LaFontaine Automotive Group

Manage and oversee the vehicle sales department, set sales goals, and develop strategies to increase sales and customer satisfaction. | Requires at least three years of automotive sales experience, supervisory experience preferred, and a valid driver's license. | Job Description AUTOMOTIVE SALES MANAGER Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! The Position The Sales Manager is responsible for maintaining a well-balanced Used and New Car Vehicle inventory and selling each unit at a maximum gross profit. Will establish objectives for the department and accomplish them through planning, organizing, controlling, and measuring the performance of the vehicle’s salespeople. Must present a professional appearance. The Perks • Competitive Compensation • Employee Referral Program • Employee Discounts on Sales and Service • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) • 401(k) and Employer Match • Holiday Savings Program with Employer Match • Paid Time Off • Holiday Pay Skills & Qualifications • Excellent oral and written communication skills. • Ability to read and comprehend instructions and information. • Ability to use personal computer applications including word processing and spreadsheet software. • Current valid driver’s license and state sales license. Education And Experience • High school diploma or the equivalent. • Three years in automotive sales (including experience in both New and Used Car Sales, finance, and insurance). • One year in a supervisory position preferred. • Broad knowledge of all types of vehicles. Essential Duties & Responsibilities • Determine monthly and annual forecasts in terms of unit sales, gross profit objectives and departmental profits. • Establish objectives with each salesperson regarding closing percentages, prospecting efforts, unit sales, time utilization and projected income. • Direct and schedule the activities of the vehicle sales department employees. • Establish a program to ensure vehicle salespeople are kept informed of current inventory. • Establish and maintain standards for displaying, merchandising, and maintaining new and used vehicles and lot. • Oversee the efforts of vehicle salespeople to enhance the image and customer satisfaction ratings of the facility. • Monitor vehicle salespeople’s payroll records. • Assist vehicle salespeople in setting their short and long-term objectives. • Communicate daily with New Car Sales Manager regarding recent trade-ins. • Establish standards for appraising used vehicles including requirement to obtain vehicle history report. • Complete written appraisal on all potential trade-in vehicles. • Ensure cosmetic and mechanical reconditioning of used vehicles is performed within cost and time limitations. • Develop, implement, and monitor the use of a prospecting program and follow-up. • Plan and control the display of vehicles. Establish and maintain standards. • Conduct sales meetings daily to review the previous day’s results and determine current day’s plan of action. • Provide on-the-job training for salespeople. • Develop and implement a prospecting program for salespeople and ensure the program is followed to achieve desired results. • Facilitate New vehicle pre-delivery with the Service Manager. • Review monthly productivity reports, salespeople’s monthly forecasts and profit performance with the Operations Director by salesperson and as a department. • Review salespeople’s performance and develop programs of improvement for those unable to meet their objectives. • Ensure vehicle salespeople maintain a 100-percent turnover to the Finance & Insurance Manager. • Evaluate the condition of demonstrators monthly. • Ensure compliance with information security and other laws. • Understand and comply with current federal, state, and local regulations that affect the New and Used vehicle sales department such as consumer sales practices, FTC requirements and information security programs. • Recommend New vehicle inventory levels to be carried based on customer and market analyses. • Assist salespeople in closing deals. • Communicate with vehicle salespeople to ensure company policies and procedures are understood and followed. • Complete all training as directed by management. • Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies. • Any other duties as assigned. Physical Requirements • While performing the duties of this job, the employee is frequently exposed to outside weather conditions. • Regularly required to stand, talk, and hear. • Frequently is required to walk and sit. • Is potentially exposed to exhaust fumes or other airborne particles. • Occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The Company Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion. LaFontaine Automotive Group is an equal opportunity employer. TIER3

Manage and develop the Internet Sales Team, oversee lead management, and improve sales processes. | High school diploma, valid driver’s license, experience in managing sales teams, and proficiency with CRM systems. | Job Description AUTOMOTIVE INTERNET SALES MANAGER Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! The Position Our Internet Sales Manager is responsible for timely responding to internet sales leads and to sell automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers and closing sales. Other responsibilities include frequent correspondence with potential customers, data entry tasks and managing Internet Sales Team. The Perks • Competitive Compensation • Employee Referral Program • Employee Discounts on Sales and Service • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) • 401(k) and Employer Match • Holiday Savings Program with Employer Match • Paid Time Off • Holiday Pay Skills & Qualifications • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. • Ability to write reports, business correspondence, and procedure manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Education And Experience • High School Diploma or GED • Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required. Essential Duties & Responsibilities • Manage Internet Sales Team. • Coaching, Side-by-side sales, monthly performance reviews. • Recruit and hire for Internet sales position. • Internet Lead Liaison. • Field questions and handle higher priority leads. • Communicate inventory availability and ordering lead times. • Monitor Internet Appointments and re-assign if necessary. • Make sure leads are answered in a timely manner. • Making calls, texts, emails and setting appointments to support sales goals and drive traffic. • Review Individual and Store Closing % weekly and communicate accordingly. (Weekly, Monthly) • Monitor response time and communication logs. • CRM Data • Identify duplicate leads. • Input missing leads. • Listening to phone calls. • Ensure bad and lost leads are marked appropriately. (Daily, Weekly) • Provide recommendations to GM to improve processes and closing percentages. – (Monthly) • Lead source effectiveness. • Missed opportunities. • Utilization of our Digital Technologies and Digital Retail tools. • Participate in Operations Review as requested. • Start and stop Internet lead round robin status when consultants have extended leaves. • Maintain appropriate CSI sores and KPI metrics. Physical Requirements • While performing the duties of this job, the employee is frequently exposed to outside weather conditions. • Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. • Regularly required to stand, talk, and hear. • Frequently is required to walk and sit. • Is potentially exposed to exhaust fumes or other airborne particles. • Occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The Company Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion. LaFontaine Automotive Group is an equal opportunity employer. TIER2