Keeper Security

Provide technical support and resolution analysis for business customers via multiple channels and communicate product quality issues internally. | 5+ years IT management and system administration experience with proficiency in Mac, Windows, Linux, advanced authentication protocols, network security, and scripting languages. | Description Keeper is hiring a driven Systems Support Engineer (Night Shift) to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience. Shift: Monday - Friday, 6:00pm-2:00am CT Responsibilities Provide exceptional customer service while responding to phone, e-mail and online requests for technical support Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle Assist customers in the installation and deployment of Keeper’s software products Track and monitor all support cases to ensure timely resolution and follow-up Clearly identify, document, and find solutions for customer issues and product problems Escalate critical customer situations to the appropriate level of management and engineering expertise Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base Requirements 5+ years of experience in IT Management and System Administration Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting Experience working with Single Sign On (SSO) environments Experience setting up and configuring Active Directory Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP Excellent command of Linux Shell and PowerShell In depth knowledge of prem/cloud/hybrid environments Working knowledge of Python Preferred Requirements Bachelor's Degree or equivalent experience Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) Ability to adapt, overcome objections, and learn complex solutions Excellent time management and communication skills Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non-Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

Own technical relationship with MSP/MSSP partners through pre-sales and post-sales cycles including technical discovery and product demos. | 5+ years pre-sales technical experience with MSP/MSSP, bachelor's degree in related field, strong networking, security, and cloud knowledge. | Description Keeper Security is hiring an experienced Sales Engineer, MSP to work with our Managed Service Provider sales team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. MSPs and MSSPs face growing pressure to deliver identity security and privileged access management as a managed service, while keeping operations simple, margins healthy, and customers compliant. Keeper's purpose-built MSP platform gives partners a centralized, multi-tenant console to deploy, manage, and bill for Keeper across their entire customer base. As an MSP Sales Engineer, you will help partners understand, adopt, and scale Keeper as a core part of their security service stack. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in more than 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for navigating our customers through the technical landscapes of our products. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies, protecting thousands of organizations and millions of people in more than 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices, and infrastructure from cyberattacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections, and endpoints with role-based enforcement policies, least privilege, and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role As a Sales Engineer, MSP, you will own the technical relationship with Keeper's MSP and MSSP partners through the full pre-sales and post-sales cycle. You will evaluate partner environments, map Keeper's solutions to their service offerings and customer requirements, and win deals by demonstrating how Keeper deploys and scales across multi-tenant environments. You will also enable partner sales and technical teams to position and sell Keeper independently, making you a force multiplier across the partner's entire book of business. Responsibilities Own the technical pre-sales process for MSP and MSSP opportunities, from discovery through proof-of-concept to close Conduct technical discovery to understand partner service offerings, RMM/PSA stack, customer mix, compliance requirements, and security service gaps Build and deliver tailored demos of Keeper's MSP console, KeeperPAM, and key integrations for both partner technical teams and their end-customer audiences Address technical questions, objections, and competitive comparisons (e.g., N-able, Barracuda MSP, Acronis Cyber Protect, Dashlane Business) with confidence Support product trials, proof-of-concept engagements, and onboarding through technical close Serve as the internal subject matter expert on MSP business models, managed security service delivery, and the partner technical landscape Advise on RMM, PSA, and security stack integrations relevant to partner environments Relay partner feedback, integration gaps, and market insights to product and engineering teams Stay informed about industry trends, the competitive landscape, MSP business models, and emerging cybersecurity technologies Participate as part of the MSP sales team to achieve or exceed partner recruitment, pipeline, and revenue goals Contribute to company objectives in creative, collaborative, and effective ways Travel to partner and customer meetings locally and nationally, including renting or operating a vehicle on behalf of the company when necessary (up to 50%) Requirements 5+ years of experience in a pre-sales technical role (Sales Engineer, Systems Engineer, Solutions Engineer, etc.) Direct experience working with or inside a Managed Service Provider or Managed Security Service Provider Strong understanding of the MSP business model, including recurring services, partner enablement, customer onboarding, and scalable solution delivery Excellent communication and interpersonal skills, and a strong entrepreneurial drive Strong experience with Windows/Active Directory administration and knowledge of UNIX/Linux Outstanding presentation skills and the ability to build and demonstrate a high quality product overview to both technical and executive level audiences Technical background in networking and security applications as well as cloud technologies (AWS, Azure, GCP) Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience Willingness to travel up to 50% Preferred Requirements Industry certifications: CompTIA Security+, Microsoft SC-900/AZ-900, or vendor-specific MSP/security certifications Experience with Privileged Access Management and/or Identity Security. Scripting experience (PowerShell, Python, or Bash) for integration and automation use cases Experience with Keeper Security products or competitive platforms (e.g., N-able Passportal, ITGlue/MyGlue, Acronis Familiarity with compliance frameworks relevant to MSP customers: SOC 2, HIPAA, CMMC, or CIS Controls Experience providing solutions to and understanding the requirements of Enterprise Customers Prior experience with cybersecurity solutions or relevant experience with IAM or other security SAAS solutions Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

Develop and maintain cybersecurity policies and ensure compliance with government standards while educating employees and supporting security operations. | Requires 4+ years in cybersecurity policy development, expertise in NIST CSF, FedRAMP, IL5, AWS, and strong communication skills, with relevant certifications preferred. | Keeper is hiring a skilled Information Assurance and Compliance Analyst to join our cybersecurity team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. About the Role As an Information Assurance and Compliance Analyst, you will play a vital role in developing, implementing, and maintaining cybersecurity policies and frameworks to ensure compliance and the security of IT systems. You will collaborate closely with various teams to enforce best practices, implement regulatory standards, and educate employees on cybersecurity matters. Your expertise will directly support the organization's commitment to data protection, risk management, and regulatory compliance. Responsibilities • Develop and implement comprehensive cybersecurity policies, ensuring alignment with frameworks such as NIST CSF, and government standards like IL5 and FedRAMP HIGH • Manage and maintain compliance with government security standards and ensure policies address both technical and non-technical security needs • Define data classification and protection requirements for IT systems to safeguard sensitive information • Collaborate with cross-functional teams to ensure cybersecurity policies are effectively integrated into business operations • Educate employees on privacy protections and security restrictions, delivering training and communication to increase awareness • Regularly review and update cybersecurity policies to maintain compliance with evolving regulations and industry best practices • Support the Approval to Operate (ATO) process by ensuring all systems meet required security standards • Troubleshoot security policy implementation issues and provide solutions to enhance protection • Keep up-to-date with the latest industry trends in cybersecurity policies and regulatory compliance to continuously improve security protocols • Due to this role's involvement in GovCloud and FedRAMP, qualified candidates must be a U.S. Citizen Requirements • 4+ years of experience in developing, implementing, and managing cybersecurity policies • Comprehensive understanding of cybersecurity frameworks, with proficiency in NIST Cybersecurity Framework (CSF), practical application of framework principles in enterprise environments, and the ability to translate theoretical framework guidelines into actionable security strategies • Experience in achieving and maintaining high-level security compliance, including government security standards like DoD Impact Level 5(IL5), FedRAMP HIGH authorization requirements, SOC2, and ISO • Expertise in developing and implementing data classification policies and defining data protection requirements for IT systems • Strong knowledge of AWS Cloud Platform • Proven capability to prepare and support comprehensive security documentation for compliance audits • Excellent communication and training skills to effectively educate employees on privacy protections and restrictions • Ability to review existing policies and drive practical implementation to ensure effective protection • Familiarity with the Approval to Operate (ATO) process and its role in ensuring the security of IT systems • Relevant certifications, such as CISSP, CISM, or CIPP/US, are highly desirable • Ability to pass an enhanced security background check, including a financial vulnerability assessment Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses Classification: Exempt

Develop and maintain cybersecurity policies and compliance frameworks ensuring regulatory adherence and risk mitigation. | Requires 4+ years in cybersecurity policy development, strong knowledge of NIST CSF, government security standards, AWS, and relevant certifications. | Keeper is hiring a skilled Information Assurance and Compliance Analyst to join our cybersecurity team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. About the Role As an Information Assurance and Compliance Analyst, you will play a vital role in developing, implementing, and maintaining cybersecurity policies and frameworks to ensure compliance and the security of IT systems. You will collaborate closely with various teams to enforce best practices, implement regulatory standards, and educate employees on cybersecurity matters. Your expertise will directly support the organization's commitment to data protection, risk management, and regulatory compliance. Responsibilities • Develop and implement comprehensive cybersecurity policies, ensuring alignment with frameworks such as NIST CSF, and government standards like IL5 and FedRAMP HIGH • Manage and maintain compliance with government security standards and ensure policies address both technical and non-technical security needs • Define data classification and protection requirements for IT systems to safeguard sensitive information • Collaborate with cross-functional teams to ensure cybersecurity policies are effectively integrated into business operations • Educate employees on privacy protections and security restrictions, delivering training and communication to increase awareness • Regularly review and update cybersecurity policies to maintain compliance with evolving regulations and industry best practices • Support the Approval to Operate (ATO) process by ensuring all systems meet required security standards • Troubleshoot security policy implementation issues and provide solutions to enhance protection • Keep up-to-date with the latest industry trends in cybersecurity policies and regulatory compliance to continuously improve security protocols • Due to this role's involvement in GovCloud and FedRAMP, qualified candidates must be a U.S. Citizen Requirements • 4+ years of experience in developing, implementing, and managing cybersecurity policies • Comprehensive understanding of cybersecurity frameworks, with proficiency in NIST Cybersecurity Framework (CSF), practical application of framework principles in enterprise environments, and the ability to translate theoretical framework guidelines into actionable security strategies • Experience in achieving and maintaining high-level security compliance, including government security standards like DoD Impact Level 5(IL5), FedRAMP HIGH authorization requirements, SOC2, and ISO • Expertise in developing and implementing data classification policies and defining data protection requirements for IT systems • Strong knowledge of AWS Cloud Platform • Proven capability to prepare and support comprehensive security documentation for compliance audits • Excellent communication and training skills to effectively educate employees on privacy protections and restrictions • Ability to review existing policies and drive practical implementation to ensure effective protection • Familiarity with the Approval to Operate (ATO) process and its role in ensuring the security of IT systems • Relevant certifications, such as CISSP, CISM, or CIPP/US, are highly desirable • Ability to pass an enhanced security background check, including a financial vulnerability assessment Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses Classification: Exempt

Develop and maintain cybersecurity policies and compliance frameworks to ensure IT security and regulatory adherence. | Requires 4+ years in cybersecurity policy development, strong knowledge of NIST CSF, FedRAMP, IL5, AWS, and relevant certifications like CISM or CISSP. | Keeper is hiring a skilled Information Assurance and Compliance Analyst to join our cybersecurity team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. About the Role As an Information Assurance and Compliance Analyst, you will play a vital role in developing, implementing, and maintaining cybersecurity policies and frameworks to ensure compliance and the security of IT systems. You will collaborate closely with various teams to enforce best practices, implement regulatory standards, and educate employees on cybersecurity matters. Your expertise will directly support the organization's commitment to data protection, risk management, and regulatory compliance. Responsibilities • Develop and implement comprehensive cybersecurity policies, ensuring alignment with frameworks such as NIST CSF, and government standards like IL5 and FedRAMP HIGH • Manage and maintain compliance with government security standards and ensure policies address both technical and non-technical security needs • Define data classification and protection requirements for IT systems to safeguard sensitive information • Collaborate with cross-functional teams to ensure cybersecurity policies are effectively integrated into business operations • Educate employees on privacy protections and security restrictions, delivering training and communication to increase awareness • Regularly review and update cybersecurity policies to maintain compliance with evolving regulations and industry best practices • Support the Approval to Operate (ATO) process by ensuring all systems meet required security standards • Troubleshoot security policy implementation issues and provide solutions to enhance protection • Keep up-to-date with the latest industry trends in cybersecurity policies and regulatory compliance to continuously improve security protocols • Due to this role's involvement in GovCloud and FedRAMP, qualified candidates must be a U.S. Citizen Requirements • 4+ years of experience in developing, implementing, and managing cybersecurity policies • Comprehensive understanding of cybersecurity frameworks, with proficiency in NIST Cybersecurity Framework (CSF), practical application of framework principles in enterprise environments, and the ability to translate theoretical framework guidelines into actionable security strategies • Experience in achieving and maintaining high-level security compliance, including government security standards like DoD Impact Level 5(IL5), FedRAMP HIGH authorization requirements, SOC2, and ISO • Expertise in developing and implementing data classification policies and defining data protection requirements for IT systems • Strong knowledge of AWS Cloud Platform • Proven capability to prepare and support comprehensive security documentation for compliance audits • Excellent communication and training skills to effectively educate employees on privacy protections and restrictions • Ability to review existing policies and drive practical implementation to ensure effective protection • Familiarity with the Approval to Operate (ATO) process and its role in ensuring the security of IT systems • Relevant certifications, such as CISSP, CISM, or CIPP/US, are highly desirable • Ability to pass an enhanced security background check, including a financial vulnerability assessment Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses Classification: Exempt

Develop and maintain cybersecurity policies and ensure compliance with government standards. | Requires 4+ years in cybersecurity policy development, knowledge of NIST CSF, FedRAMP, IL5, AWS, and relevant certifications like CISM. | Keeper is hiring a skilled Information Assurance and Compliance Analyst to join our cybersecurity team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. About the Role As an Information Assurance and Compliance Analyst, you will play a vital role in developing, implementing, and maintaining cybersecurity policies and frameworks to ensure compliance and the security of IT systems. You will collaborate closely with various teams to enforce best practices, implement regulatory standards, and educate employees on cybersecurity matters. Your expertise will directly support the organization's commitment to data protection, risk management, and regulatory compliance. Responsibilities • Develop and implement comprehensive cybersecurity policies, ensuring alignment with frameworks such as NIST CSF, and government standards like IL5 and FedRAMP HIGH • Manage and maintain compliance with government security standards and ensure policies address both technical and non-technical security needs • Define data classification and protection requirements for IT systems to safeguard sensitive information • Collaborate with cross-functional teams to ensure cybersecurity policies are effectively integrated into business operations • Educate employees on privacy protections and security restrictions, delivering training and communication to increase awareness • Regularly review and update cybersecurity policies to maintain compliance with evolving regulations and industry best practices • Support the Approval to Operate (ATO) process by ensuring all systems meet required security standards • Troubleshoot security policy implementation issues and provide solutions to enhance protection • Keep up-to-date with the latest industry trends in cybersecurity policies and regulatory compliance to continuously improve security protocols • Due to this role's involvement in GovCloud and FedRAMP, qualified candidates must be a U.S. Citizen Requirements • 4+ years of experience in developing, implementing, and managing cybersecurity policies • Comprehensive understanding of cybersecurity frameworks, with proficiency in NIST Cybersecurity Framework (CSF), practical application of framework principles in enterprise environments, and the ability to translate theoretical framework guidelines into actionable security strategies • Experience in achieving and maintaining high-level security compliance, including government security standards like DoD Impact Level 5(IL5), FedRAMP HIGH authorization requirements, SOC2, and ISO • Expertise in developing and implementing data classification policies and defining data protection requirements for IT systems • Strong knowledge of AWS Cloud Platform • Proven capability to prepare and support comprehensive security documentation for compliance audits • Excellent communication and training skills to effectively educate employees on privacy protections and restrictions • Ability to review existing policies and drive practical implementation to ensure effective protection • Familiarity with the Approval to Operate (ATO) process and its role in ensuring the security of IT systems • Relevant certifications, such as CISSP, CISM, or CIPP/US, are highly desirable • Ability to pass an enhanced security background check, including a financial vulnerability assessment Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses Classification: Exempt

Lead and scale enterprise account management to drive revenue retention, expansion, and long-term growth. | 7+ years in enterprise SaaS sales/account management with proven leadership in revenue retention and expansion. | Description Keeper Security is hiring a Vice President of Enterprise Account Management to drive revenue retention, customer expansion, and long-term account growth within Keeper’s enterprise customer base. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates in national locations. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for leading Keeper’s enterprise account management strategy. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role The Vice President of Enterprise Account Management will report to the Senior Vice President of Global Customer Success and work in tandem with other global CSM leaders. This role will be responsible for leading Keeper’s enterprise account management organization, with a focus on driving revenue retention, expansion, renewals, upsell, and long-term customer growth. This role requires a seasoned sales and account management leader with a proven track record of exceeding revenue targets, building high-performing teams, managing complex enterprise customer relationships, and developing scalable processes that improve customer health, product adoption, and net revenue retention. This leader will be responsible for strengthening Keeper’s existing customer revenue engine, improving forecast accuracy, scaling account management best practices, and ensuring Keeper continues to expand its footprint within strategic enterprise accounts. Responsibilities • Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base • Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success • Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes • Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team • Drive predictable revenue retention through a highly efficient, scalable customer renewal engine • Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio • Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities • Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios • Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts • Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth • Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts • Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities • Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios • Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention • Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement • Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities • Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities • Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best • Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company Requirements • 7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven track record of exceeding revenue retention and expansion targets • Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions in the enterprise market • Proven ability to develop and execute strategic account management plans and implement enterprise renewal, expansion, and customer growth best practices at scale • People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent • Demonstrated success leading teams responsible for enterprise renewals, upsell, cross-sell, account growth, and customer retention • Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; Salesforce experience preferred • Ability to construct, present, and execute enterprise account strategies that improve retention, product adoption, customer health, and revenue growth • Effective at driving complex multi-stakeholder customer processes, executive relationships, and cross-functional programs • Ability to build cross-functional relationships, influence stakeholders, and collaborate at all organizational levels • Outstanding verbal and written communication skills for a global audience • Strong business acumen, analytical skills, and attention to detail • Ability to thrive in a fast-paced, rapidly growing environment with tight deadlines and evolving priorities • Ability to travel up to 50% of the time • Bachelor’s degree in business administration, marketing, operations, or a related field • Keeper is FedRAMP High authorized; therefore all applicants must be a U.S. Person Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt