Kellermeyer Bergensons Services

Supports management of client accounts and vendor relationships, ensuring service quality and client satisfaction. | Requires 3+ years in an account coordinator role, proficiency in Microsoft Office, and experience in maintenance or service-related fields. | Account Coordinator - Trade Services Join a fast-paced, growing, and exciting company full of great opportunities! Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings for an Account Coordinator. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you! About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary: The Account Coordinator supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services. Key Responsibilities: • Oversees a portion of a client account or various client accounts. • Follows all functional policies, and ensures compliance to all standard operating procedures • Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made • Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow • Manages customer issues as they arise during day-to-day operations • Supports and balances vendor sourcing to unify and increase profitability • Works in various customer portals, 3rd party systems, and KBS proprietary technology • Helps identify procedural issues and trends and shares examples of best practices with leadership • Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others • Performs other related duties as required and assigned Requirements: Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook), with advanced Excel skills required. WinTeam and Corrigo experience is a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safe handling for chemicals sheets/documents (generally in English; may have in Spanish where state required) 3+ years in an account coordinator role, ideally with experience in maintenance / repair services or another service-related field with high customer/client contact. KBS utilizes the KBSPresence mobile timekeeping software for accurate recording of employee work hours, attendance management, completion of required training, and distribution of important employment-related information. All non-exempt employees are required to download and use the KBSPresence app on their personal mobile devices to clock in and out for their shifts and breaks. In accordance with applicable local laws, cell phone reimbursement is provided to support the use of personal devices for work-related tasks. What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Assist customer service team with inquiries, manage communication, and track unresolved issues. | 3+ years in customer service or administrative role, experience with B2B customers, proficient in Excel. | Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Customer Experience Lead. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and customer service, then this is the job for you! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce. What are you waiting for, APPLY TODAY and join the KBS Crew! Job Overview Salary Range: $18-20/hour This position is a full-time, remote opportunity. Candidate must be live in the Central or Eastern Time Zone You will be responsible for day-to-day operations, data integrity, and communication. As a Customer Experience Lead the following duties and responsibilities will be a part of this opportunity, but are not limited to them: Assist customer service call team members daily in responding to customer and vendor inquiries. Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. Maintain detailed records of written and verbal communication. Provide detailed and accurate information for quarterly business reviews, executives, and customers. Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. Requirements for our Customer Experience Lead: 3+ years’ experience in customer service/ administrative role Previously have worked with B2B customers Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Designs and develops multi-modal learning solutions aligned with organizational goals, collaborating with stakeholders to ensure content effectiveness. | Requires proven experience in instructional design across multiple modalities, proficiency with Workday Learning, bilingual in English and Spanish, and familiarity with eLearning tools. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. At KBS Services, we strive to implement innovative solutions that empower our workforce and improve operational efficiency. Our Learning & Development team plays a critical role in building the knowledge, skills, and capabilities that support our people and our business. Position Summary The Instructional Designer is responsible for researching, designing, and developing effective learning solutions that support organizational goals and employee performance. This role leads the creation of instructor-led, web-based, eLearning, and self-managed learning experiences across a variety of subject areas, including position based training, technical skills, leadership development, compliance, and new initiatives. The Instructional Designer partners closely with stakeholders at all levels of the organization to ensure training solutions are accurate, engaging, and aligned with business and operational needs. LOCATION - this role is 100% remote SALARY RANGE - $85-95k Key Responsibilities Research, design, and develop instructional materials and curricula using adult learning principles and instructional design best practices. Create and maintain learning solutions across multiple modalities, including instructor-led training, virtual learning, eLearning, and self-paced content. Develop training materials such as job aids, assessments, infographics, presentations, and multimedia assets. Partner with business leaders, subject matter experts, and cross-functional teams to gather requirements and ensure content accuracy and effectiveness. Utilize Workday Learning to deploy, manage, and evaluate learning content and programs. Translate business needs into clear learning objectives and measurable outcomes. Evaluate training effectiveness and recommend improvements based on learner feedback and performance data. Support continuous improvement of learning standards, templates, and processes. Ensure learning content supports compliance, safety, leadership, and operational initiatives as needed. Required Qualifications Bachelor’s degree in Instructional Design, Education, Learning & Development, or equivalent experience. Proven experience designing and developing learning solutions across multiple delivery methods. Proficiency with Workday Learning (required). Bilingual in English and Spanish (required). Familiarity with eLearning authoring tools (e.g., Articulate, Camtasia, or similar). Strong collaboration and stakeholder management skills. Excellent written and verbal communication skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Experience supporting operational, safety, or compliance training programs. Knowledge of facility services industries and operations, including janitorial and exterior services. Familiarity with WalkMe, Digital Adoption software Knowledge of facility services industries a plus. Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Deliver and improve field training programs, facilitate engaging sessions, and evaluate training effectiveness to support organizational goals. | Minimum 3+ years of training facilitation experience, fluency in Spanish, and ability to travel 50-75%. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary The Regional Trainer is responsible for leading the delivery, coordination, and continuous improvement of field training and development programs across KBS. This role focuses on building workforce readiness by facilitating functional, technical, leadership, safety, and compliance training. The Regional Trainer serves as a key partner to Operations and Human Resources, ensuring training programs drive measurable business results and support organizational goals. LOCATION - Candidate must live in the Central or Eastern Region of the US SALARY RANGE - $80-85K THIS IS A REMOTE ROLE WITH 50-75% TRAVEL Responsibilities Deliver and support training programs in alignment with established curricula, learning objectives, and program design. Facilitate engaging instructor-led training sessions (in-person and virtual), assessments, and related learning activities. Establish proactive and ongoing communication with the Regional Training Manager, Director of L&D and VP of Human Resources regarding training initiatives, opportunities, gaps, and successes. Partner closely with Operations and the broader training team to design and deploy tailored learning solutions that enhance capability and performance. Build, review and refine training materials; provide feedback to curriculum owners on objectives, content accuracy, and learner experience. Evaluate training effectiveness and training technologies to ensure programs are current, impactful, and aligned with evolving business needs. Organize and project‑manage large-scale training initiatives and rollout events. Drive completion and compliance of required training and certification programs; partner with leadership to support ongoing program adoption and effectiveness. Develop and deliver train‑the‑trainer programs to build internal facilitator capability. Knowledge, Skills and Competencies Strong understanding and application of adult learning principles. Ability to work flexible schedules as business needs require. Knowledge of facility service industries and operations, including janitorial and exterior services. Thrives in fast‑paced, operational environments. Strong influencing skills with the ability to gain buy‑in across levels. Excellent facilitation and presentation skills (virtual and in-person) with strong classroom management. Technically proficient in setting up, operating and troubleshooting facilitation and AV equipment. Educational Qualifications Bachelor’s degree in HR, Learning & Development, Organizational Development, or a related field preferred; an equivalent combination of education and relevant training experience will also be considered. Experience Qualifications Minimum 3+ years of training facilitation experience, preferably in a remote or field‑based environment. Fluent in Spanish including reading, writing, and speaking (required). Foundational knowledge of Workday Learning is a plus. Proficiency with AI productivity and training tools is a plus Proficiency in Microsoft Office Suite. Willing to travel 50-75% of time Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Support internal HR communications, develop content, and manage communication channels. | Requires 4+ years in communications or marketing, proficiency with Canva and Microsoft Office, and experience in a multi-site organization. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary As a Sr. Specialist, HR Communications, you’ll support internal communications for the KBS People Team. Collaborating closely with our COEs and other teams, you’ll develop clear and consistent written and visual content that aligns with strategic goals and support effective communications strategies across company channels. This role will also maintain knowledge of trends, developments, and standard processes within the communications space. If you are a creative, results-oriented communications professional with a knack for writing, creating processes, and attention to detail, we'd love to hear from you! LOCATION - this role is 100% remote SALARY RANGE - $75-85K Duties and Responsibilities Collaborate with HR / internal stakeholders to support their communication needs Maintain editorial / project and events calendar for all People Team communications; maintain internal library of communications deliverables and projects Draft, edit, socialize and distribute announcements, newsletters, memos, meeting invites; create intranet news articles and work with key stakeholders to ensure all content is up to date and approved Monitor and measure performance of communication channels; develop and support channel improvements using analytics tools, reports and feedback Support company meetings / events and act as point person for meeting execution – help with presenter content and coordination, meeting technology best practices, etc. Manage and maintain distribution lists; understand audiences and provide recommendations for targeted communications by personas Craft and develop social media content that supports people-centric and overall company goals / initiatives Use Canva to create visually appealing and effective graphics for various communication channels. Design communication materials, presentations and other graphics as needed. Follow company brand standards in all visual communications. Video creation / editing is a plus! Knowledge, Skills, and Competencies A strong writer and an excellent communicator who is focused on leveraging / developing multiple communications channels to effectively reach audiences. Ability to work collaboratively in a fast-paced environment and manage last-minute changes. Self-motivated, uses good judgment, excels at taking initiative and comfortable working independently. Strong organizational skills and ability to successfully work on multiple projects simultaneously. In-depth knowledge of Microsoft Office products (i.e., Word, Excel, Outlook, and PowerPoint), Canva or design tools. Experience with analyzing information and standard practices to make judgments. Team player with an ability to work cross-functionally and with agility. Strong verbal, written and interpersonal communication skills. Results-driven, process-focused and detail-oriented with a collaborative, servant-hearted mindset. Detail oriented. Self-starter, innovator and / or problem solver. Education Requirements Bachelor’s degree preferred with major / concentration in communications, public relations, marketing or business or equivalent experience Experience Requirements 4+ years of experience within a communications or marketing function Bilingual is a bonus, not required In-depth knowledge of Microsoft Office products (i.e., Word, Excel, Outlook, and PowerPoint) Must have experience with Canva or other design tools Ideal candidate will have worked for a larger, multi-site company with both corporate and front-line employees Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Lead nationwide robotics deployment, develop strategies, and manage teams to integrate robotics into service operations. | Over 15 years in technology or operations, with 5+ years in robotics or automation, proven success in scaling technology deployments, and strong OEM/vendor relationship management. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary The Vice President (VP) of Robotics Operations is a senior leadership role responsible for spearheading KBS’s robotics transformation, nationwide deployment of robotics and successful business case realization from integrated robotic cleaning services in North America. The VP will ensure robotics becomes seamlessly integrated into KBS’s service model, enhancing operational excellence and creating meaningful impact for both clients and frontline teams. This is an opportunity to build something enduring: a robotics program that blends leading-edge technology, operational scale, and human collaboration to set a new standard for how facilities are maintained. This role requires a leader who can operate at the intersection of technology and operations — someone who can forge strong external partnerships, build high-performing teams, and integrate robotics seamlessly into KBS’s service mode and IT infrastructure. LOCATION - This role is remote with up to 50% Nationwide travel SALARY RANGE - $190-220K + bonus Duties and Responsibilities Robotics Business Leadership Lead multi-year robotics operational planning and ROI analysis, ensuring that the cost of robotics scale is balanced with measurable value delivered and long-term financial performance. Define and maintain KBS’s robotics strategy, balancing technology scale, autonomous value delivered, and organization-wide operations integration. Partner with Commercial Team to assess market opportunities, develop ROI analysis frameworks, and identify and prioritize key clients and service opportunities for robotics deployment. Represent KBS’s robotics program to key clients and partners, showcasing emerging technologies, opportunities for technology-driven efficiency and demonstrating performance outcomes. Collaborate with senior leaders across Operations, Finance, and Sales to align vendor strategies with the company’s operational and financial objectives. Day to Day Robotics Management Oversee nationwide deployment and day-to-day operational management of KBS’s robotics fleet and ensure ongoing robotics operations meet KBS’s business objectives. Maintain strong OEM and robotics industry relationships to support procurement, deployment, and ongoing product evolution Develop scalable robotics deployment playbooks, training guides, and operational plans for seamless integration at client sites. Ensure fleet health, performance monitoring, and data-driven reporting deliver operational efficiency and maximize the value of autonomous solutions across the enterprise. Set the standard for performance, efficiency, and service delivery within the robotics organization, continuously improving processes, training programs, and performance metrics. Monitor and enforce compliance with all company policies and industry regulations, ensuring that robotics operations meet the necessary qualifications and operational standards. Team Management & Development Build and lead a growing robotics operations team to meet approved 2026-2028 robotics plan. Recruit, mentor, and retain top talent in robotics operations, program management, and data analytics. Partner with HR to align hiring and development targets with organizational goals. Provide high-level guidance and mentorship to the robotics team, developing future leaders and ensuring the effective management of the team. Change Management & Integration Partner with Operations and Sales to design change management frameworks to prepare internal operations staff and key client partners to embrace robotics adoption and drive autonomous efficiency. Partner with Operations leadership to execute training and adoption programs at scale. Develop customer service and account management plans to ensure customer satisfaction and long-term success of robotic deployments. Foster a positive, solution-oriented, and results-driven culture that prioritizes customer focus, integrity, and collaboration. Knowledge, Skills and Competencies Proven experience in bridging robotics and AI technology innovation and operational scale. Aligning business objectives with robotics and automation solutions Leadership and management of people Training Project Management Mathematical, analytical and problem-solving skills Job Experience Requirements 15+ years of experience in technology management, rapid scale operations, or product leadership 5+ years in robotics, automation, or adjacent industries. Proven success scaling technology or robotics deployments across multi-site or enterprise environments. Strong track record managing OEM/vendor relationships, including experience working closely with China-based OEMs, and guiding emerging technology roadmaps Outstanding team leadership skills, with a strong track record of building, scaling, and leading high-performing technical operations teams Executive-level communication skills, with the ability to articulate vision, influencing clients, OEMs, and internal commercial and technical leadership Entrepreneurial mindset—comfortable with ambiguity and fast-paced, high-velocity environments, with the ability to juggle multiple priorities and deliver under tight deadlines Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.) Education Bachelor’s Degree in Engineering, Business or related field required; MBA or advanced degree preferred. Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Leading deployment and integration of robotic cleaning solutions, managing teams, and collaborating across functions. | Experience in management within service or maintenance industries, deployment of emerging technologies, and leading multilingual teams, with a preference for fluency in Spanish. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary The Robotic Implementation Director leads the strategic deployment, integration, and continuous improvement of innovative robotic cleaning solutions across the organization’s customer portfolio. This role oversees a team of Implementation Managers and Regional Deployment Leads, collaborating closely with operations, procurement, and account management leadership to drive operational excellence, customer satisfaction, and business growth. The Director is responsible for scaling robotic cleaning initiatives, ensuring alignment with organizational goals and industry best practices. LOCATION - Remote with up to 60% travel Nationwide SALARY RANGE $130-150 plus bonus Responsibilities Owns Deployment Strategy & Planning: Develop and execute the strategic roadmap for robotic cleaning solution deployment, ensuring alignment with company objectives and customer needs. Site Readiness and Coordination: Oversee and coordinate site readiness activities, ensuring all locations are prepared for successful robotic deployments. Training and Enablement of the End User: Lead the design and delivery of comprehensive training programs for end users, ensuring effective adoption and operation of robotic systems. Performance Monitoring Post Deployment: Establish and monitor key performance indicators (KPIs) and conduct post-deployment performance reviews to ensure training success and operational excellence. Manage a Team of Regional Deployment Leads: Lead, mentor, and develop a team of regional deployment leads and Implementation Managers, fostering a culture of innovation, accountability, and continuous improvement. Works with Operations: Collaborate with Operations to set up timing, deployment schedules, and training plans for all robotic initiatives. Works with Procurement: Partner with Procurement to ensure timely placement of orders for robotic equipment and related resources. Additional Duties and Responsibilities Oversee large-scale robot deployments, including pilot programs, process optimization, and performance benchmarking. Serve as the senior Robotics Subject Matter Expert (SME), providing guidance on deployment, troubleshooting, and operational best practices. Build and maintain strong relationships with vendors, technology partners, and internal stakeholders to support solution scalability and technical advancement. Lead cross-functional initiatives to address technical issues, coverage gaps, and business opportunities, ensuring continuous support and oversight of robotic operations. Represent the Robotics department in executive meetings, customer presentations, and industry forums, communicating deployment progress, performance insights, and strategic recommendations. Ensure compliance with safety, regulatory, and company policies across all robotic operations. Leadership Capabilities Inspire and influence teams through vision, integrity, and clear communication. Drive organizational change in a dynamic environment, championing innovation and process maturity. Identify and develop talent, building high-performing teams that deliver results. Foster a collaborative, matrixed environment, celebrating successes and recognizing strong performance. Ensure adherence to company and legal policies, demonstrating ethical integrity and commitment to safety. Job Experience Requirements 5+ years of management experience in janitorial, building maintenance, or service industry, with at least 2 years in a director-level or equivalent leadership role. Experience leading and training multilingual teams; fluency in Spanish strongly preferred. Demonstrated success in deploying and scaling emerging technologies, particularly robotic cleaning systems. Experience managing operations in high-traffic retail or commercial environments. Valid driver’s license and reliable transportation required. Proven ability to lead training and development initiatives for diverse, multilingual teams. Exceptional written and verbal communication skills (English and Spanish strongly preferred). Strong analytical, problem-solving, and risk management capabilities. People-focused, adaptable, and highly motivated with a growth mindset. Proactive, self-starter able to work independently and collaboratively. Educational Qualifications Bachelor's degree in business, Engineering, Technology, or related field preferred. Schedule/Physical Requirements Variable schedule during deployments; standard Monday–Friday outside of deployments. Occasional on-call support for urgent issues or critical incidents. Ability to travel up to 60% as needed for business requirements. Comfortable working in retail, office, and commercial environments. Physical ability to support field operations as needed Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Own and optimize robotic cleaning performance post-deployment, lead regional teams, and collaborate with operations and account managers to ensure program success. | Extensive experience in robotics program management, team leadership, operational data analysis, and cross-functional collaboration. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary The Robotic Program Director assumes full ownership of robotic cleaning performance following deployment, ensuring that operational excellence and expected behaviors are consistently reinforced. This role is responsible for analyzing operational data to identify trends, issues, and opportunities for improvement, driving initiatives to minimize downtime and maximize the value of robotic solutions. The Director leads a regionally aligned team, collaborates closely with Operations to address program gaps and retraining needs, and partners with Strategic Account Managers (SAMs) to support accounts where robots are actively operating. LOCATION: This role is remote with up to 60% travel Nationwide SALAR RANGE: $140-160K + bonus Duties and Responsibilities Post-Deployment Ownership: Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success. Behavior Reinforcement: Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites. Operational Data Analysis: Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements. Downtime Reduction Initiatives: Lead targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency. Regional Team Leadership: Manage and develop a team aligned by region, fostering collaboration, accountability, and high performance in support of robotic cleaning programs. Operations Collaboration: Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement. Strategic Account Partnership: Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success. Knowledge, Skills, and Competencies Deep understanding of robotic technologies and operational best practices. Strong analytical skills for interpreting operational data and driving performance improvements. Proven ability to lead and develop regionally distributed teams. Experience collaborating with cross-functional partners, including Operations and Account Management. Excellent communication, organizational, and problem-solving abilities. Qualifications/Job Experience Requirements 10+ years of experience in robotics program management, operations, or process improvement, with a focus on post-deployment performance and team leadership. Proven experience assuming full ownership of robotic performance after deployment, including ongoing monitoring and optimization of results. Demonstrated ability to reinforce and uphold expected operational behaviors and standards set during deployment, ensuring consistency and compliance across multiple sites. Extensive background in analyzing operational data, identifying trends, diagnosing issues, and implementing corrective actions to improve robotic cleaning outcomes. Track record of driving initiatives to reduce robotic downtime, enhance reliability, and maximize equipment utilization. Experience leading and developing regionally aligned teams, fostering collaboration, accountability, and high performance. Strong history of working with Operations teams to identify program gaps, assess impacts, and coordinate retraining efforts for continuous improvement. Proven ability to partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success. Experience with post-deployment performance analysis, including the use of KPIs and metrics to measure success and guide program enhancements. Background in developing and implementing retraining programs based on operational feedback and performance data. Ability to communicate complex operational findings and recommendations to cross-functional teams and senior leadership. Experience managing multiple projects and priorities in a fast-paced, dynamic environment. Strong organizational, problem-solving, and decision-making skills, with a focus on continuous improvement and operational excellence. Education Bachelor's degree in related field required Working Conditions/Physical Requirements/Schedule Variable schedule during deployments; standard Monday–Friday outside of deployments. Occasional on-call support for urgent issues or critical incidents. Ability to travel up to 60% as needed for business requirements. Comfortable working in retail, office, and commercial environments. Physical ability to support field operations as needed Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Oversee and develop the sales development program, manage a team of SDRs, and drive new business through strategic outbound outreach and channel partnerships. | Experience in sales and channel development, managing sales teams, proficiency with Salesforce and outbound sales tools, and a proven track record of meeting targets. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary The Sales Development Manager oversees implementation and administration of the organization's sales development program – including personal and team efforts to generate, pursue, and close sales with prospective customers. The role also includes management of a team of inside Sales Development Representatives assessing customer needs and positioning the organization's products or services as potential solutions. LOCATION - THIS ROLE IS 100% REMOTE SALARY RANGE - $115K-130K + incentives Duties and Responsibilities Assesses potential new markets, evaluates business opportunities, and develops strategies for targeting potential customers. Establishes and enforces standards governing lead generation, prospect contact and follow-up, and opportunity qualification. Acquires new business through channel partners, vendors, and aggregators, brokers and builds and maintains strong channel partner relationships. Works with product specialists, application engineers, marketing associates, and sales leaders to determine the most effective channels to market. Researches opportunities to drive sales while managing prospect pipelines and aggressively pursuing opportunities for new business. Builds and maintains internal and external relationships that lead to increased revenue. Trains and supports users in the Salesforce sites and explains effects of designs and changes to users. Develops, maintains, and enhances sales channel partner relationships, assures the right selection of channel partners has been made, and facilitates the daily transactional activities of channel partners. Develops and coordinates dissemination of product information and new sales methods to sales channel partners, driving them to achieve and exceed product sales targets Fosters potential leads or partner opportunities through to the sales process. Implements a successful channel strategy that increases sales revenue for the company. Supports, contributes to, and drives alternate sales channel strategies. Occasional travel Knowledge, Skills and Competencies Highly motivated leader with a true player/coach mindset, equally comfortable carrying an individual quota while leading and elevating SDR team performance; has personally closed deals while managing SDRs. Strong pipeline ownership mentality, accountable for both individual contribution and overall team pipeline targets and outcomes. Outbound sequence expert, with proven ability to build, test, and optimize multi-touch sequences by persona, industry, and channel. Message-to-market fluency, translating value propositions into compelling outbound messaging that drives responses and meetings—not just activity. Proven experience executing cold, warm, and partner-led outreach across email, phone, and LinkedIn to generate qualified pipeline. Deep working knowledge of Salesforce, using it to manage pipeline, track SDR activity, analyze funnel performance, and ensure accurate forecasting and reporting. Hands-on experience with Revenue.io or similar platforms, including building, executing, and optimizing email sequences and outbound campaigns to drive high-quality pipeline. Hands-on experience with ZoomInfo, using intent signals, account insights, and list-building tools to power targeted outbound and partner-led prospecting. Demonstrated ability to continuously refine multi-touch outbound strategies (email, call, voicemail, social) based on prospect engagement and performance data. Data-driven approach to outbound strategy, leveraging sequence performance, open and click-through rates, and conversion metrics to improve results week over week. Strong cross-functional collaborator, working closely with Marketing and Sales to align messaging, targeting, and campaign timing. Hungry, competitive, and resilient, thriving in a fast-paced environment and motivated by results, growth, and continuous improvement. Experience required 5+ years of sales and channel development Experience managing and coaching a team of INSIDE sales development reps Strong prospecting skills and the ability to develop business in new and existing accounts Experience being held to metrics and consistently achieving targets Problem solver with a desire to work in a fast paced, team-lead environment Knowledge of Salesforce, Zoom Info, Renenue.io or similar platforms Experience working with Fortune 100 companies Education Bachelor’s degree preferred Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability – Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

The Subcontractor Compliance Coordinator initiates, maintains, and tracks vendor compliance through annual questionnaires and audits. They ensure that vendors meet compliance standards and manage communication regarding contract amendments and compliance issues. | Candidates should have 1-2 years of administrative or office experience and be comfortable communicating with clients via email and phone. Strong attention to detail and proficiency in Microsoft Office, especially Excel, are essential. | About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Salary $17.00/hour This is a 100% remote role- candidate can live anywhere in the United States Position Summary Initiates, maintains and tracks established vendors annual questionnaires. Distributes and tracks contract amendments. Conducts ongoing audits to support compliance with criminal background checks. Utilizes analysis skills and attention to detail to ensure ongoing vendor compliance. Duties and Responsibilities • Coordinate annual vendor audit questionnaire process and ensure vendor compliance • Send out annual audit questionnaires each month to a selected number of vendors • Carefully review returned completed questionnaires and ensures that responses are compliant with the company contract agreements • Update ERP system with acceptable, annual audit questionnaires, and file printed copies in vendors’ contract folders • Call and send emails to vendors that fail to submit the annual audit questionnaires by the given deadlines • Sends out certification of compliance letters to vendors, and updates ERP system accordingly • Sends out contract amendments to vendors Initiates requests to terminate vendors that fail to complete the annual audit questionnaires or that reveal noncompliance with the vendor agreement with internal KBS teams, such as field operations and customer service • Works on miscellaneous projects and generates ad-hoc reports Requirements 1-2 years of administrative/office experience Experience working with customers/clients via email and phone ​​​​​​ Able to consistently follow process and direction Written and oral communication skills Strict attention to detail and factual documentation •Experience with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, with an emphasis on Excel VLOOKUP, Pivot Tables, Graphs, etc.) Education: • High School Diploma or GED; Bachelor’s Degree is a plus What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability - Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.