KC

Kaseya Careers

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KC

Senior Network Security Engineer

Kaseya CareersAnywhereFull-time
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Compensation$70K - 120K a year

Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms and environments. | Extensive experience in network security, firewalls (especially Palo Alto), VPNs, and automation with strong troubleshooting and communication skills. | Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. As a member of the Network Security team, this role is tasked with proactive management and monitoring of the Company's infrastructure and cloud computing services, with a particular focus on Network Security, and participating in any needed troubleshooting and investigations. Individuals in this role will also assist with other security-related tasks, such as administration, configuration, and deployment of security solutions – and will collaborate closely with Information Security on relevant tasks, such as vulnerability management. The successful candidate for this position is a highly-motivated individual with a strong background in Networking, Security and Enterprise Systems who excels in operating and deploying security technology, communicating clearly in both technical and nontechnical settings, and collaborating with diverse teams across the organization. About the Role A Senior Network Security Engineer is expected to take ownership of, manage and maintain network security systems and tools, and troubleshoot highly technical issues in a logical manner to reach a final resolution. They should recommend solutions to solve these issues and work closely with other team members to meet common objectives. This engineer should have a deep understanding of firewalls and security best-practice, familiarity with route/switch (including dynamic protocols) and other datacenter technologies. Proven, demonstrated success managing datacenter firewall, security and networking solutions in a large enterprise environment is a requirement. Senior engineers should be eager to learn and work on new hardware and technologies, be very self-motivated and be able to succeed with minimal day-to-day supervision – but also able and willing to take direction. They may also function in a lead capacity for specific projects or functional areas and are expected to help mentor teammates. We value professionalism, humility and collaboration. Respect for teammates and stakeholders – irrespective of background or title – is essential. Key Responsibilities Research, evaluate, develop, and implement security solutions and standards following industry best practices. Ensure that current and planned technical solutions are compatible with the company's business needs and strategic objectives. Maintain and operate toolsets and services which support network security operations in the company’s production environments. Work with other teams to design, develop, and implement Enterprise Security solutions in support of development, test, and production environments. Provide technical security expertise and assistance to other business units. Contribute to the Network Security team’s capabilities by sharing knowledge and expertise. Perform security audits and testing; evaluate system security configurations to ensure efficacy and compliance with documented policies, procedures and best practices Propose changes to existing policy and procedure to maintain alignment with evolving business requirements, best practices, etc. Utilize existing tools and platforms (e.g. Jenkins, Ansible, Strata/Panorama) to ensure adherence to established standards and leverage automation where justified. Participate in the team on-call rotation Qualifications 7-10 years of experience with network security processes, policies and solutions Extensive technical, hands-on experience with firewalls – specifically Palo Alto and PANW cloud services Extensive experience with VPN – site-to-site and remote-access Intimate understanding of networking and network security principles and technologies Strong understanding of network protocols and applications Strong understanding of packet inspection and forensics methodologies and methods Strong understanding of current security threats, techniques, and landscape – as well as a dedicated and self-driven desire to research current and emerging threats in the information security landscape. Strong understanding of standardization and automation techniques and technologies Experience with scripting to automate repetitive or routine tasks (esp. Python) Experience with Cisco routers and switches Experience building and maintaining network security solutions in a large, distributed enterprise environment Deep understanding of TCP/IP, networking, routing and switching Highly skilled in troubleshooting techniques Outstanding communication skills, both written and verbal Preferred Certifications SANS GIAC certifications PANW PCNSE / PCNSA certifications Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Technical Troubleshooting
Windows/Linux Systems
VMware Virtualization
Direct Apply
Posted 1 day ago
KC

Sr Product Marketing Manager

Kaseya CareersAnywhereFull-time
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Compensation$NaNK - NaNK a year

Design and optimize customer lifecycle journeys to improve product adoption, expansion, and retention, leveraging analytics and cross-team partnerships. | 8+ years in SaaS customer or product marketing, experience with data-driven programs, strong cross-functional skills, familiarity with MSPs or IT infrastructure is a plus. | Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Sr Lifecycle Product Marketing Manager Location: Miami, FL (preferred) or U.S. Remote Department: Marketing Reports to: Director of Product Marketing About the Role Kaseya is building a world-class Lifecycle Marketing function to transform our MSP customer base into a durable, predictable growth engine. As Senior Lifecycle Product Marketing Manager, you will design, execute, and optimize programs that accelerate product adoption, reinforce customer value, reduce churn, and drive multi-product expansion across our portfolio. This is a high-impact, highly visible role at the intersection of Marketing, Product, Customer Success, Sales, and Renewals. You will operationalize lifecycle stages, activate customer signals, and deliver programs that influence near-term revenue and long-term customer loyalty. If you thrive in fast-moving environments and are obsessed with measurable customer outcomes—this role is for you. What You’ll Own & Deliver 1. Build and Optimize Customer Lifecycle Journeys • Define and operationalize lifecycle stages (Onboarding → Activation → Adoption → Expansion → Renewal → Advocacy) with clear entry/exit criteria. • Develop segment-specific journeys aligned to MSP maturity, product footprint, and use cases. • Improve time-to-value through automated, guided adoption programs. 2. Drive Expansion and Net Revenue Retention • Partner with Sales and Customer Success to deliver measurable, marketing-sourced expansion pipeline. • Create scalable programs triggered by usage thresholds, product gaps, operational risk indicators, and renewal timing. • Influence multi-product attach, expansion ARR, and renewal readiness. 3. Reduce Churn by Reinforcing Customer Value • Develop standardized, repeatable customer-facing assets that strengthen renewal conversations, especially for churn-prone products. • Build messaging frameworks that proactively reinforce value and risk mitigation. 4. Lead Lifecycle Insights, Signals, and Analytics • Define lifecycle KPIs including activation, adoption milestones, expansion conversion, renewal health, and NRR drivers. • Translate insights into action through dashboards, alerts, and predictive signals in partnership with RevOps. • Identify friction points and partner with Product and PMM to prioritize improvements. 5. Strengthen Customer Advocacy and Proof • Expand customer proof programs (reviews, case studies, testimonials, references) aligned to measurable MSP outcomes. • Partner with Brand, Comms, and Product Marketing to elevate customer stories across global channels. Key Impact Expectations Within 90 Days • Develop a strong understanding of MSP personas, product value drivers, and renewal dynamics. • Document lifecycle journeys and identify early activation and adoption gaps. • Launch initial value reinforcement assets in partnership with Renewals. Within 12 Months • Operationalize lifecycle triggers for at least one product line. • Launch automated onboarding or adoption programs with measurable improvement in time-to-value. • Demonstrate impact on expansion pipeline, NRR, churn reduction, and customer advocacy output. • Establish lifecycle marketing as a core growth engine—not a communications function. What You Bring • 8+ years in lifecycle, retention, customer, or product marketing (preferably SaaS). • Experience driving adoption, retention, or expansion through data-driven programs. • Ability to translate product and usage data into lifecycle insights and interventions. • Strong cross-functional partnership skills with Sales, CS, PMM, and RevOps. • Excellent copywriting skills and experience creating customer-facing, value-focused assets. • Familiarity with MSPs, IT operations, cybersecurity, or B2B infrastructure tools is a plus. Why Kaseya You’ll join an organization undergoing a major transformation in how we serve, retain, and grow MSP customers—building foundational lifecycle capabilities at enterprise scale with strong executive backing and urgency. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Customer Lifecycle Management
Data-Driven Marketing
Cross-Functional Collaboration
Direct Apply
Posted 11 days ago
KC

Lead FinOps Analyst — Private Cloud (Storage & Data Economics)

Kaseya CareersAnywhereFull-time
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Compensation$120K - 200K a year

Manage and optimize private cloud storage costs, establish unit economics, and lead data lifecycle governance to reduce waste. | 7-10+ years in private cloud or infrastructure economics, with strong understanding of storage systems, governance, and cross-functional collaboration. | Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role summary Own the economics of private cloud infrastructure—especially storage and data lifecycle costs. This role exists to surface hidden waste, challenge assumptions, and reclaim capacity safely. You’ll translate opaque infrastructure usage into unit economics leadership can act on. Forecasts and budgets are guardrails; the real objective is eliminating unnecessary spend and deferred capex. What you’ll do Cost & capacity modeling Build transparent models for private cloud storage and infrastructure costs. Establish unit economics (e.g., cost per TB-month, growth rate, utilization). Data lifecycle governance Stand up data aging and retention reporting by product and customer requirement. Partner with product, legal, and compliance teams to translate requirements into enforceable policies. Execution of efficiency initiatives Identify and drive purge, tiering, and lifecycle improvements to reclaim capacity. Prevent re-accumulation through operational controls and ownership clarity. Planning & KPIs Forecast capacity needs and cost implications based on real growth patterns. Track KPIs tied to reclaimed capacity, avoided purchases, and utilization improvement. Stakeholder leadership Challenge “we need all of this data” assumptions with facts and options. Work across engineering and product teams to make change stick. What success looks like Leadership understands where private cloud spend goes and why. Stale or non-required data is being actively purged. Storage purchases are deferred or avoided due to reclaimed capacity. Required experience 7–10+ years in private cloud, infrastructure economics, capacity planning, or similar roles. Strong understanding of storage systems, retention, replication, and lifecycle management. Proven ability to create governance where none existed. Comfort operating at the intersection of engineering, compliance, and finance. Nice to have SaaS environments with regulatory/compliance constraints Experience with storage telemetry, Prometheus, CMDBs Familiarity with large-scale data lifecycle tooling What this role is NOT Not a storage administrator role Not a compliance-only reporting function Not a passive capacity planning position Not a “storage is cheap” mindset Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Capacity planning
Storage systems understanding
Infrastructure economics
Direct Apply
Posted 15 days ago
KC

Senior FinOps Analyst - AWS (Public Cloud)

Kaseya CareersAnywhereFull-time
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Compensation$120K - 200K a year

Manage and optimize AWS cloud spend through cost analysis, savings initiatives, and cross-functional collaboration. | Extensive experience in AWS FinOps, hands-on savings plan and RI execution, and familiarity with AWS billing, tagging, and shared services. | Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role summary Own cost transparency and savings execution across AWS. This role exists to turn cloud spend into controlled, intentional economics - not just dashboards. You will partner directly with engineering and platform leaders to identify, prioritize, and implement savings initiatives while maintaining performance and reliability. Forecasting, budgeting, and KPIs matter—but only insofar as they enable better decisions and sustained savings. What you’ll do Cost ownership & analysis Establish and maintain a clear AWS cost baseline by service, account, environment, and owner. Identify cost drivers, anomalies, and structural inefficiencies using CUR and native tooling. Savings execution Design and continuously tune Savings Plan / Reserved Instance strategies with explicit coverage targets and risk tradeoffs. Drive rightsizing, scheduling, and storage optimization initiatives through to completion. Governance & accountability Improve tagging and cost allocation quality; map ownership for accounts and shared services. Support account consolidation and resolution of orphaned or mis-owned accounts. Planning & measurement Build rolling forecasts and budgets as decision inputs—not static commitments. Track a savings pipeline (identified → validated → implemented → realized) and report outcomes using a small, meaningful KPI set. Cross-functional leadership Influence engineering roadmaps when savings require architectural or operational changes. Translate cost tradeoffs clearly for technical and non-technical stakeholders. What success looks like AWS spend is attributable and explainable. A prioritized, owned savings backlog is actively being burned down. Realized savings show up in bills, not slides. Required experience 5–8+ years in AWS-focused FinOps or cloud cost ownership roles. Hands-on execution of Savings Plans and/or RIs with realized impact. Strong grasp of AWS billing, linked accounts, tagging failure modes, and shared services. Comfort working directly with senior engineers and pushing through ambiguity. Nice to have FinOps Foundation certification(s) SQL/Python for cost analysis Experience with third-party CCM tools (Cloudability, CloudHealth, Harness, etc.) What this role is NOT Not a reporting-only or dashboard-first role Not a finance analyst detached from engineering reality Not a DevOps or IaC automation role Not “advisory FinOps” where someone else implements the work Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

AWS cost analysis
Savings Plans and RIs implementation
Cloud billing and tagging
Direct Apply
Posted 15 days ago
KC

Director of Product Management, Cyber Resilience - Cloud & Hypervisor

Kaseya CareersAnywhereFull-time
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Compensation$Not specified

Lead product strategy and execution for Cloud & Hypervisor Cyber Resilience solutions, aligning with company goals and customer needs. | Extensive experience in enterprise software product management, technical expertise in cloud and cybersecurity domains, and proven leadership in high-performing teams. | Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. About the Role Kaseya is seeking an exceptional Director of Product Management to lead our Cloud & Hypervisor Cyber Resilience product line. In this strategic role, you will define and drive the vision for cutting-edge solutions that protect organizations' critical cloud infrastructure and virtualized environments from cyber threats. You'll be responsible for building and executing a roadmap that positions Kaseya as a leader in cyber resilience while delivering measurable business value to our customers. What You'll Do Strategic Vision & Leadership Define and drive the product line strategy for Cloud & Hypervisor Cyber Resilience solutions, evangelizing the vision both internally and externally to customers, partners, employees, and investors Ensure the roadmap aligns with overall product and company objectives while maintaining deep expertise on the cyber resilience domain, market dynamics, and emerging trends Develop and track key performance indicators including north star metrics, usage and growth metrics, and quality benchmarks Customer Advocacy & Market Expertise Serve as the champion and voice of customers, building impactful relationships with key stakeholders Own requirements, specifications, and release plans with a customer-driven mindset through frequent customer conversations and continuous feedback loops Act as the domain and product expert in customer interactions, both face-to-face and online, demonstrating thought leadership in cyber resilience Bring the customer's voice into every stage of the product creation process Cross-Functional Collaboration & Execution Collaborate closely with engineering and user experience teams to define and develop best-in-class product experiences Inspire Marketing, Sales, Customer Success, and Professional Services teams with your vision, market knowledge, and execution capabilities Evangelize the vision consistently across all stakeholders to ensure alignment, context, and shared understanding of direction Team Leadership Recruit and retain top-tier product management talent and continually raise the talent bar Inspire your team with genuine enthusiasm and passion for cyber resilience and customer success What You'll Bring Required Qualifications BA/BS in Computer Science or related technical field, or equivalent practical experience 10+ years of product management or similar experience in enterprise software, cloud computing, internet technology, SaaS, or related fields 5+ years of experience leading high-performing product management teams 3+ years of hands-on experience with Agile development methodologies (Scrum, Lean, Kanban, etc.) Proven leadership ability to set vision, excite, and lead cross-functional technology teams and broader stakeholder groups Demonstrated success bringing enterprise software products (on-premises/SaaS/PaaS) to market Strong technical skills and business acumen with proven ability to execute across the spectrum from technical challenges to go-to-market and business strategies Experience in Pricing & packaging of SaaS offerings Exceptional organizational, written, and oral communication skills Preferred Qualifications MBA or equivalent practical experience Experience in cyber resilience, cybersecurity, backup and recovery, business continuity, or cloud infrastructure domains Understanding of hypervisor technologies (Hyper-V, VMware, Nutanix, etc.) and cloud platforms (Azure, AWS, GCP) Customer references from line of business or IT leaders who can recommend your work from previous roles A proactive, results-driven mindset with a passion for customer success and continuous improvement. Kaseya is committed to fostering an environment where employees are empowered to succeed and drive continuous improvement. If you’re ready to step into a pivotal role with high exposure across the business, we’d love to meet you! Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Enterprise Transformation
Change Management
CX/EX Optimization
Direct Apply
Posted 17 days ago
KC

Director, Operations Program Management (New Product Introduction (NPI) and Launch Operations)

Kaseya CareersAnywhereFull-time
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Compensation$200K - 250K a year

Owns and manages the enterprise-wide NPI framework, leads cross-functional launch plans, and ensures operational readiness for new product launches. | Requires 10+ years in B2B tech, SaaS, with significant experience in product management or program management, and proven success in leading complex launches. | Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Director, Operations Program Manager (New Product Introduction (NPI) and Launch Operations) Why This Role Matters at Kaseya Kaseya’s growth depends on our ability to consistently bring high-impact products to market, and make sure our customers, partners, and internal teams are ready to succeed with them from day one. As Director of NPI, you will be the orchestrator of that success: building the framework, leading the launches, and ensuring that “ready to ship” truly means “ready to win.” Role Overview The Director of New Product Introduction (NPI) is the end-to-end owner of new product launches at Kaseya. This leader orchestrates cross-functional planning and execution across Product Management, Engineering, Go-to-Market, Sales, Marketing, Customer Success, Support, Legal, Finance, and Operations to ensure every launch is meticulously planned, flawlessly executed, and set up for sustainable growth. You will build and drive a repeatable NPI framework that aligns strategy, readiness, and execution so that new products land successfully with our customers, partners, and internal teams. This role will be ideally be based hybrid in the San Francisco Bay Area. Key Responsibilities NPI Strategy & Framework Own Kaseya’s enterprise-wide NPI framework, processes, and tollgates for new product and major feature launches. Define launch tiers and corresponding requirements (e.g., beta, GA, phased rollout, regional vs global). Partner with Product Management on business cases, launch objectives, and success metrics (e.g., adoption, usage, revenue, NPS). Launch Planning & Program Leadership Build and manage integrated launch plans that span Product, Engineering, Marketing, Sales, Partners, Customer Success, Support, Finance, Legal, and Ops. Lead cross-functional “launch squads,” ensuring clear owners, timelines, and accountability for all deliverables. Identify and manage dependencies and risks; escalate and drive decisions to keep launches on track. Ensure early customer validation (preview, beta, pilots) and that learnings are incorporated into the launch plan. Go-to-Market & Field Readiness Partner with Go-to-Market leaders to define positioning, pricing & packaging, routes to market, and commercial targets for new products. Drive field readiness: Ensure Sales, Account Management, and Partner teams have the training, tools, messaging, and collateral they need. Coordinate launch playbooks, sales plays, demos, and talk tracks. Ensure Support and Customer Success are launch-ready (runbooks, SLAs, knowledge base content, success plans, etc.). Operational & Technical Readiness Work with Engineering and Product to confirm readiness criteria (performance, scalability, reliability, security) are met before launch. Partner with Security, Legal, and Compliance to ensure all requirements (data privacy, regulatory, contractual) are addressed prior to launch. Coordinate with internal operations (billing, provisioning, quote-to-cash, reporting) to ensure frictionless customer experience from day one. Lifecycle Management & Continuous Improvement Lead post-launch reviews (30/60/90 days) to assess performance against objectives and drive corrective actions. Define and track a standard set of NPI KPIs (e.g., time-to-market, launch readiness scores, adoption, churn for new products, field satisfaction). Continuously refine Kaseya’s NPI processes, tools, templates, and governance based on data and feedback. Leadership & Collaboration Lead a small team of NPI program managers Influence and align senior stakeholders across Product, Engineering, and Go-to-Market on launch priorities and trade-offs. Foster a culture of transparency, accountability, and collaboration around launches. Act as the single point of contact and “voice of the launch” for executive updates and status. Qualifications Required 10+ years of experience in B2B technology (ideally SaaS), with significant time in Product Management, Program Management, Product Operations, or Go-to-Market roles. 5+ years leading complex cross-functional launches or NPI programs across multiple teams and geographies. Proven track record of delivering successful product launches from concept through post-launch optimization. Strong program and project management skills, including managing multiple launches concurrently. Demonstrated ability to lead through influence, work effectively with senior executives, and drive decisions in ambiguous environments. Excellent communication skills; able to translate between technical, commercial, and operational stakeholders. Experience implementing or improving structured NPI / launch frameworks (gates, readiness scorecards, etc.). Preferred Experience in IT management, cybersecurity, MSP/IT service provider, or enterprise infrastructure software. Background in product-led growth or recurring revenue / subscription models. Prior experience building or scaling an NPI or Launch Operations function from the ground up. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Program Management
Cross-functional Leadership
Product Launch Strategy
Direct Apply
Posted 25 days ago

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