Karbon

Lead IT and security functions including identity access, device configuration, governance, IT migration, and SOC 2 management. | Over 12 years IT/security experience with 5 years senior leadership and SOC 2 B2B SaaS familiarity required. | About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role This is a foundational leadership role at Karbon. As VP of IT & Security, you will own the following areas: Internal IT - Identity & Access, devices and configuration Security - Corporate & Application Governance, Risk & Compliance Enterprise incident response, business continuity, and disaster recovery You are a player-coach. You'll set strategy and own the roadmap, but you're comfortable rolling up your sleeves, analyzing logs, writing and tweaking policies, configuring tools, running a vendor evaluation, or sitting in a SOC 2 evidence review. You'll report directly to the CEO and work closely with Engineering, Finance, Legal, and the broader executive team. You will lead, on day one, an existing small SecOps team that will report to you. This role doesn't exist yet in its current form. You'll be building something meaningful from the ground up and leading the migration of our IT function from our MSP to an in-house team. What You'll Own Internal IT Own the day-to-day running of Karbon's device fleet and internal systems. Establish and manage IT service delivery and support, including helpdesk operations, incident and problem management, and SLAs as we migrate away from our MSP to an internal function. Own identity and access management (Okta) including device provisioning and employee onboarding and offboarding. Manage endpoint management (MDM) and device policies across our global fleet of pc’s and mac’s. Build and manage vendor relationships, including contracts, renewals, and performance. Identify opportunities to optimize licence costs. Security Define, maintain, and champion Karbon's strategy, policies, and standards across the organisation. Own the internal security tooling stack including EDR, SIEM, email security. Lead the Application Security team. Develop and maintain Karbon's information security policies and risk management framework. Governance, Risk and Compliance Maintain Karbon's Risk Register and own Karbon's SOC 2 program end to end: audit readiness, control design, and auditor relationships, coordinating with internal teams and external partners as control owners for evidence collection. Serve as the internal subject matter expert on compliance requirements for customer, partner, and enterprise sales conversations. Enterprise Incident Response, Business Continuity & Disaster Recovery Own and maintain the incident response plan and playbooks Define incident severity, escalation paths, and communication protocols, coordinating legal, insurance, and regulatory notification obligations during significant events. Own business continuity plans and backup strategy. What We're Looking For Experience 12+ years in IT and security with at least 5 years in a senior leadership role. Proven track record managing or building an internal IT function - experience having transitioned from an MSP model is a strong advantage. Hands-on operational & security experience and able to assist teams when required. Deep familiarity with compliance frameworks such as SOC 2. Experience in a B2B SaaS environment is strongly preferred. Technologies Identity & Access Management (Okta & Entra preferred) Mobile Device Management / Endpoint Management EDR solutions such as Jamf Protect & Microsoft Defender for Endpoint At least one major cloud platform either Azure, AWS or GCP Office Productivity Platform - Google Workspace (preferred) or O365 Netskope Experience highly regarded Skills and Approach You can move between strategy and execution without losing momentum in either direction. Strong communicator able to translate technical concepts into business language for a CEO, board, or enterprise customer. Commercially aware - you understand how security and compliance decisions affect sales, customer trust, and product velocity. Comfortable with ambiguity and building in environments where process is still being defined. Collaborative by default, with the confidence to hold the line when it matters. Why This Role, Why Now Karbon is at an inflection point. We're growing, our customer base includes some of the world's largest accounting firms, and enterprise trust is a competitive differentiator for us. This role exists because we're ready to own our IT and security function at the level our customers and our ambitions demand. You'll have a seat at the table, real scope, and the support of a CEO who understands why this matters. Why work at Karbon? Gain global experience across Australia, New Zealand, UK, and Canada Strong benefits package including: Flexible Time Off with an encouraged 4 weeks use per year Company paid medical for you and eligible spouse/partner and dependents Paid dental and vision and eligible spouse/partner and dependents 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work-from-home stipend Work with (and learn from) an experienced, high-performing team A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $220,000—$245,000 USD Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Lead and build the IT and security functions including internal IT, security strategy, compliance, and incident response. | 12+ years IT and security experience with 5+ years senior leadership, hands-on operational skills, and familiarity with compliance frameworks like SOC 2. | About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role This is a foundational leadership role at Karbon. As VP of IT & Security, you will own the following areas: • Internal IT - Identity & Access, devices and configuration • Security - Corporate & Application • Governance, Risk & Compliance • Enterprise incident response, business continuity, and disaster recovery You are a player-coach. You'll set strategy and own the roadmap, but you're comfortable rolling up your sleeves, analyzing logs, writing and tweaking policies, configuring tools, running a vendor evaluation, or sitting in a SOC 2 evidence review. You'll report directly to the CEO and work closely with Engineering, Finance, Legal, and the broader executive team. You will lead, on day one, an existing small SecOps team that will report to you. This role doesn't exist yet in its current form. You'll be building something meaningful from the ground up and leading the migration of our IT function from our MSP to an in-house team. What You'll Own Internal IT • Own the day-to-day running of Karbon's device fleet and internal systems. • Establish and manage IT service delivery and support, including helpdesk operations, incident and problem management, and SLAs as we migrate away from our MSP to an internal function. • Own identity and access management (Okta) including device provisioning and employee onboarding and offboarding. • Manage endpoint management (MDM) and device policies across our global fleet of pc's and mac's. • Build and manage vendor relationships, including contracts, renewals, and performance. • Identify opportunities to optimize licence costs. Security • Define, maintain, and champion Karbon's strategy, policies, and standards across the organisation. • Own the internal security tooling stack including EDR, SIEM, email security. • Lead the Application Security team. • Develop and maintain Karbon's information security policies and risk management framework. Governance, Risk and Compliance • Maintain Karbon's Risk Register and own Karbon's SOC 2 program end to end: audit readiness, control design, and auditor relationships, coordinating with internal teams and external partners as control owners for evidence collection. • Serve as the internal subject matter expert on compliance requirements for customer, partner, and enterprise sales conversations. Enterprise Incident Response, Business Continuity & Disaster Recovery • Own and maintain the incident response plan and playbooks • Define incident severity, escalation paths, and communication protocols, coordinating legal, insurance, and regulatory notification obligations during significant events. • Own business continuity plans and backup strategy. What We're Looking For Experience • 12+ years in IT and security with at least 5 years in a senior leadership role. • Proven track record managing or building an internal IT function - experience having transitioned from an MSP model is a strong advantage. • Hands-on operational & security experience and able to assist teams when required. • Deep familiarity with compliance frameworks such as SOC 2. • Experience in a B2B SaaS environment is strongly preferred. Technologies • Identity & Access Management (Okta & Entra preferred) • Mobile Device Management / Endpoint Management • EDR solutions such as Jamf Protect & Microsoft Defender for Endpoint • At least one major cloud platform either Azure, AWS or GCP • Office Productivity Platform - Google Workspace (preferred) or O365 • Netskope Experience highly regarded Skills and Approach • You can move between strategy and execution without losing momentum in either direction. • Strong communicator able to translate technical concepts into business language for a CEO, board, or enterprise customer. • Commercially aware - you understand how security and compliance decisions affect sales, customer trust, and product velocity. • Comfortable with ambiguity and building in environments where process is still being defined. • Collaborative by default, with the confidence to hold the line when it matters. Why This Role, Why Now Karbon is at an inflection point. We're growing, our customer base includes some of the world's largest accounting firms, and enterprise trust is a competitive differentiator for us. This role exists because we're ready to own our IT and security function at the level our customers and our ambitions demand. You'll have a seat at the table, real scope, and the support of a CEO who understands why this matters. Why work at Karbon? • Gain global experience across Australia, New Zealand, UK, and Canada • Strong benefits package including: • • Flexible Time Off with an encouraged 4 weeks use per year • Company paid medical for you and eligible spouse/partner and dependents • Paid dental and vision and eligible spouse/partner and dependents • 401(k) with company matching • Flexible Spending Account • Up to 8 weeks paid parental leave • Work-from-home stipend • Work with (and learn from) an experienced, high-performing team • A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback • Be part of a fast-growing company that firmly believes in promoting high performers from within Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Lead root cause analysis on complex issues, manage production data operations, mentor junior engineers, and collaborate cross-functionally. | 5+ years B2B SaaS support experience, proficiency in C#/.NET and SQL, Pacific Time Zone location, strong investigation and communication skills. | About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role As a Senior Support Engineer at Karbon, you sit at the deepest tier of our engineering support function. You are the last line of investigation before an issue reaches a product engineering team, and you take genuine ownership of the cases that reach you. Your work is a mix of deep technical diagnostic, production data operations, and clear cross-functional communication. Our T3 function operates on a few core principles: quality of investigation over reactive throughput, durable fixes over repetitive patches, safe production access with strong governance, and knowledge treated as infrastructure. We expect Senior Support Engineers to embody these principles in how they work and to raise the bar for the engineers around them. This role works roughly US Pacific hours to provide coverage for our North American customer base and is only open to candidates located in Pacific Time Zone. As a Senior Support Engineer, you will... Lead root cause analysis on highly complex issues: Take ownership of escalations that require structured RCA, isolating issues to specific services, workflows, or data states. You are comfortable resolving highly complex issues in familiar systems and medium complexity issues in unfamiliar ones, and you can articulate the why, not just the what. Read the source: Read C# and the broader .NET stack well enough to follow application logic, trace through a method, and pinpoint where behaviour diverges from expectation. You are not expected to ship production code, but you are expected to understand it. Write safe, considered SQL: Diagnose data-layer issues by writing and reviewing SQL against production-shaped data. Design safe remediation plans, anticipate downstream implications, and create reusable stored procedures for recurring intervention patterns. Make sound production access decisions: Operate within our production safety guardrails, evaluate trade-offs on higher-risk interventions, and review remediation plans before they execute. You model the behaviour you want to see across the function. Investigate and reproduce defects across the platform: Use logs, telemetry, API behaviour, and environment replication to confirm whether something is a bug, a misconfiguration, or a workflow issue, and document your findings so an engineer can act on them. Monitor and respond to production alerts, looping in additional engineers and stakeholders as needed. Create well-scoped tickets: When a confirmed bug or product gap warrants engineering attention, you write the ticket. A clear problem statement, reproduction steps, affected scope, and enough context that an engineer can pick it up and begin work. Lead technical investigations during incidents: Act as a trusted contributor during moderate to high severity incidents, establishing timelines, synthesising signal, and where appropriate mitigating independently when Engineering is unavailable. Uplift escalation quality across tiers: Review and feed back on tickets from T2, raise the bar for investigative clarity, and surface recurring themes with structured evidence so they can be addressed systemically rather than case by case. Build reusable automation and tooling: Identify repetitive investigation or remediation work and replace it with scripts, stored procedures, or lightweight tooling. Reduce the team's reactive load over time. Mentor peers and the broader Support function: Mentor T2 engineers and your T3 peers, share what you learn, and contribute to team-level standards. You raise the technical bar by example and through coaching, not just by being good at your own work. Communicate complex issues clearly to customers and internal stakeholders: Confidently lead live troubleshooting calls when required, write clear customer-facing updates, and translate technical complexity into messaging that lands with the audience in the room. Use AI as an accelerator of judgment: Apply AI tooling to refine investigative approaches, validate hypotheses, detect patterns across case data, and improve documentation. AI is an accelerator of your expertise, not a substitute for it. About You You have 5+ years of experience in technical support engineering, application support, or a closely related role in B2B SaaS, with meaningful time spent at the deepest tier of investigation. You write SQL confidently and safely. You can read execution plans well enough to know when a query is dangerous, you understand the difference between a SELECT and a destructive operation in a production context, and you have written stored procedures or similar reusable data-layer artefacts. You can read C# and .NET code. You do not need to be a working developer, but you can follow application logic in a code base, understand class structure and control flow, and identify where behaviour likely originates. You investigate with structure. You apply repeatable RCA techniques rather than guessing, and you can articulate your reasoning at each step. You write with precision. Your bug reports have enough detail for an engineer to act, and your customer communications are clear without being verbose. You think in systems. When you see a recurring issue, you ask why it keeps happening, not just how to close the next case. You manage your own queue without needing someone to chase you. Cases are progressed, customers are updated, and nothing sits stale. You handle difficult customer conversations calmly and professionally, including incidents where a defect has caused significant operational impact. You mentor naturally. You do not hoard knowledge, you do not gatekeep, and you understand that lifting the people around you is part of the senior role. You are genuinely curious about how software works and motivated by the puzzle of figuring out what went wrong. Bonus points if you have: Experience in the accounting, tax, or professional services industry. Familiarity with practice management software, workflow tools, or CRM platforms. Hands-on experience with Microsoft SQL Server and writing or reviewing stored procedures. Have experience with Datadog, Elastic, or similar logging tools. Experience using Azure tooling (Application Insights, Log Analytics, Kusto/KQL, Service Bus, or similar) for investigation. Experience with Salesforce as a case management tool and Linear as an issue tracker. Hands-on experience triaging issues involving email integrations (Microsoft 365 or Exchange), OAuth, or third-party API integrations. Light scripting or development background (PowerShell, Python, C#) used for support automation or tooling. Experience at a high-growth SaaS company where processes were still being built. Why work at Karbon? Gain global experience across Australia, New Zealand, UK, and Canada Strong benefits package including: Flexible Time Off with an encouraged 4 weeks use per year Company paid medical for you and eligible spouse/partner and dependents Paid dental and vision and eligible spouse/partner and dependents 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work-from-home stipend Work with (and learn from) an experienced, high-performing team A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $107,000—$120,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Lead end-to-end success of complex multi-workstream programs for strategic enterprise customers, managing master project plans, executive relationships, and cross-functional teams to ensure successful deployment. | 10+ years leading complex enterprise SaaS implementations with multi-workstream deployments and strong project governance managing cross-functional teams. | About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role The Managing Director is the accountable leader for the end-to-end success of a significant program for a strategic customer. Reporting directly to the CCO, this role owns the plan, the people, the customer relationship, and the outcomes from kickoff through go-live and into Phase II and beyond. This is a high-visibility, high-stakes assignment requiring a seasoned operator who can run a complex, multi-workstream program while simultaneously managing a strategic customer relationship. Program Leadership Serve as the single point of accountability from the POC to full deployment and beyond. Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. Chair weekly program stand-ups, steering committee sessions, and executive check-ins. Own risk identification, escalation, and resolution. Customer Relationship Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. Build trust and alignment with project sponsors, operations leads, and office champions. Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. Team Leadership Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. Delivery & Outcomes Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. Define what POC success looks like and position the engagement for conversion to a full commercial deployment. About You! Required 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability. Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders. Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication. Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions. Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure. Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up. Preferred Background in practice management, accounting, or professional services technology. Familiarity with Karbon or comparable workflow/work management platforms. Experience with enterprise rollouts involving custom integrations and multi-tenant architectures. Prior experience with large franchise networks or tax/accounting industry clients. This is a rare opportunity to lead one of Karbon's most consequential customer programs - one that will define how we scale into enterprise-tier deployments. The Managing Director, Strategic Account will have direct visibility with the CCO, Sales executives, CEO and program ownership as well as the chance to build something that lasts. If you thrive in complexity, lead through ambiguity, and want your work to leave a mark, this role is for you. Why Work at Karbon? Gain global experience across Australia, New Zealand, UK, and Canada Strong benefits package including: Flexible Time Off with an encouraged 4 weeks use per year Company paid medical for you and eligible spouse/partner and dependents Paid dental and vision and eligible spouse/partner and dependents 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work-from-home stipend Work with (and learn from) an experienced, high-performing team A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $220,000—$250,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Lead end-to-end success of a strategic customer program managing cross-functional teams and executive relationships. | 10+ years leading complex enterprise SaaS implementations with strong project governance and cross-functional leadership. | About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role The VP, Strategic Customer Programs is the accountable leader for the end-to-end success of a significant program for a strategic customer. Reporting directly to the CCO, this role owns the plan, the people, the customer relationship, and the outcomes from kickoff through go-live and into Phase II and beyond. This is a high-visibility, high-stakes assignment requiring a seasoned operator who can run a complex, multi-workstream program while simultaneously managing a strategic customer relationship. Program Leadership Serve as the single point of accountability from the POC to full deployment and beyond. Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. Chair weekly program stand-ups, steering committee sessions, and executive check-ins. Own risk identification, escalation, and resolution. Customer Relationship Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. Build trust and alignment with project sponsors, operations leads, and office champions. Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. Team Leadership Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. Delivery & Outcomes Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. Define what POC success looks like and position the engagement for conversion to a full commercial deployment. About You! Required 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability. Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders. Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication. Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions. Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure. Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up. Preferred Background in practice management, accounting, or professional services technology. Familiarity with Karbon or comparable workflow/work management platforms. Experience with enterprise rollouts involving custom integrations and multi-tenant architectures. Prior experience with large franchise networks or tax/accounting industry clients. This is a rare opportunity to lead one of Karbon's most consequential customer programs - one that will define how we scale into enterprise-tier deployments. The Managing Director, Strategic Account will have direct visibility with the CCO, Sales executives, CEO and program ownership as well as the chance to build something that lasts. If you thrive in complexity, lead through ambiguity, and want your work to leave a mark, this role is for you. Why Work at Karbon? Gain global experience across Australia, New Zealand, UK, and Canada Strong benefits package including: Flexible Time Off with an encouraged 4 weeks use per year Company paid medical for you and eligible spouse/partner and dependents Paid dental and vision and eligible spouse/partner and dependents 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work-from-home stipend Work with (and learn from) an experienced, high-performing team A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $220,000—$250,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Lead and manage a high-stakes enterprise SaaS program, overseeing project plans and executive customer relationships across cross-functional teams. | 10+ years leading complex enterprise SaaS implementations with multi-workstream deployments and cross-functional team management. | About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role The Managing Director is the accountable leader for the end-to-end success of a significant program for a strategic customer. Reporting directly to the CCO, this role owns the plan, the people, the customer relationship, and the outcomes from kickoff through go-live and into Phase II and beyond. This is a high-visibility, high-stakes assignment requiring a seasoned operator who can run a complex, multi-workstream program while simultaneously managing a strategic customer relationship. Program Leadership Serve as the single point of accountability from the POC to full deployment and beyond. Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. Chair weekly program stand-ups, steering committee sessions, and executive check-ins. Own risk identification, escalation, and resolution. Customer Relationship Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. Build trust and alignment with project sponsors, operations leads, and office champions. Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. Team Leadership Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. Delivery & Outcomes Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. Define what POC success looks like and position the engagement for conversion to a full commercial deployment. About You! Required 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability. Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders. Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication. Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions. Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure. Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up. Preferred Background in practice management, accounting, or professional services technology. Familiarity with Karbon or comparable workflow/work management platforms. Experience with enterprise rollouts involving custom integrations and multi-tenant architectures. Prior experience with large franchise networks or tax/accounting industry clients. This is a rare opportunity to lead one of Karbon's most consequential customer programs - one that will define how we scale into enterprise-tier deployments. The Managing Director, Strategic Account will have direct visibility with the CCO, Sales executives, CEO and program ownership as well as the chance to build something that lasts. If you thrive in complexity, lead through ambiguity, and want your work to leave a mark, this role is for you. Why Work at Karbon? Gain global experience across Australia, New Zealand, UK, and Canada Strong benefits package including: Flexible Time Off with an encouraged 4 weeks use per year Company paid medical for you and eligible spouse/partner and dependents Paid dental and vision and eligible spouse/partner and dependents 401(k) with company matching Flexible Spending Account Up to 8 weeks paid parental leave Work-from-home stipend Work with (and learn from) an experienced, high-performing team A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are! The estimated base salary range for this role is: $220,000—$250,000 USD Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!