Kit

You would own core infrastructure such as databases, Kubernetes clusters, and platform tooling, create paved paths for engineers, and participate in on-call support. | The role seeks at least seven years in infrastructure, DevOps, or SRE, strong AWS and Kubernetes experience, and ownership of production systems, automation, and technical documentation. | Kit is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. The role We're looking for a Senior Infrastructure Engineer II to take ownership of a large share of Kit's core infrastructure: databases, Kubernetes, version upgrades, platform tooling, and day-to-day support. You'll also build the paved paths that let engineers, non-engineers, and AI agents test and ship changes safely. The infrastructure supports creators who depend on Kit to reach their audiences and earn a living. When it's healthy, nobody notices. That's the job. This is a full-time Individual Contributor role for an experienced infrastructure engineer who likes owning production systems end to end, takes on-call seriously, leans into automation and enjoys making other people's work easier. Your support system You'll report to Mojtaba Hosseini, VP of Engineering at Kit. Day to day, you'll work most closely with Kris Hamoud and Ivan Mora Perez. You'll also partner with product engineers across Kit, and with teams outside engineering who rely on infrastructure to get their work done. Once you're ramped up, you'll join a three-person on-call rotation, which works out to roughly one week in three. What you'll do First Week: Get access to our AWS accounts, Kubernetes clusters, monitoring, and CI/CD pipelines. Read through our runbooks and architecture docs. Take part in Get To Know Yous (GTKYs) with Kris, Ivan, and the engineering teams you'll support. First Month: Pick up day-to-day infrastructure support requests and start working through them with Kris and Ivan as backup. Ship your first improvement, such as a version upgrade or a fix to a gap in monitoring. Shadow on-call shifts. Write down what you learn along the way, especially the parts that only lived in someone's head or those that can be automated or improved. First Six Months: Own core infrastructure areas end to end: databases, Kubernetes, version upgrades, and platform tooling. Take your full share of on-call, which you'll start by the end of your first quarter. Become the go-to person for day-to-day infrastructure questions. Find one recurring source of pages and make it go away. Ship a first paved path, such as a sandbox environment where AI agents or non-engineers can safely build and test changes. First Year: You're the primary owner of a large part of Kit's core infrastructure, and you lead projects in it without needing direction. Uptime stays at 99.9% or better, page volume is down, and you've found real cost savings. Your paved paths are in regular use by engineers, non-engineers, and AI agents. You've built observability good enough for AI agents to handle some on-call load. You've documented your decisions so others can build on your work. What will S.E.T. you up for success Skills Running production infrastructure on AWS at scale, including managed relational databases, networking, and load balancing Operating Kubernetes in production: upgrades, capacity planning, and troubleshooting Managing infrastructure as code and maintaining CI/CD pipelines that engineers trust Building monitoring and alerting that catches real problems early and doesn't page people for noise Diagnosing complex, multi-service incidents calmly, then fixing the underlying cause Cutting cloud costs through right-sizing and reserved capacity without hurting reliability Writing clear runbooks, docs, and decision write-ups Nice to have: experience with Cloudflare, ephemeral or sandbox environments, or email sending infrastructure Experiences Around 7 or more years in infrastructure, platform, DevOps, or SRE roles Owning production infrastructure for a product where downtime costs customers money Carrying a pager for systems you owned, and making that on-call rotation quieter over time Leading a major upgrade or migration, such as a database or Kubernetes version upgrade, with little or no customer impact Building self-service tooling or paved paths that other engineers actually adopted Working on a small infrastructure team where you couldn't hand problems off to a specialist Traits You own what you run. You spot infrastructure debt and fix it without waiting to be asked, and you follow through until it's done. You build quality into the work. Upgrades have rollback plans, maintenance windows are planned around customers, and "good enough" is a decision, not a default. You leverage AI effectively. AI helps you increase quality and velocity where it matters most. You know when to delegate and when to dive in, while holding accountability. You make work easier for everyone else. You'd rather build a tool or write a guide once than answer the same question ten times. You teach what you know. You write things down so the next person, or the next AI agent, can build on your work. You work in public. You share context and tradeoffs openly, including during incidents and when things go wrong. You use AI thoughtfully. It's part of how you work, and you help others adopt it without creating new risks. You remember who's on the other end. An outage means a creator's launch email doesn't go out, and that shapes how you prioritize. What won't set you up for success Wanting a well-defined backlog handed to you each week. Here, you'll find much of the work yourself and set priorities with Kris. Preferring not to be on call. On-call is a core part of this role, shared across a team of three. You are skeptical of AI’s capabilities, or conversely use AI without good judgement and accountability. Wanting mostly greenfield architecture. A lot of this work is running, upgrading, and improving systems that already exist. Needing layers of approval before acting. Working hours and location We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory. This role is part of a three-person on-call rotation, so during your on-call week you'll need to be able to respond to pages outside your usual working hours. We believe PTO should always take priority over on-call. We schedule on-call around people's lives, not the other way around. On-call is a shared responsibility, but taking time off should never be a challenge Compensation + perks + benefits Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($197,000). Level is determined based on experience and our interview process. Perks + benefits include: Profit Sharing Kit equity 401k with a 5% match We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget Individual learning + development budget ($3,500/year) Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups Gender affirming benefits Childcare benefit up to $3,000 annually through JOON Twenty (20) days of paid time off during each year of employment Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work Ten (10) paid holidays a year Two weeks of paid sick time each year, including mental health + well being days Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period Four-week, paid sabbatical after five years with the team Fantastic in-person or virtual retreats with the team twice a year How to apply We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: A phone screen with our recruiter (30 min) Hiring manager interview (45 min) Take-home assignment Technical interview (60 min) We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Own the core publishing platform end-to-end, collaborating across teams to align product experiences with company strategy. | 6-9+ years product management experience with scaling software and content creation tools, strong AI fluency, systems thinking, and ability to influence cross-functional teams remotely. | Kit is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. The role We’re looking for a Senior Product Manager to join our builders team, which owns the core publishing platform for creators - how they create email templates, landing pages, forms, newsletter sites, and more. You’ll help enable creators to make and send high-impact, visually appealing, on-brand, and delightful content at scale. This is the core of our business - every creator's journey with Kit starts with building something, and we want that experience to be fast, flexible, and delightful. You'll own key product surfaces end-to-end - from identifying opportunities to shipping products that touch hundreds of thousands of Creators and more than a billion subscribers. This is a full-time senior IC role ideal for someone who thrives on creating high quality products, aligning the company on a broader vision and strategy, measuring impact, and is excited to shape how Kit shows up in the world - literally, in every email, page, and form a creator publishes. Your support system You'll report to Katie Swett Miller, our Chief Product Officer and collaborate closely with Engineering, Design, Data, Marketing, Success, and Sales teams. You'll partner across functions to ensure alignment between product experiences and go-to-market efforts, while having access to a peer group of Product Managers across Kit for support and mentorship. What you'll do First Week: Dive into Kit's product ecosystem, the Builders surfaces (email editor, landing pages, forms, newsletter site), and current tooling for measuring content quality and creator output. Attend Get-To-Know-You (GTKY) meetings with cross-functional partners. Get access and learn key tools like Linear, Mixpanel, Omni, and our design/prototyping stack. First Month: Build rituals. Dive into the products. Meet with a customer. Have shipped your first feature, partnering with engineering, design, and marketing closely. First Six Months: Have an established POV on how we win in the industry. What success looks like for the team and the product space. And have engineers and the broader company understanding progress towards those goals. First Year: Led major initiatives from conception through to successful launch. Impacted customers and the business. What will S.E.T. you up for success Skills Data-informed decision making and quantitative analysis Strong product judgment and prioritization Systems thinking and building for scale Deep collaboration with design on craft and visual quality Cross-functional influence and collaboration Strong AI fluency. Comfortable using AI tools daily in your own workflow and evaluating where AI can meaningfully improve a product Clear written and verbal communication Bonus if you have Publishing or content creation expertise Experiences 6-9+ years in product management with significant ownership of a core, revenue-driving product area. Proven track record building high quality, scaled, software - ideally including creation tools, editors, or content/publishing surfaces. Deep experience with content creation online Partnered closely with design to drive long-term vision for a product area, including hands-on involvement in craft and visual polish Traits High ownership and autonomy in ambiguous environments Comfort balancing short-term wins with long-term vision Systems thinker who builds foundations, not just features Low ego, strong collaborator who influences without authority Intellectually curious with a bias toward learning Clear communicator who can articulate strategy, tradeoffs, results at multiple levels Customer-focused while maintaining business discipline Strong taste and attention to craft - cares about how things look and feel, not just whether they function What won't set you up for success Seeking highly structured environments with predetermined solutions Preferring tactics over systems thinking Needing extensive direction to identify opportunities Discomfort with setting goals and measuring outcomes and work against them Difficulty distinguishing signal from noise in ambiguous situations Indifference to visual/craft quality or treating design as an afterthought Working hours and location We're 100% remote with team members across the globe, but this role requires consistent overlap with our Engineering, Product, and Design teams across Europe and the U.S. The team has fixed meetings from 10:45–11:45 a.m. Eastern on Mondays, Wednesdays, and Thursdays. We also ask team members to keep 12:00–2:00 p.m. Eastern generally available for recurring EPD meetings, planning sessions, our Team Call, and occasional project meetings. This window won't be filled with meetings every day, but we need the flexibility to schedule within it while both our European and West Coast teammates are online. Fridays are focus days, with no recurring meetings. Compensation + perks + benefits Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($173,000). Level is determined based on experience and our interview process. Perks + benefits include: Profit Sharing Kit equity 401k with a 5% match We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget Individual learning + development budget ($3,500/year) Gender affirming benefits Childcare benefit up to $3,000 annually through JOON Twenty (20) days of paid time off during each year of employment Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work Ten (10) paid holidays a year Two weeks of paid sick time each year, including mental health + well being days Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period Four-week, paid sabbatical after five years with the team Fantastic in-person or virtual retreats with the team twice a year How to apply We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: A phone screen with our recruiter (30 min) Hiring manager interview (45 min) Take-home assignment Panel interview with cross functional stakeholders (60 min) Final interview (60 min) We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.