Kaseya Careers

Design and optimize customer lifecycle journeys to accelerate product adoption and drive multi-product expansion while reducing churn and increasing net revenue retention. | 8+ years in lifecycle, retention, or product marketing within SaaS, with strong data insight and cross-functional collaboration skills. | About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. About the Role Kaseya is building a world-class Lifecycle Marketing function to transform our MSP customer base into a durable, predictable growth engine. As Senior Lifecycle Product Marketing Manager, you will design, execute, and optimize programs that accelerate product adoption, reinforce customer value, reduce churn, and drive multi-product expansion across our portfolio. This is a high-impact, highly visible role at the intersection of Marketing, Product, Customer Success, Sales, and Renewals. You will operationalize lifecycle stages, activate customer signals, and deliver programs that influence near-term revenue and long-term customer loyalty. If you thrive in fast-moving environments and are obsessed with measurable customer outcomes—this role is for you. Build and Optimize Customer Lifecycle Journeys • Define and operationalize lifecycle stages (Onboarding → Activation → Adoption → Expansion → Renewal → Advocacy) with clear entry/exit criteria. • Develop segment-specific journeys aligned to MSP maturity, product footprint, and use cases. • Improve time-to-value through automated, guided adoption programs. Drive Expansion and Net Revenue Retention • Partner with Sales and Customer Success to deliver measurable, marketing-sourced expansion pipeline. • Create scalable programs triggered by usage thresholds, product gaps, operational risk indicators, and renewal timing. • Influence multi-product attach, expansion ARR, and renewal readiness. Reduce Churn by Reinforcing Customer Value • Develop standardized, repeatable customer-facing assets that strengthen renewal conversations, especially for churn-prone products. • Build messaging frameworks that proactively reinforce value and risk mitigation. Lead Lifecycle Insights, Signals, and Analytics • Define lifecycle KPIs including activation, adoption milestones, expansion conversion, renewal health, and NRR drivers. • Translate insights into action through dashboards, alerts, and predictive signals in partnership with RevOps. • Identify friction points and partner with Product and PMM to prioritize improvements. Strengthen Customer Advocacy and Proof • Expand customer proof programs (reviews, case studies, testimonials, references) aligned to measurable MSP outcomes. • Partner with Brand, Comms, and Product Marketing to elevate customer stories across global channels. Key Impact Expectations Within 90 Days • Develop a strong understanding of MSP personas, product value drivers, and renewal dynamics. • Document lifecycle journeys and identify early activation and adoption gaps. • Launch initial value reinforcement assets in partnership with Renewals. Within 12 Months • Operationalize lifecycle triggers for at least one product line. • Launch automated onboarding or adoption programs with measurable improvement in time-to-value. • Demonstrate impact on expansion pipeline, NRR, churn reduction, and customer advocacy output. • Establish lifecycle marketing as a core growth engine—not a communications function. Preferred Qualifications Strong cross-functional partnership skills with Sales, CS, PMM, and RevOps. Excellent copywriting skills and experience creating customer-facing, value-focused assets. Familiarity with MSPs, IT operations, cybersecurity, or B2B infrastructure tools is a plus. Required Qualifications • 8+ years in lifecycle, retention, customer, or product marketing (preferably SaaS). • Experience driving adoption, retention, or expansion through data-driven programs. • Ability to translate product and usage data into lifecycle insights and interventions. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Oversee global 24/7 SOC operations with multi-tenant environment, lead response teams leveraging AI and automation, manage customer escalations for operational excellence. | At least 10 years progressive SOC management experience, bachelor's degree in technical field, expertise in SIEM, EDR/XDR, and SOAR tools. | About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. POSITION SUMMARY We are seeking an accomplished Senior Manager of SOC Operations to oversee the Global Security Operations Centers across multiple locations, responsible for monitoring, detecting, and responding to threats impacting nearly three million endpoints within a multi-tenant environment. This leadership position requires extensive operational experience in large-scale settings, ideally within MSP or MSSP contexts, or similar managed multi-client environments. The Senior Manager will operate within a next-generation, AI-powered SOC, where they will lead and manage the response team, leveraging advanced artificial intelligence technologies to enhance detection, response, and overall security operations. The successful candidate will be responsible for advancing operational excellence through the training and development of analysts, automation of routine tasks, proactive threat hunting, identifying and implementing improvements in tools and processes, and maintaining robust customer engagement to ensure exceptional service delivery and outcomes. This role is instrumental in scaling SOC capabilities while upholding precise and swift response times and driving ongoing enhancements in a rapidly evolving threat landscape. Qualified candidates who demonstrate strategic vision in building high-performing teams, optimizing operations through automation, and delivering superior customer outcomes in managed environments are encouraged to apply. KEY RESPONSIBILITIES Response Team Operations: Oversee day-to-day operations of a multilocation, global 24/7 SOC, monitoring ~3 million endpoints, including post AI investigation human response, incident response, escalation processes, and performance metrics/KPIs across shifts and global teams. Team Development & Training: Recruit, mentor, and train SOC analysts and team leads, develop career progression paths, conduct regular skills assessments, and deliver ongoing training on tools and best practices. Process Automation: Identify and implement automation opportunities (e.g., via scripting, SOAR platforms, or custom playbooks) to reduce manual workload, improve efficiency, and minimize response times. Threat Hunting & Proactive Defense: Actively assist with and lead threat hunting initiatives; collaborate with analysts to hunt for advanced persistent threats, refine and optimize detection rules and alerting and continuously tune customer environments. Continuous Improvement: Evaluate and recommend enhancements to SOC tools, technologies, processes, and workflows; drive initiatives to mature the SOC and adapt to emerging threats. Customer Engagement: Serve as a key point of contact for customer escalations; deliver incident reports, threat briefings, and service reviews; ensure a premium customer experience through proactive communication and alignment with metrics in a multi-client environment. Daily Management: Manage shift coverage, compliance reporting, and cross-functional collaboration with engineering, threat intelligence, and security success teams. REQUIRED QUALIFICATIONS Experience: Minimum 10 years of progressive experience managing a SOC (or equivalent leadership role) in a high-volume environment handling thousands of alerts per day. MSSP Background (Preferred): Demonstrated experience working in or with Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), or managed multi-client/multi-tenant environments is strongly preferred. Technical Expertise: Knowledge of SOC tools and technologies, including SIEM (e.g., Splunk, ELK, Sentinel), EDR/XDR (e.g., CrowdStrike, Sentinel One, Microsoft Defender), SOAR, and threat intelligence platforms. Hands-on experience with large-scale endpoint management and multi-tenant architectures. Leadership & Soft Skills: Proven track record leading and developing high-performing analyst teams in 24/7 operations. Strong analytical, problem-solving, and communication skills. Ability to lead from the front and inspire your team to follow you into battle. Education & Certifications: Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field (or equivalent experience). Preferred certifications include CISSP, CISM, GIAC (e.g., GCIA, GCIH), or equivalent. Background in proactive threat hunting, detection engineering, or incident response at scale. Location: Remote (United States only) Compensation Budget: $170,000.00-180,000.00 #IND525 Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Lead design and evolution of centralized IAM platform with mentoring and technical standards. | Over 10 years experience in software engineering with focus on distributed systems and IAM protocols. | About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Senior Staff Software Engineer – Identity & Access Management Platform Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high impact role. Join the Kaseya growth rocket ship and see how we are #ChangingLives! Job Summary We’re hiring a Senior Staff Software Engineer to lead the design and evolution of Kaseya’s Identity and Access Management (IAM) platform. This role focuses on building a centralized identity foundation supporting authentication, authorization, governance, and compliance across multiple products and business domains. You will provide technical leadership for platform architecture, drive adoption across engineering organizations, and deliver secure, scalable identity services that support customers, employees, partners, APIs, and machine identities. Roles & Responsibilities Define architecture and technical direction for the IAM platform across multiple products and services Lead design and implementation of authentication, authorization, and identity governance capabilities Build and operate core IAM platform services, APIs, and integrations Drive platform adoption and migration initiatives across engineering teams Design solutions supporting RBAC, ABAC, delegated administration, and multi-tenant environments Partner with Security, Compliance, and Product teams to meet governance and regulatory requirements Lead architecture reviews and technical design discussions for identity-related initiatives Mentor engineers and establish engineering standards for identity platform development Required Qualifications 10+ years of software engineering experience building distributed systems or platform services Experience designing and implementing IAM, authentication, authorization, or identity governance solutions Experience with OAuth 2.0, OpenID Connect (OIDC), SAML, JWTs, MFA, and enterprise SSO Experience implementing or integrating enterprise IAM platforms (e.g., Zitadel, Keycloak, Authentik, Okta, Auth0, Ping Identity) Experience designing secure, scalable services in cloud-based or SaaS environments Preferred Qualifications Experience designing multi-tenant identity platforms or delegated administration models Experience with RBAC, ABAC, policy-based authorization, or entitlement management Experience integrating enterprise identity providers such as Microsoft Entra ID, Okta, Google Workspace, or Active Directory Experience with policy engines such as Open Policy Agent (OPA) or Cedar Experience supporting machine identities, secrets management, or workload authentication Experience leading large-scale platform migrations or modernization initiatives Experience supporting compliance requirements such as SOC 2, ISO 27001, HIPAA, PCI-DSS, or NIST Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.