Kinaxis

Serve as a strategic advisor to global accounts, bridging business strategy and supply chain orchestration with a focus on digital transformation and executive engagement. | 10-15+ years in supply chain leadership or consulting, MBA preferred, deep high-tech or aerospace vertical expertise, strong consultative selling and executive presence, and readiness for significant travel. | About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.   In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers. Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains. Location This is a remote position. You can work from home and be located anywhere in the USA About The Team The Senior Industry Principal is a strategic visionary and Market-Maker who serves as a trusted C-suite advisor to Kinaxis’ most complex global accounts. You will bridge the gap between business strategy and supply chain orchestration, leveraging deep vertical expertise (High-Tech and/or Aerospace & Defense (A&D) strongly preferred). Operating as a lead architect of value, you will guide executive stakeholders through digital transformation, translating Maestro capabilities into multi-year strategic roadmaps that drive enterprise-wide resilience and measurable financial outcomes. What you will do • Act as a pursuit manager on key opportunities, collaborating with sales, pre-sales, and services to position the right solutions, shape demo strategies and ensure alignment with customer objectives. • Apply domain expertise in areas such as demand planning, S&OP, supply planning, supplier collaboration, business analytics, reporting, and infrastructure technologies. • Demonstrate deep knowledge of Kinaxis solutions – both current and emerging – and translate complex industry challenges and trends into tailored Kinaxis solutions that align with each customer’s unique business needs. • Develop industry and customer-specific messaging to support sales efforts and build long-term relationships with customers across business, finance, and IT stakeholders. • Leverage competitive intelligence to highlight Kinaxis’ unique value and differentiation in the market. • Lead value engineering efforts by creating and presenting business cases that clearly demonstrate ROI and the strategic value of Kinaxis solutions. • Maintain industry-leading expertise in supply chain and technology domains to support customer success and innovation. • Serve as a thought leader in the supply chain industry by contributing to white papers, case studies, and industry publications that showcase Kinaxis’ innovation and expertise. • Represent Kinaxis at industry conferences, symposiums, and webinars through keynote presentations, panel discussions, and expert sessions. • Collaborate with marketing and product teams to develop thought leadership content that aligns with emerging trends and customer challenges. • Build and maintain a strong professional presence in the industry through active participation in forums, associations, and digital platforms. What we are looking for • 10-15+ Years of Professional Excellence: A distinguished career spanning consulting, pre-sales, or industry leadership, with a heavy focus on end-to-end supply chain transformation. • Niche Vertical Expertise: Deep understanding of High-Tech (semiconductor cycles, outsourced manufacturing, contract manufacturing) and / or A&D sectors strongly preferred. • Advanced Educational Foundation: MBA or MS in Supply Chain, Engineering, or Finance is highly preferred. • C-Suite Gravitas: Proven ability to command a room of executive stakeholders and pivot seamlessly between technical architecture and business strategy. • Value-Based Selling Mastery: Expert-level proficiency in consultative selling methodologies (e.g., Challenger, MEDDPICC) and formal Value Engineering processes. • Technological Vision: Advanced literacy in AI, Machine Learning, and Generative AI as they apply to supply chain heuristics, anomaly detection, and automated decision-support. • Collaborative Influence: A track record of leading without authority in a matrixed, global environment. • Global Mobility: Readiness for international travel (up to 50%) to engage with global leadership teams. #VP Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs and training and career development • Recognition programs and referral rewards • Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Design and own semantic data platform architecture ensuring scalability and semantic consistency across applications. | 10+ years in complex system architecture, experience with distributed systems and semantic layers, strong ownership and platform mindset. | About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location Canada or USA • Ottawa and Toronto, Canada - Hybrid • Other Canadian or USA locations - Remote About The Team Kinaxis builds software that powers some of the world’s most complex supply chains. Our Maestro platform supports mission-critical planning and optimization for global enterprises, where correctness, performance, and shared understanding are essential. The team you’ll join builds the foundational systems that make this possible - defining how data is represented, governed, and used across the platform. As our products and ecosystem grow, ensuring scalability and semantic consistency has become a core architectural challenge. In this role you will establish a durable semantic backbone that allows teams to move quickly without losing shared understanding. If you’ve built semantic platforms before and want to do it at product scale, this role offers both the scope and the responsibility to make it count. About The Role We are building a next-generation Data Fabric : a multi-tenant, high-performance platform built on Databricks that serves as the substrate for all Kinaxis applications. This is not a traditional data integration or pipeline role – This is a platform architecture role , focused on designing the technical and semantic foundations that allow teams to build reliably on shared data at scale. Our Data Fabric does more than move and store data—it defines the shared meaning of that data across applications, APIs, analytics, AI, and optimization engines. You will play a central role in shaping and owning that foundation. Why This Role Is Different Many data architecture roles are centered on internal analytics or reporting. This role exists because: • The primary consumers are applications and platforms , not dashboards • The platform must support many teams and external users , not a single organization • Failure modes are semantic drift, inconsistent behavior, and platform fragility—not missing metrics You will work at the intersection of distributed systems, platform engineering, and semantic architecture , solving problems such as: • Designing true multi-tenancy, including isolation, security boundaries, and governance • Defining platform-level contracts that allow teams to move independently without breaking shared meaning • Ensuring semantic consistency across ingestion, APIs, AI pipelines, and decision engines • Operating at a scale where architectural and ontology decisions directly affect customer outcomes Vacancy Status This is an existing job vacancy What you will do Architect the Data Fabric Platform • Lead the evolution of a Databricks-centric Data Fabric using Delta Lake, Unity Catalog, Delta Sharing, and custom orchestration. • Design core platform primitives such as identity, tenancy models, access controls, compute quotas, and automation required to operate at scale. Define and Own the Semantic Foundation • Define and maintain the canonical business ontology that underpins Kinaxis products, decoupling business meaning from physical storage and implementation. • Design a governed semantic layer that ensures consistent interpretation of core supply-chain concepts (e.g., demand, supply, time, capacity, constraints) across products and services. • Establish semantic contracts and versioning strategies that support evolution without fragmentation or breaking consumers. Make Semantics Operable • Design how semantic models and mappings are authored, versioned, governed, and served in a multi-tenant environment. • Ensure semantic definitions integrate cleanly with compute, APIs, and AI/ML workflows so meaning is preserved through transformation and inference. • Build frameworks and abstractions that allow product teams to benefit from shared semantics without requiring deep ontology expertise. Enable Developers and Teams • Translate infrastructure complexity (Kubernetes, Azure/GCP, Databricks internals) into a coherent and reliable developer experience. • Provide clear boundaries, guarantees, and abstractions that allow teams to move faster and safer on the platform. What we are looking for • 10+ years architecting or building complex systems where scalability, correctness, and long-term evolvability matter. • Strong experience with distributed systems (e.g., Spark, Delta Lake) and cloud-native infrastructure. • A platform mindset—you design for reuse, failure modes, and change over time. • Hands-on experience designing and implementing a semantic layer or ontology in a production environment. • Proven ability to model complex domains using canonical entities, relationships, and constraints that drive application behavior—not just analytics. • Experience balancing semantic rigor with developer velocity through practical governance and versioning approaches. • An understanding that semantics are foundational to APIs, AI systems, and decision engines—not only BI tools. • Comfortable operating across strategy and implementation—from architectural direction to hands-on problem solving. • Strong technical judgment and ownership mindset. • Experience leveraging AI-enabled tooling to accelerate development, with the ability to critically review outputs for correctness, architectural fit, and risk. #Senior; Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee: • Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Lead enterprise customer relationships, develop success plans, drive adoption and renewal readiness, manage licenses and upsell opportunities, and align solutions with customer business objectives. | 7+ years managing global enterprise accounts, experience with governance models, supply chain knowledge, SaaS platform expertise, Salesforce and Gainsight proficiency, excellent communication, and PMP certification preferred. | Sr. Customer Success Manager (12 Month Term) Location CA-Remote ID 2025-33718 Category Customer Service Position Type Full-Time Remote Yes About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. Location This is a remote/hybrid position. You can work from home and be located anywhere in Canada. If you are located in Ottawa, you will work a hybrid schedule of 3 days per week at our Ottawa headquarters. About the team The Senior Customer Success Manager is responsible for driving value realization, creating renewal readiness, and ensuring the success of Kinaxis' large enterprise customers. This role involves leading a consultative approach to program delivery, fostering strong relationships with internal and customer executive stakeholders, and advocating for customer needs to maximize the value of Kinaxis solutions. In addition to monitoring customer health and facilitating adoption, the Senior CSM will take on light commercial responsibilities, such as managing licenses, user scenarios, and solution usage. This role works closely with Sales to identify and hand over upsell, cross-sell, and Next-Sell opportunities while aligning solutions with customer business objectives. What you will do • Lead relationships with key customer stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain operations while building trusted, long-term partnerships. • Develop and maintain a governance model for large enterprise accounts, ensuring consistent engagement and strategic alignment across all stakeholders. • Create customized success plans for enterprise accounts, ensuring customer business drivers are incorporated into solution deployment, adoption and renewal readiness strategies. • Partner with Sales to contribute to account plans, identify growth opportunities, and support customer success initiatives. • Handle light commercial responsibilities, such as tracking licenses, users, and scenarios, to enhance account value and contribute to growth. • Assist in identifying Upsell and Next-Sell opportunities by leveraging insights into customer business units, subsidiaries, and supply chain operations. • Lead cross-functional teams to develop and execute strategies that optimize customer success and business outcomes. • Regularly communicate with executive stakeholders, both internal and external, to build and maintain strong, trusted relationships. • Align customer business priorities with Kinaxis’ product roadmap, ensuring solutions meet both current and future needs. • Define and track customer-specific KPIs, providing ongoing guidance, risk mitigation strategies and actionable insights to inform decision-making. • Managing escalations by coordinating with internal teams to develop effective solutions that maintain customer trust and satisfaction. What we are looking for • Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred. • 7+ years of experience leading Forbes Top 100 and global accounts, with a proven track record of leading cross-functional teams to drive customer success. • Demonstrated ability to develop governance models and customized success plans for global enterprise accounts • Proven success in driving technology adoption and customer business transformation to ensure sustained value realization. • Success in supporting Next-Sell, upsell, and cross-sell opportunities, ideally within enterprise or global accounts. • Solid understanding of Supply Chain Management, including knowledge of processes, systems, and operational best practices. • Excellent written and verbal communication skills, with a proven ability to deliver impactful presentations and effectively engage with executive-level stakeholders • Experience working with SaaS platforms to deliver business solutions • Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health, and driving proactive engagement. • Project Management Professional (PMP) Certification considered an asset • Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required. #Intermediate #LI-KH1 Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: • Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs and training and career development • Recognition programs and referral rewards • Hackathons Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Options ApplyApply Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration. Application FAQs Software Powered by iCIMS www.icims.com