Kasisto

Design, develop, and deploy agentic AI applications for financial services, guiding customers through technical requirements and deployment. | At least 3 years in solution architecture and AI integration, with knowledge of financial industry regulations, AWS/Azure, and some programming in Java or Python. | Kasisto is seeking a creative and resourceful Solution Architect to work with customers on the design, development, and deployment of agentic applications for financial services. This hands-on role will include integration with enterprise systems, knowledge sources, communication channels, and analytics tools as part of the end-to-end solution. We will consider only candidates who can work full time in our New York City office or fully remote in the US Eastern or Central time zones. Key Responsibilities Act as a trusted advisor, guiding customers on implementation options and deployment activities. Lead the discovery process with customers to capture their technical requirements and business objectives. Drive consensus with the customer on the proposed approach and timeframe. Identify and craft requirements for capabilities that need to be created as part of the recommended solution. Participate in project-specific development activities, either as the primary developer or contributing to a team effort. Assist with validation of the complete solution in development, staging, and production environments. Monitor and optimize deployments in response to evolving business needs. Create and maintain the documentation archive specific to each implementation. Required Skills At least 3 years of hands-on experience in solution architecture and integration, preferably in the financial services industry. Experience implementing solutions incorporating AI, ideally agentic AI in a production environment. Working knowledge of the regulatory, security, and governance needs of financial institutions. Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite. Proficiency with AWS and Azure environments. Capable of building production-ready scripts or code for data manipulation and API integration, either directly or using AI tools. General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools. Comfortable with solving problems in a complex and ambiguous context. Willingness to “wear many hats” and “roll up your sleeves” as is common in a fast-paced, nimble company such as ours. Bachelor’s degree in Computer Science, Engineering, or a related field. Desired Skills Experience with banking platforms such as Candescent, Q2, FIS, and Jack Henry. Familiarity with voice systems and modern telephony. Understanding of contact center architecture and operations. Conversational Spanish fluency, ideally as a native speaker. What We Offer Base salary of $120,000 to $140,000, commensurate with experience. Comprehensive benefits package. Collaborative work environment within a small team focused on delivery projects. Hands-on experience with leading AI technology. Unfortunately, we are unable to provide visa sponsorship now or at any time in the future, and relocation assistance will not be provided. About Kasisto Kasisto delivers AI you can bank on. We enable financial institutions around the world to deploy intelligent digital agents that are trusted, compliant, and deeply knowledgeable about assisting both employees and customers. Our agentic AI platform, KAIgentic, allows organizations to tap into a wide range of knowledge sources and integrate with their operational infrastructure, enabling conversational assistance through websites, mobile apps, and voice communications.

Lead solution design and integration architecture for AI platform client implementations, guiding technical discovery, integration strategy, and AI solutioning. | Bachelor's degree in CS or related, 8+ years in enterprise integration or solution architecture, expertise in AI platforms, REST APIs, security protocols, and cloud platforms. | Job Title: Senior Integration Architect, Agentic AI Platform Location: Remote/Hybrid About Kasisto Humanizing Digital Experiences® Kasisto's Digital Experience Platform, KAI, enables financial institutions to deliver the industry's most advanced conversational AI-powered intelligent virtual assistants. Built specifically for banking, KAI supports interactions ranging from simple retail banking to complex corporate and wealth workflows — all with high security, extensibility, and domain fluency. About the Role We're looking for a Senior Integration Architect to lead solution design and integration architecture for client implementations of our AI platform. This is a customer-facing role where you'll guide enterprise clients through technical discovery, integration strategy, and conversational AI solutioning. You will shape how our platform leverages LLMs, prompt design, and agentic AI orchestration to deliver intelligent, proactive, and secure digital experiences. Working as a trusted advisor, you'll align Kasisto's platform capabilities with customer systems, compliance requirements, and business goals. What You'll Do • Lead discovery sessions with customers to design integration strategies, AI workflows, and multi-agent orchestration patterns • Architect integrations between Kasisto's platform and enterprise systems (CRM, CCaaS, core banking, middleware, identity providers) • Define and optimize how LLMs, prompts, and retrieval-augmented generation (RAG) are used in customer solutions • Design secure authentication and authorization flows (OAuth, SAML, JWT, TLS) • Collaborate with customer architects, IT, and compliance teams to ensure enterprise-grade deployments • Provide technical guidance to engineers implementing integrations and AI workflows • Document solution architectures, agent flows, integration specifications, and knowledge hub designs • Act as escalation point for integration and AI-related challenges during implementation • Share best practices for deploying agentic AI in regulated industries, balancing automation with governance What You Need • Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred • 8+ years of experience in enterprise integration, solution architecture, or SaaS platform implementation • Strong background designing and deploying AI or automation platforms at scale • Expertise with REST APIs, event-driven integration patterns, and scripting/programming (JavaScript, Python, Java) • Understanding of LLM behavior, prompt engineering techniques, and orchestration across multiple AI agents • Familiarity with retrieval pipelines, vector databases, and knowledge hub architectures • Experience with security protocols (OAuth, SAML, JWT, TLS) and cloud platforms (AWS, Azure, GCP) • Strong communication and client-facing presentation skills Nice to Have • Financial services or fintech experience • Exposure to contact center ecosystems (Genesys, NICE, Five9, Amazon Connect) • Hands-on work with agent frameworks or AI orchestration platforms Why Join Us • Competitive compensation and benefits • Lead next-generation AI solutions for global banks and fintechs • Hands-on influence on LLM integration, prompt frameworks, and multi-agent deployments • Collaborative culture with opportunities to shape product direction and AI strategy