Latch

Manage and grow SMB and mid-market client accounts by driving retention, upselling, ensuring product adoption, and collaborating across teams to meet growth targets. | 2+ years in account management or customer success with SMB/MM clients, proficiency in Salesforce CRM, strong communication and negotiation skills, and preferably SaaS or technology experience. | What is the purpose of this role? The purpose of this role is to serve as a strategic link between clients and DOOR, ensuring that customer needs are understood, translated into action, and aligned with business outcomes. By driving retention, uncovering growth opportunities, and fostering collaboration across teams, the Account Manager helps clients realize the full value of DOOR’s platform while supporting the company’s long-term success. What is the role? The Account Manager will be responsible for managing and growing relationships with small-to-medium business (SMB) and mid-market (MM) clients. This role involves building long-term partnerships, driving customer satisfaction, ensuring successful product adoption, and identifying opportunities for expansion. The ideal candidate is proactive, customer-focused, and skilled at balancing both relationship management and revenue growth. Who is DOOR? DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market. We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside. What will you do? Client Relationship Management Act as the primary point of contact for assigned SMB and mid-market accounts. Develop a strong understanding of clients’ business objectives, challenges, and needs. Build trusted advisor relationships with decision-makers and key stakeholders. Account Growth & Retention Drive account renewals and proactively mitigate churn risks. Identify upsell, cross-sell, and expansion opportunities to grow account value. Negotiate contracts and pricing in alignment with company policies. Customer Success & Advocacy Ensure clients achieve maximum value from products and services. Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption. Gather customer feedback to inform internal teams and improve offerings. Sales & Forecasting Manage a book of SMB and MM accounts with responsibility for meeting retention and growth targets. Maintain accurate records of account activity, pipeline, and forecasts in CRM tools. Provide regular reporting on account performance and business impact. Collaboration & Strategy Work closely with Marketing and Sales Development teams to support campaigns and lead generation within accounts. Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients. Contribute to strategy development for SMB and MM market segments. What do you bring to DOOR? Bachelor’s degree in Business, Marketing, or related field (or equivalent experience). 2+ years of experience in account management, customer success, or B2B sales (preferably with SMB/MM clients). Strong track record of meeting or exceeding renewal and expansion targets.Excellent communication, presentation, and negotiation skills. Ability to manage multiple accounts with varying needs and priorities. Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance. Experience in SaaS, technology, or B2B solutions preferred. Key Competencies Customer-centric mindset with strong problem-solving skills. Results-driven with a focus on revenue growth and retention. Ability to build strong relationships and influence stakeholders. Strong organizational and time management abilities.Adaptability in a fast-paced, evolving environment. DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. What is required (travel & physical requirements)? Occasional Travel to DOOR locations & talent fairs/conferences. This role is hybrid (3–4 days per week in-office) for candidates based in St. Louis, MO and fully remote for candidates in all other states. What does DOOR bring to the table? We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits: Parental Leave DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace. Flexible Time Off We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work. Flexible Working Days We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives. Comprehensive Health Coverage We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs. Life & AD&D Insurance DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage. Disability Benefits We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working. Retirement Planning Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals. DOOR Equipment Setup! Employees get a full setup of hardware from our home line of products as well as FREE monitoring! Joining us means: Having teammates all over the world in the US, Argentina, Spain and Romania. Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career. Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must. We embrace diversity and strive to create an inclusive environment for all. Attention Job Seekers: Beware of job scams! Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR: Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com. Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person. We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position. Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process. We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us. If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.

Drive revenue growth by acquiring new customers and managing complex sales cycles with mid-market and enterprise clients, building trusted executive relationships. | 5+ years B2B sales experience with proven success selling to VP/C-level executives, proficiency in Salesforce and GSuite, ability to manage complex sales cycles, and willingness to travel 20-30%. | What is the purpose of this role? We are seeking a highly motivated and experienced Account Executive to join our growing team. In this critical role, you will be responsible to directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts. What is the role? This role is ideal for a sales professional with proven experience in B2B sales, particularly within access control or related industries. As an Account Executive, you will be responsible for driving revenue growth, managing complex sales cycles, and building trusted relationships with mid-market and enterprise clients. Location: This will be a remote position targeting candidates based in a large metropolitan area near a major airport with the ability to travel up to 20-30% nationally. Who is DOOR? DOOR is the next generation of innovation built on the foundation of Latch. Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect. DOOR was started with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today’s world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app is anchored by the DOORman, an AI assistant that combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app. What will you do? Sales Strategy: Develop and execute a strategic sales plan to drive revenue growth and achieve sales targets within the assigned territory or vertical. Customer Engagement: Build and maintain strong relationships with mid-market and enterprise clients, including VP and C-level executives, to identify and address their business needs. Complex Sales: Manage long, value-driven sales cycles, including renewals, with a focus on creating detailed business cases that showcase ROI. Account Management: Create and implement effective territory and account plans, ensuring alignment with overall company objectives. Collaboration: Work cross-functionally with internal teams, including Marketing, Product, and Customer Success, to deliver exceptional client outcomes. Industry Expertise: Stay informed on industry trends, competitive landscape, and customer challenges to provide relevant insights and solutions. Reporting & Tools: Utilize sales tools like Salesforce, HubSpot, and Outreach to manage pipelines, track performance, and provide accurate forecasts. Travel: Represent the company at trade shows, conferences, and on-site customer meetings as needed What do you bring to DOOR? Education & Experience: Bachelor’s degree in Business, Marketing, or related field (preferred) with 5+ years B2B or B2C sales with a proven track record of selling into Property Management companies, development companies and ownership groups. Sales Performance: Consistently met or exceeded quotas; President’s Club membership is a plus. Sales Expertise: Skilled in complex, multi-month sales cycles, renewals, and value-driven business cases. Ability to manage multiple accounts and projects simultaneously Executive Engagement: Success in selling to VP and C-level executives in mid-market and enterprise. Skills & Knowledge: Strong negotiation, demonstration, presentation, and deal-closing abilities; expertise in Multifamily industry trends, purchasing windows and timelines. Technical Tools: Proficiency in Salesforce, GSuite. Travel: Ability to travel for customer meetings, trade shows, and conferences. Estimated travel of 20-30% nationally. DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. What does DOOR bring to the table? We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits: Parental Leave DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace. Flexible Time Off We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work. Flexible Working Day We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives. Comprehensive Health Coverage We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs. Life & AD&D Insurance DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage. Disability Benefits We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working. Retirement Planning Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals. DOOR Equipment Setup! Employees get a full setup of hardware from our home line of products as well as FREE monitoring! Joining us means: Having teammates all over the world in the US, Argentina, Spain and Romania. Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career. Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must. We embrace diversity and strive to create an inclusive environment for all. Attention Job Seekers: Beware of job scams! Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR: Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com. Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person. We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position. Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process. We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us. If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.