Accounts department is responsible for creating strong long term relationships with customers. The Accounts team works diligently to retain the client's business as well as identifying new business opportunities among existing customers. The mission is to showcase the great value and power our suite of products, services and insights can bring to the marketing departments behind the world’s biggest and best Fashion, Luxury and Beauty Brands. OUR RECRUITMENT PROCESS Intro Call Meet & Greet Skills Assessment Culture Fit Interview Leadership Interview WHY YOU’LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know. The anticipated annual salary for this role is $ 75,000. We establish standardized compensation ranges for all U.S.-based positions based on function, level, and geographic location, with benchmarking against comparable growth-stage companies.

Develop and maintain full-stack features using PHP/Laravel backend and React/Vue frontend, ensuring high performance and seamless user experience. | 3+ years full-stack SaaS development experience with PHP, Laravel, MySQL, TypeScript/JavaScript, modern bundling tools, RESTful APIs, and fluent English. | This role welcomes full remote or hybrid work arrangements. However, applicants must be based in Spain, UK, Italy, France or Romania and have a work permit to be considered. The Tech & Engineering team: We are a team of passionate engineers distributed across the world, always eager to learn new things. We are building state-of-the-art modern applications and scale it on the cloud. We innovate to solve customers problems, focusing on high-performance implementations without neglecting the user experience. The role: You'll be responsible for developing, and deploying new features and frameworks, focusing on high-performance implementations without neglecting the user experience on our Samples software. Samples is an operational tool helping fashion and luxury brands manage their collection launches. It helps them manage and track their physical assets in order to optimize opportunities and reduce losses. You’ll work in PHP on the server side and the framework Laravel, Typescript/Javascript, React or Vue on the client side, and a number of other languages, frameworks, and tools in between. You will be responsible for writing clean, reusable and efficient code. You will work closely with other developers, Product Designer, QA Engineers and Product Managers in a collaborative and energetic environment. And we like to say that being a Full Stack Developer at Launchmetrics is all about end-to-end ownership. Responsibilities: • Build and maintain back-end systems using the latest versions of PHP, MySQL, and the Laravel framework, and front-end components and features using React, Vue.js, and implement efficient bundling/building processes using esbuild or equivalent tools. • Collaborate with the design and product teams to deliver user-friendly interfaces and ensure seamless user experiences. • Design, develop, and maintain APIs to support front-end functionalities and ensure high performance and responsiveness. • Perform code reviews, write clean, maintainable, and efficient code, and actively participate in problem-solving and architectural decisions with the rest of the team. • Write and maintain unit tests for both front-end and back-end code to ensure code quality, reliability, and maintainability. • Advocate for and implement best practices in front-end development, including code structure, performance optimizations, and emerging technologies. • Monitor and maintain the tech stack and dependencies using npm & composer, ensuring their stability, security, and efficiency. • Keep documentation up to date, ensuring clear and comprehensive information for the codebase, APIs, and system architecture. Technical Stack: • Languages: PHP 8+, TypeScript, Javascript • Frameworks: Laravel, React, Vue, Doctrine • Database: Mysql 8+ • Cloud providers: Amazon, Azure • Tools: Github, Jira, Figma, ESLint, ESBuild, webpack, npm, composer, storybook • Versioning tool: Github • CI/CD: Github actions, Docker, Jenkins • Testing: PHPUnit, Jest Your Profile • Engineer Degree / Master Degree in Computer Science • A minimum of 3 years of relevant work experience in full-stack developments in a SaaS environment with Agile methodologies • Proficiency in back-end development using PHP and MySQL 8, working with the Laravel framework as well as the capability to interpret and understand logical sequences within procedural or object-oriented code, whether abstracted or static, and to comprehend it thoroughly. • Experience in optimizing and building projects using modern bundling tools such as esbuild, webpack, or similar. • Ability to write clean, efficient, secure and scalable code while following industry best practices. • Experienced with RESTful API design and integration practices to facilitate communication between front-end and back-end systems. • Bright, energetic, highly motivated self-starter with experience in a fast-paced, results-oriented organization • You care about the long-term maintainability of the codebase and advocate for refactoring and clean-ups when appropriate • Last, but definitely not least: you speak, read, and write English fluently Extra-Credit: • Hands-on experience in setting up and maintaining Continuous Integration / Continuous Deployment (CI/CD) pipelines. • Familiarity with Amazon and/or Azure Web Services • Experience with Design System Our Recruitment Process: Step 1: Intro Call, with Juliette, Senior People Partner Step 2: Skills Assessment, with 2 team members Step 3: Meet & Greet, with our VP Software Development Step 4: Meet the team, with the squad you’ll work with About Launchmetrics Launchmetrics provides the First AI-powered Brand Performance Cloud for Fashion, Luxury and Beauty (FLB) companies to make smarter decisions around their brand marketing efforts. Our suite of SaaS leverages AI and data to help our customers plan, execute and measure brand marketing initiatives. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful and measurable experiences. Why you’ll love Launchmetrics: We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. Our Commitment: Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

Manage key client relationships to ensure adoption, satisfaction, and retention, lead account reviews, deliver training, gather feedback for product teams, and identify upsell opportunities. | Minimum 2 years Customer Success experience, BA/BS degree or equivalent, strong technical aptitude, excellent interpersonal and communication skills, ability to manage multiple priorities. | ABOUT THE ROLE The Customer Success Manager will be responsible for the relationship with our customers. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board, ensuring the successful set-up and kick-off for new clients and paving the way for solid system adoption. RESPONSIBILITIES: • Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. • Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customisations and/or integration requirements. • Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly. • Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates. • Gather local client feedback and deliver feedback to product teams and to help prioritise projects and shape product roadmap. • Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately. • Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth. • Identify opportunities for upsell and cross sell and nurture them through to handover to the sales team. • Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client. This role welcomes full remote or hybrid work arrangements but applicants must be based in the Milan area. ABOUT YOU Who You Are • Bachelor’s degree or equivalent experience in business, or related field. • Minimum of 2 years previous experience in Customer Success or another related role. • Ability to perform within a fast-paced, multi priority setting. • Customer-first mentality; ability to empathize and build customer loyalty. • Strong technical aptitude and ability to learn new technologies quickly. Must be able to think strategically about change management and system integration. • Excellent interpersonal skills for phone troubleshooting and writing skills through email. Extra Credit: • Experience working with/in the Fashion, Luxury, Beauty or PR space. • Exposure to global customers and an understanding of international markets is desirable. • Experience with delivering on-site training and webinars. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE CUSTOMER SUCCESS TEAM We work as one team to go above and beyond for our customers. We act as their voice and champion. Our success is our customers' success. We build and maintain client relationships to ensure happiness, adoption, and renewal. We support clients by continuously advising them as partners and keep them up to date on our new initiatives and innovative updates to pave the way for customer growth. Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences. OUR RECRUITMENT PROCESS • Intro Call • Meet & Greet • Skills Assessment • Culture Fit Interview • Leadership Interview WHY YOU’LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.