KeyCorp (KeyBank National Association)

Manage complex servicing needs for commercial card program clients, including support, account maintenance, and escalation resolution. | Five or more years in financial services or banking, client escalation management experience, organizational skills, and proficiency with Microsoft Office. | A company is looking for a Senior Client Service Specialist to manage complex servicing needs for commercial card program clients. Key Responsibilities • Support card program inquiries from clients, internal teams, and vendor partners • Perform account maintenance and assist with product integration projects • Resolve client escalations and provide process improvement guidance Required Qualifications • Five or more years of experience in financial services or banking, preferably in commercial or consumer sectors • Experience in client escalation management and support • Organizational skills with the ability to prioritize work in a fast-paced environment • Ability to identify inefficient processes and recommend solutions • Proficiency with PCs and standard Microsoft Office software