Keyfactor, Inc.

Lead technical discussions and design solutions aligned with business objectives while mentoring junior team members. | Bachelor's degree or equivalent with extensive expertise in enterprise security, identity solutions, and cloud environments, capable of leading large customer meetings and deployment planning. | About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor! Title: Senior Solutions Engineer, Central Location: United States; Remote, CST or EST preferred Experience: Senior Job Function: Solutions Engineering Employment Type: Full Time Industry: Computer and Network Security About the position Our Solutions Engineers are our technical experts on our sales team, and are focused on demonstrating how our products can meet all of our customer’s needs. The candidate will possess a drive to join a world class leader in innovation and best practices that is leading its category. Our team provides detailed technical guidance and sets up customers for success early on. We’re looking for experienced, enthusiastic, and hands-on engineers who can rapidly learn Keyfactor value proposition and translate it to use cases across many market verticals such as Medical Services, Manufacturing, and Financial Services as well as the Fortune 2000. Working alongside the Integration Engineers, and Sales Directors, you’ll work in our ‘One Team’ culture to design solutions and align our capabilities based on our prospects needs. Applicants must be legally authorized to work in the United States. Responsibilities • Lead technical discussions with key clients, understanding their requirements and challenges, and providing advanced technical solutions that align with their business objectives. • Drive solution development for key accounts, ensuring that solutions are tailored to meet specific customer needs and are technically robust. • Provide advanced technical guidance and expertise to both internal teams and clients, serving as a subject matter expert in the field. • Contribute to strategic sales initiatives by leveraging deep product knowledge and understanding of customer needs to support the development of effective sales strategies. • Collaborate cross-functionally with product management, engineering, and other teams to ensure alignment between customer requirements and product capabilities • Stay updated on industry trends, emerging technologies, and competitor offerings to provide insights and recommendations for product enhancement and innovation. • Act as a trusted advisor to clients, building strong relationships based on technical expertise, reliability, and a commitment to delivering value-added solutions. • Mentor and coach junior team members, sharing knowledge and best practices to help them develop their technical skills and advance in their careers. • Participate in product testing and feedback to provide meaningful, actionable feedback to improve product quality and user experience. Skills and Qualification • Bachelor's degree or equivalent experience • Extensive experience in leading technical discussions and solution development for key accounts. • Demonstrated ability to contribute to strategic sales initiatives and mentor junior team members. •Strategic thinking to contribute to the development of sales strategies and initiatives. • Mentorship skills to support the growth and development of junior team members. • Adaptability to handle evolving market dynamics and customer needs. • Ability to independently drive large customer meetings (onsite and virtual) to develop and document a recommended architecture and deployment roadmap. • Familiarity with enterprise software, identity, and security solutions as well as networking fundamentals like Exchange, Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and GCP • Security certifications (CISSP etc.) a plus • Experience with cloud-based environments such as Azure, AWS and/or Google Cloud. Travel Expectations: Up to 25% Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Lead creation of SOWs and service SKUs to maintain efficient workflows and align service offerings with customer needs. | Bachelor's degree preferred with knowledge of operations analysis, software, networking, and strong communication skills. | About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Operations Analyst Location: United States; Remote (EST or CST preferred) Experience: Associate Job Function: Professional Services Employment Type: Full-Time Industry: Computer and Network Security About the position A developing Operations Analyst contributes to maintaining efficient workflows and operations within Keyfactor’s Services organization, serving as an escalation point for service sales inquiries and leading the creation of accurate SOWs and Service SKUs across functions. Applicants must be legally authorized to work in the United States. RESPONSIBILITIES Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices Collect End-Customer requirements and collaborate in drafting Level of Effort estimates. Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team. Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products. Field complex questions on service methodology and delivery best practices. Implement new processes and procedures to support hyper-growth. Review and analyze delivery services data to improve sales workflows and scoping processes SKILLS AND QUALIFICATIONS Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience. In-depth understanding of operations analysis principles and methodologies. Experience in analyzing and interpreting data to identify trends and insights. Average understanding of technology such as software, networking, and system development. Average experience interacting with 3rd party reseller/service providers/partners. Effective written and verbal communication skills with the ability to articulate complex ideas clearly. Ability to influence and persuade team members through effective communication. Average analytical, time management, and prioritization skills. Ability to work independently, mentor junior team members, and contribute to process improvements. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Resolve complex technical issues and manage customer incidents ensuring operational continuity with detailed documentation and collaboration. | Bachelor's degree or equivalent and 3+ years hands-on technical support experience in customer-facing roles with proficiency in log analysis, SQL, Linux, and Windows Server. | About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Job Title: Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves complex technical issues and customer-reported incidents, ensuring continuity of customer operations and successful value realization. This role demonstrates strong technical judgment, effective customer communication, and consistent ownership of cases through resolution while contributing to team knowledge and continuous improvement. Job Responsibilities Customer Engagement & Support Excellence Serves as a primary technical point of contact for customers, proactively engaging via calls and written communication to diagnose issues, build trust, and maintain strong working relationships. Responds to customer inquiries within defined SLAs, prioritizing based on business impact and severity. Communicates technical information clearly and professionally, tailoring explanations to customer technical proficiency. Provides timely, accurate, and actionable updates aligned with incident severity and communication guidelines. Advises customers on product usage, configuration best practices, and operational recommendations to prevent future issues. Case Ownership & Management Owns support cases end-to-end, maintaining accurate, concise, and technically detailed documentation within the support CRM system. Produces clear case summaries that document root cause, troubleshooting steps, and final resolution to support knowledge reuse. Collaborates effectively within SWARM models to resolve complex issues within SLA expectations. Analyzes logs, system behavior, and configurations to identify root causes and drive resolution. Technical Problem Solving & Analysis Utilizes lab environments to reproduce customer issues, validate hypotheses, and test solutions. Troubleshoots the majority of cases independently using experience, documentation, internal tools, and external research. Identifies recurring or systemic issues and proactively recommends corrective or preventative improvements. Authors and contributes to internal and external knowledge base articles to reduce time to resolution and improve support scalability. Shares insights, lessons learned, and configuration guidance across the team to strengthen collective expertise. Product & Domain Expertise Demonstrates strong working knowledge of supported products and underlying technologies, with the ability to mentor and assist peers. Resolves advanced and non-routine technical issues within assigned product areas. Applies domain expertise to evaluate complex environments, configurations, and integrations. Provides advanced guidance on product configurations, deployment patterns, and operational best practices. Maintains proficiency in key technical areas relevant to the role and applies that knowledge to real-world customer challenges. Escalation & Incident Management Appropriately follows escalation procedures to ensure visibility, alignment, and timely resolution of high-impact or complex issues. Partners with Regional Managers and SWARM teams to drive resolution of challenging cases and major incidents. Builds and maintains lab environments as needed to replicate, diagnose, and resolve critical issues. Cross-Functional Collaboration & Continuous Improvement Contributes to internal enablement through advanced training sessions and technical knowledge sharing. Identifies opportunities for process improvement and operational efficiency within the support function. Collaborates with leadership and cross-functional teams to improve tooling, workflows, and customer outcomes. Supports initiatives to simplify processes and improve overall support effectiveness. Minimum Qualifications, Education, and Skills Bachelor’s degree or equivalent practical experience. 3+ years of hands-on technical support or engineering experience in a customer-facing environment. Proven ability to manage multiple customer cases with minimal oversight while maintaining high service quality. Strong customer communication skills, including the ability to confidently engage customers via phone and written channels. Demonstrated commitment to customer satisfaction and operational excellence. Log analysis and troubleshooting. Database fundamentals including SQL queries and table analysis. Linux operating systems. Windows Server environments. #LI-NA1 Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Lead strategic initiatives in compensation, benefits, HR technology, and analytics, oversee payroll, refine HR policies, and mentor junior team members. | Bachelor's degree in HR or related field with extensive HR operations experience, proficiency in HRIS and payroll systems, and strong employment law knowledge. | About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Senior People Operations Specialist Location: United States; Remote, EST Experience: Director Job Function: Human Resources Employment Type: Full-time Industry: Computer and Network Security About the position The Senior People Operations Specialist leads advanced people operations activities, focusing on strategic initiatives in compensation, benefits, HR technology, and analytics. This role drives improvements in people processes and enhances the overall employee experience. Applicants must hold US citizenship or US permanent resident status. Responsibilities Develop and manage complex compensation and benefits programs. Oversee the payroll process, ensuring compliance and accuracy. Lead the implementation and optimization of HR technology solutions. Analyze and report on key HR metrics, providing strategic insights. Develop and refine People policies and procedures. Mentor and support junior team members in their development. Minimum Qualifications, Education, and Skills Bachelor’s degree in Human Resources, Business Administration, or a related field. Extensive experience in HR operations or a related area. Expertise in HRIS, payroll systems, and benefits administration. Strategic thinking, exceptional problem-solving abilities, high-level proficiency in relevant tools and technologies. Excellent leadership and communication skills. In-depth knowledge of employment laws and regulations. Ability to lead complex projects, drive strategic initiatives, and influence decision-making. Ability to handle sensitive information with confidentiality. Extensive knowledge of industry trends, company strategy, and cross-functional processes. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

The Junior UI Software Developer will collaborate with other developers and engineers in a fully remote environment, writing, testing, and debugging code to support project growth. They will also participate in code reviews and contribute to the design and implementation of new features. | Candidates should have strong problem-solving skills and experience with modern JavaScript frameworks, relational databases, and cloud services. A degree or relevant work experience demonstrating commitment to software development is required. | About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Junior UI Software Developer Location: United States; Remote - EST or CST preferred Experience: Entry-Mid Level Employment Type: Full-Time Industry: Computer and Network Security Job Summary We are looking for a dynamic Junior to Mid-Level Software Developer to join our fully remote team. The ideal candidate will have a minimum of 2 years of experience in a professional software development role, demonstrating a keen ability to collaborate effectively with other developers and engineers. You will play a crucial role in our team, writing, testing, and debugging code to support our projects' growth and success. Applicants must hold U.S. citizenship. Job Responsibilities Collaborate with other developers and engineers in a fully remote environment. Write, test, and debug code in a timely and efficient manner. Participate in code reviews to maintain code quality and share knowledge. Contribute to the design and implementation of new features and functionalities. Ensure scalability and performance of applications through effective coding practices. Qualifications: Strong problem-solving skills and the ability to work both independently and in a team environment. Organized and detail-oriented with a proven ability to manage multiple tasks efficiently. Experience with a modern JavaScript framework such as React, Angular, or Vue. Proficient in using and configuring relational databases/SQL for data retrieval and updates. Familiarity with Node.js and AWS cloud services. Basic knowledge of Linux command line operations. Fluency in English with solid oral and written communication skills. A degree, personal project, or work experience demonstrating skills and commitment to software development. Preferred Skills: Proficiency in Typescript, React, and Material UI. Experience with Sequelize ORM. Familiarity with Jira, Git, Docker, and Kubernetes for project management and deployment. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Lead and manage a DevOps engineering team to design and implement automation, CI/CD pipelines, and infrastructure solutions while mentoring and ensuring operational excellence. | 4-6 years DevOps experience with at least 2 years in leadership, strong skills in CI/CD, infrastructure automation, strategic planning, and team management. | About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Manager, DevOps Engineering Location: United States; Remote Experience: Senior Employment Type: Full-Time Industry: Computer and Network Security Job Summary Leads a team of DevOps engineers in designing and implementing tools, processes, and environments to support software delivery. This role emphasizes mentoring, resource management, and ensuring successful automation, containerization, CI/CD pipelines, and Infrastructure as Code initiatives. Applicants must hold U.S. citizenship. Job Responsibilities • Lead and manage a team of DevOps engineers, overseeing day-to-day operations and ensuring the successful implementation of DevOps strategies and best practices. • Drive the design and implementation of infrastructure automation and deployment solutions, aligning with organizational goals and maintaining operational excellence. • Facilitate collaboration between development, QA, and IT teams to enhance cross-functional workflows and ensure consistent deployment practices. • Mentor and develop team members, fostering a culture of learning and professional growth within the DevOps team. • Oversee the implementation of scalable and resilient environments, ensuring infrastructure is optimized for performance and reliability. • Champion continuous integration and delivery (CI/CD) improvements, driving automation initiatives and optimizing pipelines for efficiency. • Ensure effective monitoring and proactive maintenance of infrastructure, focusing on system availability, performance, and security. • Contribute to the development of infrastructure best practices, ensuring compliance and consistency across all environments. • Work in an agile environment, adapting team strategies and processes to meet changing business needs and technical requirements. Qualifications: • Degree in Computer Science, Engineering, or a related field (or equivalent experience). • 4-6 years of experience in DevOps with at least 2 years in a leadership or managerial role. • Comprehensive knowledge of departmental operations, budget management, and strategic planning. • Strategic leadership, advanced managerial skills excellent stakeholder management. • Proven ability to lead and manage a team of DevOps professionals. • Experience in overseeing infrastructure automation and deployment processes. • Strong skills in CI/CD process management and optimization. • Ability to lead large teams, develop and implement strategic initiatives, and influence senior leadership. • Ability to mentor and develop team members. • Strong problem-solving and decision-making skills. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: • Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. • Comprehensive benefit coverage globally. • Generous paid parental leave globally. • Competitive time off globally. • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. • The Keyfactor Alliance Program to support DEIB efforts. • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. • Monthly Talent development and Cross Functional meetings to support professional development. • Regular All Hands meetings - followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make "it" happen. Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Develop and maintain software applications, implementing features and ensuring code quality. Collaborate with team members to design and troubleshoot complex solutions. | Applicants must hold a Bachelor's degree in Computer Science, Engineering, or a related field and have significant experience in software engineering. Candidates should possess strategic thinking, exceptional problem-solving abilities, and proficiency in relevant tools and technologies. | About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Senior Software Engineer Location: United States; Remote Experience: Senior Employment Type: Full-Time Industry: Computer and Network Security Job Summary Develops and maintains software applications, implementing features and ensuring code quality. Collaborates with team members to design and troubleshoot complex solutions. Applicants must hold U.S. citizenship. Job Responsibilities Design, implement, and maintain software features and functionality. Conduct code reviews, pull requests and ensure adherence to coding standards. Work closely with other engineers and cross-functional teams to solve complex problems. Contribute to the improvement of software development processes and practices. Identify and resolve technical issues and performance bottlenecks. Provide guidance and support to junior engineers. Work closely with the Quality Assurance teams and participate in QA efforts when needed. Participate in internal and external product support when needed. Contribute to technical documentation and project reports. Engage in Agile ceremonies and contribute to iterative development processes. Minimum Qualifications, Education, and Skills Bachelor’s degree in Computer Science, Engineering, or a related field Significant experience in software engineering or a related field. Strategic thinking, exceptional problem-solving abilities, high-level proficiency in relevant tools and technologies. Proficiency in design patterns, strong architectural skills, and advanced debugging abilities. Ability to lead complex projects, drive strategic initiatives, and influence decision-making. Ability to take ownership of complex tasks, mentor team members, and drive technical improvements. Extensive knowledge of industry trends, company strategy, and cross-functional processes. Deep knowledge of software architecture principles, code optimization, and continuous integration practices. Preferred Qualifications Highly proficient in C++. Strong understanding of concurrency, parallelism, and distributed systems concepts. Strong knowledge of networking protocols. Quick at learning and contributing to new code bases. Experience with nodejs is a plus. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice