Kate Farms

The Territory Manager is responsible for achieving sales targets and managing customer relationships in the assigned territory. This includes developing market strategies, driving demand for products, and providing ongoing support to customers. | Candidates must have a bachelor's degree or equivalent and at least 5 years of recent sales experience. Preferred qualifications include being a registered dietitian and possessing strong organizational and communication skills. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Kate Farms Territory Manager plans, develops, and manages the execution of commercial initiatives to attain or exceed sales targets established by the management team. *Candidate must live in or around Phoenix, AZ. WHAT YOU WILL DO Main responsibilities, but are not limited to: · Achieve 100% of monthly, quarterly, annual sales plan. · Uses effective time management skills to visit customers and / or potential customers of Kate Farms in the assigned territory on a regular and planned basis. · Develop an in-depth knowledge of Kate Farms products and services. · Manage existing customers and acquire new customers in the assigned territory including but not limited to: o Hospital & Outpatient/Specialty Clinics o Home Care o Manufacturing Partners o Distribution Partners · Plan and develop the market for our existing and new products in accordance with company goals and objectives; optimize available selling tools (marketing collateral, product brochure, trunk stock, demo product, iPad videos, etc.). · Drive demand for Kate Farms products by: o Attaining Hospital Formulary approvals o Gaining exposure to Health Care Providers and driving brand preference and loyalty o Driving Prescriptions, and Discharge Orders (written for Kate Farms) o Community Awareness (events) o Partnership Development (Distribution, manufacturing, home care) o Service – sampling, one-by-one strategy · Ongoing technical training and support to customers (In-Services). · Competent contact person for hospital management, purchasing department and hospital staff. · Attend team sales meetings, training meetings, conferences and exhibitions as required. · Analyze and report to your manager and/or others (weekly & monthly) the market and business feedback by using all available support tools (email, iPad, company laptop). · Represent Kate Farms values and integrity. Business Tools (Company provides) · Monthly sales reports and tracings to track revenue (sales) against company objectives for this position and accounts rolling into the position. · Laptop computer (available as required). · Electronics allowance to cover cell phone and in-home internet service (when used for company purposes). WE ARE LOOKING FOR SOMEONE WHO · Bachelor’s Degree or equivalent in Business, Sales, or Marketing. · A minimum of 5 years of recent sales, or equivalent related work experience. · Registered Dietitian preferred. · Possess a proactive attitude, initiative, and drive. · Must possess computer skills with a keen understanding of business software such as, MS Excel, PowerPoint, and Word documents, email, and calendar. · Possess excellent organizational skills with the ability to multi-task, prioritize, and work efficiently. · Ability to demonstrate good common sense and sound judgment. · Flexibility to adapt to all situations and work varied hours; possibly work weekends or evenings on occasion. · Ability to anticipate work needs and follow through with minimum direction. · Outgoing, positive, and willing to contribute to a team-oriented workplace. · Superior negotiating and influencing skills. · Excellent written and verbal communication skills. · Keen ability to listen and follow-up effectively and diplomatically with all staffing levels and customers. · Must have a vehicle maintained in good working order, current valid driver’s license, and current auto insurance documentation. · Strong commitment to company mission and values. · Ability to work independently and collaboratively in a fast-paced, dynamic environment. · Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · Effectively handle lifting of various objects weighing up to 12 pounds. · While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. · Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to medical offices, clinics, hospitals and other meeting locations; Requires 50% travel with overnights throughout the assigned territory geography. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $67,000 - $110,882 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

Lead customer service and logistics strategies, optimize delivery metrics, and manage supply chain costs. | Bachelor’s in Supply Chain or Business Management, 10+ years in logistics, experience with ERP systems, and strong analytical skills. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW This position will lead all customer service and logistics efforts, from procurement of logistics and warehouse services to delivery of products, while ensuring seamless coordination, timely and accurate order fulfillment, transparent communication about order status, and efficient resolution of customer issues, all aimed at maximizing customer satisfaction. The Director of CS&IL will have exceptional negotiating skills and be a supply chain and logistics expert who specializes in leading high-performing, cost-effective networks. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES/ WHAT YOU WILL DO Leads the development and implementation of all customer service and logistic strategies in support of Company objectives. Leads and drives customer service metrics for on-time and complete deliveries, transit time reduction, and minimization of OS&D claims. Leads continuous improvement identification and execution for department, and develops and maintains metrics for inventory, working capital, and variances to spend targets. Maintains and optimizes total delivered cost models inclusive of inbound freight, warehousing, transfer freight, and freight to customers. Participate in the Business Continuity Plan and Recall/Withdraw team. Comply with all Plant, State, and Federal OSHA, EPA, FDA, HACCP, and SQF regulations. Comply with GMP’s in the co-manufacturing plants and distribution centers. Supports diverse hiring and related initiatives to meet company goals. MINIMUM JOB REQUIREMENTS/ WE ARE LOOKING FOR SOMEONE WHO Bachelor’s degree in Supply Chain, Business Management, or equivalent. 10 years of experience in Logistics and Supply Chain management. Able to work cohesively with multiple departments and teams Strong computer skills, including advanced capability in Microsoft Excel and other data manipulation tools. Advanced analytical, problem solving, and decision making abilities. Able to work independently with a high level of accuracy. Consumer products experience. Experience with multiple ERP systems. Dedicated to building high-performing teams while also supporting employees’ career growth in individual ways. Invites and uses the opinions and perspectives of others. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the manufacturing, and distribution centers; occasional trips to the corporate office or other meeting locations. Requires up to 25% travel. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $150,000 - $171,000 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

The Medical Education Manager will develop and execute the medical education program strategy and engage with healthcare professionals and nutrition experts. They will also manage KOL relationships and organize medical education programs. | Candidates should have an advanced scientific degree and at least 5 years of experience in nutrition science or a related field. Strong communication skills and the ability to manage multiple projects are essential. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW As a Medical Education Manager at Kate Farms, you will be critical in identifying, building, and maintaining relationships with healthcare professionals (HCPs), registered dietitians (RDs), researchers, and professional societies in the medical community. You will play a pivotal role in developing and executing the medical education program strategy within the Medical Science Team. WHAT YOU WILL DO Develop the medical education program strategy aligned with the broader medical science team plans. Identify, prioritize, and engage with nutrition experts, HCPs, and thought leaders in the field of medical nutrition, in collaboration with the Medical Science Liaisons (MSLs). Develop and execute the key opinion leader (KOL) medical engagement strategy in alignment with the educational needs of the HCPs and accounts we serve. Built in collaboration with the Chief Medical Officer, Medical Sciences, under the direction of the Director, MSL . Partner with the MSLs to develop and manage long-term KOL relationships that support the scientific amplification of medical nutrition therapy. Organize KOL participation in medical advisory boards, professional society conferences, roundtable discussions, and expert panels with respect to medical nutrition. Manage end-to-end planning, coordination, and execution of KOL medical education programs (live & virtual) in collaboration with the Medical Education Coordinator (MEC) and MSL team. Participate in medical conferences, symposia, and other scientific events to enhance knowledge and build relationships with healthcare professionals. Ensure all KOL and MSL activities and materials comply with external regulatory requirements and internal compliance guidance. Maintain up-to-date documentation and records in conjunction with the MEC, for audit readiness. Monitor trends, competitive landscape, and emerging research in the field of nutrition to inform KOL medical engagement strategy and support innovation. WE ARE LOOKING FOR SOMEONE WITH An advanced scientific degree (MS, DCN, PharmD, PhD, or MD) with 5+ years in nutrition science; active RD or RN credential, with advanced certifications (CNSC, RD-AP, CSP, CSO, etc.) preferred. Experience in KOL management or a similar industry-facing medical/nutrition role. · Excellent written and verbal communication skills; strong ability to network and build professional relationships with healthcare professionals, internal stakeholders, and customers. Strong clinical, scientific, and business acumen with proven problem-solving skills and strategic thinking. Ability to work independently and manage multiple projects simultaneously. Understanding that approximately 30% travel is required, depending on geography (including overnight and occasional weekend travel). Keen listening skills with the ability to follow up effectively and diplomatically with all staffing levels and customers. Advanced proficiency with field medical-related technology and platforms (e.g., Veeva, Microsoft Word, Excel, PowerPoint, and related applications). Excellent ability to network, strong personal integrity, collaborative mindset, and a strong customer focus. A vehicle maintained in good working order, current, valid driver’s license, and current auto insurance documentation. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Ability to respectfully share and accept feedback from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the corporate office, field meetings with HCPs, and conferences. Requires 30% travel. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $125,000 - $145,000 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

Lead customer service and logistics strategies, improve delivery metrics, and optimize costs in a supply chain environment. | Bachelor's in Business Management or Supply Chain, 10+ years in logistics, strong data skills, ERP experience, consumer products experience, team leadership. | Job Description: • Leads the development and implementation of all customer service and logistic strategies in support of Company objectives • Leads and drives customer service metrics for on-time and complete deliveries, transit time reduction, and minimization of OS&D claims • Leads continuous improvement identification and execution for department, and develops and maintains metrics for inventory, working capital, and variances to spend targets • Maintains and optimizes total delivered cost models inclusive of inbound freight, warehousing, transfer freight, and freight to customers • Participate in the Business Continuity Plan and Recall/Withdraw team • Comply with all Plant, State, and Federal OSHA, EPA, FDA, HACCP, and SQF regulations • Comply with GMP’s in the co-manufacturing plants and distribution centers • Supports diverse hiring and related initiatives to meet company goals Requirements: • Bachelor’s degree in Supply Chain, Business Management, or equivalent • 10 years of experience in Logistics and Supply Chain management • Strong computer skills, including advanced capability in Microsoft Excel and other data manipulation tools • Advanced analytical, problem solving, and decision making abilities • Able to work independently with a high level of accuracy • Consumer products experience • Experience with multiple ERP systems • Dedicated to building high-performing teams while also supporting employees’ career growth in individual ways • Invites and uses the opinions and perspectives of others • Strong commitment to company mission and values • Ability to work independently and collaboratively in a fast-paced, dynamic environment • Respectfully shares and accepts feedback willingly from all levels of the organization Benefits: • Option to enroll in a company-matched 401k plan • Participation in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents • Generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure) • Two weeks of paid “Refresh” leave • 80 hours of paid sick leave annually • 11 paid holidays throughout the calendar year • Paid disability leave • Paid parental / pregnancy leave • Flexible Spending Accounts (FSA) • Tuition reimbursement • Employee Assistance Program

The Customer Care Specialist will interact with customers to provide support and information regarding their wellness journeys. They will identify customer issues and determine appropriate solutions while maintaining high performance standards. | Candidates must be verbally fluent in English and Spanish, with a bachelor's degree or equivalent experience preferred. Customer service experience, particularly in healthcare or wellness, is desired, along with proficiency in technology platforms. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Customer Care team provides excellent support for customers on their wellness journeys, helping them live their best lives. The Level 1 Customer Care Specialist has a unique mix of excellent interpersonal skills, including strong written and verbal communication, technical aptitude, empathy, and a genuine desire to help customers. You will assist Kate Farms customers with eCommerce-related questions and product information, quickly identify issues, and determine the best course of action for resolution. *This role is requiring someone to work West Coast Hours and must be verbally fluent in English and Spanish. WHAT YOU WILL DO Customer Support & Communication · Effectively interact with customers via phone, webform, and chat to provide clear, accurate information in an empathetic manner. · Listen attentively and demonstrate patience and understanding in all customer interactions. · Anticipate customer needs and proactively suggest resolutions tailored to individual requests. · Use proper communication procedures, guidelines, and policies. Problem Resolution & Performance · Quickly identify customer issues and determine appropriate solutions. · Meet or exceed performance expectations, including Customer Satisfaction scores, quality scores, and customer resolution times. · Effectively use Customer Care technology platforms to assist customers and capture relevant data. · Adapt to changing workflow processes and accommodate shifting priorities. Team Collaboration & Improvement · Contribute ideas to improve team processes and customer experience. · Participate in team meetings and training sessions. · Seek to understand the impact of your work on business goals. · Collaborate with team members to ensure consistent, high-quality customer service. Operational Excellence · Manage multiple priorities and goals depending on levels of urgency. · Meet deadlines through efficient time management. · Stay focused during peak volume periods while handling tasks simultaneously. · Proactively work to minimize mistakes and pay close attention to detail. WE ARE LOOKING FOR SOMEONE WHO · Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience. . Must be verbally fluent in English and Spanish, as well as possess excellent grammar skills in both languages. · 0–1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred. · Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus). · Excellent written and verbal communication skills with strong problem-solving and analytical abilities. · Empathetic, detail-oriented, and highly organized with sound judgment and decision-making skills. · Self-motivated, adaptable, and able to manage workload independently while collaborating effectively in a team environment. · Eager to learn, grow, and contribute to a positive customer experience. · Flexible to work core business hours (8am–5pm EST), varied shifts, and holidays as needed. · Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection. · Strong commitment to company mission and values. · Ability to work independently and collaboratively in a fast-paced, dynamic environment. · Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · Effectively handle lifting of various objects weighing up to 12 pounds. · While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. · Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the corporate office. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $24.00 / hour - $26.00 / hour USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

The Customer Care Specialist will provide support to customers on their wellness journeys, addressing eCommerce-related questions and product information. They will also identify issues and determine the best course of action for resolution. | Candidates should have a Bachelor’s Degree in relevant fields or equivalent experience, along with 0-1 year of customer service experience, preferably in healthcare or wellness. Strong communication skills, technical proficiency, and a commitment to the company's mission are essential. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Customer Care team provides excellent support for customers on their wellness journeys, helping them live their best lives. The Level 1 Customer Care Specialist has a unique mix of excellent interpersonal skills, including strong written and verbal communication, technical aptitude, empathy, and a genuine desire to help customers. You will assist Kate Farms customers with eCommerce-related questions and product information, quickly identify issues, and determine the best course of action for resolution. *This role is requiring someone to work West Coast Hours. WHAT YOU WILL DO Customer Support & Communication · Effectively interact with customers via phone, webform, and chat to provide clear, accurate information in an empathetic manner. · Listen attentively and demonstrate patience and understanding in all customer interactions. · Anticipate customer needs and proactively suggest resolutions tailored to individual requests. · Use proper communication procedures, guidelines, and policies. Problem Resolution & Performance · Quickly identify customer issues and determine appropriate solutions. · Meet or exceed performance expectations, including Customer Satisfaction scores, quality scores, and customer resolution times. · Effectively use Customer Care technology platforms to assist customers and capture relevant data. · Adapt to changing workflow processes and accommodate shifting priorities. Team Collaboration & Improvement · Contribute ideas to improve team processes and customer experience. · Participate in team meetings and training sessions. · Seek to understand the impact of your work on business goals. · Collaborate with team members to ensure consistent, high-quality customer service. Operational Excellence · Manage multiple priorities and goals depending on levels of urgency. · Meet deadlines through efficient time management. · Stay focused during peak volume periods while handling tasks simultaneously. · Proactively work to minimize mistakes and pay close attention to detail. WE ARE LOOKING FOR SOMEONE WHO · Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience. · 0–1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred. · Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus). · Excellent written and verbal communication skills with strong problem-solving and analytical abilities. · Empathetic, detail-oriented, and highly organized with sound judgment and decision-making skills. · Self-motivated, adaptable, and able to manage workload independently while collaborating effectively in a team environment. · Eager to learn, grow, and contribute to a positive customer experience. · Flexible to work core business hours (8am–5pm EST), varied shifts, and holidays as needed. · Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection. · Strong commitment to company mission and values. · Ability to work independently and collaboratively in a fast-paced, dynamic environment. · Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · Effectively handle lifting of various objects weighing up to 12 pounds. · While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. · Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the corporate office. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $24.00 / hour - $26.00 / hour USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

Lead and execute social media content strategy, oversee creative development, collaborate cross-functionally, and measure performance to drive engagement. | 6+ years in social media or digital marketing, strong creative and analytical skills, ability to manage editorial calendars, and work collaboratively in a mission-driven environment. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Manager, Social Media & Content Strategy will play a pivotal role in elevating Kate Farms’ organic social media presence across platforms— building the voice, stories, and conversations that connect our mission to millions. You will own the strategy and be responsible for concepting, planning, overseeing creative development, and deploying engaging, mission-aligned content that inspires, educates, and empowers our diverse audiences. Working cross-functionally, you’ll ensure social reflects our brand purpose, amplifies community voices, and drives meaningful engagement. This is a hybrid role requiring 2-3 days on-site in the office with occasional travel. WHAT YOU WILL DO Strategy & Leadership • Lead and execute a comprehensive social media content strategy across platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, etc.), aligned with brand goals and business priorities. • Test and pilot new formats and features to keep Kate Farms on the leading edge of digital culture. • Develop editorial calendars that integrate campaigns, product launches, cultural moments, and community engagement opportunities. • Monitor social performance and trends to optimize strategies and maintain cultural relevance. Content Development & Execution • Partner with internal brand and creative teams as well as external agencies to ensure content is on-brand, innovative, and compelling. • As needed, personally shoot and produce social content. • Provide direction and feedback on visual and written assets, ensuring alignment with Kate Farms’ tone, voice, and aspirational storytelling. • Manage production timelines to deliver high-quality content consistently and on schedule. • Oversee scheduling and publishing of organic content across all channels. • Leverage user-generated content (UGC), testimonials, and influencer collaborations to amplify brand impact. • Champion social-first storytelling, ensuring assets are optimized for channel, algorithm, and audience behavior. Collaboration & Engagement • Serve as the bridge between social and the broader brand ecosystem, ensuring social content amplifies campaigns, partnerships, and cultural moments. • Collaborate with brand, PR, partnerships, eCommerce, and sales teams to integrate social media into broader business strategies. • Partner with the Community and Influencer leads to align content strategies, ensuring consistent messaging and maximizing audience reach. • Support campaign and event coverage on social channels, amplifying live moments and strengthening engagement. Measurement & Optimization • Define KPIs for organic social, including engagement, reach, sentiment, and share of voice. • Regularly analyze performance metrics, provide insights, and adjust strategies to continuously improve results. • Prepare reports and presentations for leadership to demonstrate impact and inform decision-making. WE ARE LOOKING FOR SOMEONE WHO • 6+ years of experience in social media strategy, content creation, or digital marketing (health, wellness, or consumer brand experience a plus). • Proven expertise in creating and overseeing development of organic social media strategies that drive measurable engagement and brand growth. • Strong background in creative direction and content production, with an eye for storytelling, design, and audience resonance. • Experience managing editorial calendars and overseeing cross-platform content deployment. • Excellent understanding of social platforms, trends, and best practices, with the ability to adapt strategies for emerging platforms. • Strong analytical skills and experience leveraging data to optimize performance. • Exceptional communication and collaboration skills, with the ability to influence and inspire cross-functional partners. • A self-starter with creative vision who thrives in a fast-paced, mission-driven environment. • Strong commitment to company mission and values. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. • Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Effectively handle lifting of various objects weighing up to 12 pounds. • While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. • Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations. This role requires the ability to work at a computer for extended periods and occasional travel (20%) for meetings and events. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $100,540 - $124,300 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.