Kraken

Own legal technology, data, and AI strategy while managing budgets, outside counsel, resourcing, and workflow modernization. | Requires 10+ years in legal operations, legal technology, or process design, including demonstrated AI initiatives, financial management, and cross-functional leadership. | Building the Future of Open Finance Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. The team Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. The Director, Legal Operations will serve as the centralized owner for Legal’s operations, technology, data, and execution. This role is responsible for Legal AI strategy and implementation, partnering closely with Engineering, Product, Security, Finance, and other stakeholders to modernize and scale Kraken’s legal function. As Kraken’s regulatory footprint and business complexity grow, this leader will own operational strategy, tooling, process design, and metrics—driving automation, AI adoption, workflow standardization, and vendor optimization. This role ensures Legal operates as a strategic, data-driven partner to the business rather than a reactive cost center. This leader will also be responsible for Legal’s financial, resourcing, and demand management foundations—ensuring the right work is done by the right resource at the right cost, with predictable outcomes as the organization scales. The opportunity Serve as DRI for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance. Own Legal’s operating model across workflows, processes, resourcing, and service delivery. Own budget planning, forecasting, accruals, and cost modeling with Finance. Manage legal billing and outside counsel. Lead resourcing, capacity planning, headcount modeling, role design, and make/buy/automate decisions. Manage the legal technology stack (CLM, matter management, AI tools, knowledge management, intake, spend management). Enforce centralized ownership, standardization, and compliance across legal technology. Evaluate AI tooling, drive build-vs-buy decisions, translate requirements into technical roadmaps, ensure secure deployment, measure ROI, and lead integrations. Establish metrics, dashboards, and controls for workload, demand, spend, cycle times, efficiency, risk, and outcomes. Design and operate intake, triage, and demand-management frameworks, including prioritization models, service tiers, SLAs, and self-service pathways. Optimize vendor and contractor management, spend controls, billing review, performance measurement, and work allocation. Design, implement, and adopt AI-enabled legal workflows at scale. Evolve the Legal knowledge management strategy (playbooks, templates, decision trees, guidance) for reuse and automation. Prioritize operational, process, and technology initiatives based on impact, risk reduction, and ROI. Lead change management, training, and adoption for new processes, technologies, and AI systems. Ensure compliance with regulatory, security, privacy, and compliance standards. Maintain operational controls to reduce legal, regulatory, and model risk. Enable attorneys to focus on legal judgment, strategy, and advisory work. What you bring 10+ years in Legal Operations, legal technology, process design, finance-adjacent operations, or operational leadership. Experience scaling legal operations, legal technology, financial management, and data-driven execution. Experience driving automation and AI initiatives from strategy through deployment, governance, adoption, and ROI measurement. Understanding of legal workflows (contracts, regulatory, litigation, investigations, intake, outside counsel management) and process redesign. Hands-on experience optimizing legal technology platforms (CLM, matter management, spend management, intake, knowledge management, AI tools). Ability to translate requirements into technical roadmaps and operational plans. Experience establishing metrics, dashboards, controls, and OKRs. Communication skills to influence legal leaders, executives, and technical teams. Experience operating in ambiguity and leading transformation in high-growth environments. Nice to haves Experience in fintech, crypto, financial services, or regulated industries. Background in enterprise AI governance, model risk management, or secure AI deployment. People management experience in Legal Operations or adjacent functions. Experience benchmarking Legal Operations practices, tooling, and cost structures against industry standards. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Our commitment Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

Build and own React Native features for consumer financial experiences and serve as a technical expert for an app tailored to Asian markets. | Requires strong React Native experience, a product-building mindset, and a record of shipping consumer mobile apps in Asian markets while handling regional technical constraints. | Building the Future of Open Finance Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. The team Founded in 2011, Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions globally. We offer spot trading, margin, futures, staking, and OTC services for both individual investors and institutional clients. The Consumer Mobile team builds the Kraken app, the interface millions of people use to interact with their money. We work primarily in React Native to make complex financial experiences intuitive, fast, and trustworthy. Our product-minded engineers work closely with Product and Design to understand client problems, challenge assumptions, shape solutions, and measure whether what we ship improves the experience. We are expanding into Asia and building a new app specifically for Asian users. This requires genuine experience with the region’s distinct user expectations, design language, and technical constraints compared with Western markets. The opportunity Build and own high-quality React Native features end to end, from ambiguous client problems and solution design through implementation, launch, measurement, and iteration Partner closely with Product and Design to shape thoughtful, responsive, and trustworthy financial experiences, including product discovery, trading, and simplified client journeys Work with APIs and dynamic or real-time data, making strong decisions on state management, rendering, performance, architecture, and reliability Raise the product-engineering bar through technical discussions, code reviews, collaboration, strong product ownership, and a willingness to move between product and technical challenges Help build Kraken’s new app for Asian markets. Act as the team’s subject-matter guide on regional UX and design expectations, practical approaches to firewall and connectivity restrictions, and appropriate vendors and tooling such as telemetry solutions What you bring Strong React Native experience, including shipping meaningful production applications and making sound architectural and implementation decisions in a modern mobile codebase A product-building mindset and strong product judgment. You start with the client problem, challenge or simplify requirements when needed, and turn loosely defined problems into measurable product outcomes End-to-end feature ownership, with the ability to use metrics, experimentation, client behavior, and feedback to assess and improve what you ship Experience building responsive, data-rich applications using APIs and dynamic or real-time data, alongside close collaboration with Product and Design in written and verbal English Versatility and thoughtful AI use. You are comfortable wearing multiple hats and use tools such as Cursor, Copilot, or Claude to work faster while retaining responsibility for engineering judgment and quality Proven experience building and shipping consumer mobile apps for Asian markets. You understand the region’s UX and design conventions, its technical limitations, and how to navigate launch challenges including firewall and connectivity restrictions. You can clearly explain how you have solved these problems before Nice to haves Experience in fintech, trading, crypto, payments, or another financial technology environment, with an understanding of trading, investing, or financial products Experience with real-time or streaming data, and improving mobile application performance, responsiveness, and reliability across a range of devices Experience across both mobile and web, or in a startup or small-to-medium-sized technology company where engineers work closely with Product and Design Native mobile experience in Swift or Kotlin, including sound judgment about when to work below the React Native layer Chinese language proficiency, such as Mandarin, or another Asian language Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Our commitment Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice