Kasa Living, Inc.

Leading property launches and transitions, stabilizing operations, supporting hiring, and providing interim leadership during vacancies. | 5+ years in hospitality management, experience with property launches and interim leadership, willingness to travel extensively and live on-site for extended periods. | About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Location Remote with 70–80% Travel (Preferred: Chicago, Dallas, Houston) About the Role We are looking for an adaptable and hands-on Task Force Operations Manager to play a critical role in launching new hotel properties and supporting seamless transitions during property takeovers. This role is ideal for someone who thrives in dynamic environments, excels at diagnosing and solving operational challenges, and takes pride in developing and inspiring teams to perform at their best. The Task Force Operations Manager will spend extended time on-site during new property launches and transitions, ensuring smooth day-one operations by stabilizing property functions, supporting hiring efforts, and embedding Kasa’s brand standards and culture of operational excellence. You will work hand-in-hand with Launch personnel, Portfolio Operations, and Hospitality Operations—both in-market, on-property, and centralized—building strong partnerships with leaders across these departments. Acting as both a coach and a leader, you will guide property teams through critical early phases, stabilizing operations while empowering local leadership to succeed long after your departure. In addition to supporting new property launches, you will also provide interim leadership coverage during property-level vacancies or transitions, ensuring operational stability and continuity of the guest experience. In these moments, you’ll embed yourself in the day-to-day, supporting hiring, stabilizing operations, and stepping in as a trusted leader to meet the immediate needs of the property. While the role is primarily focused on operational readiness and leadership coverage, you may also support on-site training delivery for property staff. This includes helping to deliver training content—whether to new hires or existing Kasamigos—when on-site for launches or interim coverage assignments. In these cases, you will serve as a bridge between training programs and on-the-ground execution, though training delivery will remain secondary to core operational responsibilities. At Kasa, one of our core values is being a Hall of Fame Host—delivering exceptional service in every interaction, creating memorable experiences for guests, and empowering teams to do the same. This role is ideal for a passionate hospitality professional who embodies a “guest-first” mentality, whether leading front-line teams or optimizing behind-the-scenes operations. Your Impact As a Task Force Operations Manager, you will: • Serve as the operational backbone of new property launches and transitions, ensuring every property starts with excellence. • Act as a trusted coach and leader, stabilizing day-to-day operations and empowering property teams to succeed. • Provide interim leadership coverage during property-level vacancies, ensuring continuity of operations and guest experience. • Support property hiring efforts and act as a hands-on operator until teams are fully stabilized. • When necessary, support training delivery for on-site personnel, including new hires or existing team members, by helping implement training programs during launches or interim assignments. • Represent Kasa’s values on-site, inspiring teams to embrace a culture of accountability, collaboration, and hospitality. • Kasa’s Values: • Feed two birds with one scone: We make the best use of our resources. • Fearless Feedback: A growth mindset—applied to ourselves, each other, and our work—requires consistent, honest input. • Seek the root cause: We direct our inquiries and efforts toward the heart of the matter. We go beyond symptoms and solve the underlying problem. • Hall of fame hosts: Genuine care and hospitality for everyone. We are not a family—we are a Hall of Fame team. Job DescriptionOn-Site Operations & Transition Support • Travel extensively to new properties and remain on-site for extended periods (several weeks at a time) to lead successful launches and transitions. • Deliver hands-on operational leadership by modeling standards, stabilizing property functions, and reinforcing best practices. • Champion Kasa’s hospitality standards, ensuring every property embodies a culture of exceptional guest service. Interim Leadership Coverage • Step in to cover leadership vacancies, assuming operational management responsibilities until permanent leaders are in place. • Provide continuity in guest experience and operational performance during transitional periods. Staff Development & Training Delivery (Secondary Scope) • When prioritized, deliver or assist with training content for new hires or existing staff during on-site assignments. • Partner with centralized training teams to ensure materials are applied effectively in-market and provide feedback from the field. • Reinforce training outcomes through operational shadowing, coaching, and mentorship of local leaders. Success in the Role First 60 Days • Gain a deep understanding of Kasa’s property operations, brand standards, and training programs. • Build strong relationships with property leaders and central teams. • Successfully complete your first property launch or interim assignment, ensuring operations are stabilized and teams supported. • Provide early feedback on training content effectiveness when applied in-market. First Year • Consistently lead multiple property launches and transitions, ensuring smooth day-one operations. • Demonstrate measurable improvements in operational readiness, team stability, and guest satisfaction. • Establish yourself as a trusted leader for interim assignments, ensuring seamless coverage during property-level vacancies. • Support training delivery where appropriate, helping to bridge centralized training design with local execution. Required Experience • 5+ years of hospitality management experience, with exposure to hotels, resorts, or food & beverage environments in a supervisory, training, or task force role. • Proven background in new property launches, takeovers, or operational stabilization. • Experience stepping into interim or transitional leadership roles, with a proven ability to maintain operational excellence during vacancies. • Familiarity with training delivery (preferred, but secondary to core operational management experience). Ideal Qualities • Operational Leader: Strong operator who can quickly stabilize new or transitioning properties. • Coach: Skilled at reinforcing training content through shadowing, feedback, and on-the-ground support. • Inspiring Communicator: Able to align diverse teams and foster open dialogue across stakeholders. • Agile Operator: Thrives in fast-paced, ambiguous environments, adapting quickly to shifting priorities. • Hospitality-Driven: Instinctively guest-first, with a deep passion for delivering operational excellence. Requirements • Ability to travel 70–80% of the time and live on-site for extended periods (weeks at a time). • Commitment to delivering outstanding guest experiences. • Willingness to learn new systems, including PMS and other operational tech tools. What We Offer • Flexible extended time off between assignments (typically 9 days for every 21 days on-site). • Competitive compensation and benefits package. • Opportunities for professional growth in a dynamic and innovative organization. • A chance to directly impact property launches, guest satisfaction, and the success of Kasa’s broader portfolio. Curious about the Kasa experience? Save 15% when you book on kasa.comBenefits • Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country! • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • The Pay: The starting base pay range for this role is between $120,000 and $140,000 annually and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. • Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. • Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work. • 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match. • Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most. • Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Lead on-site training and transition support for new hotel properties, develop and deliver training programs, support hiring and operational stabilization, and ensure brand standards and guest experience excellence. | 5+ years hospitality management experience with supervisory and training roles, strong communication and coaching skills, ability to travel extensively and live on-site, and passion for operational excellence and guest service. | About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Job Title: Hotel Training Operations Manager Location: Remote with 70-80% Travel About the Role We are seeking an adaptable Operations Training Manager to join our Hospitality Programs team and play a key role in launching new hotel properties and supporting property takeovers for seamless operations on day 1 of hotel opening. This position is ideal for someone who flourishes in challenging situations, loves diving deep to root cause issues, and takes pride in seeing team members develop and thrive. The Operations Training Manager will be essential in ensuring smooth transitions during property takeovers, training staff, supporting hiring efforts, and embedding our brand standards and operational excellence at each location. At Kasa our core value is being a "Hall of Fame Host," which translates to delivering exceptional service in every interaction, creating memorable experiences for our guests, and empowering our teams to do the same with every opportunity they have. The role requires a passionate hospitality expert who thrives in fast-paced environments and is committed to driving a "Guest First" mentality, whether the roles that are being trained for are guest-facing or behind the scenes. Responsibilities On-Site Training & Transition Support: • Travel to new properties and remain on-site for an extended periods of time (several weeks straight) per assignment to ensure the successful launch of new properties. • Conduct hands-on training by working across all shifts and functions to understand and demonstrate what right looks like for critical tasks before reverse shadowing team members. • Serve as a brand ambassador, exemplifying exceptional customer service and operational excellence. Staff Development & Leadership Support: • Lead the onboarding and training of newly hired staff, including property leadership, on critical systems, operational procedures, and brand standards. • Track and analyze key training metrics, including completion rates, knowledge retention, and operational performance improvements after the initial transition of the property. Hiring & Operational Support: • Support hiring efforts for key roles at the property, ensuring alignment with brand, culture, and service expectations. • Assist in the initial stabilization of property operations during the transition phase. This includes co-managing the day to day operations of the rooms department during the initial takeover period to help facilitate hands on training of the management team. Training Program Development: • Work with the centralized training team to be the subject matter expert who helps refine training materials tailored to hospitality operations. • Assist in evolving our training approaches to meet the unique needs of each property and its staff. Qualifications Experience: • 5+ years in hospitality management, including experience in hotels, resorts, or food & beverage environments, in a supervisory or training position. • Background as part of a task force or learning development development team. Attributes: • Coach: Leverage strong training and facilitation skills to design, develop, and implement engaging learning programs that address the diverse needs of our team. This role involves personalized coaching and mentoring, identifying individual and group skill gaps, and continuously refining training modules to drive professional growth and operational excellence. • Effective and Inspiring Communicator: Demonstrate exceptional written and verbal communication skills to articulate training objectives clearly and foster an environment of open dialogue. You will build strong interpersonal relationships across the organization, ensuring alignment with our hospitality standards. • Agile: Thrive in a fast-paced, dynamic environment by quickly adapting to changing priorities. Embrace a proactive approach to revising training strategies, and jumping in to resolve operational changes as they appear. Requirements: • Ability to travel 70% of the time and live on-site for extended periods of time. • A commitment to delivering outstanding guest experiences through operational excellence. • Passion to learn a new PMS System, and various other tech stacks. What we offer: • Due to the nature of the role we offer flexible time off between assignments for extended periods (Normally 9 days for every 21 days on). • Competitive compensation and benefits package. • Opportunities for professional growth within a dynamic and innovative organization. • A chance to make a significant impact on the success of each property and the broader portfolio. Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.