KinderCare Education

Manage and lead a remote team to deliver exceptional family customer service, monitor performance, and implement process improvements. | Minimum 5 years of leadership and supervisory experience, strong customer relations skills, and ability to work in a high-volume, fast-paced environment. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive. Being a part of the Family Operations team means being an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating an innovative customer experience and building strong relationships with families and business partners across all KinderCare Learning Companies' brands. Our Family Operations Team provides support via the phone, live chat, social media, and email. Whether it's problem resolution, billing support, or supporting clients by helping their employees find Backup Care when an emergency may arise with their current care provider, the Family Operations team is responsible for the family experience throughout the customer's journey with KinderCare and Champions. As a Family Operations team member, you are a crucial part of the organization and a strong representation of the company's values and mission and should be flexible and willing to support across all teams to ensure the best experience for our families and partners. Being self-motivated and the ability to work in a high volume, work from home environment is key to the success for our Family Operations team. The need for compassionate, flexible, and quick-thinking individuals is crucial to the overall success of our Family Operations team. The Family Operations Supervisor is responsible for management of the daily workflow and the leadership of the Family Operations frontline teams, which supports all our brands from driving enrollments, billing issues, problem resolution and retention. The Family Operations Supervisor promotes a positive and engaging team environment that drives growth and opportunity. Our leaders need to be able to respond to unexpected changes or demands. Responsibilities: • Create and support an engaged, friendly, and productive work environment • Able to lead and engage a remote team • Communicate and hold team accountable for meeting the Family Operations vision and mission • Regularly review team’s performance and provide constructive feedback to team members • Demonstrate ownership for overall team results; recommend and lead the implementation of plan(s) of action to improve the team's overall achievement. • Measure and run performance with key metrics such as service levels, experience, call abandonment, calls waiting etc. • Drive the team to identify and implement process improvements; encourage ownership of and group participation in the improvement initiatives • Provide communication and follow up to ensure team is fully informed of all new information related to procedures, family needs, field updates and company related issues, changes, or actions. • Monitor direct report phone and off phone interactions for quality purposes. Meet monthly with direct reports and conduct weekly calibrations with peers to ensure individual, team and department goals are being met. • Coach and mentor the team on quality and performance providing real time and one on one feedback • Train and onboard new and current employees on products, policies and procedures • Prioritize the family experience, and guide the team to meet family needs while balancing the business needs • Build strong relationships with our field partners, and support them in resolving family concerns • Take escalated calls, chats, and e-mails from families, field partners and step into queues when necessary • Prepare weekly and monthly reporting on team’s performance. Identify trends and share with management. • Identify processes that negatively impact the family experience, and advance to leadership • Maintain a thorough understanding of department procedures and company policies • Participate in special projects and perform other duties as assigned Qualifications: • Associate college degree preferred • Minimum 5 years related experience • Leadership and supervisory experience required • Previous remote work experience a plus • Strong sense of customer relations • Able to articulate the ability to drive an engaged workforce • Conflict resolution • Strong organizational skills • Demonstrated success in supervising and motivating teams and individual employees in a high-volume environment • Able to see the project, decisions, and processes in terms of the big picture/cross-departmental impacts • Experience running multiple call queues effectively, balancing resources to achieve desired service levels • Ability to balance work assignments • Ability to effectively operate and collaborate within diverse and cross-functional groups • Ability to work well under stress in a fast-paced and constantly evolving environment • Strong problem solving and analytical skills applying creativity and innovation • Excellent communication skills, including ability to tailor communication to audience to achieve desired results Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life: • Know your whole family is supported with discounted child care benefits. • Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). • Feel supported in your mental health and personal growth with employee assistance programs. • Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. • … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Job Posting End Date : 2026-05-06

Support and execute federal government relations and advocacy strategies to influence policy and build relationships with policymakers. | Extensive experience in government relations, public policy, or advocacy at the enterprise level, with strong legislative and regulatory strategy skills. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive. The mission of KinderCare's Government Affairs team is to expand opportunities for high-quality, affordable early childhood education to families in the U.S. To support this effort, we're seeking a Federal Government Relations Manager to support in the execution of our government relations initiatives and public policy strategy in Washington, DC. In this role, you'll strengthen existing policy initiatives, seek new opportunities, and respond to challenges to drive development and execution of advocacy strategies related to public funding and tax policy. Responsibilities: • Serve as the company's principal strategic advisor on Federal policy and advocacy issues: Own the design, execution, and continuous evolution of comprehensive federal advocacy strategies, ensuring alignment with organizational objectives. • Act as a primary liaison between the federal government relations function and executive leadership: Translating policy developments into clear business implications, strategic approach, and recommended actions. • Lead enterprise-level policy analysis: Monitor legislative, regulatory, and political developments. Proactively assess risk, opportunity, and impacts to the business. Create executive-level materials, including policy memoranda, testimony, legislative language, strategic briefs, and impact analyses. • Set direction and standards for engagement: With Federal partnerships, external organizations, and coalitions, to ensure consistent, focused, and effective advocacy execution. Cultivate and sustain relationships with policymakers, regulators, industry leaders, and advocacy partners; positioning the organization as a trusted and influential voice. Establish and implement communications cadence with internal and external partners to ensure transparency, alignment, and timely action on advocacy priorities. • Regularly brief and advise executives and enterprise leadership on political trends: Share policy scenarios and recommended strategies to mitigate risk or advance priorities. Serve as a subject-matter authority and mentor, elevating advocacy capability across Government Affairs, Field Leadership, and internal partners. • Represent KinderCare as a spokesperson in high-impact external forums, coalitions, and policy-setting environments. Qualifications and Skills: • 8+ years in government relations, public policy, advocacy, or related strategic roles operating at an enterprise level. • Bachelor's degree required; focus on political science, public policy, public administration, communications or public relations preferred. • Experience managing highly complex, concurrent initiatives with significant business, reputational, or financial impact; often in ambiguous or rapidly evolving environments. • Expertise in developing and leading legislative and regulatory advocacy strategies at the federal level with measurable policy outcomes, navigating our political landscape to guide executive leadership on related risks and opportunities. • Ability to influence outcomes through advanced coalition leadership, partner engagement, and direct policymaker relationships. Successful in influencing outcomes through negotiation, coalition leadership, and executive-level partnerships. • Demonstrated ability to operate with significant autonomy, exercising sound discretion in high-stakes and politically sensitive situations. • Able to travel up to 20% #LI-Remote Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - ... and much more. Range of pay $117,800.00 - $176,700.00 Salary We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Analyze workforce and labor data to optimize staffing, develop forecasting models, and improve labor efficiency across centers. | Requires 3-5 years in workforce analytics or labor planning, proficiency in data analysis tools, and experience with workforce management principles and systems. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive. As a Senior Analyst Strategy & Workforce Analytics at KinderCare, you will play a crucial role in crafting and advancing our workforce and labor strategy. In this role, you will use data, analytics, and operational insights to optimize staffing models, improve labor utilization, and enhance workforce planning across our nationwide network of childcare centers. You will collaborate closely with cross-functional teams to develop and implement critical initiatives that strengthen labor efficiency, support organizational growth, and drive business outcomes. Your strategic thought partnership will help transform internal labor management processes across all KinderCare Learning Company brands. Responsibilities: • Conduct sophisticated analysis of workforce and labor data-including center-level labor performance, staffing patterns, employee trends, and labor cost drivers-to identify risks, opportunities, and actionable insights. • Develop and refine forecasting models and staffing plans using historical performance, demand trends, and business projections to ensure optimal labor allocation across centers. • Collaborate with Operations, Finance, HR, and other partners to evaluate and improve scheduling practices, staffing strategies, and labor deployment in support of organizational goals. • Translate analytical findings into clear recommendations and pivotal initiatives. Partner with leadership to design and implement solutions that enhance labor efficiency, operational effectiveness, and cost management. • Build and maintain high-quality dashboards, reports, and presentations that clearly communicate labor performance, trends, and strategic insights to partners at all levels. • Own core workforce management processes, including setting center-level labor-hour targets and managing the scheduling system and tools that deliver labor guidance to field leaders. • Support additional strategic or analytical initiatives as needed. Qualifications: • Bachelor's degree in Business, Finance, Statistics, Analytics, or a related field • 3-5 years of experience in workforce analytics, labor planning, or related fields, preferably in a multi-unit operations, education, retail, healthcare, hospitality, or other labor-intensive industries. • Proven expertise in data analysis, statistical modeling, and forecasting techniques. • Proficiency in analytical tools and technologies, such as Excel (advanced functions), SQL, Python, R, or similar data analysis tools. • Experience with data visualization platforms (e.g. PowerBI) and building dashboards for operational leadership. • Understanding of workforce management principles, such as trend forecasting, staffing models, labor planning, schedule optimization, and productivity metrics. • Experience building or refining labor models, staffing standards, or productivity frameworks. • Familiarity with forecasting methodologies and demand-based staffing models. • Strong business sense and ability to translate data insights into actionable business strategies. • Excellent communication skills with the ability to present sophisticated information in a clear and concise manner. • Diligent, organized, able to work independently, and able to prioritize in a fast-paced environment. • Experience with workforce management systems, particularly Legion (preferred), as well as platforms such as Kronos/UKG, Workday, or Zebra/Reflexis. • Travel up to 10% required. #LI-Remote Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - ... and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Support and maximize revenue from child care programs by ensuring compliance and training centers. | Experience in program implementation, operations, or business support in a multi-unit environment, with strong organizational skills and ability to influence. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide. At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive. We have an exciting an opportunity for a Program Administrator. In this role, you will be responsible for supporting a critical revenue stream, the USDA Child and Adult Care Food Program (CACFP), as well as other areas of regulatory compliance in qualified centers. They will inspire change and maximize revenue while seeking to ensure they are aligned with the culture and demonstrate KinderCare service values in all that they do. If you enjoy inspiring change and improving business performance, this could be the right role for you. Responsibilities: • Maximize the financial benefit of the Child & Adult Care Food Program and other regulatory programs by proactively evaluating, supporting, and training our centers. • Commit to results and influence centers to achieve goals and established metrics. • Ensure compliance by meeting deadlines and applicable state and federal requirements. • Become proficient in state regulations and approved health and nutrition services and serve as a resource for our centers. Qualifications • Prior training, operations, program implementation, or business partner experience in a multi-unit environment • Ability to influence partners and serve as a change agent • Outstanding organizational and time management skills required • Self-directed with a strong attention to detail • Ability to work independently • Strong PC skills/knowledge covering general office software, including MS Office (Word, Excel, and PowerPoint) and email required. • Able to travel (approximately 25-50%) by air or auto to distant cities and states, includes overnight. Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life: • Know your whole family is supported with discounted child care benefits. • Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). • Feel supported in your mental health and personal growth with employee assistance programs. • Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. • … and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Job Posting End Date : 2026-04-21

Lead and manage early childhood education center operations, staff hiring and development, parent and community engagement, compliance with licensing, and financial accountability. | At least one year of leadership experience in early childhood education, strong organizational and customer service skills, budget management, knowledge of licensing standards, and ability to work onsite daily. | Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.Our teachers, center staff, and field leaders are the heart and soul of our business. When you join us, you'll be directly supporting children and their education every day and experiencing the trials and triumphs that come with that responsibility. But you'll never be alone. You'll do it all with a village of dedicated and passionate humans who care as much about helping kids reach their highest potential as you do. The best part? Seeing the positive impact you're making on the lives of young learners and their families-and knowing that your work matters. If you're passionate about positively impacting the lives of others and making waves in the world of early childhood education, the Center Director role might be for you!With KinderCare's world-class curriculum, center accreditation process, and dedicated teaching staff, our Center Directors are changing the world one achievement at a time. Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center.When you join our team as a Center Director, you will:Hire, engage and develop a team of "best in class" educators to be passionate and committed professionalsPartner with parents with a shared desire to provide the best care and education for their childrenCultivate positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partnersUse your business, sales, and marketing savvy to grow KinderCare's presence in the community, leading to the growth of new families and children in our centersRequired Skills and Experience:At least one year of solid leadership experience with the ability to develop, engage, and inspire a teamOutstanding customer service skills, strong organizational skills, and multi-task and handle multiple situations effectively.Budget and financial accountability with revenue generation experience preferredNAEYC/NAC and state licensing knowledge preferredMeet state specific guidelines for the roleAble to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors.Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity.Read, write, understand, and speak English to communicate with children and their parents in EnglishThis role requires the ability to work on-site at the center dailyOur benefits meet you where you are. We're here to help our employees navigate the integration of work and life:- Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).- Feel supported in your mental health and personal growth with employee assistance programs.- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.- ... and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.