Kate Farms

Analyze and interpret customer care data to drive improvements and support decision-making. | Requires 3+ years in data analysis, proficiency in visualization tools, and experience with customer care software systems. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Customer Care team is here to provide excellent support to customers who are on their wellness journeys and to help people live their best lives. The Customer Care Business Analyst will work closely with the Customer Care Leadership teamto enhance the department’s effectiveness and efficiency by interpreting data to gain insights that drive improvements in customer satisfaction, operational efficiency, and service quality. You should possess a strong analytical mindset, excellent communication skills, and a passion for turning data into actionable strategies. WHAT YOU WILL DO Gather data from multiple Customer Care platforms and interfaces to monitor customer care performance against established goals and objectives, identifying areas of success and areas in need of improvement. Collaborate with IT teams to ensure data integrity, accurate reporting, and efficient data management practices. Identify trends, patterns, and anomalies in customer data to provide insights into customer behavior, preferences, and pain points. Maintain PowerBI dashboards, reports, and visualizations that aggregate data from multiple Customer Care platforms (Dialpad, Salesforce, Shopify, and other Customer Care systems) that effectively communicate key metrics, performance indicators, and insights to stakeholders. Own the AI-driven customer sentiment platform, ensuring accurate categorization of feedback and translating insights into clear recommendations for product, training, and process improvements. Lead the ongoing management of the Quality Assurance program, performing regular assessments of Customer Care inquiries. Interpret QA findings to uncover improvement opportunities and advise leadership on training needs and process enhancements. Provide Customer Care leadership and stakeholders with actionable insights and analysis reports based on data to support decision making efforts. Stay updated on best practices and emerging technologies in customer care and data analytics to continuously enhance the team's capabilities. Prepares reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data. Translate data findings into clearly written, actionable recommendations for upper management based on analysis. WE ARE LOOKING FOR SOMEONE WITH Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field. A master's degree is a plus. 3+ years of relevant experience with data analysis and data mining. Proficiency in data manipulation, analysis, and visualization tools such as Python, R, SQL, Tableau, Power BI, etc. Strong analytical skills with the ability to translate complex data into actionable insights and recommendations. Familiarity with customer care software systems, CRM platforms, and ticketing systems. Experience with designing reports and dashboards. Excellent communication skills, both written and verbal, with the ability to convey technical findings to non-technical stakeholders. Detail-oriented mindset with a focus on accuracy and quality of work. Problem-solving skills to identify and address challenges through data-driven solutions. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong organizational skills with the ability to manage multiple tasks and projects simultaneously. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Capability to respectfully share and accept feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the corporate office. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $65,000 - $75,000 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

Support revenue operations through data analysis, reporting, and process improvement to enhance company growth and efficiency. | Requires 1-3 years in analytics or related fields, proficiency in Excel and Power BI, and a background in business, finance, or related fields. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Business Analyst, Revenue Operations, plays a key role in driving data accuracy, contract compliance, and actionable insights that support company growth. Partnering with Sales, Finance, and Contracting teams, this role manages core processes, including rebate calculations, GPO admin fee reporting, and performance analytics. The Analyst uses tools like Excel and Power BI to analyze data, automate reporting, and turn insights into clear, strategic actions. WHAT YOU WILL DO Support chargeback reconciliation and fee audit processes across distributors and channel partners, validating pricing accuracy and compliance. Support the GPO admin fee and VBC rebate calculation and reporting processes, ensuring accuracy, timely payments, and proper accruals. Develop and maintain automated reports and dashboards using Power BI, Excel, and other tools to enable data-driven decision-making. Partner with Sales, Finance, and Pricing teams to uncover insights, analyze performance trends, and identify opportunities for growth or efficiency. Respond to ad hoc data requests and support commercial teams with insights that drive customer engagement and revenue performance. Collaborate with cross-functional teams to ensure consistent data integrity, process improvement, and operational excellence. Contribute to evolving reporting systems and analytics to enhance forecasting, pricing strategy, and performance measurement. Use data to advance the Kate Farms mission—identifying opportunities to reach more patients and improve health outcomes. WE ARE LOOKING FOR SOMEONE WITH Bachelor’s degree in Business, Finance, Economics, Accounting, Analytics, Mathematics, Statistics, Computer Science, or related field. 1–3 years of experience in business, marketing, or sales analytics; data science; or consulting. Advanced proficiency in Excel (pivot tables, complex formulas, Power Query). Experience building data visualizations in Power BI, Tableau, or similar tools. Strong analytical and problem-solving skills, with the ability to tell clear stories through data. Curiosity to uncover the “why” behind trends and the “what now” that drives improvement. Experience in healthcare, biopharma, supply chain, or pricing analytics preferred. Basic knowledge of SQL, Python, R, or VBA is a plus. Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Capacity to respectfully share and accept feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations as needed. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $65,000 - $72,000 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

Lead digital demand generation activities across multiple channels, analyze performance data, and collaborate with cross-functional teams to optimize marketing strategies. | Requires over 10 years of digital marketing experience, expertise in paid media channels, managing large budgets, and strong analytical skills. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW This role focuses on digital demand generation activities for Kate Farms across all DTC and B2B channels and campaigns. Today, these include paid search, programmatic, paid social, OOH, and affiliate partnerships. The individual will lead the development, execution, and analysis that maximizes growth marketing efforts across the organization, blending company strategy, user insights, and data analytics to deliver positive results. The ideal candidate brings proven leadership, a passion for data-driven decision making, and the ability to translate insights into impactful marketing strategies. They will strengthen brand awareness, shape omnichannel growth, and ensure a cohesive brand experience across all paid media platforms. This role partners closely with eCommerce, Sales, Creative, Brand Marketing, and Business Analytics teams to execute an integrated customer acquisition strategy. WHAT YOU WILL DO Develop a strategic vision to maximize performance marketing efforts through leveraging data analytics and insights to deliver measurable results. Utilize vision to drive strategy mix and investment levels across DTC and B2B sales channels, balancing effectiveness with efficiency, profitability, and user journeys across touchpoints. Manage a small internal team of performance marketers and agency partners. Evaluate the effectiveness of all digital demand generation channels and implement a measurement framework that supports both operational and longer-term decisions. Lead performance marketing planning and execution across the medical channel sales organization. Ideate with the functions across marketing, ecommerce, customer care, and business operations to understand results and sharpen activities. Evaluate and test new marketing strategies and channels based on industry best practices, identifying and prioritizing improvement opportunities. Own affiliate marketing strategy; Deliver results through affiliate channel by balancing growth with ROI while driving rapid experimentation and learning. Collaborate on annual budget planning efforts that build from company growth strategy, marketing/retention KPIs, and brand metrics. Supports diverse hiring and related initiatives to meet company goals. WE ARE LOOKING FOR SOMEONE WITH A minimum of 10+ years of digital marketing experience in healthcare or consumer goods In-depth channel knowledge across best-in-class paid search, social, programmatic, affiliate, and OOH platforms. Experience managing paid media budgets >$5M/yr. Strong analytical skills, comfortable running comprehensive data analyses. Passion for using data to derive insights and drive business and marketing decisions. Experience with web analytics and visualization tools. Proven experience in effectively guiding external agency relationships. Strong communication and collaboration skills. Ability to be a strategic storyteller, with experience creating confidence with senior leaders and inspiring day-to-day teams. Capability to be collaborative and team-oriented. Ability to be a passionate problem solver that can operate at a strategic and executional level. Dedication to building high-performing teams while also supporting employees’ career growth in individual ways. Capacity to invite and use the opinions and perspectives of others. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Capability to respectfully share and accept feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations. Requires 20% travel. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $150,000 - $175,000 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

The Territory Manager is responsible for achieving sales targets and managing customer relationships in the assigned territory. This includes developing market strategies, driving demand for products, and providing ongoing support to customers. | Candidates must have a bachelor's degree or equivalent and at least 5 years of recent sales experience. Preferred qualifications include being a registered dietitian and possessing strong organizational and communication skills. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Kate Farms Territory Manager plans, develops, and manages the execution of commercial initiatives to attain or exceed sales targets established by the management team. *Candidate must live in or around Phoenix, AZ. WHAT YOU WILL DO Main responsibilities, but are not limited to: · Achieve 100% of monthly, quarterly, annual sales plan. · Uses effective time management skills to visit customers and / or potential customers of Kate Farms in the assigned territory on a regular and planned basis. · Develop an in-depth knowledge of Kate Farms products and services. · Manage existing customers and acquire new customers in the assigned territory including but not limited to: o Hospital & Outpatient/Specialty Clinics o Home Care o Manufacturing Partners o Distribution Partners · Plan and develop the market for our existing and new products in accordance with company goals and objectives; optimize available selling tools (marketing collateral, product brochure, trunk stock, demo product, iPad videos, etc.). · Drive demand for Kate Farms products by: o Attaining Hospital Formulary approvals o Gaining exposure to Health Care Providers and driving brand preference and loyalty o Driving Prescriptions, and Discharge Orders (written for Kate Farms) o Community Awareness (events) o Partnership Development (Distribution, manufacturing, home care) o Service – sampling, one-by-one strategy · Ongoing technical training and support to customers (In-Services). · Competent contact person for hospital management, purchasing department and hospital staff. · Attend team sales meetings, training meetings, conferences and exhibitions as required. · Analyze and report to your manager and/or others (weekly & monthly) the market and business feedback by using all available support tools (email, iPad, company laptop). · Represent Kate Farms values and integrity. Business Tools (Company provides) · Monthly sales reports and tracings to track revenue (sales) against company objectives for this position and accounts rolling into the position. · Laptop computer (available as required). · Electronics allowance to cover cell phone and in-home internet service (when used for company purposes). WE ARE LOOKING FOR SOMEONE WHO · Bachelor’s Degree or equivalent in Business, Sales, or Marketing. · A minimum of 5 years of recent sales, or equivalent related work experience. · Registered Dietitian preferred. · Possess a proactive attitude, initiative, and drive. · Must possess computer skills with a keen understanding of business software such as, MS Excel, PowerPoint, and Word documents, email, and calendar. · Possess excellent organizational skills with the ability to multi-task, prioritize, and work efficiently. · Ability to demonstrate good common sense and sound judgment. · Flexibility to adapt to all situations and work varied hours; possibly work weekends or evenings on occasion. · Ability to anticipate work needs and follow through with minimum direction. · Outgoing, positive, and willing to contribute to a team-oriented workplace. · Superior negotiating and influencing skills. · Excellent written and verbal communication skills. · Keen ability to listen and follow-up effectively and diplomatically with all staffing levels and customers. · Must have a vehicle maintained in good working order, current valid driver’s license, and current auto insurance documentation. · Strong commitment to company mission and values. · Ability to work independently and collaboratively in a fast-paced, dynamic environment. · Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · Effectively handle lifting of various objects weighing up to 12 pounds. · While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. · Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to medical offices, clinics, hospitals and other meeting locations; Requires 50% travel with overnights throughout the assigned territory geography. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $67,000 - $110,882 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

Lead and execute social media content strategy, oversee creative development, collaborate cross-functionally, and measure performance to drive engagement. | 6+ years in social media or digital marketing, strong creative and analytical skills, ability to manage editorial calendars, and work collaboratively in a mission-driven environment. | ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Manager, Social Media & Content Strategy will play a pivotal role in elevating Kate Farms’ organic social media presence across platforms— building the voice, stories, and conversations that connect our mission to millions. You will own the strategy and be responsible for concepting, planning, overseeing creative development, and deploying engaging, mission-aligned content that inspires, educates, and empowers our diverse audiences. Working cross-functionally, you’ll ensure social reflects our brand purpose, amplifies community voices, and drives meaningful engagement. This is a hybrid role requiring 2-3 days on-site in the office with occasional travel. WHAT YOU WILL DO Strategy & Leadership • Lead and execute a comprehensive social media content strategy across platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, etc.), aligned with brand goals and business priorities. • Test and pilot new formats and features to keep Kate Farms on the leading edge of digital culture. • Develop editorial calendars that integrate campaigns, product launches, cultural moments, and community engagement opportunities. • Monitor social performance and trends to optimize strategies and maintain cultural relevance. Content Development & Execution • Partner with internal brand and creative teams as well as external agencies to ensure content is on-brand, innovative, and compelling. • As needed, personally shoot and produce social content. • Provide direction and feedback on visual and written assets, ensuring alignment with Kate Farms’ tone, voice, and aspirational storytelling. • Manage production timelines to deliver high-quality content consistently and on schedule. • Oversee scheduling and publishing of organic content across all channels. • Leverage user-generated content (UGC), testimonials, and influencer collaborations to amplify brand impact. • Champion social-first storytelling, ensuring assets are optimized for channel, algorithm, and audience behavior. Collaboration & Engagement • Serve as the bridge between social and the broader brand ecosystem, ensuring social content amplifies campaigns, partnerships, and cultural moments. • Collaborate with brand, PR, partnerships, eCommerce, and sales teams to integrate social media into broader business strategies. • Partner with the Community and Influencer leads to align content strategies, ensuring consistent messaging and maximizing audience reach. • Support campaign and event coverage on social channels, amplifying live moments and strengthening engagement. Measurement & Optimization • Define KPIs for organic social, including engagement, reach, sentiment, and share of voice. • Regularly analyze performance metrics, provide insights, and adjust strategies to continuously improve results. • Prepare reports and presentations for leadership to demonstrate impact and inform decision-making. WE ARE LOOKING FOR SOMEONE WHO • 6+ years of experience in social media strategy, content creation, or digital marketing (health, wellness, or consumer brand experience a plus). • Proven expertise in creating and overseeing development of organic social media strategies that drive measurable engagement and brand growth. • Strong background in creative direction and content production, with an eye for storytelling, design, and audience resonance. • Experience managing editorial calendars and overseeing cross-platform content deployment. • Excellent understanding of social platforms, trends, and best practices, with the ability to adapt strategies for emerging platforms. • Strong analytical skills and experience leveraging data to optimize performance. • Exceptional communication and collaboration skills, with the ability to influence and inspire cross-functional partners. • A self-starter with creative vision who thrives in a fast-paced, mission-driven environment. • Strong commitment to company mission and values. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. • Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Effectively handle lifting of various objects weighing up to 12 pounds. • While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. • Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations. This role requires the ability to work at a computer for extended periods and occasional travel (20%) for meetings and events. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $100,540 - $124,300 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.