Kastle Systems

Manage technician scheduling, dispatching, and service ticket workflows to optimize field service delivery. | Associate or Bachelor's degree with 2+ years in operations coordination or service dispatch and proficiency in ticketing systems and FSM software. | Overview Together, We Enhance Innovation and Growth i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations. i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most. The Field Operations Coordinator plays a vital role in optimizing field service delivery by managing technician scheduling, dispatching, and service ticket workflows. This role serves as the central liaison between field service technicians, project teams, and clients, ensuring work orders are executed efficiently, tracked accurately, and closed out in a timely manner. Responsibilities Technician Scheduling & Dispatch Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments. Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support. Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities. Ticket Lifecycle & Workflow Management Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system. Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets. Track outstanding, delayed, or escalated tickets, proactively resolving bottlenecks to ensure high first-time fix rates and prompt issue resolution. Cross-Functional & Customer Coordination Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements. Collaborate with procurement and warehouse teams to verify that required materials, parts, and equipment are available prior to technician dispatch. Coordinate with internal engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing. Operational Reporting & Process Improvement Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence. Identify recurring workflow bottlenecks and recommend process improvements for dispatch and ticket completion. Assist in maintaining standard operating procedures (SOPs) for dispatch and field service workflows. Qualifications Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience). 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling. Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira). Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred. Strong organizational, multitasking, and problem-solving skills in a fast-paced environment. Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service. Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace. Company Overview This is a Field Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com "Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here: https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/ Equal Opportunity Statement At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Manage HR digital tools usability, adoption, and content clarity to improve employee and manager experience. | Requires 3+ years supporting HR technology including HRIS platforms, experience with Dayforce or similar, and strong organizational skills. | Overview Join the leader in providing smarter solutions for a safer world. We are seeking an HR Digital Experience Specialist to help shape how employees and managers interact with our core HR digital tools. In this role, you’ll be the day-to-day steward of our HR platforms including our HRIS (Dayforce), SharePoint-based intranet, and AI-powered employee-facing assistant, ensuring they are intuitive, accurate, secure, and easy to use. This is a hands-on, individual contributor role focused on usability, adoption, and content clarity, rather than deep technical system engineering. You’ll be valued member of the HR team while also working closely with IT and external vendors to improve self-service experiences, enable data-driven insights, and ensure employees can confidently find what they need, when they need it. If you enjoy improving digital experiences, organizing information, and helping people navigate systems with ease, this role offers a meaningful opportunity to make a company-wide impact. In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.) and we're proud to be a Certified Great Place to Work! For more information about what it's like to work with us, please visit Kastle Careers. Responsibilities HRIS (Dayforce) Experience, Access & Reporting • Serve as the functional administrator for the HRIS, supporting a positive experience for employees, managers, and HR partners. • Identify opportunities to simplify workflows and enhance self-service capabilities. • Create and maintain talent reports, dashboards, and analytics that are accurate, insightful, and accessible. • Support data integrity through audits, validation checks, and process alignment. • Manage user access and security roles based on established standards. • Coordinate testing, documentation, and communications related to system updates and enhancements. • Partner with IT and vendors to monitor integrations and resolve issues. • Develop job aids, guides, and reference materials to support confident system use. Intranet & Knowledge Management (SharePoint) • Maintain the structure, navigation, and governance of the SharePoint-based intranet. • Ensure HR and workplace content is accurate, current, and easy to find. • Build and maintain pages, document libraries, and navigation elements using established standards. • Support content governance practices such as templates, metadata, version control, and review cycles. • Partner with content owners to regularly review and refresh information. • Support internal communications published through the intranet, ensuring clarity and consistency. • Continuously improve intranet usability based on feedback and usage insights. AI Employee-Facing Assistant • Support the effectiveness of the AI-powered employee assistant by maintaining and curating workplace knowledge sources. • Partner with vendors to configure and improve chatbot use cases that address common employee and manager questions. • Review usage data and feedback to identify content gaps or improvement opportunities. • Stay up to date on practical AI applications in HR and recommend enhancements when appropriate. Adoption & Continuous Improvement • Apply AI tools thoughtfully to enhance efficiency, quality, and responsiveness in daily work and continuous improvement efforts. • Deliver light training, job aids, and recorded resources for employees, managers, and content owners. • Act as a go-to resource for questions related to HR digital tools and basic troubleshooting. • Review adoption and usage metrics to help prioritize enhancements. • Recommend and implement incremental improvements that enhance clarity, efficiency, and user experience. • Contribute to HR projects and cross-functional initiatives as assigned. Qualifications • Bachelor’s degree in Human Resources, Information Systems, Business, or a related field. • 3+ years of experience supporting HR technology, HRIS platforms, intranets, or digital workplace tools. • Experience administering or supporting an HRIS (Dayforce or similar), including reporting, access, or user experience support. • Familiarity with HR data, reporting, dashboards, and data validation practices. • Experience with data visualization tools such as Microsoft Power BI preferred. • Hands-on experience with SharePoint (page creation, document libraries, navigation) preferred. • Strong organizational skills and the ability to collaborate across HR, IT, and business teams. • Comfort balancing detail-oriented work with big-picture usability and adoption goals. • Knowledge of UX principles, information architecture, or digital analytics is a plus. Company Overview Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. Equal Opportunity Statement At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.