Keeper Security

Lead and scale enterprise account management to drive revenue retention, expansion, and long-term growth. | 7+ years in enterprise SaaS sales/account management with proven leadership in revenue retention and expansion. | Description Keeper Security is hiring a Vice President of Enterprise Account Management to drive revenue retention, customer expansion, and long-term account growth within Keeper’s enterprise customer base. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates in national locations. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for leading Keeper’s enterprise account management strategy. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role The Vice President of Enterprise Account Management will report to the Senior Vice President of Global Customer Success and work in tandem with other global CSM leaders. This role will be responsible for leading Keeper’s enterprise account management organization, with a focus on driving revenue retention, expansion, renewals, upsell, and long-term customer growth. This role requires a seasoned sales and account management leader with a proven track record of exceeding revenue targets, building high-performing teams, managing complex enterprise customer relationships, and developing scalable processes that improve customer health, product adoption, and net revenue retention. This leader will be responsible for strengthening Keeper’s existing customer revenue engine, improving forecast accuracy, scaling account management best practices, and ensuring Keeper continues to expand its footprint within strategic enterprise accounts. Responsibilities • Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base • Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success • Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes • Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team • Drive predictable revenue retention through a highly efficient, scalable customer renewal engine • Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio • Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities • Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios • Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts • Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth • Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts • Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities • Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios • Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention • Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement • Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities • Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities • Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best • Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company Requirements • 7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven track record of exceeding revenue retention and expansion targets • Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions in the enterprise market • Proven ability to develop and execute strategic account management plans and implement enterprise renewal, expansion, and customer growth best practices at scale • People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent • Demonstrated success leading teams responsible for enterprise renewals, upsell, cross-sell, account growth, and customer retention • Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; Salesforce experience preferred • Ability to construct, present, and execute enterprise account strategies that improve retention, product adoption, customer health, and revenue growth • Effective at driving complex multi-stakeholder customer processes, executive relationships, and cross-functional programs • Ability to build cross-functional relationships, influence stakeholders, and collaborate at all organizational levels • Outstanding verbal and written communication skills for a global audience • Strong business acumen, analytical skills, and attention to detail • Ability to thrive in a fast-paced, rapidly growing environment with tight deadlines and evolving priorities • Ability to travel up to 50% of the time • Bachelor’s degree in business administration, marketing, operations, or a related field • Keeper is FedRAMP High authorized; therefore all applicants must be a U.S. Person Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt

Design and operate scalable demo platform environments with infrastructure-as-code and observability tools. | 6+ years in DevOps or Platform Engineering with cloud (AWS/Azure), Terraform, containers, Kubernetes, and scripting (Python/Bash). | Description Keeper Security is hiring a Senior Demo Platform Engineer to build and scale the platform that powers customer demonstrations, evaluations, and internal enablement. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro areas. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and bring your DevOps and AI expertise to mission-critical work. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Job As a Senior Demo Platform Engineer, you will design and operate a scalable demo environment platform across cloud infrastructure and application layers. You’ll partner with Sales Engineering, Product, and Engineering to translate demo requirements into repeatable, automated environments complete with realistic configuration, seeded datasets, and guardrails that support rapid iteration without sacrificing reliability. Responsibilities Design, build, and operate a standardized demo platform for provisioning and maintaining demo environments at scale Implement Infrastructure-as-Code and automation for environment creation, updates, resets, and teardown Build CI/CD workflows that keep demo environments aligned with release trains, configurations, and feature flags Create and maintain “golden” demo templates (reference deployments), including realistic configuration and safe, reusable seed data Improve reliability and user experience for field teams through observability, alerting, runbooks, and self-service tooling Implement access controls and security best practices for demo environments, including secrets handling and auditability as needed Partner with Sales Engineering and Product to support demo use cases, reduce friction, and accelerate time-to-demo Diagnose and resolve issues across the stack (infra, networking, app config, data), acting as escalation point for complex demo platform problems Develop metrics and dashboards for demo health (availability, provisioning times, failure rates, usage) and drive continuous improvement Requirements 6+ years of experience in DevOps, Platform Engineering, SRE, or Infrastructure Engineering roles Strong experience with cloud infrastructure (AWS and/or Azure) and automation at scale Proficiency with Infrastructure-as-Code (Terraform, CloudFormation, Pulumi, or equivalent) Experience building and operating CI/CD workflows (GitHub Actions, Jenkins, GitLab CI, or similar) Hands-on experience with containers and orchestration (Docker, Kubernetes) and environment lifecycle management Strong scripting ability (Python, Bash, or equivalent) to automate platform workflows and troubleshooting Experience supporting internal customers (e.g., SEs, field teams) with production-grade reliability and clear operational processes Preferred Qualifications Experience building self-service platforms (portals, CLI tools, templates) for environment provisioning Familiarity with feature flagging, configuration management, and managing multi-tenant demo environments Experience managing test data generation, sanitization, and refresh processes Experience operating environments with compliance or security constraints Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

Develop and enhance web applications collaboratively with product managers, engineers, and UX/UI designers. | Strong background in React, Redux, Jest, and TypeScript with experience delivering high-quality user experiences. | Keeper Security, Inc. is seeking a Remote Developer to enhance our web applications. You will work closely with product managers, engineers, and UX/UI designers to deliver outstanding user experiences while maintaining the highest coding standards. A strong background in React, Redux, Jest, and TypeScript is essential.We offer medical, dental, and vision insurance, as well as a 401(k) plan and a generous PTO policy among other benefits. Join us in our mission to transform cybersecurity!#J-18808-Ljbffr

Handle inbound consumer inquiries via calls, chats, and emails, providing product information and documenting trends for escalation. | Requires 1+ years customer service experience, proficiency with multiple OS and office suites, strong communication, and a bachelor's degree. | Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role! About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role Join a close knit group of support specialists who are crushing it in our industry's space. The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper’s consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information. Shift: Tuesday to Saturday, 8:30am - 5pm CST Responsibilities Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner Recognize, document, and alert management of trends in customer calls, chats or emails Proactively identify product improvements, identify and reproduce bugs, report and escalate to management Apply a positive and professional attitude and image for all customers and stakeholders Maintain quality in a fast-paced environment Ability to uphold company policy and procedures Maintain confidential data and and customer information Follow outlined procedures as they pertain to support team guidelines Ability and drive to perform other core role functions as assigned by management Requirements 1+ years of experience in a customer service or support role or equivalent training and certifications Hands-on proficiency in Microsoft Office Suite and GSuite Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems. Must have strong typing skills - i.e. 40+ wpm Must be polite, organized, punctual and detail oriented Empathetic and patient with a customer first mindset Excellent communication skills, both verbal and written Proven experience succeeding in a high volume work environment with the ability to multitask Ability to manage time effectively while working independently Act as a self-motivated, curious learner and a team player Preferred Bilingual (English/Spanish or Italian, Dutch, French) is a plus Prior experience in software support 2+ years of experience working in call center environment is preferred Ability and desire to work a flexible schedule Bachelor's Degree preferred Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non-Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

Design, build, and maintain high-quality features for a browser extension working closely with product and UX/UI teams. | 5+ years JavaScript development, 3+ years React, Redux, Jest, TypeScript, strong browser extension and modern web tools experience, bachelor's degree. | Keeper Security is hiring talented JavaScript / ReactJS developers to join the Browser Extension team. This is a 100% remote position! Join a dynamic and innovative team dedicated to changing the landscape of cybersecurity. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for developing and executing automated tests, enhancing test suites, and ensuring the quality of our web applications. About Keeper Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job We are looking for a talented Senior Software Engineer to join the Browser Extension team. As part of the team, you will be responsible for developing and enhancing the browser extension features that empower millions of users to secure their digital lives. You’ll be working with cutting-edge technologies like JavaScript, React, Redux, Jest, and more, ensuring that our browser extensions are reliable, secure, and easy to use. Responsibilities: Design, build, and maintain high-quality, scalable, and secure features for the Keeper Browser Extension using JavaScript, React, Redux, and Jest. Work closely with product managers, UX/UI designers, and other engineers to define requirements and deliver the best possible user experience. Ensure the highest standards for coding practices, including test-driven development (TDD), writing unit tests with Jest, and participating in code reviews. Continuously analyze, improve, and optimize the performance, reliability, and security of the browser extension to meet the growing needs of users. Review, maintain, and improve the current codebase, fixing bugs, implementing new features, and refactoring code as necessary to keep it scalable and maintainable. Actively engage in code reviews to ensure quality, share knowledge with team members, and uphold coding standards. Keep up to date with the latest trends, best practices, and tools in web development, browser extensions, and cybersecurity. Help identify areas for process improvement, code refactoring, and potential technical debt resolution. Requirements 5+ years of experience in JavaScript development, including proficiency in core JavaScript concepts. 3+ years of experience with React, Redux, Jest, and TypeScript. Strong experience with browser extension development and the unique challenges it presents (e.g., compatibility across different browsers, browser APIs). Experience with modern web development tools and workflows, including build tools like Webpack, version control using Git, and CI/CD pipelines. Solid understanding of frontend architectures, including component-based development, state management, and UI/UX principles. Experience with testing frameworks such as Jest and writing comprehensive unit and integration tests. Ability to maintain and improve a large codebase, ensuring it remains stable, scalable, and maintainable. Strong problem-solving skills and ability to debug complex issues. Excellent communication skills, with the ability to collaborate effectively with remote teams. Preferred Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience. Experience working with security technologies and understanding of cybersecurity principles, particularly with regard to browser security and data protection. Experience with performance optimization for browser extensions, focusing on load times, memory management, and responsiveness. Familiarity with web standards (HTML, CSS, JavaScript) and accessibility best practices. Benefits: Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

Design, build, and maintain observability platforms to transform telemetry data into actionable intelligence and partner with teams to improve detection quality. | 6+ years in observability or monitoring engineering with proficiency in tools like Datadog and managing large telemetry datasets. | Description Keeper Security is hiring a Senior Observability Engineer to design, build, and operationalize our monitoring, alerting, and telemetry ecosystem. This role sits at the intersection of Security Operations, Network Operations, Infrastructure, and Engineering, transforming large volumes of machine-generated data into actionable operational intelligence.. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play a critical part in advancing Keeper’s AI-driven threat detection capabilities for our Privileged Access Management (PAM) platform. About Keeper Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com. About the Job As a Senior Observability Engineer, you will own the evolution of Keeper’s observability platform, from data ingestion and normalization to alerting strategies and operational dashboards. Your focus will be on reducing noise, improving detection quality, and enabling faster, more confident decision-making across SOC, NOC, Infrastructure, and Engineering teams. This role emphasizes outcomes over dashboards, and requires strong technical judgment, cross-functional collaboration, and the ability to design observability systems that scale with both platform growth and threat complexity. Responsibilities Design, build, and maintain observability platforms using tools such as Splunk, Datadog, Rapid7, and similar ecosystems Ingest, normalize, and enrich diverse telemetry sources, including application telemetry, cloud and infrastructure logs, network data, and security events Architect alerts and dashboards that prioritize actionable signal over noise for SOC, NOC, Infrastructure, and Engineering teams Partner with cross-functional stakeholders to understand how data is consumed and what “actionable” means in real operational contexts Define and enforce telemetry standards and best practices to ensure consistency, scalability, and long-term maintainability Continuously improve detection and monitoring maturity by reducing alert fatigue and improving time-to-detect and time-to-respond Anticipate future observability needs based on platform scale, architectural changes, and evolving threat and reliability landscapes Automate data enrichment and operational workflows where appropriate to improve context and response efficiency Requirements 6+ years of experience in observability, monitoring, SIEM, or security analytics engineering roles Deep hands-on experience working with platforms such as Splunk, Datadog, Rapid7, or equivalent tools Proven ability to onboard and manage large, diverse telemetry datasets across applications, infrastructure, networks, and security tooling Strong understanding of logs, metrics, traces, events, and alerting strategies Experience designing dashboards and alerts for operational decision-making rather than reporting Experience supporting or working closely with SOC, NOC, Infrastructure, and Engineering teams Ability to translate complex technical data into clear, actionable insight Strong problem-solving skills and a bias toward building scalable, maintainable systems Preferred Qualifications Experience operating in cloud-native, high-scale SaaS environments Exposure to detection engineering, incident response, or threat analytics Experience with automation, data enrichment pipelines, APIs, or SOAR tooling Prior ownership of observability or telemetry platforms at scale Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com