KinderCare Learning Companies

Provide front-line technical support to employees, diagnose and resolve hardware and software issues, and document support cases. | Experience with Windows, Mac OS, and business applications; strong communication skills; ability to handle multiple issues simultaneously. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.KinderCare is searching for a passionate, energetic team member for its Technical Support team. In this role, you will have a unique opportunity to positively transform and improve KinderCare's IT services while you delight your customers. You are the ideal team member if you are passionate about customer experience and service, love solving technical issues, are a clear and positive communicator, and excel at building meaningful relationships with your customers. As a Service Desk Coordinator, you will act as the single point of contact for our employees, escalating to the appropriate teams when needed. You will interact with your customers via phone, email, chat and remote desktop support tools as needed. Are you passionate about creating a positive customer experience? Do you have the right mix of soft skills and technical know-how to effectively resolve customer's concerns? Do you have a track record of providing fast and accurate technical assistance? Are you a stickler for a well-documented support case and keeping customers up to date?ResponsibilitiesServe as front line support for KinderCare Corporate and Field employees via phone support, ticketing system, and email.Transform the interaction with our customers with emotional intelligence, compassion, and a determination to resolve their technical issues in a timely manner.Respond to customer issues and see problems through to resolution.Diagnose and troubleshoot technical issues related to hardware, software, account maintenance, or connectivity.Track and document issues until they are fully resolved, within the agreed time limits, providing timely and accurate updates to customers along the way.Properly escalate unresolved issues to appropriate internal teams (e.g., Network, Development).Prioritize and lead several open issues at one time.Participate in building a robust knowledge base, authoring content, maintaining existing content, and promoting the use of self-service to employees.QualificationsHigh School Diploma or equivalent, 2 or 4-year college degree a plus.1-2 years of experience providing technical customer service support provided via phone and email.Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, and business applications.Superb customer service skills and desire to help others.Outstanding written and verbal English communication skills using phone conversations, email correspondence, and chat.Excellent organizational and time management skills.Proven growth experience, showing a tried background of taking on new challenges and driving their success.Excellent communication skills and telephone manner.Ability to work in a fast-paced environment and lead time efficiently to achieve deadlines.Intermediate MS Office skills, capable of running multiple applications and windows simultaneously on a computer.Occasional flexibility with schedules, occasional overtime.Phenomenal teammate and team-player.Experience working within IT Service Desk tools, such as ServiceNow.Bilingual: English & Spanish a plus.#LI-RemoteOur benefits meet you where you are. We're here to help our employees navigate the integration of work and life:- Know your whole family is supported with discounted child care benefits.- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).- Feel supported in your mental health and personal growth with employee assistance programs.- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.- ... and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Lead and coordinate IT projects ensuring timely delivery, quality, and stakeholder satisfaction, with a focus on hardware and network integration. | Minimum 5 years of technical project management experience, strong communication skills, and ability to manage multiple projects with cross-functional teams. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.KinderCare is currently seeking an outstanding Project Manager to ensure project results contribute positive business value and meet agreed upon scope, cost, schedule, and quality business results. The ITY Project Manager inspires the team with a positive and collaborative leadership style and engages with executives, collaborators, and partners throughout all levels of the company to lead assigned projects.As IT Project Manager, you'll ensure alignment, offer mentorship and clarity, communicate effectively, and achieve results for colleagues, leaders, and other important individuals.General IT Project Management Responsibilities:Direct the initiation, planning, execution, monitoring, controlling and close of an entire projectContribute and champion usage of structured project management methodology (Waterfall)Lead team members in achieving desired outcomes of resultsManage project dependencies, milestones, and critical pathAnalyze, lead, and report multiple types and sources of information to generate insight on project performance, financial reporting, resource allocation, task delegation and collaborator managementProvide financial forecast and ongoing reconciliation of resources and other project-related expendituresDevelop and deliver a comprehensive project timeline, outlining tasks, durations, dependencies, and resource assignmentsControl and track changes to scope, time, cost, quality, issues, and riskElevate risks and issues to leadership level as neededMentor junior level project managersHandle multiple medium-sized projects at a time, or single large-sized projectsReview possible difficulties and evaluate potential results to resolve issues promptlyRequest and onboard needed resources for the projectSkills/Abilities/Leadership Requirements:Minimum 5 years of Experience in Technical Project ManagementPossess IT and formal program/project management knowledge and the ability to prioritize work and meet timelines on logical work breakdown structures aligned to critical pathExcellent judgment and decision-making skills, critical thinking and problem-solving skills.Outstanding influencing and presentation skillsCan effectively communicate and explain technically complex concepts to non-technical project team members and vice versaDemonstrate financial acumen to control costs and think in terms of profit, loss, and added value.Planning and organizingAbility to remain calm in high-stress situationsStrong customer focusThe following outlines additional specifics for the IT PMO team in which this IT Project Manager role is being hired.IT Growth and Delivery Specific Responsibilities:Reports to the Manager - IT Center GrowthDevelop comprehensive project plans outlining tasks, timelines, and resource requirements for the installation of IT equipment in centers.Coordinate with cross-functional teams and vendors to ensure flawless integration of networking equipment, telephony systems, PCs, printers, and mobile devices.Collaborate with vendors to find effective solutions to challenges, minimizing disruptions to project timelines. Strong vendor leadership skills are a necessity.Showcase a proficient knowledge of communication hardware, computing devices, printing technology, and tablets.Implement quality assurance processes to ensure the proper functioning of all installed IT equipment.Proactively address challenges and adapt project plans as needed to achieve objectives.Ensure client happiness by meeting project deliverables, addressing concerns promptly, and providing outstanding customer service.Seek feedback from clients and internal partners to use it to continuously improve project management processes and deliverables.PMP Certification a plus but not required #LI-RemoteOur benefits meet you where you are. We're here to help our employees navigate the integration of work and life:- Know your whole family is supported with discounted child care benefits.- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).- Feel supported in your mental health and personal growth with employee assistance programs.- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.- ... and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Lead and manage the digital product strategy and roadmap for center and employee operations, oversee a team of product managers, collaborate with business and IT stakeholders, and drive innovation and measurable business outcomes. | 10+ years in digital product management with 5+ years leadership experience, expertise in ERP and workforce planning platforms, strong communication and stakeholder skills, and a bachelor's degree (MBA preferred). | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive. The Director of Digital Product Management for Center & Employee Operations will own the strategy, roadmap, and delivery of digital solutions that support key center & employee-based activities across our Mobile App, Financial Management & HCM Management within our ERP platform and Workforce Planning across our centers. You will collaborate with Operations, HR, Finance, Strategy, IT, and other business stakeholders to drive innovation and maximize the user experience and efficiencies across these key functions. You will oversee a team of Product Managers to define the product vision to ensure we’re supporting company-wide initiatives with a digital-first mindset, while delivering measurable outcomes. Responsibilities • Develop and execute the Center & Employee Operations product strategy and roadmap aligned with enterprise objectives – including product support for our Mobile App, Workday & Legion • Provide an innovative growth mindset with your partners & peers through research, leading with opportunities that deliver value across the organization • Lead, mentor, and grow a team of Product Managers – while delivering clear product standards for our agile teams & business partners • Serve as the primary point of contact for leaders across the organization for your value stream and products to enable a continuous feedback loop throughout the product life cycle • Create a value driven mindset within your team, utilizing data driven decisions to inform prioritization • Partner with key business leaders and executive stakeholders to translate business needs into scalable digital solutions • Define KPIs and measure the success of your products & initiatives against user adoption, process efficiency, and business outcomes • Ensure product delivery is timely, high quality, and aligned with compliance, budget, and scope • Manage external relationships with key vendors and implementation partners • Influence executive decision-making by presenting key product strategies, business cases, and performance outcomes • Partner closely with IT & external vendors to identify use cases where automation & AI can be applied to deliver organizational transformation Qualifications • 10+ years of experience in digital product management, with at least 5 years in a leadership role • Experience leading platforms that are consumer facing, driving strong digital experiences that lead to material business results • Experience leading ERP and Workforce planning product strategy, configuration, releases, and adoption in a large-scale enterprise • Strong leadership, communication, and stakeholder management skills, including at the C-suite level • Deep understanding of digital technologies, employee experience design, and agile practices • Analytical mindset with a passion for data-informed decision-making • Bachelor’s degree required; MBA or advanced degree preferred Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life: • Know your whole family is supported with discounted child care benefits. • Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). • Feel supported in your mental health and personal growth with employee assistance programs. • Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. • … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.