Keeper.app

Lead and unblock an engineering team to deliver SaaS software products, collaborate with executives and product teams, and improve company culture. | 5+ years building production SaaS software, engineering people leadership, TypeScript coding experience, and preferably hiring experience. | About Keeper Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions. Founded in 2021, Keeper has raised $12.5M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US. We're growing fast, and we're looking for another Engineering Manager to accelerate our product and help our customers better serve their small business clients. What You'll Do • Work with our talented engineering team to ensure successful execution, and solve technical problems • Guide the team through nuanced decisions that balance speed of delivery, quality and complexity • Unblock engineers so they can do their best work • Contribute to improving our Keeper culture • Collaborate directly with the CEO, CTO, Product Manager, and UX Designer to accelerate growth Who You Are • B.S. or higher in Computer Science (or equivalent work experience) • 5+ years of demonstrable experience building production SaaS software • Track record of successful engineering people leadership. • Demonstrable experience writing type-safe code with TypeScript • Plus: experience hiring great engineers Stack • Front-end: React + Redux (Typescript) • Back-end: Node.js + Express (Typescript), TypeORM, Postgres • AWS Infra Benefits • Competitive pay and equity • Unlimited PTO • Health, dental, and vision insurance (if US/CA based) Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Lead onboarding and training of prospective customers, manage account expansion, create educational materials, and improve internal customer success processes. | 2-3 years customer-facing SaaS startup experience, strong communication skills, process improvement mindset, familiarity with SaaS tools, and accounting/finance interest. | About Keeper Bookkeepers today are stuck working in Excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions. Founded in 2021, Keeper has raised $6M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US. We're bringing on dozens of new customers each month. You will be the main point of contact for larger firms and will be responsible for helping them onboard and succeed in our product. What You'll Do Onboarding Prospective Customers • Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly • Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper • Maintain a high conversion rate from Free Trial to subscribed customer (80-85%) Expansion of Existing Accounts • Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner • Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Keeper offers • Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom • Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences • Drive expansion revenue of existing accounts in your pipeline (increase MRR) Internal Team Processes • Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap • Document best practices, creating templates for customer engagement at key milestones for various user personas • Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed • Take on additional projects that inspire you and help move the needle for our team Who You Are • 2-3 years of experience in a customer-facing role at an early-stage SaaS startup • Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication • Keen attention to detail, thoughtfulness, and a customer-centric mindset • Knack and passion for process improvement, documentation, and increasing operational efficiencies • Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce • Accounting/finance experience is preferred; interest in learning the space is required Benefits • Competitive pay and equity • Unlimited PTO • Health, dental, and vision insurance Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.