Kentech Consulting Inc

Manage delivery performance, capacity, and quality by redesigning workflows and automating processes using AI tools to scale operations. | 5+ years leading operations in high-volume or fast-growth environments with technical savvy and AI tool proficiency. | KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. Senior Operations Manager, Delivery & Scalability This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday. What You’ll Own Weekly operating cadence (core) Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks Drive accountability through action tracking, follow-ups, and continuous process improvement ● Operational efficiency and scalability ○ Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle ○ Standardize processes into clear SOPs that hold up as we grow ● Capacity planning and forecasting ○ Build and maintain staffing and capacity models tied to volume, throughput, and deadlines ○ Make clear recommendations on resourcing, workload balance, and performance targets ● Cost and margin awareness ○ Partner with finance to understand unit economics and protect margin as volume increases ○ Improve productivity and reduce cost per case without sacrificing quality ● Tooling and automation ○ Improve workflows using tools we already use (Google Workspace, dashboards, case systems) ○ Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience). Example Project A government client needs 500 background checks completed in 30 days. You would: 1. Assess current capacity and forecast throughput against the deadline 2. Build a staffing and workload plan (including contingency plans) 3. Stand up a weekly dashboard showing progress, risks, and quality metrics 4. Identify bottlenecks and drive process changes to stay on time and on budget 5. Use automation or AI where it makes sense to reduce manual work You’re a Strong Fit If You Have ● 5+ years leading operations in a service-based, high-volume, or fast-growth environment ● Direct experience scaling workflows, improving cycle times, and building operating rhythm ● Track record of improving operational efficiency without proportional headcount increases ● Experience with capacity planning, forecasting, and performance management ● Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting) ● Strong documentation habits (SOPs, process maps, clear communication) ● Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work Preferred (Not Required) ● Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience ● Experience working in a high-trust environment with sensitive information ● Background screening experience Not a Fit If ● You prefer structured, predictable workflows with well-established procedures ● You see operations as reactive firefighting instead of proactive system-building What Success Looks Like in 12 Months ● More predictable throughput with documented SLAs ● Clear dashboards leadership reviews weekly ● Meaningful improvements in cycle time, quality, and cost per case ● Several manual processes simplified, standardized, or automated ● A scalable operating model that supports significant growth Benefits ● Base salary: $75,000–$95,000 (depending on experience) ● Profit sharing ● 401(k) ● Health and dental insurance ● Paid time off ● Remote-first ● Direct access to senior leadership and high-visibility work ● Clear path to Director of Operations as the company grows This is a remote position.

Conduct fact-based pre-employment background investigations including interviews, public records research, and report writing for municipal government candidates. | Minimum 5 years investigative or related experience, college degree in relevant field, strong analytical and writing skills, ability to pass security clearance, and complete 5 cases weekly. | KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com—the first consumer background checking system of its kind—and ClarityIQ, a high-tech/high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team embodies the core values aligned with it: core-values • Customer-focused: We are customer-focused and results-driven. • Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. • Fact Finders: We are passionate investigators for discovery and truth. • Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. IMPACT As a small, agile company, we seek high performers who relish the idea that their efforts will directly impact our customers and help shape the next evolution of background investigations. KENTECH Consulting Inc. is seeking a highly skilled and detail-oriented Background Investigator to conduct impartial, fact-based pre-employment investigations for municipal government agencies. This role requires strong investigative skills, excellent research abilities, and a commitment to maintaining accuracy and confidentiality. As a remote investigator, you will analyze applications, conduct interviews, research public records, and compile detailed reports. If you have a background in journalism, criminal investigations, or investigative reporting, this is an excellent opportunity to apply your skills in a fast-paced, high-impact environment. Key Responsibilities ✔ Conduct Pre-Employment Investigations – Perform fact-based investigations on law enforcement and government candidates. ✔ Research & Analysis – Analyze applications, employment records, criminal histories, and public records to verify candidate qualifications. ✔ Candidate Interviews – Conduct in-depth interviews via phone and virtual platforms to gather critical insights. ✔ Data Verification – Execute criminal background checks and civil lawsuit verifications using public records. ✔ Identify Gaps & Inconsistencies – Proactively spot missing or conflicting information and strategize ways to obtain necessary data. ✔ Report Preparation & Editing – Compile comprehensive investigative reports, ensuring grammatical accuracy and clarity. ✔ Client Communication – Maintain professional and timely communication with stakeholders and agencies. ✔ Process Efficiency – Organize data, streamline workflows, and manage caseloads effectively to meet deadlines. Qualifications & Experience ✔ Education – College degree in Journalism, Criminal Justice, Political Science, Pre-Law, Paralegal, or a related field. ✔ Experience – Minimum 5 years in investigative or related roles, including journalism, investigative reporting, or criminal investigations. ✔ Interviewing Expertise – Skilled in conducting remote and in-person interviews to obtain critical insights. ✔ Strong Analytical & Writing Skills – Ability to interpret findings and deliver clear, concise reports. ✔ Confidentiality & Ethics – Experienced in handling sensitive information with professionalism and discretion. ✔ Tech-Savvy – Proficiency in Google Docs, Excel, and investigative tools/software. ✔ Compliance Requirement – Must pass Security Clearance to obtain a Permanent Employee Registration Card (PERC) or already possess one. ✔ MUST HAVE ABILITY TO COMPLETE A MINIMUM OF 5 CASES PER WEEK Key Soft Skills Attention to Detail – Ensuring accuracy in investigations and clarity in reports. ⚖ Ethical Integrity – Conducting unbiased, objective investigations to maintain trust. Clear Communication – Effective in interviews, reporting, and client interactions. Investigative Mindset – Identifying gaps, strategizing data collection, and interpreting findings. ⏳ Time Management – Handling multiple investigations and meeting deadlines efficiently. Compensation & Benefits Salary: $45,000 - $50,000 Annually Remote & Full-Time PTO & Flexible Time STD/LTD, Life Insurance, Profit Sharing Health, Vision, and Dental Coverage Apply Now! If you’re a meticulous investigator with a strong analytical mindset, we’d love to hear from you! KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.