Kustomer

Improve developer experience by building and modernizing tools, workflows, and AI-powered systems to enhance engineering efficiency. | Requires 5+ years full-stack programming experience, familiarity with AI developer tools, and system design skills; your current experience does not meet the seniority or technical scope. | About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year. About the Role Kustomer is hiring an impactful Developer Experience Engineer to join our Foundation team. In this role, you will improve developer experience across the engineering organization by identifying friction points, modernizing tools, and enabling engineers to work faster and more effectively. This is a founding engineer role; the first of its kind at Kustomer. There’s no playbook yet; you’ll build this function from the ground up. You will build and evolve systems, workflows, and AI-powered tooling that engineers rely on day-to-day, focusing on impact rather than isolated internal tools. In this role, you will accelerate product delivery, formalizing backlog improvements, and helping Kustomer engineers 10x their efficiency. AI is a core part of how we build. You'll use AI tools daily to move faster and raise the bar on what you ship. You'll also help build AI-powered product capabilities that meaningfully improve the customer experience. We're looking for engineers with strong technical judgment, a high bar for craft, and real curiosity about how systems, product, and AI intersect. You take initiative, thrive in ambiguous problem spaces, and own your work end to end, from design through production. Not because someone's tracking it, but because you genuinely care about what you're building. If you want your work to directly shape the product and the team around you, we'd love to hear from you. You'll be responsible for: Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer. Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity. Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization. Your qualifications: Proven experience in a developer experience, developer tooling or platform engineering role Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc. Ability to see the big picture across engineering and product to identify systemic inefficiencies Experience with containers and deployment with ECS and Terraform is a big plus. Degree in Computer Science or a related disciplines HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Leading digital, content, and social media strategies to enhance brand presence and demand generation. | Over 12 years in digital marketing, SaaS experience, leadership in demand generation, proficiency with CRM and marketing automation platforms. | About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year. About the Role As Head of Digital and Content Marketing, you will report to the CMO and define and lead the strategy, vision, execution, and evolution of our digital presence, content ecosystem, and social media engagement. You will build, mentor, and scale a high-performance team across digital, content and social media. You are the strategic voice for how our brand story is told in the digital space, across owned, earned, and paid channels and are accountable for measurable business impact (brand awareness, demand generation, customer retention) via content and social. You will partner cross-functionally with marketing, product, and sales and other stakeholders to ensure integrated, on-brand, high-impact digital storytelling. Key Responsibilities: Strategic & Leadership Develop and own the digital + content + social media strategy, aligned to overall brand, marketing, and business goals (short- and long-term). Set objectives, KPIs, targets (e.g. reach, engagement, conversions, funnel metrics) and track performance. Manage and optimize the inbound funnel and paid digital programs Drive innovation: stay ahead of trends, new platforms, tools, formats, content models — proactively test and pilot new digital/content/social approaches. Foster a culture of experimentation, data-led decision making, optimization, and continuous learning and use of AI. Mentor and lead a team: hire, develop, retain top-tier talent across content, social, creative, operations, and paid/social media functions. Budgeting, resource allocation, and vendor/agency management for digital, content, and social initiatives. Serve as a visible leader and evangelist for digital storytelling across the organization — guiding cross-functional collaboration and alignment. Inbound & Paid Media As a key growth driver, you will oversee the strategy and execution of inbound and paid media programs designed to attract, convert, and retain customers. This includes leading search (SEO/SEM/AEO), paid social, display, retargeting, and sponsored content initiatives, as well as optimizing web and landing experiences for conversion. You will partner closely with demand generation and analytics teams to ensure campaigns are data-driven, performance-optimized, and integrated with content and social storytelling. Content Oversee the content strategy, including editorial calendar, themes, pillars, messaging frameworks, and formats (long-form, short-form, newsletters, video, audio, interactive, etc.). Ensure high-quality, on-brand content across web, blog, microsites, video, social, and other digital touchpoints. Define content governance, workflows, and operations (e.g. ideation process, content planning, approvals, SEO optimization, distribution, repurposing). Collaborate with creative / design partners to deliver visual, motion, and experience pieces that align with content and brand needs. Ensure content is optimized for SEO, user experience, accessibility, and discoverability. Social Media & Podcast Lead overall social media strategy: organic, paid, community, influencer partnerships, and emerging formats. Build audiences and communities; improve engagement, sentiment, share-of-voice. Collaborate with internal program owners to amplify our influencer and TLC community. Position and amplify Kustomer leadership voices in thought/leadership opportunities Monitor social listening, sentiment, brand mentions, crisis response, and community governance. Oversee paid social media campaigns, in collaboration with performance/demand teams, to amplify reach and drive conversions. Coordinate with customer success / community / support functions on social customer engagement and advocacy. Analytics & Optimization Define and monitor key metrics across content and social (e.g. reach, impressions, engagement, CTR, conversions, ROI). Use qualitative and quantitative insights to optimize content/social performance. Report on results, learnings, and recommendations to senior leadership. Establish dashboards, attribution models, and measurement frameworks to tie content & social activity to business goals (e.g. pipeline, retention, advocacy). Cross-functional Collaboration Act as a strategic partner to marketing, brand, product, demand, PR/communications, creative/design, growth, and analytics teams to sync on messaging, timing, and channel integration. Ensure brand consistency and voice across content, social, and digital channels. Support launches, campaigns, events, product updates, and go-to-market execution via content & social narrative planning and amplification. Your qualifications: Bachelor’s degree in Marketing, Business, or related field; MBA or advanced degree preferred. 12+ years in demand generation or digital marketing, with a proven track record in SaaS or technology environments. 5+ years of management experience Proven demand marketing executive with 10+ years building and executing multi-channel go-to-market strategies. Expertise in scaling B2B SaaS demand engines through multiple revenue stages in mature markets. Extensive experience engaging global enterprise, mid-market, and SMB customers across complex buying organizations; CRM/Customer Support industry experience is a plus. Strategic and data-driven thinker skilled at setting objectives, designing scalable solutions, and continuously optimizing demand funnels across regions, segments, and business lines. Strong cross-functional leader with a results-driven mindset, clear communication style, and a bias for action. Deep understanding of digital channels, including SEO, SEM, social media advertising, and email marketing. Proficient with CRM and marketing automation platforms (e.g., HubSpot, Marketo, Salesforce). Hands-on experience with ABM strategies and tools (e.g., Demandbase, 6Sense). Exceptional communicator and collaborative leader with a talent for fostering high-performance teams HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Providing technical support, troubleshooting, documentation, and mentoring in enterprise environments. | Extensive experience in technical support, networking, storage, Linux, Windows, VMware, and documentation, with leadership in escalation management. | About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year. About the Role We’re looking for a Full Stack Software Engineer to join our Product Engineering team. The Product Engineering team builds the core experiences that define how users interact with Kustomer. This is a hands-on role focused on delivering real impact through high-quality, user-facing features. You will work across the stack, shipping new capabilities, improving performance, and contributing to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS. You will be expected to take full ownership of your work and collaborate closely with teammates in engineering, product, and design. AI plays an important role in how we build. You should be comfortable using AI tools to accelerate development, validate your work, and improve overall code quality. You will also contribute to AI-powered product features where they can meaningfully improve the end-user experience. What We're Seeking We seek engineers who combine technical excellence with genuine passion for their craft. Our ideal candidate is someone who approaches challenges with curiosity and intrinsic motivation; working on problems not just because they're assigned, but because they find the work genuinely engaging and meaningful. You should be someone who is naturally detail-oriented, professional, and brings a structured approach to your work while remaining open-minded and adaptable to new technologies and methodologies. We value candidates who work hard and maintain high personal standards, driven by ambition to grow both technically and professionally. Most importantly, we're looking for engineers who are passionate about the technology space we operate in, particularly AI and automation. You should be excited about the problems we're solving and eager to contribute to innovative solutions that push the boundaries of what's possible. If you're someone who takes ownership of your work, approaches challenges with intellectual curiosity, and thrives in environments where your passion for technology can directly impact product development, we'd love to hear from you. What You’ll Do: Design, develop, and deploy robust and scalable full-stack web applications using Node.js, React, Golang, MongoDB, and AWS Collaborate with cross-functional teams, including product managers, designers, and other engineers, to understand project requirements and translate them into technical solutions. Build efficient and reusable backend and frontend components and libraries Develop APIs and integrate with external services and databases, ensuring data integrity and security Write clean, maintainable, and well-documented code following best practices and coding standards Optimize application performance by implementing caching mechanisms, efficient algorithms, and database indexing Implement front-end interfaces with a focus on user experience, responsiveness, and accessibility Conduct thorough testing, including unit testing and integration testing, to ensure the quality and reliability of the application Collaborate with Infrastructure Engineers to deploy and maintain applications on AWS, ensuring high availability and scalability Monitor and troubleshoot production issues, providing timely resolutions and proactive bug fixes Stay up to date with the latest industry trends, tools, and technologies related to full-stack development and propose improvements to the development process Conduct code reviews, provide constructive feedback, and mentor junior developers to ensure code quality and continuous improvement Use AI tools to support day-to-day development, including writing, debugging, testing, and validating code Contribute to the design and implementation of AI-powered features where they enhance end-user experience or improve platform efficiency Stay current with emerging AI development tools and practices, and help the team adopt those that improve velocity and quality Your qualifications: 7+ years of progressive software development experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience) Proficiency in one of the modern server-side languages such as JavaScript, Go, Python, or Rust Experience in building web applications, preferably using React.js, and familiarity with front-end development principles including responsive design and cross-browser compatibility Deep understanding of software engineering principles, design patterns, and best practices for building scalable and maintainable code Experience with RESTful API development, integrating with external services and databases Familiarity with cloud platforms such as AWS or GCP, and experience with cloud services like AWS Lambda or Firebase Familiarity with version control systems, such as Git, and collaborative development workflows Ability to diagnose and debug complex issues, optimize application performance, and identify areas for improvement Experience using AI tools to support software development tasks such as code generation, debugging, testing, or documentation Hands-on experience with modern AI developer tools such as GitHub Copilot, Cursor, Claude Code, or similar Your application will stand out if you have: Familiarity with integrating AI or ML-powered capabilities into web applications, even at a prototype or feature level Exposure to integrating third-party AI APIs or frameworks (e.g., OpenAI, Anthropic, LangChain, or vector databases like Pinecone) Interest in exploring how AI can enhance developer workflows and improve product functionality Experience with testing frameworks and methodologies (e.g., Jest, Playwright, Cypress, Mocha, Selenium) and a focus on code quality through unit testing and integration testing Strong Proficiency in AWS services such as EC2, S3, Lambda, API Gateway, and CloudFormation Strong understanding of NoSQL databases, particularly MongoDB, including data modeling and query optimization Familiarity with containerization technologies like Docker and container orchestration frameworks like Kubernetes Familiarity with CI/CD pipelines and automation tools for building, testing, and deploying applications Familiarity with authentication and authorization mechanisms (e.g., OAuth, JWT) Github activity showing thoughtful, relevant contributions We encourage you to apply even if you don’t meet every requirement - experience comes in many forms, and we value potential, curiosity, and diverse perspectives HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.