Kalepa

Design and build reliable backend services and data models for business-critical infrastructure. | 8+ years of software engineering experience with Python, system design, and cloud technologies like AWS Lambda and EC2. | About Kalepa: Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work. We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time. Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started. Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber. Our Values (This is important): Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees. Success at Kalepa is bred from five core principles: Hustle and Determination - We hire people who take full ownership of their craft and relentlessly pursue excellence with speed and determination. We choose the hard problems and do not give up. This is the foundation of how we work and how we win. Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it. Meritocracy - We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here. Transparency - We value honest, transparent communication over politics. We challenge ideas, not people. We say what needs to be said, even when it's hard. This is how we solve problems fast and find the truth. Experiment Relentlessly - Many of the problems we face have never been solved before. We tackle them by testing quickly, measuring rigorously, and iterating until we find the path forward. Speed of learning is our advantage. In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena). Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere. About the role: Salary range: $190k – $255k USD* We’re looking for strong backend engineers who love building reliable systems around fragmented, but high-value data. As part of the Core Backend team, you’ll work on the systems at the center of Kalepa: designing services, data models, pipelines, and evaluation loops. The goal is not just cleaner data, but an intelligence layer that makes better, faster, and more explainable decisions. You’ll join a high-ownership team responsible for some of Kalepa’s most business-critical infrastructure. Your work will make our data more complete, our decisions more transparent, and our products even more valuable. You'll be right at home if you: Have 8+ years of software engineering experience. Embody hustle and grit, you're excellent at your craft and relentless in pursuing it. Take full ownership of your work and drive projects to completion with minimal oversight. Communicate proactively, surfacing blockers, asking the right questions, keeping stakeholders in the loop. Thrive on experimentation: you're comfortable testing ideas, measuring results, and iterating quickly on problems no one has solved before. Have strong fundamentals in system design, debugging, and problem-solving. Know Python (our main stack), though we're open to strong candidates from other OO backgrounds. Have experience with serverless technologies (Lambda, EC2), asynchronous workflows, and cloud environments. Are comfortable with relational databases, ideally PostgreSQL. Bonus: experience with LLMs/generative AI, distributed systems. What you’ll get: Competitive salary (based on experience level)*. Significant equity options package. Work with an ambitious, smart, global, and fun team to transform a $7T global industry. 20 days of PTO a year. Global team offsites. 100% covered PPO medical, 100% covered vision and dental for individuals and families. Healthy living/gym stipend. Mobile phone bill stipend. Continuing education credits. 401(k) plan with employer contribution (regardless of employee contribution) *The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.

Design and build reliable backend services and data models to support insurance decision-making with high ownership of critical infrastructure. | 8+ years experience with Python, relational databases, serverless and cloud environments, and a strong experimental mindset. | About Kalepa: Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work. We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time. Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started. Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber. Our Values (This is important): Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees. Success at Kalepa is bred from five core principles: Hustle and Determination - We hire people who take full ownership of their craft and relentlessly pursue excellence with speed and determination. We choose the hard problems and do not give up. This is the foundation of how we work and how we win. Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it. Meritocracy - We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here. Transparency - We value honest, transparent communication over politics. We challenge ideas, not people. We say what needs to be said, even when it's hard. This is how we solve problems fast and find the truth. Experiment Relentlessly - Many of the problems we face have never been solved before. We tackle them by testing quickly, measuring rigorously, and iterating until we find the path forward. Speed of learning is our advantage. In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena). Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere. About the role: Salary range: $100k – $185k USD* We’re looking for strong backend engineers who love building reliable systems around fragmented, but high-value data. As part of the Core Backend team, you’ll work on the systems at the center of Kalepa: designing services, data models, pipelines, and evaluation loops. The goal is not just cleaner data, but an intelligence layer that makes better, faster, and more explainable decisions. You’ll join a high-ownership team responsible for some of Kalepa’s most business-critical infrastructure. Your work will make our data more complete, our decisions more transparent, and our products even more valuable. You'll be right at home if you: Have 8+ years of software engineering experience. Embody hustle and grit, you're excellent at your craft and relentless in pursuing it. Take full ownership of your work and drive projects to completion with minimal oversight. Communicate proactively, surfacing blockers, asking the right questions, keeping stakeholders in the loop. Thrive on experimentation: you're comfortable testing ideas, measuring results, and iterating quickly on problems no one has solved before. Have strong fundamentals in system design, debugging, and problem-solving. Know Python (our main stack), though we're open to strong candidates from other OO backgrounds. Have experience with serverless technologies (Lambda, EC2), asynchronous workflows, and cloud environments. Are comfortable with relational databases, ideally PostgreSQL. Bonus: experience with LLMs/generative AI, distributed systems. What you’ll get: Competitive salary (based on experience level*). Significant equity options package. Work with an ambitious, smart, global, and fun team to transform a $7T global industry. 20 days of PTO a year. Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena) Healthy living/gym stipend. Mobile phone bill stipend. Continuing education credits. *The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.

Lead technical issue investigation and resolution for AI platform, liaising between clients and development teams. | 3-5 years B2B SaaS technical support experience with strong written communication and adaptability in startup environments. | About Kalepa: Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work. We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time. Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started. Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber. Our Values (This is important): Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees. Success at Kalepa is bred from five core principles: Hustle and Determination - We hire people who take full ownership of their craft and relentlessly pursue excellence with speed and determination. We choose the hard problems and do not give up. This is the foundation of how we work and how we win. Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it. Meritocracy - We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here. Transparency - We value honest, transparent communication over politics. We challenge ideas, not people. We say what needs to be said, even when it's hard. This is how we solve problems fast and find the truth. Experiment Relentlessly - Many of the problems we face have never been solved before. We tackle them by testing quickly, measuring rigorously, and iterating until we find the path forward. Speed of learning is our advantage. In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena). Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere. About the role: Salary range: $85K - $135K USD* Location: USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing technical role to be a critical member of our Support organization. This role is designed to own the technical investigation and resolution of issues across Kalepa's AI platform for insurance. You'll be the connective tissue between our customers and our development teams, triaging and investigating complex technical issues, driving resolutions, and building the systems and processes that make our support function world-class. You'll work directly with large-scale enterprise clients who rely on Kalepa's platform to make critical decisions, so your ability to earn trust, communicate clearly under pressure, and go deep on technical problems is critical. What you'll do: Technical Investigation & Resolution Investigate reported issues end to end within Kalepa’s AI underwriting platform. Coordinate technical resolution end-to-end. Distinguish working-as-expected behavior from genuine bugs, configuration issues, user education gaps, and feature requests. Manage your own queue and hit response and resolution targets consistently. Client Communication Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue without unnecessary back and forth. Maintain professional, consistent communication across all client touchpoints. Engineering & Cross-Functional Coordination File Jira tickets with full diagnostic context when issues are confirmed bugs, so Engineering has what they need to resolve quickly. Identify patterns across tickets and surface them to Client Success and Product as themes worth addressing structurally. Product & Subject Matter Expertise Become an expert user of Kalepa, with deep familiarity across workflows, edge cases, and product behavior. Build and maintain per-client implementation knowledge. About you: Experience at a high-growth tech startup. You have 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company. You communicate clearly in writing. You can explain technical issues to non-technical audiences and write responses that hold up under scrutiny from sophisticated users. You are comfortable operating in ambiguity. Many of the issues you will own do not have a documented answer, and the right resolution requires synthesizing product behavior, client context, and operational judgment. You are operationally disciplined. You manage your own queue, hit response targets consistently, and do not let things age. You are metrics-driven, with a strong ability to combine quantitative and qualitative insights. You value open, direct, and respectful communication. You enjoy being part of a collaborative, thoughtful, and purpose-driven environment. Experience supporting complex data-heavy SaaS products As a plus: Insurtech or Fintech product experience. What you’ll get Competitive salary (based on experience level). Significant equity options package. 401(k) plan with employer match (regardless of employee contribution) Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others Work with an ambitious, smart, global, and fun team to transform a $1T global industry. 20 days of PTO a year Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena) Healthy living/gym stipend. Mobile phone bill stipend. Continuing education credits. *The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.

Lead end-to-end project lifecycle for strategic clients delivering AI underwriting platform. | 5+ years experience including 3 years in enterprise SaaS or AI project management with proficiency in waterfall and agile methodologies. | About Kalepa: Commercial insurance is a trillion-dollar industry still run out of Microsoft Outlook. Kalepa is changing that. Kalepa is an AI Underwriting Platform built to deliver Professional-Grade AI in production - helping the world's most important insurers centralize and prioritize submission data, surface critical risk insights, and make faster, more confident decisions. Customers see meaningful improvements to both speed and portfolio quality as soon as they implement Kalepa - so much so that clients call it “truly an underwriter’s dream.” Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Google, Amazon, Mastercard, and Uber. Our Values (This is important): Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees. Success at Kalepa is bred from five core principles: Hustle and Determination - We hire people who take full ownership of their craft and relentlessly pursue excellence with speed and determination. We choose the hard problems and do not give up. This is the foundation of how we work and how we win. Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it. Meritocracy - We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here. Transparency - We value honest, transparent communication over politics. We challenge ideas, not people. We say what needs to be said, even when it's hard. This is how we solve problems fast and find the truth. Experiment Relentlessly - Many of the problems we face have never been solved before. We tackle them by testing quickly, measuring rigorously, and iterating until we find the path forward. Speed of learning is our advantage. In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena). Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere. About the role: Salary range: $140K - $170K USD* Kalepa is looking for an experienced Enterprise SaaS/AI Implementation Project Manager to help build the Global Project Management practice at Kalepa. The Implementation Project Manager (IPM) will be responsible for the implementation of Kalepa’s Strategic clients, supporting a Cross-Functional team of both internal & external stakeholders to deliver Kalepa’s AI Underwriting platform on time/budget, and help build our team’s Project Processes as we continue to expand. The IPM has business and solutions foresight and is an authority at translating and documenting broad goals and objectives into detailed project plans and processes to drive execution. This is a strategic and highly visible role, with the IPM partnering with both external and internal teams, including Sales, Sales Engineering, Client Success, Product, Engineering, and C-suites. What you'll do: Lead project teams and run the project lifecycle (sales support/scoping, sales to services transition, initiating, planning, implementing, monitoring/controlling, closing) Drive the use of project management principles, methodologies, tools, and internal policies and procedures Establish and maintain relationships with internal/external executive sponsors, key customers, and project team members Translate client requirements, objectives, and goals into a project plan Definition & Management of Scope, Schedule, Budget, and Resources of sophisticated projects Maintain project plan and other project documents Partner closely with Client Success resources to drive the execution of project plan Identify and propose changes; change orders, and budget updates & determine impact and drive mitigation plans Document lessons learned and recommend process improvements About you: Minimum of 5 years of relevant experience, including 3 years of project management experience Professional experience in enterprise-class SaaS/AI software implementations Experience with waterfall & agile required Proven leadership ability (management not required) Outstanding communication, organizational, and time-management skills Prior external client-facing experience required Understanding of project commercials including SOWs, budgeting, and resourcing Professional experience in Insurance, Financial Services, Technology Implementations, or Consulting preferred Independent, adaptable and can thrive in a fast-paced environment Some travel required What you’ll get Competitive salary (based on experience level). Significant equity options package. 401(k) plan with employer match (regardless of employee contribution) Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others Work with an ambitious, smart, global, and fun team to transform a $1T global industry. 20 days of PTO a year Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena) Healthy living/gym stipend. Mobile phone bill stipend. Continuing education credits. *The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.