KPI Solutions

Support operational improvement and warehouse automation projects by analyzing data and collaborating with teams to deliver client outcomes. | Bachelor's degree and 2-5 years experience with proficiency in Excel and analytical tools required. | ABOUT KPI SOLUTIONS KPI Solutions is a supply chain and warehouse automation integrator, helping organizations design and deploy smarter, more resilient distribution and fulfillment operations. From strategy through implementation, KPI partners with clients to modernize material handling systems, optimize networks, and build the operational capabilities that keep goods moving. KPI's Consulting practice sits at the front end of that work, developing supply chain and logistics strategies for a diverse customer base, including Fortune 500 organizations. ABOUT THE ROLE As a Consultant, you'll support engagements focused on operational improvement, warehouse automation, network optimization, and supply chain strategy. You'll work inside a cross-functional consulting team — analyzing client operations, building data-driven recommendations, and helping projects land successfully. Expect exposure to multiple industries, technologies, and customer environments, plus a clear path toward greater project ownership and leadership responsibility as you grow. WHAT YOU'LL DO • Bring a strong analytical perspective to every client's supply chain — and the professional curiosity to dig until problems are actually solved. • Participate in scoped client engagements as part of the consulting team. • Partner closely with the project manager to drive the best outcome for each engagement. • Meet project demands on time, with a real sense of urgency around milestones. • Support supply chain and logistics consulting engagements across multiple customer industries. • Analyze operational, financial, and supply chain data to surface improvement opportunities. • Develop data-driven recommendations and support solution development activities. • Collaborate with project managers, fellow consultants, and cross-functional teams to deliver strong client outcomes. • Take part in customer meetings, workshops, and onsite operational assessments. • Help build presentations, reports, and client deliverables that make the analysis land. • Own assigned tasks and project milestones with accountability and urgency. • Apply continuous improvement and analytical problem-solving methods to client challenges. WHAT YOU BRING • BS/BA in Industrial Engineering, Supply Chain, Logistics, Operations Management, Mathematics, or a related field (required). • 2–5 years of supply chain, logistics, operations, or consulting experience (preferred). • Strong analytical and problem-solving skills, with the ability to interpret large data sets. • Proficiency in Microsoft Excel and other analytical tools; familiarity with SQL or relational databases. • Experience with Tableau, Power BI, or other data visualization tools (preferred). • Strong organizational skills — comfortable prioritizing multiple assignments and deadlines at once. • Excellent verbal and written communication skills, with the ability to engage professionally with clients and internal teams. • A self-starter mindset: initiative, curiosity, and a genuine drive toward continuous improvement. • Professionalism, adaptability, and high ethical standards. WHY KPI SOLUTIONS You'll get hands-on exposure to complex supply chain challenges across a range of industries, mentorship from experienced project managers and consultants, and a genuine track toward growing project ownership and leadership over time. It's a role built for someone who wants their analytical thinking to have visible, real-world impact on how the world's supply chains move. Regular travel to KPI COEs (up to 25%) required as necessary. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Kuecker Pulse Integration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Coordinate software implementation projects and manage daily operational support to ensure successful delivery and system performance. | Requires 3-5 years project coordination and operational support experience in software systems, strong client relationship skills, and ability to manage multiple priorities. | Position Overview KPI Solutions is seeking a Software Project Coordinator with Operational Responsibilities to support both new software implementation projects and ongoing operational support for our current project. This role combines project coordination duties with day-to-day operational management, ensuring successful project delivery while maintaining optimal performance of deployed systems. The ideal candidate thrives in a dynamic environment, balancing multiple priorities between new implementations and supporting live production systems. About KPI Solutions KPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. We deliver end-to-end solutions including WMS, WCS, WES, and custom integration services to clients across e-commerce, 3PL, retail distribution, manufacturing, and other logistics-intensive industries. Core Responsibilities Project Coordination Implementation Project Management • Coordinate software implementation projects from kickoff through go-live and handoff to operations • Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations • Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning • Track project milestones, dependencies, risks, and issues; escalate appropriately • Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors • Prepare project status reports, financial summaries, and executive dashboards • Manage project documentation including requirements, specifications, test plans, and training materials • Support change order processing and scope management • Coordinate equipment procurement, software licensing, and third-party services Financial & Budget Tracking • Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services) • Monitor project financials daily/weekly; generate variance reports and forecast to completion • Track invoices, purchase orders, and expense reports • Coordinate billing milestone achievement and customer invoicing • Calculate project profitability metrics and ROI • Support contract reviews and pricing analysis Implementation Activities • Coordinate data migration activities (item masters, locations, inventory, historical data) • Schedule and support testing phases: functional, integration, performance, UAT • Organize training sessions for client operations and IT teams • Coordinate go-live activities including cutover planning, hypercare support, and stabilization • Track post-implementation performance against contracted SLAs and design specifications Operational Support Daily System Operations Management • Monitor production systems for performance, availability, and operational issues across client base • Serve as primary operational point of contact for assigned clients • Conduct regular operational health checks and system performance reviews • Track and analyze daily operational metrics: throughput, accuracy, system uptime, error rates • Coordinate resolution of operational issues working with support teams, clients, and vendors • Escalate critical issues following defined procedures and SLAs • Maintain operational documentation including SOPs, troubleshooting guides, and configuration records Client Relationship & Support Coordination • Build and maintain strong relationships with client operations teams and key stakeholders • Conduct weekly/monthly operational review meetings with assigned clients • Address client concerns, requests, and escalations in a timely professional manner • Coordinate enhancement requests and system optimization initiatives • Support client training needs for new users, refresher training, and process changes • Gather client feedback and identify opportunities for service improvement • Act as client advocate internally, ensuring their operational needs are understood and addressed System Monitoring & Performance Optimization • Monitor system performance dashboards and operational metrics in real-time • Identify trends, anomalies, and degradation in system performance • Coordinate performance tuning activities with technical teams • Track and report on SLA compliance (uptime, response time, transaction volume) • Support capacity planning and scaling activities as client volumes grow • Coordinate preventive maintenance windows and system upgrades • Monitor integration health between WMS,WES/WCS ERP, TMS, and other connected systems Issue & Incident Management • Triage and categorize incoming operational issues (severity 1-4) • Coordinate incident response for critical production issues (severity 1/2) • Facilitate troubleshooting efforts across technical teams and vendors • Communicate status updates to clients during incident resolution • Document issues, root causes, and resolutions in ticketing system • Track issue trends and drive continuous improvement initiatives • Conduct post-incident reviews and ensure corrective actions are implemented Operational Data & Reporting • Generate daily/weekly/monthly operational reports for clients and internal stakeholders • Create and maintain operational dashboards showing key performance metrics • Analyze operational data to identify improvement opportunities • Track warehouse performance metrics: throughput, accuracy, productivity, equipment utilization • Monitor system performance metrics: transaction volumes, response times, error rates, uptime • Prepare quarterly business reviews (QBRs) for assigned clients • Benchmark client performance against industry standards and peer operations Continuous Improvement • Identify and drive operational efficiency improvements for clients • Coordinate implementation of process improvements and system enhancements • Support optimization projects (slotting, wave planning, labor standards, equipment utilization) • Lead or participate in root cause analysis for recurring issues • Document and share best practices across client base • Coordinate lessons learned sessions and knowledge transfer Vendor & Partner Coordination • Coordinate with software vendors (WMS, WCS providers) on support issues and enhancements • Manage relationships with equipment vendors for maintenance and support • Coordinate with system integrators and third-party service providers • Track vendor SLA compliance and performance • Escalate vendor issues and coordinate resolution Education & Experience • Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field • 3-5 years of combined experience in project coordination and operational support roles • Experience with software systems in warehouse, distribution, or logistics environments • Demonstrated ability to manage both project work and ongoing operational responsibilities • Experience supporting production systems and handling critical incidents • Strong track record of client relationship management • Medical Insurance • Dental Insurance • Vision Insurance • Health Care Concierge Service • 401(k) Retirement Plan (Pre-tax & Roth) • Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability • Voluntary Life & AD&D Insurance • Voluntary Accident, Critical Illness & Hospital Indemnity Insurance • Pet Insurance • Milk Stork Program • Wellness Program with gift card redemption and wellness challenges • Paid Time Off (Vacation, Sick & 10 Holidays) • Training & Development • Travel: 20-30% for project implementations, client visits, and operational support KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.