Kirkland's, Inc.

Assist customers, maintain merchandise, operate POS systems, and support store operations. | Requires strong customer service, communication, physical ability to stand and lift, and familiarity with POS systems. | Overview The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area. Responsibilities • Supports and values Customer Service in both the in store and online (ship to store) shopping experience • Actively engages with all customers modeling exceptional selling behaviors • Greets every customer with enthusiasm, maintains a positive, can do attitude at all times • Proactively engages with customers, reads cues and responds appropriately • Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket • Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal • Achieves or exceeds goals associated with company initiatives and programs. • Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner • Assists in maintaining an efficient and organized salesfloor and stockroom • Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels • Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit • May perform other duties as necessary Qualifications • Energetic, people and results oriented, competitive with a drive to succeed • Ability to effectively communicate both written and verbally • Ability to work weekends, holidays and evenings • Ability to read and interpret company directives, handbook and manuals • Ability to work a flexible schedule to meet the business needs of the store • Ability to work independently as well as part of a team • Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product • Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags • Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers • Must be able to frequently communicate with the customers in person, electronically, and telephonically • Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor • Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

Oversee store operations, drive sales, manage staff, and ensure excellent customer service. | Requires retail management experience, strong communication skills, and ability to handle physical tasks and operate POS systems. | Overview The Store Manager oversees all aspects of operations, including the service focus and merchandising for their store. The Store Manager is responsible and accountable for driving business results through the effective coaching of the store team. Areas of focus include customer service, sales and profit growth, expense control, promotional and merchandising execution, and store management and team development. The Store Manager role requires a high level of communication, efficiency and drive for results. Responsibilities • Leads, supports and values Customer Service in both the in store and online shopping experience. • Ensures every employee greets customers with enthusiasm and maintains a positive, can do attitude at all times. • Proactively engages with customers, reads cues and responds appropriately. • Educates each customer on current promotions and merchandise assortment to support buying decisions. • Makes suggestions to build the customer's basket that compliments the customer's choices. • Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers. • Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal. Accountable for driving profitable sales, protecting company assets and support of the Company Handbook. • Understands performance targets and monitors achievement of benchmarks and goals. • Uses objective business analysis to evaluate business choices. • Observes trends and patterns to determine root causes of problems and identify solutions. • Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and accountable for making sound hiring decisions within the store. • Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry. • Creates an atmosphere where all team members are held accountable for both individual and team performance. • Models the way, protects company branding at all times and ensures all team members are treated in a respectful and professional manner. • Ensures that strategies, change initiatives, and business opportunities are communicated in compelling ways to their store team and supervisor. • Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives. • Identifies store opportunities that are consistent with company strategies and takes action to address these opportunities. • Ensures that desired changes in initiatives and direction are implemented appropriately and timely in order to drive results. • Travel occasionally to the other store locations and the Sales Support Center for meetings. • Champions and demonstrates a commitment to Kirkland's values. • May perform other duties as necessary. Qualifications • College preferred or 1-3 years management experience in a retail environment preferred. • Energetic, results oriented and competitive with a drive to succeed. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. • Ability to effectively communicate both written and verbally. • Ability to work weekends, holidays and evenings. • A valid driver's license. • Ability to handle and transport company funds to the bank location designated by Kirkland's. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's employee. • Proficient in Microsoft Office. • Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product. • Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags. • Must be able to constantly move around the store for prolonged periods to greet and assist customers. • Must be able to frequently communicate with the customers in person, electronically, and telephonically. • Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor. • Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.

Support store operations, drive sales, develop team, and ensure excellent customer experience. | Experience in retail management or related field, ability to lead teams, excellent communication skills, and physical ability to handle merchandise. | Overview The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role is intended to support the succession planning efforts and company growth and the expectation is that that the Senior Assistant will be willing, ready and able to assume the role of a Store Manager within a 12 month timeframe should one become available. Responsibilities • Leads, supports and values Customer Service in both the in store and online shopping experience. • Greets every customer with enthusiasm, maintains a positive, can do attitude at all times. • Proactively engages with customers, reads cues and responds appropriately. • Educates each customer on current promotions and merchandise assortment to support buying decisions. • Makes suggestions to build the customer's basket that compliments the customer's choices. • Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers. • Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal. • Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager. • Understands store performance targets and monitors achievement of benchmarks and goals. • Uses objective business analysis to evaluate business choices in partnership with the Store Manager. • Observes trends and patterns to determine root causes of problems and identify solutions. • Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager. • Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry. • Supports an atmosphere where all team members are held accountable for both individual and team performance. • Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team. • Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives. • Supports store opportunities that are consistent with company strategies and takes action to address these opportunities. • Executes changes in initiatives and direction appropriately and timely in order to drive results. • Travel occasionally to the other store locations to support as needed. • Champions and demonstrates a commitment to Kirkland's Values • May perform other job duties as needed. Qualifications • College preferred or 1-3 years of experience in a retail environment. • Ability to relocate for a Store Manager position preferred. • Energetic, results oriented and competitive with a drive to succeed. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. • Ability to effectively communicate both written and verbally. • Ability to work 40 hours per week, based upon the business needs of the district or area. • Ability to work weekends, holidays and evenings. • A valid driver's license. • Ability to handle and transport company funds to the bank location designated by Kirkland's. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's employee. • Proficient in Microsoft Office. • Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product. • Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags. • Must be able to constantly move around the store for prolonged periods to greet and assist customers. • Must be able to frequently communicate with the customers in person, electronically, and telephonically. • Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor. • Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.

Provide excellent customer service, assist with sales floor and stockroom operations, operate POS systems, and support store merchandising and promotions. | Energetic, people-oriented with strong communication skills, ability to work flexible schedules including weekends and holidays, and capable of physical tasks like lifting and standing for long periods. | Overview: The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s Home customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area. What We Offer: • Paid Sick Time Responsibilities: • Supports and values Customer Service in both the in store and online shopping experience • Actively engages with all customers modeling exceptional selling behaviors • Greets every customer with enthusiasm, maintains a positive, can do attitude at all times • Proactively engages with customers, reads cues and responds appropriately • Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket • Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal • Achieves or exceeds goals associated with company initiatives and programs. • Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner • Assists in maintaining an efficient and organized salesfloor and stockroom • Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels • Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit • May perform other duties as necessary Qualifications: • Energetic, people and results oriented, competitive with a drive to succeed • Ability to effectively communicate both written and verbally • Ability to work weekends, holidays and evenings • Ability to read and interpret company directives, handbook and manuals • Ability to work a flexible schedule to meet the business needs of the store • Ability to work independently as well as part of a team • Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product • Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags • Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers • Must be able to frequently communicate with the customers in person, electronically, and telephonically • Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor • Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately