Kellermeyer Bergensons Services

Manage vendor performance and compliance using data-driven governance to drive service quality and customer satisfaction. | Requires 5+ years vendor management or operations experience, bachelor's degree preferred, bilingual Spanish a plus. | Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!! This is a 100% Remote opportunity anywhere in the U.S. Position Summary The Regional Vendor Management Manager is responsible for the oversight, performance management, and compliance of vendor partners across assigned customer programs. This role ensures consistent, high-quality service delivery, disciplined operational execution, and full alignment with KBS standards through a structured, data-driven governance model. This leader is accountable for driving and continuously improving the commercial, operational, and performance outcomes of KBS Vendor Partners within the defined area of responsibility. The role requires strong leadership, accountability, and the ability to influence vendor behavior to meet contractual and operational expectations. The position enforces vendor accountability through the EAAP framework (Escalations, Attendance, Audits, Projects) and supports the Vendor Partner (EPV) program, with a focus on improving service quality, achieving IVR (KBS Presence) compliance, and enhancing overall customer satisfaction. Success in this role is defined by measurable improvements in service delivery, sustained compliance with vendor performance metrics, and the consistent reduction of operational risk across the portfolio. Essential Duties and Responsibilities Responsibilities may include but are not limited to: Understand and monitor contractually agreed scopes of work and SLA/KPI · Manage vendor performance using EAAP metrics (Escalations, Attendance/IVR, Audits, Projects) · Drive IVR (KBS Presence) compliance and ensure accurate proof of service across all locations · Own vendor relationships, including outreach, performance reviews, and corrective action plans · Identify and resolve service delivery gaps, including staffing, scheduling, and execution deficiencies · Support vendor segmentation (EPV and tiered vendors) and drive continuous performance improvement · Travel within assigned markets to evaluate vendor performance at site and customer levels and conduct one-on-one meetings to drive accountability and results · Partner with Field Operations and Customer Experience teams to ensure execution and rapid issue resolution · Monitor escalations, audit results, and project completion to protect service quality and customer satisfaction · Analyze performance trends and implement process improvements · Enforce vendor accountability through structured reviews, QBRs, and performance management processes Additional Duties and Responsibilities As required by management. Knowledge, Skills, and Competencies Knowledge Multi-site service delivery and vendor performance management · Facility services and janitorial operations preferred · IVR systems and service platforms (e.g., Service Channel, Corrigo) preferred Skills Analytical and data interpretation skills · Strong communication and stakeholder management · Commercial negotiation and problem-solving Competencies Leadership and accountability · Operational discipline · Ability to influence vendor behavior and drive results Educational Qualifications/Job Experience Requirements Education Bachelor’s degree or equivalent experience preferred Experience 5+ years of experience in vendor management, operations, or facilities services · Bilingual (Spanish) preferred Working Conditions/Physical Requirements Schedule: · Regular weekly schedule; weekends or holidays as needed. The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements: · Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs. · Ability to speak clearly (use of voice). · Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus. Environment: · Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment. · Lighting varies based on building requirements and may be adjusted within reason. · Time constraints and related pressures to complete work are high. Travel: 25%

The Subcontractor Compliance Coordinator initiates, maintains, and tracks vendor compliance through annual questionnaires and audits. They ensure that vendors meet compliance standards and manage communication regarding contract amendments and compliance issues. | Candidates should have 1-2 years of administrative or office experience and be comfortable communicating with clients via email and phone. Strong attention to detail and proficiency in Microsoft Office, especially Excel, are essential. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Salary $17.00/hour This is a 100% remote role- candidate can live anywhere in the United States Position Summary Initiates, maintains and tracks established vendors annual questionnaires. Distributes and tracks contract amendments. Conducts ongoing audits to support compliance with criminal background checks. Utilizes analysis skills and attention to detail to ensure ongoing vendor compliance. Duties and Responsibilities • Coordinate annual vendor audit questionnaire process and ensure vendor compliance • Send out annual audit questionnaires each month to a selected number of vendors • Carefully review returned completed questionnaires and ensures that responses are compliant with the company contract agreements • Update ERP system with acceptable, annual audit questionnaires, and file printed copies in vendors’ contract folders • Call and send emails to vendors that fail to submit the annual audit questionnaires by the given deadlines • Sends out certification of compliance letters to vendors, and updates ERP system accordingly • Sends out contract amendments to vendors Initiates requests to terminate vendors that fail to complete the annual audit questionnaires or that reveal noncompliance with the vendor agreement with internal KBS teams, such as field operations and customer service • Works on miscellaneous projects and generates ad-hoc reports Requirements 1-2 years of administrative/office experience Experience working with customers/clients via email and phone ​​​​​​ Able to consistently follow process and direction Written and oral communication skills Strict attention to detail and factual documentation •Experience with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, with an emphasis on Excel VLOOKUP, Pivot Tables, Graphs, etc.) Education: • High School Diploma or GED; Bachelor’s Degree is a plus What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability - Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.