Kojo

Manage a strategic book of business to drive renewals, retention, adoption, and expansion while collaborating cross-functionally to ensure customer success. | 5-6+ years in customer success or account management in SaaS, experience with renewals and retention, strong communication and organizational skills, and ability to work with executives and operational users. | About Kojo It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity. We’re looking for an amazing Senior Customer Success Manager who will take full ownership of high-value customer relationships, drive adoption and retention across a large, strategic book of business, and serve as a trusted advisor to leaders in the construction space. You’ll report to the Director of Customer Success and collaborate closely with teammates across Product, Support, Sales, and Implementation to ensure every customer unlocks the full value of Kojo. About the Role This role will include: Owning a strategic book of business (high ARR, multi-location, or complex operational customers) and driving renewals, retention, and account health Developing strong relationships with operational stakeholders, end users, and executive decision-makers across subcontracting businesses Leading onboarding handoffs, product education, ongoing QBRs, and expansion conversations Proactively identifying risk signals, troubleshooting issues, and driving internal alignment to resolve challenges quickly Using product data and customer insights to drive adoption and help customers reach measurable outcomes Partnering closely with Product to surface feedback, influence roadmaps, and advocate for customer-impacting improvements Supporting internal initiatives, coaching junior CSMs, and helping shape best practices for the Core CS team About You A proactive, customer-obsessed, and strategically-minded candidate will thrive in this role! If you’re excited about helping subcontractors modernize their operations, advising customers on best practices, and shaping the future of construction tech, apply with us — we’d love to hear from you! What you’ve accomplished: 5-6+ years in Customer Success or Account Management, preferably in SaaS Experience owning renewals, account health, retention metrics, and a large book of business Track record of driving product adoption, solving customer problems, and getting customers to measurable outcomes Strong communication and relationship-building skills — comfortable working with both executives and day-to-day users Exceptional organizational and prioritization skills across a dynamic and varied customer portfolio Experience running QBRs, strategic conversations, and expansion opportunity identification Analytical mindset with the ability to interpret data, spot trends, and make recommendations Experience supporting complex workflows, operational customers, or multi-stakeholder environments Bonus points for experience in construction, supply chain, logistics, or field operations What you care about: Customer Obsession: You care deeply about our customers and seek to understand their pain Innovation: You look for 10x solutions and are determined to transform the industry Impact: You prioritize rigorously and are both fast-paced and detail oriented Working at Kojo Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future. Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers. Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

Lead onboarding and implementation projects for mid-to-large market customers, deliver product trainings, manage customer relationships, and ensure successful adoption and retention of the Kojo platform. | 3+ years in customer onboarding/implementation in SaaS or tech, strong project management and communication skills, ability to manage multiple customers, and willingness to travel occasionally. | About Kojo It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity. About the Role The Mid-Market Onboarding Customer Success Manager will lead our mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. This role will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. The Onboarding CSM must be an excellent project manager of their book of business and committed to seeing our customers adopt and succeed on our platform. This role will include: • Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results • Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience • Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines • Conducting all new customer product trainings and following up to ensure adoption across all personas, including occasional travel to customer teams in-person across North America • Establishing strategic relationships with multiple points of contact within each organization, and conveying Kojo’s value in a meaningful way to all key personas and users • Checking in regularly with customers to ensure the project is progressing and they are actively using our products, striving for optimal usage patterns • Ensuring a healthy book of business by identifying churn risk and developing strategic save plans for any customers at risk • Synthesizing customer needs and sharing themes with the Kojo Product team in a way that maintains the customer’s perspective while also understanding the broader Kojo product roadmap About You Are you a consultative project manager who thrives when they're meeting customers and providing valuable impact to the customers they are supporting? This may be a great role for you! What you’ve accomplished: • 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment; familiarity with construction industry a plus • Experience conducting technical product trainings, both virtually and in person • Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention • Ability to prioritize solving customer problems while managing a large book of business • Strong written and verbal communication skills in front of a variety of technical and non-technical audiences What you care about: • Customer Obsession: You understand that what might be small things to us make a huge difference for them • Passion: You care intensely about Kojo's success • Impact: You are both fast-paced and detail oriented • Innovation: You seek to understand the truth behind problems and find solutions to them This role is remote and requires occasional travel throughout the US and Canada (approximately 2-3 trips per quarter). Working at Kojo Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future. Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers. Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

The Electrical Merchandising Associate will maintain and improve the electrical product catalog by reviewing product data and updating descriptions. This role requires ensuring that information is structured to support search, sourcing, and ordering. | Candidates should have 1-2 years of experience in a distributor, supplier, or contractor-facing environment, with familiarity in electrical products. Strong attention to detail and proficiency in Excel or Google Sheets are essential. | About Kojo It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity. We’re seeking an Electrical Merchandising Associate to help keep our product catalog accurate, organized, and easy to use. This is a 6-month contract role (open to anywhere from ~20~40 hours per week), with potential to scale to full-time permanent employment. About the Role As Kojo’s Electrical Merchandising Associate, you’ll play an important role in maintaining and improving our electrical product catalog. You’ll review product data, update descriptions, and make sure information is structured in a way that supports search, sourcing, and ordering. A general understanding of electrical products and industry workflows is key, as success in this role hinges on proper customer understanding. Experience in a distribution, supply, or contractor-facing environment will give you the context to identify common products, categories, and catalog processes. This is a hands-on, detail-oriented role where accuracy and consistency are key. This role will include: Review and update product information to ensure accuracy, consistency, and completeness. Work through catalog queues (missing info, duplicates, miscategorized items). Assist with organizing catalog categories so items are intuitive and easy to search. Maintain links between related and substitute items to support purchasing workflows. Collaborate with Product and Merchandising teams by providing clean, reliable data. What you’ve accomplished: 1–2 years of experience in a distributor, supplier, or contractor-facing environment (e.g., receptionist, inside sales support, purchasing admin, or catalog/data entry). Familiarity with electrical products or distribution workflows. Exposure to common electrical distribution products (e.g., conduit, fittings, wiring, breakers, panels, lighting) is a must. Comfort using Excel or Google Sheets (sorting, filtering, copy/paste; bonus if you’ve used simple formulas like VLOOKUP or pivot tables). Strong attention to detail and ability to stay focused while working with large sets of data. Reliability and consistency in meeting weekly accuracy and throughput goals. Openness to feedback and a willingness to learn new tools and processes. (Nice to have, but not required) Prior experience working with product catalogs, PIM, ERP, or procurement systems. Exposure to e-commerce item setup or maintenance. Experience in an electrical supply house, distributor, or contractor-facing role (inside sales, counter sales, purchasing, or customer service). Awareness of product identifiers (e.g., manufacturer part numbers, trade sizes, SKU conventions). What you care about: Innovation: You seek to understand the truth behind problems and find solutions to them and you are determined to transform this industry Impact: You prioritize rigorously and accomplish amazing amounts of important work Customer Obsession: You care deeply about our customers and you go the extra mile to delight them Accountability: You are motivated by having the space to make your best judgments about what should be done and how to do it Working at Kojo Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future. Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers. Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

Lead implementation and onboarding for mid-to-large customers, manage multiple projects, conduct trainings, and ensure customer adoption and retention. | 3+ years in SaaS or technology onboarding roles with experience managing large-scale implementation projects and conducting technical trainings. | About Kojo It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity. About the Role The Customer Onboarding Manager will lead our mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. This role will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. The Onboarding CSM must be an excellent project manager of their book of business and committed to seeing our customers adopt and succeed on our platform. This role will include: Leading the implementation process for Kojo’s largest customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines Conducting all new customer product trainings and following up to ensure adoption across all personas, including occasional travel to customer teams in-person across North America Establishing strategic relationships with multiple points of contact within each organization, and conveying Kojo’s value in a meaningful way to all key personas and users Checking in regularly with customers to ensure the project is progressing and they are actively using our products, striving for optimal usage patterns Ensuring a healthy book of business by identifying churn risk and developing strategic save plans for any customers at risk Synthesizing customer needs and sharing themes with the Kojo Product team in a way that maintains the customer’s perspective while also understanding the broader Kojo product roadmap About You Are you a consultative project manager who thrives when they're meeting customers and providing valuable impact to the customers they are supporting? This may be a great role for you! What you’ve accomplished: 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment; familiarity with construction industry a plus Experience leading large-scale, longer term (6+ months) implementation projects, managing a diverse group of stakeholders Experience conducting technical product trainings, both virtually and in person Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention Ability to prioritize solving customer problems while managing a large book of business Strong written and verbal communication skills in front of a variety of technical and non-technical audiences What you care about: Customer Obsession: You understand that what might be small things to us make a huge difference for them Passion: You care intensely about Kojo's success Impact: You are both fast-paced and detail oriented Innovation: You seek to understand the truth behind problems and find solutions to them Working at Kojo Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future. Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers. Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.