Laboratory Express

Handle inbound communications with patients and healthcare providers, assist with test ordering and billing, maintain accurate records, and ensure customer satisfaction in a remote setting. | High school diploma or equivalent, 2+ years customer service experience preferably in healthcare, strong communication and organizational skills, proficiency with CRM and Microsoft Office, and ability to maintain confidentiality. | LABORATORY EXPRESS Position: Customer Service Representative Department: Client Services & Support Employment Type: part time Work Arrangement: 100% Remote Compensation: $27.00 - $32.00 per hour POSITION SUMMARY: Laboratory Express is seeking a compassionate and detail-oriented Customer Service Representative to serve as a primary point of contact for our healthcare providers, patients, and clinical partners. This remote position plays a vital role in delivering exceptional customer experiences while supporting our mission to provide accurate and timely laboratory diagnostic services. KEY RESPONSIBILITIES: • Handle inbound calls, emails, and chat inquiries from patients, physicians, and healthcare facilities with professionalism and empathy • Provide information regarding laboratory test services, specimen collection procedures, testing turnaround times, and result availability • Assist clients with test ordering, requisition forms, account setup, and portal access • Schedule patient appointments for specimen collection at Laboratory Express facilities or mobile phlebotomy services • Process and verify insurance information, obtain pre-authorizations, and explain billing procedures to patients • Address and resolve customer complaints, concerns, and service issues promptly and effectively • Coordinate with laboratory staff, phlebotomists, and courier services to ensure timely specimen collection and processing • Update and maintain accurate customer records in the database and CRM system • Provide status updates on pending test results and communicate delays or issues to appropriate parties • Educate customers on specimen collection requirements, fasting instructions, and test preparation guidelines • Process refund requests, billing adjustments, and payment arrangements according to company policies • Document all customer interactions thoroughly with detailed notes in the ticketing system • Meet or exceed performance metrics including call quality, response time, customer satisfaction scores, and resolution rates • Stay informed about new laboratory tests, services, pricing, and company policies through ongoing training REQUIRED QUALIFICATIONS: • High school diploma or equivalent (Associate's degree preferred) • 2+ years of customer service experience, preferably in healthcare, laboratory, or medical office setting • Excellent verbal and written communication skills with a professional phone manner • Strong interpersonal skills with ability to build rapport and demonstrate empathy • Proficiency in computer systems, including CRM software and Microsoft Office Suite • Ability to multitask and navigate multiple computer systems simultaneously • Strong organizational skills and attention to detail • Problem-solving abilities and sound judgment in handling customer concerns • Reliable high-speed internet connection and dedicated home workspace • Ability to maintain confidentiality and comply with HIPAA regulations PREFERRED QUALIFICATIONS: • Experience in medical laboratory, diagnostic services, or healthcare customer service • Familiarity with medical terminology and laboratory testing procedures • Knowledge of health insurance verification and authorization processes • Experience with Laboratory Information Systems (LIS) or Electronic Health Records (EHR) • Bilingual skills (English/Spanish) highly desirable • Previous experience with Salesforce, Zendesk, or similar CRM platforms

Respond to customer inquiries via multiple channels, resolve shipment and account issues, document interactions, escalate complex problems, and collaborate to improve customer experience. | Entry-level experience in online or remote customer support, strong communication skills, proficiency with computers and CRM software, and a customer-first mindset. | Online Customer Support-Laboratory Express Job Title: Online Customer Support - Laboratory Express Employment Type: Full-time/Part-time About Laboratory Express Laboratory Express is committed to providing reliable high-quality laboratory logistics and support solutions. Our team ensures that clients receive excellent service with fast, accurate, and dependable assistance. We are seeking a dedicated Online Customer Support Representative to join our team and be the first point of contact for our valued clients. Responsibilities 1. Respond promptly to customer inquiries via email chat, phone. 2. Provide accurate information about Laboratory Express services, orders, and processes 3. Assist customers in resolving issues related to shipments, account access, and service requests. 4. Maintain customers records by documenting conversations and transactions. 5. Escalate complexed issues to the appropriate team for further support. 6. Follow up to ensure customer satisfaction and resolution of concerns 7. Collaborate with internal teams to improve customer experience and streamline processes. Qualifications 1. Previous experience in online or remote customer support preferred 2. Strong written and verbal communication skills 3. Ability to multi-task, prioritize, and manage time effectively 4. Proficient with computers, email systems, and CRM software. 5. Problem-solving mindset and a customer -first attitude 6. High attention to detail and accuracy Laboratory Express is one of the leading companies equipping healthcare providers.

Process insurance claims, verify patient coverage, handle billing inquiries, maintain patient accounts, communicate with insurance and healthcare providers, and generate revenue reports. | High school diploma required, associate degree preferred, billing or customer service experience preferred, strong computer and communication skills, with training provided for medical coding and lab procedures. | Billing Specialist-Laboratory Express $22-$28/hour| Full-time | Entry Level | Training Provider | About the Role Laboratory Express is seeking a Billing Specialist to manage insurance claims, patient billings, revenue cycle operations for our diagnostic laboratory services. Ideal for detailed oriented professionals with billing or customer service experience. Key Responsibilities 1. Process insurance claims and verify patient coverage and benefits. 2. Submit claims to insurance companies and follow up on denials/rejections 3. Handle patient billing inquiries and payment processing. 4. Review laboratory orders for proper coding and authorization 5. Maintain accurate patient accounts and resolve billing discrepancies 6. Communicate with insurance companies, patients, and healthcare providers 7. Generate reports on collections, aging accounts, and revenue metrics Requirements 1. High school diploma or equivalent required: Associate degree preferred 2. Previous billing, insurance, or customer service experience strongly preferred 3. Knowledge of medical billing and insurance processes a plus 4. Strong computer skills and attention to detail 5. Excellent communication skills for phone and written correspondence 6. No laboratory billing experience required-comprehensive training in medical coding and laboratory procedures What We Offer 1. Excellent pay: $22 - $28hr 2. Outstanding benefits: Health, dental, vision, 401k with matching 3. Professional development: Medical coding certification support and continuing education. 4. Career growth: Advancement opportunities in revenue cycle management 5. Office environment: Professional setting with modern technology 6. Regular schedule: Monday - Friday 8:00 a.m. til 5:00 p.m. with excellent wrk life balance Laboratory Express is one of the leading companies equipping healthcare providers.