Kustomer

Lead product strategy and development for Voice and Knowledge Base features, collaborating across teams to deliver impactful solutions. | 5+ years in product management with technical experience, familiarity with AI, and strong stakeholder communication skills. | About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year. About the Role As a Product Manager (Senior level) at Kustomer, you’ll be leading our product efforts around our Voice channel and Knowledge Base. You will be a part of organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our design and engineering teams to execute on. You will own features from end to end and be responsible for them getting to DONE. You'll be responsible for: Product Strategy & Roadmap: Own and execute on the product strategy for Voice and the Knowledge Base within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap. Cross-Functional Collaboration: Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations. Customer Focus and Competitive/Market Analysis: Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy. Execution & Delivery: Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes. Stakeholder Management: Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks. Your qualifications: 5+ years of experience in product management, with experience working in highly technical products that include a voice and/or contact center feature set. You have a degree in a technical or related field, or equivalent professional experience. Experience with AI, including the ability to effectively leverage AI in your day-to-day work. You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces. You have an eye for elegant design and believe in “thinking for the customer.” Ownership comes naturally to you and you like being responsible for multiple large projects. You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds. Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers. You’re passionate about learning, always seeking out the latest technologies and market trends. Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus. Located in the NY metro area is highly preferred. HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Manage CEO’s calendar, travel, and correspondence; plan company events; support executive team and office operations; coordinate with investors and leadership. | 5+ years as Executive Assistant to CEO, startup experience, excellent communication, proactive problem-solving, detail-oriented, and ability to manage multiple projects. | About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year. About the Role: As the Executive Assistant (EA) to the CEO, your focus will be driving forward productivity, optimizing for efficiency, anticipating needs, and proactively solving issues before they become problems. This role will report to the Chief of Staff to the CEO. Additionally, this role will also support EA needs for our President & COO. Additional responsibilities that fall under your purview are: enhancing and celebrating our culture, aiding in administrative tasks across the organization such as: event planning, company-wide meeting preparation - including presentation materials, light office management and supporting the remainder of the executive team with administrative requests. This role is based in the New York Metropolitan Area (NY, NJ, CT). Commutable distance to Manhattan is required. We may assign some in-person duties in the NYC Metro Area including a hybrid in-office schedule. You’ll be responsible for: Proactively managing the CEO’s calendar, meetings, and correspondence Booking travel, accommodations, reservations as needed for the CEO and executive team events Work closely with the Chief of Staff to align the CEO’s work and week to the goals and necessary outcomes Working with the broader Senior Leadership team on behalf of the CEO for scheduling and following up on outstanding items Key event planner for company-wide events and leadership team offsites, coordinating all the venues and details to make an amazing employee experience Overseeing the smooth operation of our small NYC office, including in-person and remote coordination, and ensuring it remains stocked with essentials Partner with the People team to create and host cultural events and recognition opportunities for our Krew Driving forward ad-hoc projects and work as needed Working with teams to facilitate Kustomer events across Kustomer including Sales, Talent, and Marketing Coordinating with our Investors to coordinate board meetings and other interactions with our leadership Assisting other executives with travel, expenses, and other ad-hoc projects Your qualifications: 5+ years of experience as an Executive Assistant to the CEO Experience working in a startup environment Track record of evolving time management skills and improving the value provided to your executives Detail obsessed, capable of driving forward multiple projects/tasks in parallel Stellar communication skills - written and verbal - and used to communicating with all levels of an organization Proactive in your thinking, anticipating needs and providing solutions before issues arise Thrive in a fast-paced and quickly changing priorities and context switching Builds strong relationships across any company you are a part of to create a network and trust with team members Your responsibilities: Proactively managing the CEO’s calendar, meetings, and correspondence Booking travel, accommodations, reservations as needed for the CEO and executive team events Work closely with the Chief of Staff to align the CEO’s work and week to the goals and necessary outcomes Working with the broader Senior Leadership team on behalf of the CEO for scheduling and following up on outstanding items Key event planner for company-wide events and leadership team offsites, coordinating all the venues and details to make an amazing employee experience Partner with the People team to create and host cultural events and recognition opportunities for our Krew Driving forward ad-hoc projects and work as needed Working with teams to facilitate Kustomer events across Kustomer including Sales, Talent, and Marketing Coordinating with our Investors to coordinate board meetings and other interactions with our leadership Assisting other executives with travel, expenses, and other ad-hoc projects Your qualifications: 5+ years of experience as an Executive Assistant to the CEO Experience working in a startup environment Track record of evolving time management skills and improving the value provided to your executives Incredibly detail oriented, capable of driving forward multiple projects/tasks in parallel Stellar communication skills - written and verbal - and used to communicating with all levels of an organization Proactive in your thinking, anticipating needs and providing solutions before issues arise Thrive in a fast-paced and quickly changing priorities and context switching Builds strong relationships across any company you are a part of to create a network and trust with team members HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.