LanguageLine Solutions

Oversee and drive sales operations, develop regional business strategies, and ensure customer satisfaction within the language services industry. | Minimum 10 years in language services industry, proven revenue achievement, leadership skills, and industry knowledge. | Job Description Position Title: Regional Vice President Reports To: Chief Sales Officer Department: Sales Primary Location: US Remote Classification: Salary Position Summary The Regional Vice President is a key leadership role within LanguageLine Solutions, a leading language access company. The RVP will be responsible for overseeing and driving the company’s sales operations, growth, and strategic initiatives within a defined region. This dynamic position requires a seasoned professional with a deep understanding of the language services industry, exceptional leadership skills, and a proven track record of achieving revenue commitments and operational excellence. The RVP will work closely with the executive team to develop and execute a regional business plan that aligns with the company’s overall strategic goals. They will be responsible for driving revenue growth, managing a team of sales professionals and support staff, and strive for 100% customer satisfaction. Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive regional business plan that includes revenue commitments, market expansion strategies and operational efficiencies. Revenue and Growth: Lead the regional sales team to achieve and exceed revenue commitments by identifying net new business opportunities, developing strategic partnerships, and managing existing client relationships and expansion of solutions. Operational Excellence: Oversee all regional operations, ensuring the delivery of high-quality language access services on time and within commitment. Implement best practices for quality control and process improvement. Team Management: Recruit, train, and mentor a high performing team of sales professionals. Foster collaborative and results-driven work environment. Customer Satisfaction: Ensure 100% customer satisfaction by understanding client needs, resolving issues, and maintaining strong client relationships. Implement customer feedback mechanisms for continuous improvement. Market Expansion: Identify and evaluate opportunities for market expansion within the region, including new industries, geographic areas, and service offerings. Financial Management: Manage the regional commitment, monitor financial performance, and make data-driven decisions to maximize profitability. Compliance and Quality Assurance: Ensure compliance with industry standards and regulations. Implement quality assurance measures to maintain the company’s reputation for accuracy and reliability. Reporting and Communication: Provide regular updates to the Chief Sales Officer on regional performance, challenges, and opportunities. Communicate company strategies and objectives to the regional team. Qualifications: Bachelor’s degree in business, linguistics, or related field (master’s preferred). Minimum of 10 years of experience in the language services industry, with a track record of progressive leadership roles. Proven experience of achieving and exceeding revenue targets. Strong understanding of interpretation and translation services, including technology and industry trends. Exceptional leadership, communication, and interpersonal skills. Demonstrated ability to build and maintain strong client relationships. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and CRM software (Salesforce a plus). Willingness to travel within region as needed. Other Requirements Physical Demands--Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder. Occasional need to lift/carry up to 50-pound items/boxes, occasional need to squat or kneel. Other Physical Requirements-- Vision (near & distance, color); sense of sound (ability to hear customers). Work Environment--Work environment varies from home office setting to customer locations. Considerable travel is required, including driving and air travel. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, experience and education refers to the amount LanguageLine Solutions is willing to pay at the time of this posting. For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position. Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) Important Notice to Candidates: There may be LanguageLine imposters on some recruiting platforms, so be aware of the following: LanguageLine does not use Telegram or any other instant messaging platforms to conduct correspondence or interviews with candidates during our recruitment process. LanguageLine never requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise. Online applications posted through our Careers portal at http://www.languageline.com and http://www.languageline.com/uk are the only way for job applicants to apply with us. Once an online application has been received a unique applicant ID will be assigned which can be verified by all authorized company representatives. If anyone ever asks you for personal information or documents without your first having received an ID which has been authorized, please do not provide them with anything. We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences. We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.

The Research Associate is responsible for researching healthcare systems and providing information to nurses and members. This includes tracking cases, responding to requests, and ensuring compliance with policies and regulations. | Candidates must have a high school diploma or GED, with an associate degree preferred. A minimum of one year of healthcare experience is preferred, along with basic knowledge of MS Office and web navigation. | Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) BASIC FUNCTION Responsible for researching and understand websites and reference materials regarding the healthcare system; provide information to nurses regarding providers, eldercare, nursing homes and other requested information; respond to member requests by providing specific resources and options; track cases and follow-up with members and providers in a timely manner. *PLEASE NOTE THIS ROLE PAYS $16.00 PER HOUR** MAJOR JOB ACCOUNTABILITIES Research Functions – Research and understand websites and reference materials regarding the healthcare system ensuring adherence to department and corporate policies and procedures Research and document request information (e.g., primary care physicians, dentists, etc.) Identify appropriate benefit plans for benefit offerings Provide information to advocates regarding providers, eldercare, nursing homes and other requested information Respond to member requests by providing specific resources and options Enter all required documentation into the system and ensure its accuracy Ensure research results are compiled in a user friendly format for members to review and respond Track cases and follow-up with members and providers in a timely manner Exercise exceptional customer service skills in an effort to optimize each contact with the member Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations Know and support approved departmental and corporate policies and procedures relating to benefit issues Ensure policies and procedures are in compliance with all applicable laws and regulations, including the privacy of employee health information in compliance with federal and state laws such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) Healthcare System Research Assistance - Assist in resolving routine research issues by identifying issue(s) and researching in a timely manner *Follow research through until resolution *Document all issues thoroughly maintaining department files or appropriate system *Continuously evaluate the status of all work efforts, ensuring all tasks are prioritized to assist in providing timely and quality services *Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or to complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Mental and Physical Requirements *This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time. *Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day Related Duties as Assigned - - * The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents * Consequently, job incumbents may be asked to perform other duties as required * Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications. Education * High School Diploma or G.E.D. * Associates degree from an accredited college or university with major course work in business administration, liberal arts, healthcare management, or a related field preferred. Experience * Minimum of one year healthcare experience preferred Other * Basic knowledge of MS Word, Excel, and Web Navigation required * Must score acceptably on job related testing * Ability to pass standardized interview * Based on assignment may need to be bilingual in English, Spanish, etc. A successful incumbent in the job will be able to demonstrate the following skills and abilities: Strong communication (verbal and written) skills and phone etiquette Ability to provide requested research or information to physicians’ offices, hospitals, insurance companies and nurses Highly effective listening skills Strong problems solving/issue resolution skills Excellent customer service and customer resolution skills Organizational and administrative skills including follow-up on issues and the ability to multitask. Ability to work in a team environment Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: National Customer Service Association All-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) Physical Requirements: This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions, as well as standing or light movement during group activities, workshops, and team-building events. Essential physical functions include speaking, hearing, and manual dexterity for documenting case notes, navigating computer systems, and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required, including typing, mouse navigation, and viewing digital content. Visual acuity is necessary for reading client records, electronic documentation, and conducting virtual sessions when needed. Mental and Cognitive Requirements: The role requires strong emotional resilience, active listening, and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations, maintain professional boundaries, and uphold confidentiality. The ability to develop therapeutic rapport, apply evidence-based interventions, and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership. Work Environment: This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private, designated office for confidential counseling and group programming, with access to standard office equipment and secure data systems. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) The healthcare system is complex, leading to frustration, stress, and lost time and money. Often, people don’t know where to call when they need help with their healthcare, which leads to them not getting the care they need when they need it. Health Advocate makes healthcare easier for organizations, their employees, and their employees’ family members. Since 2001, we have been making it easier for people to take control of their health and well-being by personalizing and simplifying the experience. We are proud to deliver services that reduce healthcare costs, support businesses, enrich the workplace, and empower healthy change. Using a combination of personalized help from our compassionate team, proprietary technology, and advancements in data science and machine learning, we help people get the care they need, and make healthy lifestyle choices, when they need it. Join our team! Our Health Advocates are the heart of our business. Every day, they do important work that guides people to better health and truly improves their lives. You have to have heart to do what we do. If you are dedicated to helping people, looking for meaningful work, and excited about doing a job that is truly life-changing—for you and for the people that you help—apply today!

Drive new revenue growth by identifying and closing sales opportunities with Healthcare and Enterprise customers, managing a portfolio of leads, negotiating contracts, and coordinating cross-functional sales efforts. | Bachelor’s degree or equivalent sales experience, proven ability to sell to executives, proficiency in Salesforce and Microsoft Office, excellent communication skills, and willingness to travel up to 50%. | Job Description JOB DESCRIPTION Position Title: Strategic Account Executive Reports To: Regional Vice President, Central Department: Sales Location: Central Region Status: Full-Time Employee, Exempt Summary This position is responsible for driving new revenue growth by identifying and selling language solutions to Healthcare and Enterprise organizations within a defined base of prospective and current customers. Product suite includes telephone interpretation, video interpretation, language proficiency testing, translation and localization as well as emerging solutions. Major Responsibilities, but not limited to: Identify, engage and close sales opportunities with new Healthcare and Enterprise customers as well as existing customers that represent opportunities for growth. Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions. Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives. Manage a portfolio of Healthcare and Enterprise leads generated through prospecting calls and company marketing sources. Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services. Negotiate contract terms and conditions and manage contract process through to execution Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items. Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams. Manage complex sales opportunities by ensuring buy-in from all customer stakeholders. Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs. Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records. Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities. Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls). Metrics will include (but are not limited to) the following: Meet or exceed annual revenue targets. Maintain accurate and updated pipeline. Minimum of 30 customers meetings per month. (Includes F2F & Video) Track all activity in Salesforce.com. Qualifications: Bachelor’s Degree or equivalent sales experience. Language services industry experience. Proven ability to sell to top-level executives in by articulating value proposition and tangible ROI. Customer Centric Selling, Solution Selling Excellent written and verbal communication skills. Must be highly motivated, possess a positive attitude and have excellent organizational skills. Proficient in MS Word, Excel, and PowerPoint, and Salesforce.com applications. Travel as required (up to 50%). If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position. Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) Important Notice to Candidates: There may be LanguageLine imposters on some recruiting platforms, so be aware of the following: LanguageLine does not use Telegram or any other instant messaging platforms to conduct correspondence or interviews with candidates during our recruitment process. LanguageLine never requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise. Online applications posted through our Careers portal at http://www.languageline.com and http://www.languageline.com/uk are the only way for job applicants to apply with us. Once an online application has been received a unique applicant ID will be assigned which can be verified by all authorized company representatives. If anyone ever asks you for personal information or documents without your first having received an ID which has been authorized, please do not provide them with anything. We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences. We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.