Lantheus

Oversee customer experience and logistics for radiopharmaceutical products ensuring availability and optimal distribution across a region. | Requires 10+ years in biotech/pharma/medical industry with experience in customer relationship management, logistics, and ability to influence cross-functionally. | Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years. Today, we’re expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world. At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We’re dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress. Join us and be part of a company where your contributions make a real impact, because we know someone’s health is in our hands. Role Summary The Customer Experience Director plays a critical role in ensuring Lantheus products are available to purchasing customers and patients. This role is responsible for a region of external purchasing customers to coordinate daily dose availability and supply in markets across their geography. The Director is also an integral part of a cross-functional team including Market Access, Strategic Accounts, Medical, Integrated Health Systems and other functions to identify business opportunities, address challenges and ensure availability and pull through of Lantheus products. This role is also focused on maximizing the available dose activity at assigned PET Manufacturing Facilities (PMFs) to ensure optimal distribution to ordering institutions. The incumbent will oversee and monitor daily logistics for the Lantheus portfolio including product transported to customers throughout the country that do not have local product manufacturing capabilities. The incumbent will create cost analysis models and recommend decisions, determine product availability and radioactivity, calibration times, and will partner with the Lantheus Supply Chain and Logistics Team to arrange flights, pickup, and deliveries as needed. The role will manage and work to enhance the end-to-end customer experience of ordering and utilizing Lantheus brands through coordination of internal and external communications between all stakeholders. The incumbent will directly oversee ordering, supply, and capacity communications as well as customer complaints within their geography; tracking and responding to customer experience issues and escalate for resolution as needed. This role will also act as the key contact for product logistics and communicate daily as needed with all stakeholders including end customers, sales, commercial leadership, pharmaceutical manufacturing facilities (PMFs) and logistics partners. The Customer Experience Director is responsible for the creation and implementation and tracking of appropriate performance metrics, actionable insights and forward-looking solutions to address customer-facing defects. The incumbent will hold internal and external partners accountable to meeting agreed performance expectations. The Director will also identify, develop and recommend solutions to resolve issues and implement effective corrective actions. Essential Capabilities/Competencies • Experience in managing customer relationships, ideally in medical industry • Participate in launch-readiness workstreams to support inline and pipeline products • Proactively engage with internal and external customers to provide dose redundancy when manufacturing issues are identified • Advise on market entrance or exit with pharmaceutical manufacturing facilities • Seek trusted-advisor status with customers in assigned geography and elevate the Lantheus customer experience by ensuring customers receive the highest level of communication and service standards • Establish, implement and monitor customer escalation process • Respond to stressful situations and emergencies in a calm, professional manner • Ensure all customers and internal stakeholders are notified proactively of issues that result in any variation to delivery needs and/or expectations • Cultivate productive relationships and work with PMFs, Sales, Logistics, Customer Service, and End-Users on a daily basis and when issues occur to proactively bridge communication • Engage cross-functionally while leading and influencing without direct authority for inline and pipeline products • Partner with organizational leaders to translate organizational goals and strategies within Customer Experience group • Engage around decisions that impact overall success of sales, commercial operations, revenue and other functions • Resolve business-critical issues and contribute to organizational achievement of key performance indicators • Actively participate in Quarterly Business Reviews and advise on strategies to maximize Lantheus portfolio performance • Strong analytic and problem-solving skills • Demonstrated use of SWOT analysis or another comparable tool • Possess computer competencies to develop systems to track and report logistical details unique to Lantheus portfolio • Maintain accurate data to track customer requests, issues, complaints, etc. and organize and report to key stakeholders • Demonstrated success in project and workstream management, multitasking, and meeting deadlines • Proven track record as problem solver; experienced in managing multiple projects simultaneously and delivering results in a timely manner • Ability to influence others outside of direct reporting structure • Communicate ideas and information, both verbally and written, in a persuasive and appropriate manner; communicate complex or technical content in a convincing way to a variety of key stakeholders • Engage directly with imaging customers via phone, videoconferencing, email and in person • Effective collaboration skills with internal and external stakeholders; the ability to work at peer-level with experienced technical and commercial experts. • Experience in managing customers, collaborations, partners and vendors. • Organize and actively participate in routine conference calls with manufacturing facilities with timely follow-up / resolution on action items • Must be persistent, energetic, and capable of working effectively in a team environment, independently and/or remotely • Experience in product manufacturing logistics • Demonstrate high logistics and supply chain acumen with a focus on high priority opportunities • Develop a thorough understanding of radiopharmaceutical & radiodiagnostic manufacturing and distribution process • Manage day to day logistical routing of Lantheus brands from PMF to customer sites including product that is not manufactured locally: • Scheduling and ordering doses, arranging and optimizing flights, determining/optimizing calibration times, calculating radioactivity, scheduling pick-up and delivery, tracking freight, monitoring progress and communicating internally and externally and overseeing returns, delays, cancellations, and rescheduling • Identify and implement customer-facing process changes and provide feedback for continuously improvement of product logistics • Monitor, report and advise on product capacity issues • Provide prompt and objective feedback, to enhance or improve logistic performance by setting expectations and holding individuals accountable for performance This position will report to the Senior Director of Customer Experience. Required • Bachelor’s degree in medical field or business • 10 years of experience working in biotechnology, pharmaceutical, medical device or nuclear medicine industry • Understands PET Imaging Customer experience and retention within a competitive marketplace • 1-2 years successful customer relationship management in Radiopharmaceuticals with strong organization skills • Ability to work at a high-level and influence cross-functionally without having direct supervisory authority • Knowledge of regulatory requirements, including Department of Motor Vehicles (DMV) and Department of Transportation (DOT) • Ability to work across time zones, after hours and weekends may be necessary from time to time • Fluency in English Preferred • Bachelor’s degree • Experience in leading teams • Clinical and/or technical understanding of PET/CT Imaging with knowledge of radiopharmacy operations • Understanding of PET Imaging Customer experience and retention within a competitive marketplace • Lives in specified geography (Mid-Atlantic Region – PA, DE, MD, WV, VA, KY, NC, SC) Core Values The Ideal Candidate Will Embody Lantheus Core Values • Let people be their best • Respect one another and act as one • Learn, adapt, and win • Know someone’s health is in our hands • Own the solution and make it happen The pay range for this position is between $172,000 and $287,000 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills and experience. Employees in this position are eligible for a discretionary performance-based cash incentive. Benefits for this position include a comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage. Other offerings include life and disability benefits, pre-tax accounts, a 401(k) with company contribution, and a variety of other benefits. In addition, employees are eligible for a generous time off package including paid vacation, holidays, sick days, and paid parental leave. Interested candidates can apply at Lantheus.com. Applications for this position will be accepted until September 13, 2026. Lantheus is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any characteristic protected under applicable federal, state, or local laws and ordinances. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Lantheus Talent Acquisition team at talentacquisition@lantheus.com. Lantheus is an E-Verify Employer. Applicants have rights under Federal Employment Law: Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA) For California Applicants: Family Care & Medical Leave & Pregnancy Disability Leave; California Law Prohibits Workplace Discrimination & Harassment; Your Rights and Obligations as a Pregnancy Employee For Ohio Applicants: Know Your Rights: Equal Employment Opportunity is the Law

Lead end-to-end supply chain operations including procurement, warehouse, and logistics for proprietary manufacturing and CDMO clients. | Bachelor's degree with 5-8 years experience in regulated manufacturing, proficiency in GMP/GDP and ERP systems preferred. | Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years. Today, we’re expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world. At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We’re dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress. Join us and be part of a company where your contributions make a real impact, because we know someone’s health is in our hands. Summary of role The Supply Chain Manager is responsible for leading end-to-end supply chain operations within a proprietary product manufacturing and a Contract Development and Manufacturing Organization (CDMO), with ownership of procurement, supplier contracting, client business coordination and management, warehouse operations, distribution, and logistics. This role ensures the timely, compliant, cost-effective, and reliable flow of materials, components, finished goods, and related documentation in support of client programs, manufacturing schedules, quality requirements, and regulatory expectations. This position is based in New Jersey and requires a presence on-site at least four days per week, and open to applicants authorized to work for any employer within the United States. Responsibilities Supply Chain Leadership * Lead supply chain strategy and daily execution across procurement, contracting, warehouse, distribution, and logistics functions. * Partner with Manufacturing, Quality Assurance, Quality Control, Regulatory, Finance, Program Management, and Commercial teams to support client commitments and production schedules. * Develop and monitor supply chain performance metrics, including on-time delivery, inventory accuracy, supplier performance, warehouse productivity, freight performance, and cost control. * Identify risks, supply constraints, and operational gaps; develop mitigation plans to ensure continuity of supply and uninterrupted manufacturing operations. Contract Development and Manufacturing Business Management * Serve as primary point of contact for business development and operational needs for existing and prospective CDMO clients. Prepare work orders for execution with existing and prospective customers. * Cross-functionally support all operational teams in the CDMO including manufacturing, MSAT, engineering, finance, QA, and QC among others. * Lead and manage CDMO vendor relationships, including establishment of Master Service Agreements and service contracts. * Collaborate with Legal on new work orders, vendor agreements, and advice as business needs evolve. * Process monthly billing and set budgets for annual revenue and operating expenses. * Maintain the site resource allocation calendar by scheduling upcoming internal and external work. Close collaboration is required with departments to ensure existing personnel and equipment resources are effectively utilized when scheduling. * Ensure operational excellence by allocating and directing internal resources and effectively utilizing outsourcing to achieve project and business goals in a timely manner. Procurement and Supplier Management  * Oversee sourcing, purchasing, and supplier management for raw materials, consumables, packaging components, equipment, services, and client-specific materials. * Ensure materials are procured in alignment with production plans, quality specifications, approved supplier requirements, and budget expectations. * Manage supplier performance, lead times, pricing, service levels, and issue resolution to support operational reliability. * Collaborate with Quality and Regulatory teams to ensure suppliers meet applicable GMP, GDP, safety, and compliance requirements. Contracting and Cost Management * Lead or support supplier, carrier, warehouse, and third-party logistics contract negotiations in partnership with Legal, Finance, Quality, and business stakeholders. * Review contract terms related to pricing, service levels, quality expectations, liability, cold chain or special handling requirements, and performance obligations. * Drive cost savings, process efficiencies, and value-based supplier relationships while maintaining compliance and service reliability. * Maintain visibility to contracted rates, renewal timelines, vendor obligations, and performance commitments. Warehouse and Inventory Operations * Manage warehouse operations, including receiving, put-away, storage, cycle counting, picking, packing, shipping, returns, and inventory reconciliation. * Ensure warehouse activities are executed in accordance with GMP, GDP, safety, security, hazardous material, and controlled material requirements, as applicable. * Maintain inventory accuracy and appropriate stock levels to support production, client demand, and business continuity. * Implement continuous improvement initiatives to optimize space utilization, material flow, labor efficiency, and warehouse documentation practices. Distribution and Logistics * Oversee inbound, outbound, domestic, and international logistics to ensure timely and compliant movement of materials and finished goods. * Manage carrier and third-party logistics provider performance, including service quality, delivery reliability, freight cost, documentation accuracy, and issue resolution. * Ensure shipments comply with applicable transportation, import/export, dangerous goods, temperature-controlled, chain-of-custody, and client-specific requirements. * Coordinate with internal and external stakeholders to resolve shipment delays, customs issues, temperature excursions, damaged goods, and delivery exceptions. Compliance, Quality, and Documentation  * Ensure supply chain processes comply with applicable regulatory, quality, client, and internal procedural requirements. * Support audits, inspections, supplier qualification activities, deviation investigations, CAPAs, change controls, and risk assessments related to supply chain operations. * Maintain accurate documentation for purchase orders, contracts, inventory records, shipping documents, receiving records, supplier communications, and logistics exceptions. * Develop, review, and update SOPs, work instructions, and training materials for supply chain operations. Qualifications * Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, Operations Management, Life Sciences, or a related field required; advanced degree preferred. * Minimum of 5–8 years of progressive experience in supply chain, procurement, logistics, warehouse operations, or distribution, preferably in a CDMO, pharmaceutical, biotechnology, radiopharmaceutical, or other regulated manufacturing environment. * Experience managing suppliers, procurement processes, contracts, carriers, third-party logistics providers, warehouse teams, and cross-functional stakeholders. * Working knowledge of GMP, GDP, inventory control, cold chain logistics, import/export requirements, controlled materials, hazardous materials, or dangerous goods shipping preferred. * Experience with ERP, WMS, TMS, inventory management systems, and Microsoft Office applications; Power BI or similar analytics tools preferred. Key Competencies  * Strong leadership, communication, negotiation, and stakeholder management skills. * Ability to balance cost, quality, compliance, service, and operational risk in a regulated environment. * Strong analytical and problem-solving skills with the ability to interpret data and drive performance improvements. * Demonstrated ability to manage multiple priorities, client requirements, and time-sensitive operational needs. * Continuous improvement mindset with experience improving supply chain processes, systems, controls, and team performance. Core Values The ideal candidate will embody Lantheus core values: * Let people be their best * Respect one another and act as one * Learn, adapt, and win * Know someone’s health is in our hands * Own the solution and make it happen The pay range for this position is between $111,000 and $185,000 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills and experience. Employees in this position are eligible for a discretionary performance-based cash incentive, and depending on the level of the role may be eligible for a discretionary annual equity award. Benefits for this position include a comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage. Other offerings include life and disability benefits, pre-tax accounts, a 401(k) with company contribution, and a variety of other benefits. In addition, employees are eligible for a generous time off package including paid vacation, holidays, sick days, and paid parental leave. Interested candidates can apply at Lantheus.com. Applications for this position will be accepted until August 1, 2026. Lantheus is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any characteristic protected under applicable federal, state, or local laws and ordinances. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Lantheus Talent Acquisition team at talentacquisition@lantheus.com [talentacquisition@lantheus.com]. Lantheus is an E-Verify Employer.