Kaiser Permanente

Supervises strategic planning, project execution, and process improvements across teams, ensuring compliance and fostering collaboration. | Requires 1+ year leadership experience, proficiency in project management, and a background in healthcare or business operations; your experience aligns well with these requirements. | Job Summary Supervises strategic business planning and development by driving and influencing the application of strategies for gathering of data to achieve business objectives and informing key business decisions. Leads project execution and management by overseeing direct team members collaborations with stakeholders across teams and applying strategies to ensure expectations are met. Supervises process monitoring and improvement by supervising team members to perform routine and complex processes and defining requirements. Promotes legal, regulatory, and compliance adherence by supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Supervises the development of policies and procedures by implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope. Supervises training efforts for customers by supervising team members who develop training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope. • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives. • Supervises strategic business planning and development by: driving and influencing the application of strategies for gathering data via interviews, surveys, focus groups, and databases and defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions; organizing, leading, and defining project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as supervising individuals who complete similar work; and supervising team members to collaborate cross-functionally to align on the project scope, and a wide range of project deliverables and timelines for team initiatives. • Manages project execution and management efforts by: establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations to ensure the projects execution and project-based changes are implemented; influencing the development of strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and guiding others in the department to do the same; and driving and influencing the development of strategies focused on client and stakeholder relationships to ensure that all project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and guiding others in the department to do the same. • Drives process monitoring and improvement by: leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent; managing team members to maintain, optimize, and transform highly complex and long-term processes to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; managing team members to develop research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); influencing the development of strategies to collect data to determine the nature and requirements of process related improvements; managing stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and managing the preparation of documentation to communicate updates, changes, or adjustments to function-wide systems, processes, accreditation, or compliance. • Promotes legal, regulatory, and compliance adherence by: supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and coordinating a wide range of complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers). • Supervises efforts to develop policies and procedures by: implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and supervising team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. • Supervises training efforts for customers by: supervising team members who develop training requirements to ensure compliance with regulatory and internal standards; supervising team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and coordinating the development of a wide range of complex project-based training curriculum for a wide variety of operations related activities. Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Constructive Feedback • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Leadership • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Strategic Thinking • Team Building • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Business Acumen • Business Documentation • Business Planning • Business Process Improvement • Business Strategy Leadership • Collaborative Innovation • Data Stewardship • Health Care Outcome Data • Operations Management • Project Management • Systems Thinking • Work Process Design Minimum Qualifications • Minimum one (1) year of experience in a leadership role with or without direct reports. • Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND two (2) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum five (5) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field. Preferred Qualifications • Three (3) years of experience in a leadership role of a large matrixed organization. • Two (2) years of experience in project management.

Implementing sales and retention strategies for health insurance accounts, building relationships, and executing renewals and sales processes. | Minimum 2 years in sales or related field, California health insurance license within 3 months, and a relevant bachelor's degree. | Selected candidate will reside in the LA Basin and/or Orange Coutny area Job Summary: Implements standard and non-standard sales and retention strategy for health insurance or workers compensation accounts with minimal guidance. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to inform account planning, and gain buy-in from senior leaders. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and working product knowledge, and resolving or escalating concerns. Builds working knowledge of customer businesses and develops account strategies in alignment with customer goals. Collaborates internally and externally to develop account strategy, including contributing to communication, and providing assistance to customer channel. Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with minimal guidance. Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market. Essential Responsibilities: Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with minimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with minimal guidance. Demonstrates commitment to KP sales and retention goals by: implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market. Contributes to the execution of sales and renewals by: implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention. Minimum Qualifications: Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Accident and Health Insurance License (California) within 3 months of hire

Leads strategic planning, manages projects, and oversees process improvements and compliance efforts within a large organization. | Requires 5+ years in leadership roles, experience managing budgets, and expertise in business strategy, data management, and healthcare operations. | Primary Location Renton, Washington Schedule Full-time Shift Day Salary $112200 - $145200 / year Job Number 1406196 Date Posted 02/17/2026 Job Summary: Leads strategic business planning and development by conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals. Manages project execution and management by establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations and influencing the development of strategies to ensure expectations are met. Drives process monitoring and improvement by leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent. Monitors legal, regulatory, and compliance adherence by managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Leads the development of policies and procedures by enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope. Leads training efforts by leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities: • Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. • Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. • Leads strategic business planning and development by: conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals, which may include: writing grant proposals and conducting and publishing research; organizing, leading, and defining advanced structures of work including project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as serve as a director when needed; and leading team members to collaborate cross-functionally to align on the project scope, and highly complex and long-term project deliverables and timelines for department or functional initiatives. • Oversees project execution and management efforts by: championing team members to collaborate with stakeholders across functions and organizations to ensure the project is executed and project-based changes are implemented; sponsoring advanced strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and engaging others across function and organization to implement them; and setting standards across organizations and influencing enterprise expectations for project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and engaging others across function and organization to implement them. • Champions process monitoring and improvement by: partnering and influencing the decisions of cross-functional leadership to transform cross-regional business objectives and processes; empowering team leaders to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; establishing organizational priorities for research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); establishing industry leading standards and priorities for strategies to collect data to determine the nature and requirements of process related improvements; driving cross-functional stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and leading and empowering teams to provide the preparation of documentation to communicate updates, changes, or adjustments to enterprise systems, processes, accreditation, or compliance. • Monitors legal, regulatory, and compliance adherence by: managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and encouraging others to perform highly complex and long-term project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), collective bargaining agreements, and within established service expectations. • Leads efforts to develop policies and procedures by: enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and leading team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. • Leads training efforts for by: leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards; leading team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and leading others to develop highly complex and long-term project-based training curriculum for a wide variety of operations related activities. Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Constructive Feedback • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Leadership • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Strategic Thinking • Team Building • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Business Acumen • Business Documentation • Business Planning • Business Process Improvement • Business Strategy Leadership • Collaborative Innovation • Data Stewardship • Health Care Outcome Data • Operations Management • Project Management • Systems Thinking • Work Process Design Minimum Qualifications: • Minimum one (1) year of experience managing operational or project budgets. • Minimum five (5) years of experience in a leadership role with or without direct reports. • Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND Minimum six (6) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum nine (9) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field. Preferred Qualifications: • Two (2) years of experience managing operational or project budgets. • Four (4) years of experience in a leadership role of a large matrixed organization. Primary Location: Washington,Renton,Renton Administration - Rainier Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: WA Remote KPMF Employees - Appt Svcs-Gen Central Svcs - 0308 Pay Range: $112200 - $145200 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 10 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Navigating the Hiring Process We're here to support you! Having trouble with your account or have questions on the hiring process? Please visit our website for assistance. Need help with your computer and browser settings? Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org. Do you need a reasonable accommodation due to a disability? Reasonable accommodations may be available to facilitate access to, or provide modifications to the following: • Online Submissions • Pre-Hire Assessments • Interview Process If you have a disability-related need for accommodation, please submit your accommodation request and someone will contact you.

Leading strategic business planning, managing project execution, and driving process improvement across organizational units. | Requires extensive leadership experience, project management skills, and knowledge of data management, with a focus on healthcare or related fields. | Job Summary: Leads strategic business planning and development by conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals. Manages project execution and management by establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations and influencing the development of strategies to ensure expectations are met. Drives process monitoring and improvement by leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent. Monitors legal, regulatory, and compliance adherence by managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Leads the development of policies and procedures by enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope. Leads training efforts by leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities: Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. Leads strategic business planning and development by: conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals, which may include: writing grant proposals and conducting and publishing research; organizing, leading, and defining advanced structures of work including project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as serve as a director when needed; and leading team members to collaborate cross-functionally to align on the project scope, and highly complex and long-term project deliverables and timelines for department or functional initiatives. Oversees project execution and management efforts by: championing team members to collaborate with stakeholders across functions and organizations to ensure the project is executed and project-based changes are implemented; sponsoring advanced strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and engaging others across function and organization to implement them; and setting standards across organizations and influencing enterprise expectations for project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and engaging others across function and organization to implement them. Champions process monitoring and improvement by: partnering and influencing the decisions of cross-functional leadership to transform cross-regional business objectives and processes; empowering team leaders to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; establishing organizational priorities for research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); establishing industry leading standards and priorities for strategies to collect data to determine the nature and requirements of process related improvements; driving cross-functional stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and leading and empowering teams to provide the preparation of documentation to communicate updates, changes, or adjustments to enterprise systems, processes, accreditation, or compliance. Monitors legal, regulatory, and compliance adherence by: managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and encouraging others to perform highly complex and long-term project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), collective bargaining agreements, and within established service expectations. Leads efforts to develop policies and procedures by: enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and leading team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. Leads training efforts for by: leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards; leading team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and leading others to develop highly complex and long-term project-based training curriculum for a wide variety of operations related activities. Minimum Qualifications: Minimum one (1) year of experience managing operational or project budgets. Minimum five (5) years of experience in a leadership role with or without direct reports. Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND Minimum six (6) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum nine (9) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Supervises strategic planning, project execution, process monitoring, and compliance efforts across teams. | Requires experience in strategic planning, project management, process improvement, and team supervision, with a focus on regulatory compliance. | Job Summary: Supervises strategic business planning and development by driving and influencing the application of strategies for gathering of data to achieve business objectives and informing key business decisions. Leads project execution and management by overseeing direct team members collaborations with stakeholders across teams and applying strategies to ensure expectations are met. Supervises process monitoring and improvement by supervising team members to perform routine and complex processes and defining requirements. Promotes legal, regulatory, and compliance adherence by supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Supervises the development of policies and procedures by implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope. Supervises training efforts for customers by supervising team members who develop training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities: • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope. • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives. • Supervises strategic business planning and development by: driving and influencing the application of strategies for gathering data via interviews, surveys, focus groups, and databases and defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions; organizing, leading, and defining project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as supervising individuals who complete similar work; and supervising team members to collaborate cross-functionally to align on the project scope, and a wide range of project deliverables and timelines for team initiatives. • Manages project execution and management efforts by: establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations to ensure the projects execution and project-based changes are implemented; influencing the development of strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and guiding others in the department to do the same; and driving and influencing the development of strategies focused on client and stakeholder relationships to ensure that all project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and guiding others in the department to do the same. • Drives process monitoring and improvement by: leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent; managing team members to maintain, optimize, and transform highly complex and long-term processes to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; managing team members to develop research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); influencing the development of strategies to collect data to determine the nature and requirements of process related improvements; managing stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and managing the preparation of documentation to communicate updates, changes, or adjustments to function-wide systems, processes, accreditation, or compliance. • Promotes legal, regulatory, and compliance adherence by: supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and coordinating a wide range of complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers). • Supervises efforts to develop policies and procedures by: implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and supervising team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. • Supervises training efforts for customers by: supervising team members who develop training requirements to ensure compliance with regulatory and internal standards; supervising team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and coordinating the development of a wide range of complex project-based training curriculum for a wide variety of operations related activities.

Leading the development and execution of product strategies for complex healthcare IT solutions, with a focus on Epic MyChart and clinical workflows. | Deep expertise in Epic, particularly MyChart, with experience in product management, stakeholder collaboration, and technical leadership in healthcare IT. | The Product Manager V is a senior individual contributor within the CDTS Product organization serving as an enterprise-level strategic lead and technical thought partner for patient and clinician-facing care delivery capabilities. This role requires deep expertise in Epic with a strong emphasis on MyChart, including hands-on knowledge of functionality, workflows, configuration impacts, and release considerations. The Product Manager V partners closely with KPIT, Digital Technology, and clinical and Health Plan stakeholders to translate business and clinical needs into clear product strategy and executable plans. The role provides technical leadership across product and platform teams, driving disciplined execution through proactive risk management, clear communication, and accountability to deliver outcomes on time, within scope, and within budget. Job Summary: This technical/functional leader role is primarily responsible for defining product strategy, vision, and product roadmaps from ideation to launch for complex products, and making decisions on new products or enhancements to bring to market. This includes leading the development of product enhancements based on validated learnings, serving as a lead facilitator and consultant for product teams and diverse stakeholder groups across the organization, and partnering with operations teams and market stakeholders to support product adoption. This role is also responsible for leading internal and external discovery for new and existing products, identifying best in class marketplace innovation, driving prototyping and validation with end users, ensuring learnings are funneled to product roadmaps, overseeing efforts to track outcomes and key performance indicators, and leading and overseeing product team members to solve user problems on complex issues. Essential Responsibilities: • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. • Defines product strategy and vision, and develops product roadmaps from ideation to launch for complex products by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; leading the development of business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; leading the development of product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with senior team members to clarify features and requirements as necessary. • Serves as a lead facilitator and consultant for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by driving the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; partnering with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for key stakeholders; providing product expertise, peer training, and consultation as appropriate; ensuring adherence to enterprise compliance standards; and managing technology risks as appropriate. • Leads internal and external discovery for new and existing products by partnering with key stakeholders to identify business needs; identifying best in class marketplace innovation; driving prototyping and validation with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and ensuring learnings are funneled to the product roadmap. • Oversees the tracking of key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards; assessing and verifying KPI alignment; and leading the development and maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders. • Leads and oversees product team members to solve user problems for complex issues by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and serving as a lead partner on competitive and user research/testing, experimentation, and/or design thinking initiatives.

Manage large-scale programs with multiple workstreams, ensuring strategic goals are met, risks mitigated, and stakeholder engagement maintained. | Requires extensive experience in project and program management, leadership skills, stakeholder management, and vendor oversight, with a minimum of 8 years in related fields. | Job Summary: Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of large program teams by leading others in coordinating and monitoring internal and/or external resources. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities. Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success. Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy. Minimum Qualifications: Minimum three (3) years experience in a leadership role with or without direct reports. Bachelors degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience.

Providing senior administrative support, coordinating meetings, and managing organizational systems. | Requires a high school diploma or GED, medical assistant certification, and preferably 1 year of MA experience; your background does not match clinical skills or certification requirements. | Job Summary: Kaiser Permanente Washington serves over 700,000 members across the state of Washington and is growing! We believe that achieving total health for our members takes teamwork and we are looking for exceptional team members who thrive on delivering an exceptional experience for our members and patients. Kaiser Permanente Washington is recognized as a best place to work that embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work environment. Our Medical Assistants (MA) play a critical role and are key to our promise on delivering an exceptional patient experience. As an MA at Kaiser Permanente you will be part of a world class care team working with outstanding nurses, physicians, physicians assistants and nurse practitioners to provide the best care possible. Join us in our mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. Essential Responsibilities: Collection of selected data about health status of the patient. Determines consumers purpose for visit, concerns and educational/physical needs. Checks and records consumers vital signs. Records pertinent data on the consumers medical record. Recognizes urgent/emergent situations and refers them in a timely fashion to physician or nurse. Participates with other health team members in the development of the nursing care plan. Contributes pertinent information to the nursing plan of care and passes it on to appropriate professional provider. Follows through and implements the nursing plan of care safely and completely according to role and team specifications. Documents accurate information in proper format. Communicates in an attentive and individualized manner in every encounter. Participates in the coordination and facilitation of care for the patient. Cooperates and communicates effectively with other team members in order to accomplish the workload. Recognizes and reports obvious psychosocial, cultural and/or emotional needs. Verifies the patients understanding of the purpose for visit. Instructs and orients patients and family/significant others to the health care team members, the services available, and the means of access to those services. Participates in the orientation of new consumers to KFHPWs policies and procedures. Demonstrates an awareness of the Consumer Bill of Rights and Responsibilities. According to the educational plan determined by the professional provider, provides instruction to the patient and family/significant others. Provides instruction that matches learning needs and the nursing plan of care. Encourages patient compliance with therapeutic and medical regimens. Under the direction of the professional provider, provides the patient with preventive care information that matches his/her age, sex, and health status. Utilizes available health education resources. Reinforces the plan with patient to improve general health status. Accurately documents selected patient history observations and procedures. Adheres to KFHPW documentation standards. Provides each patient a safe, comfortable, and private environment. Provides a safe environment for each patient and adheres to KFHPW safety standards. Adheres to KFHPW infection control policies and procedures. Demonstrates responsibility and accountability for practice, for continued growth and self-evaluation. Identifies own learning needs and participates in educational efforts to meet those needs. Participates in staff orientation and student education activities. Participates with managers in completing the process for self and colleague/team performance reviews. Consistently demonstrates an appearance consistent with current KFHPW dress code policy. Basic Qualifications: Experience N/A Education High School Diploma OR General Education Development (GED) required. Graduate of an accredited medical assistant program prior to start date/transfer or equivalent Military experience with ability to obtain MA-I prior to start date. License, Certification, Registration Interim Medical Assistant Certificate (Washington) required at hire OR Medical Assistant Certificate (Washington) required at hire Medical Assistant Certificate (Washington) within 12 months of hire Basic Life Support required at hire Additional Requirements: If hired as MA-I, must obtain MA-C prior to the expiration of the MA-I credential. Knowledge and skills listed on the Kaiser Foundation Health Plan of Washington Medical Assistant Competencies/Skills Inventory. Preferred Qualifications: 1 year MA experience

Providing senior administrative support, coordinating meetings, and managing organizational systems. | Requires high school diploma or GED, medical assistant certification, and experience in administrative roles; healthcare-specific skills are essential. | Job Summary: Kaiser Permanente Washington serves over 700,000 members across the state of Washington and is growing! We believe that achieving total health for our members takes teamwork and we are looking for exceptional team members who thrive on delivering an exceptional experience for our members and patients. Kaiser Permanente Washington is recognized as a best place to work that embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work environment. Our Medical Assistants (MA) play a critical role and are key to our promise on delivering an exceptional patient experience. As an MA at Kaiser Permanente you will be part of a world class care team working with outstanding nurses, physicians, physicians assistants and nurse practitioners to provide the best care possible. Join us in our mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. Essential Responsibilities: Collection of selected data about health status of the patient. Determines consumers purpose for visit, concerns and educational/physical needs. Checks and records consumers vital signs. Records pertinent data on the consumers medical record. Recognizes urgent/emergent situations and refers them in a timely fashion to physician or nurse. Participates with other health team members in the development of the nursing care plan. Contributes pertinent information to the nursing plan of care and passes it on to appropriate professional provider. Follows through and implements the nursing plan of care safely and completely according to role and team specifications. Documents accurate information in proper format. Communicates in an attentive and individualized manner in every encounter. Participates in the coordination and facilitation of care for the patient. Cooperates and communicates effectively with other team members in order to accomplish the workload. Recognizes and reports obvious psychosocial, cultural and/or emotional needs. Verifies the patients understanding of the purpose for visit. Instructs and orients patients and family/significant others to the health care team members, the services available, and the means of access to those services. Participates in the orientation of new consumers to KFHPWs policies and procedures. Demonstrates an awareness of the Consumer Bill of Rights and Responsibilities. According to the educational plan determined by the professional provider, provides instruction to the patient and family/significant others. Provides instruction that matches learning needs and the nursing plan of care. Encourages patient compliance with therapeutic and medical regimens. Under the direction of the professional provider, provides the patient with preventive care information that matches his/her age, sex, and health status. Utilizes available health education resources. Reinforces the plan with patient to improve general health status. Accurately documents selected patient history observations and procedures. Adheres to KFHPW documentation standards. Provides each patient a safe, comfortable, and private environment. Provides a safe environment for each patient and adheres to KFHPW safety standards. Adheres to KFHPW infection control policies and procedures. Demonstrates responsibility and accountability for practice, for continued growth and self-evaluation. Identifies own learning needs and participates in educational efforts to meet those needs. Participates in staff orientation and student education activities. Participates with managers in completing the process for self and colleague/team performance reviews. Consistently demonstrates an appearance consistent with current KFHPW dress code policy. Basic Qualifications: Experience N/A Education High School Diploma OR General Education Development (GED) required. Graduate of an accredited medical assistant program prior to start date/transfer or equivalent Military experience with ability to obtain MA-I prior to start date. License, Certification, Registration Interim Medical Assistant Certificate (Washington) required at hire OR Medical Assistant Certificate (Washington) required at hire Medical Assistant Certificate (Washington) within 12 months of hire Basic Life Support required at hire Additional Requirements: If hired as MA-I, must obtain MA-C prior to the expiration of the MA-I credential. Knowledge and skills listed on the Kaiser Foundation Health Plan of Washington Medical Assistant Competencies/Skills Inventory. Preferred Qualifications: 1 year MA experience

Providing senior administrative and organizational support to executive leadership, managing complex schedules, and facilitating cross-functional coordination. | Requires high school diploma or GED, medical assistant certification, and preferably 1 year of MA experience; your experience does not align with healthcare support roles. | Job Summary: Kaiser Permanente Washington serves over 700,000 members across the state of Washington and is growing! We believe that achieving total health for our members takes teamwork and we are looking for exceptional team members who thrive on delivering an exceptional experience for our members and patients. Kaiser Permanente Washington is recognized as a best place to work that embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work environment. Our Medical Assistants (MA) play a critical role and are key to our promise on delivering an exceptional patient experience. As an MA at Kaiser Permanente you will be part of a world class care team working with outstanding nurses, physicians, physicians assistants and nurse practitioners to provide the best care possible. Join us in our mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. Essential Responsibilities: Collection of selected data about health status of the patient. Determines consumers purpose for visit, concerns and educational/physical needs. Checks and records consumers vital signs. Records pertinent data on the consumers medical record. Recognizes urgent/emergent situations and refers them in a timely fashion to physician or nurse. Participates with other health team members in the development of the nursing care plan. Contributes pertinent information to the nursing plan of care and passes it on to appropriate professional provider. Follows through and implements the nursing plan of care safely and completely according to role and team specifications. Documents accurate information in proper format. Communicates in an attentive and individualized manner in every encounter. Participates in the coordination and facilitation of care for the patient. Cooperates and communicates effectively with other team members in order to accomplish the workload. Recognizes and reports obvious psychosocial, cultural and/or emotional needs. Verifies the patients understanding of the purpose for visit. Instructs and orients patients and family/significant others to the health care team members, the services available, and the means of access to those services. Participates in the orientation of new consumers to KFHPWs policies and procedures. Demonstrates an awareness of the Consumer Bill of Rights and Responsibilities. According to the educational plan determined by the professional provider, provides instruction to the patient and family/significant others. Provides instruction that matches learning needs and the nursing plan of care. Encourages patient compliance with therapeutic and medical regimens. Under the direction of the professional provider, provides the patient with preventive care information that matches his/her age, sex, and health status. Utilizes available health education resources. Reinforces the plan with patient to improve general health status. Accurately documents selected patient history observations and procedures. Adheres to KFHPW documentation standards. Provides each patient a safe, comfortable, and private environment. Provides a safe environment for each patient and adheres to KFHPW safety standards. Adheres to KFHPW infection control policies and procedures. Demonstrates responsibility and accountability for practice, for continued growth and self-evaluation. Identifies own learning needs and participates in educational efforts to meet those needs. Participates in staff orientation and student education activities. Participates with managers in completing the process for self and colleague/team performance reviews. Consistently demonstrates an appearance consistent with current KFHPW dress code policy. Basic Qualifications: Experience N/A Education High School Diploma OR General Education Development (GED) required. Graduate of an accredited medical assistant program prior to start date/transfer or equivalent Military experience with ability to obtain MA-I prior to start date. License, Certification, Registration Interim Medical Assistant Certificate (Washington) required at hire OR Medical Assistant Certificate (Washington) required at hire Medical Assistant Certificate (Washington) within 12 months of hire Basic Life Support required at hire Additional Requirements: If hired as MA-I, must obtain MA-C prior to the expiration of the MA-I credential. Knowledge and skills listed on the Kaiser Foundation Health Plan of Washington Medical Assistant Competencies/Skills Inventory. Preferred Qualifications: 1 year MA experience

Managing large-scale programs with multiple workstreams, ensuring alignment with strategic goals, and leading cross-functional teams. | Extensive experience in program management, stakeholder communication, and vendor oversight, with a focus on organizational change and strategic execution. | Job Summary: Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of large program teams by leading others in coordinating and monitoring internal and/or external resources. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. • Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities. • Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors. • Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. • Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. • Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success. • Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Performing maintenance, troubleshooting, and operation of physical plant equipment in a medical center. | Experience in equipment maintenance, ability to read blueprints and manuals, and troubleshooting skills in a facilities environment. | Job Summary: Under the direction of the Chief or Assistant Chief Engineer, performs activities concerned with design, construction, modification, and maintenance of equipment and machinery in medical center facility. Under limited supervision, ensures efficient and reliable operation of all machinery, including but not limited to electrical, plumbing, refrigeration, heating and air conditioning systems within the Medical Center. Essential Responsibilities: • Under general supervision, performs tasks in support of physical plant equipment/systems and operations, including life support and life safety equipment. May be required to work in emergency situations during off hours and on weekend shifts. Performs inspections and adjustments of equipment. Reads and interprets blueprints, specifications, operation and maintenance manuals and other documents to determine proper operation. Troubleshoots and problem solve under normal and abnormal situations. Operates, adjusts and analyzes various pieces of physical plant equipment through use of computers and microprocessor based devices. Tests newly installed machines and equipment to ensure fulfillment of contract specifications. Performs other duties as necessary. • * Supervisory Responsibilities: • * This job has no supervisory responsibilities.

Providing senior administrative support, coordinating meetings, and managing organizational systems. | Requires high school diploma or GED, medical assistant certification, and healthcare support experience, which do not align with your administrative and leadership background. | Job Summary: Kaiser Permanente Washington serves over 700,000 members across the state of Washington and is growing! We believe that achieving total health for our members takes teamwork and we are looking for exceptional team members who thrive on delivering an exceptional experience for our members and patients. Kaiser Permanente Washington is recognized as a best place to work that embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work environment. Our Medical Assistants (MA) play a critical role and are key to our promise on delivering an exceptional patient experience. As an MA at Kaiser Permanente you will be part of a world class care team working with outstanding nurses, physicians, physicians assistants and nurse practitioners to provide the best care possible. Join us in our mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. Essential Responsibilities: Collection of selected data about health status of the patient. Determines consumers purpose for visit, concerns and educational/physical needs. Checks and records consumers vital signs. Records pertinent data on the consumers medical record. Recognizes urgent/emergent situations and refers them in a timely fashion to physician or nurse. Participates with other health team members in the development of the nursing care plan. Contributes pertinent information to the nursing plan of care and passes it on to appropriate professional provider. Follows through and implements the nursing plan of care safely and completely according to role and team specifications. Documents accurate information in proper format. Communicates in an attentive and individualized manner in every encounter. Participates in the coordination and facilitation of care for the patient. Cooperates and communicates effectively with other team members in order to accomplish the workload. Recognizes and reports obvious psychosocial, cultural and/or emotional needs. Verifies the patients understanding of the purpose for visit. Instructs and orients patients and family/significant others to the health care team members, the services available, and the means of access to those services. Participates in the orientation of new consumers to KFHPWs policies and procedures. Demonstrates an awareness of the Consumer Bill of Rights and Responsibilities. According to the educational plan determined by the professional provider, provides instruction to the patient and family/significant others. Provides instruction that matches learning needs and the nursing plan of care. Encourages patient compliance with therapeutic and medical regimens. Under the direction of the professional provider, provides the patient with preventive care information that matches his/her age, sex, and health status. Utilizes available health education resources. Reinforces the plan with patient to improve general health status. Accurately documents selected patient history observations and procedures. Adheres to KFHPW documentation standards. Provides each patient a safe, comfortable, and private environment. Provides a safe environment for each patient and adheres to KFHPW safety standards. Adheres to KFHPW infection control policies and procedures. Demonstrates responsibility and accountability for practice, for continued growth and self-evaluation. Identifies own learning needs and participates in educational efforts to meet those needs. Participates in staff orientation and student education activities. Participates with managers in completing the process for self and colleague/team performance reviews. Consistently demonstrates an appearance consistent with current KFHPW dress code policy. Basic Qualifications: Experience N/A Education High School Diploma OR General Education Development (GED) required. Graduate of an accredited medical assistant program prior to start date/transfer or equivalent Military experience with ability to obtain MA-I prior to start date. License, Certification, Registration Interim Medical Assistant Certificate (Washington) required at hire OR Medical Assistant Certificate (Washington) required at hire Medical Assistant Certificate (Washington) within 12 months of hire Basic Life Support required at hire Additional Requirements: If hired as MA-I, must obtain MA-C prior to the expiration of the MA-I credential. Knowledge and skills listed on the Kaiser Foundation Health Plan of Washington Medical Assistant Competencies/Skills Inventory. Preferred Qualifications: 1 year MA experience

Supervises supply chain operations, manages inventory, and oversees vendor performance to optimize processes and ensure compliance. | Requires extensive experience in supply chain supervision, asset management, and vendor relations, with strong leadership and compliance skills. | Job Summary: Supervises team applying best standards and practices in Supply Chain and Logistics and monitors team compliance to relevant guidelines. Manages the resolution of inventory, asset, and vendor/suppliers deficiencies. Implements recommendations suggested to streamline current systems to optimize, maintain, and transform current processes, and oversees the creation of research plans to streamline new/existing business operating models according to supply chain future state. Manages the audits of suppliers, conducts corrective actions based on interpreting needs identified from audits, and facilitates business reviews. Facilitates strategic decisions making based on results on utilization, quality, inventory levels, and courier routes for projects, while assessing customer satisfaction levels. Essential Responsibilities: • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations . Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration . Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope. • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives. • Ensures asset accounting by: guiding and providing support, when needed, for the asset approval (e.g., vehicles, medical equipment), transfer, and disposal processes; supervising the dispositions in the accounting system; supervising the compliance with policies and procedures that achieve accountability by proposing strategies for cost reduction for the misuse of assets; and maintaining an ongoing process to identify, evaluate, and implement cost restructuring and cost reductions. • Ensures ongoing quality customer services by: supervising the resolution of customer issues pertaining to vendors/suppliers reporting, billing, and merchandise while building and managing relationships with key customer; coordinating the resolution of backorder problems, delivery delays, repairs, designing route changes, customer concerns, and returns; supervising product returns and recalls; and reviewing reports (e.g., key metrics, cost and daily analysis) for customers. • Ensures adequate levels of inventory are maintained by: supervising the resolution of the receipt and distribution of inventory, and developing processes for the transactions and requests for supplies, equipment, and services; reviewing results from quantitative/qualitative analyses to forecast demand to minimize obsolescence or expiration; widely applying strategies for maintaining automated inventory and ordering systems to support inventory reconciliation and supervising routine inventory counts; confirming a wide range of complex reorder levels are updated, maintained, and adhered to so that proper product rotation remains valid, and inventory levels are accurate; and working collaboratively with contacts internal and external to the organization to maintain the inventory control system (e.g., ensure accuracy of product line, proper level of stock, rotation of product, cleanliness of product/carts). • Maintains and improves supply chain and operations by: supervising wide range of complex activities (i.e., shipping logistics, carrier, and inventory system evaluation) to optimize, maintain, and transform current processes for increased efficiency; developing and supervising research plans to identify new/existing business operating models according to supply chain future state functional and technical design; and, with contacts internal and external to the organization, implementing and monitoring processes to determine end-to-end sourcing, procurement, and logistics. • Ensures purchasing strategy is consistent with the overall national sourcing strategy by: supervising the processing of purchase requests; supervising the development of purchase standardization, quality, amounts, or equivalency; supervising the resolution of purchase-related problems and identifying and implementing cost savings opportunities, acting as a key contact for suppliers; supervising and recommending order quantities, while also coordinating product evaluations and trials; and coordinating efforts to select new products, disseminating information to the appropriate team, and equipment. • Provides direct oversight of compliance with state and federal regulations, and company policy/procedures pertaining to purchasing, inventory management, and distribution by: supervising the application of best standards and practices; supervising quotations for new stock and non-standard items, and fulfilling contracts to ensure compliance; implementing ongoing compliance monitoring (e.g., Joint commission, Sarbanes-Oxley [SOX]) and performance management audits to ensure staff performance is consistent with established standards; coordinating corrective action and the resolution of deficiencies as necessary on a timely basis and in accordance with company policy; and supervising the administration of programs of information, data, training, and education for managers/product users on standards programs, product selection, and expected compliance. • Maintains suppliers/vendors performance and relationships by: supervising the development of audit processes of suppliers/vendors, ensuring they comply with policies and regulations; supervising programs for enabling the onboarding of new suppliers/vendors and supporting contract negotiations with suppliers/vendors; coordinating corrective actions at scale; supervising the resolution of suppliers/vendor issues; and coordinating efforts to broadly improve strategies for meeting operational and cost targets across suppliers/vendors. • Provides technical analysis and reporting services for others by: coordinating analyses and monitoring results on utilization, quality, inventory levels, and courier routes for a wide range of complex projects; overseeing customer satisfaction levels, rounding member sites on monthly basis to check on open issues and improvement opportunities, and monitoring the implementation of proven quality improvement procedures; evaluating tools, techniques, and assumptions to ensure complex analyses are appropriate to support operational and business decisions; and coordinating reports in response to business needs for selected departments documenting a wide range of complex analytical results.

Facilitating return to work processes, managing disability and leave cases, and ensuring legal compliance. | Minimum 1 year of experience in disability management or related HR fields, with a bachelor's degree in HR or related field, and 3+ years of HR experience. | Job Summary: In addition to the responsibilities listed below, this position is also responsible for facilitating the return to work process for employees with injuries or illness, independently, and with disability job accommodation requests, and processes for ADA/ADAAA, FMLA, LOA, and workers compensation; providing case management, with some guidance, and serving as a resource to employees, supervisors, and managers to modified duty, disability leave, and workers compensation, working with insurance companies, providing case chronology for legal review or creating documentation for labor grievances, investigations, disputes, fit for duty, and employee issues related to disability management (DM); working with Legal for litigation related issues/cases; maintaining employee database systems; creating reports, metrics, and FMLA/LOA data and conducting analyses to identify DM trends; conducting education and training sessions to stakeholders about DM policies and procedures, with some guidance; utilizing comprehensive knowledge to educate others about integration and alignment with other benefits programs (e.g., STD, LTD, PTO, benefits); following DM policies, procedures, and practices to meet legal, regulatory, and internal compliance, and federal and state laws; and developing strategies, independently, taking action to minimize and mitigate risk. Essential Responsibilities: • Supports the development and deployment of strategies, programs, policies, and procedures with HR Centers of Excellence and business stakeholders by assessing HR impact in consideration of changing business strategies; researching and analyzing organizational data and processes to identify trends, root causes, and potential solutions to HR issues; delivering data driven recommendations on HR efforts; and providing solutions in consideration of both HR and business objectives • Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. • Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate. • Conducts company human resources support activities by providing support to internal and external stakeholders on diverse HR specialties (e.g., equal opportunity/affirmative action, disability management, recruitment and hiring options, compensation, employee benefits, training); assisting with human resources efforts; applying established procedures to human resources efforts; and fully documenting human resources activities. • Assists in the implementation of organizational change efforts by identifying requirements; assessing information to identify solutions to obstacles and mitigating risks; providing input in the creation or revision of change management plans; developing communications; and monitoring ongoing impact of organizational changes or efforts on employees. • Performs employee and/or labor relations activities by conducting research and providing recommendations and assistance on employment related regulations both at the State and Federal level; interpreting company policies, procedures, and collective bargaining agreements; researching, identifying, and analyzing employee relations concerns; and referring employees to appropriate resources. • Assists with HR investigation efforts by collecting and analyzing data; identifying misalignment with desired compliance actions; conducting interviews; determining action steps for resolution; creating appropriate documentation; and providing input on corrective action plans. • Supports reporting of Company employee information and external benchmarks by compiling, completing, and interpreting reports and analyses; and identifying key insights to assist in the development of solutions for HR issues. • Supports HR compliance by staying abreast of regulatory changes; interpreting and acting on regulatory updates; and supporting the implementation of designated changes. Minimum Qualifications: • Minimum one (1) year of experience in return to work, disability management, Americans with Disabilities Act Amendments Act (ADAAA), case management, workers compensation, Family and Medical Leave Act (FMLA), leaves of absence programs, or related experience. • Bachelors degree in Human Resources, Business, Social Science, Public Administration or related field and Minimum three (3) years experience in human resources or business operations. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Facilitating return-to-work processes, managing disability and leave cases, and ensuring legal and regulatory compliance. | Minimum one year of experience in disability management or related HR fields, and a bachelor's degree in HR or related field with at least three years of HR or business operations experience. | Job Summary: In addition to the responsibilities listed below, this position is also responsible for facilitating the return to work process for employees with injuries or illness, independently, and with disability job accommodation requests, and processes for ADA/ADAAA, FMLA, LOA, and workers compensation; providing case management, with some guidance, and serving as a resource to employees, supervisors, and managers to modified duty, disability leave, and workers compensation, working with insurance companies, providing case chronology for legal review or creating documentation for labor grievances, investigations, disputes, fit for duty, and employee issues related to disability management (DM); working with Legal for litigation related issues/cases; maintaining employee database systems; creating reports, metrics, and FMLA/LOA data and conducting analyses to identify DM trends; conducting education and training sessions to stakeholders about DM policies and procedures, with some guidance; utilizing comprehensive knowledge to educate others about integration and alignment with other benefits programs (e.g., STD, LTD, PTO, benefits); following DM policies, procedures, and practices to meet legal, regulatory, and internal compliance, and federal and state laws; and developing strategies, independently, taking action to minimize and mitigate risk. Essential Responsibilities: Supports the development and deployment of strategies, programs, policies, and procedures with HR Centers of Excellence and business stakeholders by assessing HR impact in consideration of changing business strategies; researching and analyzing organizational data and processes to identify trends, root causes, and potential solutions to HR issues; delivering data driven recommendations on HR efforts; and providing solutions in consideration of both HR and business objectives Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate. Conducts company human resources support activities by providing support to internal and external stakeholders on diverse HR specialties (e.g., equal opportunity/affirmative action, disability management, recruitment and hiring options, compensation, employee benefits, training); assisting with human resources efforts; applying established procedures to human resources efforts; and fully documenting human resources activities. Assists in the implementation of organizational change efforts by identifying requirements; assessing information to identify solutions to obstacles and mitigating risks; providing input in the creation or revision of change management plans; developing communications; and monitoring ongoing impact of organizational changes or efforts on employees. Performs employee and/or labor relations activities by conducting research and providing recommendations and assistance on employment related regulations both at the State and Federal level; interpreting company policies, procedures, and collective bargaining agreements; researching, identifying, and analyzing employee relations concerns; and referring employees to appropriate resources. Assists with HR investigation efforts by collecting and analyzing data; identifying misalignment with desired compliance actions; conducting interviews; determining action steps for resolution; creating appropriate documentation; and providing input on corrective action plans. Supports reporting of Company employee information and external benchmarks by compiling, completing, and interpreting reports and analyses; and identifying key insights to assist in the development of solutions for HR issues. Supports HR compliance by staying abreast of regulatory changes; interpreting and acting on regulatory updates; and supporting the implementation of designated changes. Minimum Qualifications: Minimum one (1) year of experience in return to work, disability management, Americans with Disabilities Act Amendments Act (ADAAA), case management, workers compensation, Family and Medical Leave Act (FMLA), leaves of absence programs, or related experience. Bachelors degree in Human Resources, Business, Social Science, Public Administration or related field and Minimum three (3) years experience in human resources or business operations. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Assist medical providers with eye care procedures, prepare examination rooms, and perform vision screenings. | High school diploma, ophthalmic assistant certification, and medical assistant registration within 2 months, with basic medical knowledge and customer service skills. | Job Summary: Under direct supervision of Department Manager and guidance of provider, performs a wide variety of eye care duties to assist the medical providers in the examination and treatment of eye disorders, using knowledge of advanced ophthalmic techniques and procedures. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems. Essential Responsibilities: This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly. Prepares examination and treatment rooms by cleaning, stocking and arranging supplies and equipment which requires bending, reaching and moderate lifting of up to 45 pounds throughout the day. Reviews appointment schedule to determine patient visits order; greets and escorts patient to examination or treatment room, and instructs or assists patient in preparation for scheduled procedures including communication by telephone, email and in person. Interviews patient to obtain ocular history, family history, systemic illness, allergies and medications and appropriate documentation in electronic medical record. Performs vision screening examinations as directed, recording data in standard format for interpretation by medical provider. This includes: Visual acuity-cc and sc / distance and near; Stereopsis; Color testing; Tonometry- all methods of obtaining intraocular pressure. EOM; Pupil assessment; CVF; Slit Lamp examination; and Lensometry. Performs other technical skills as directed by provider will include: Keratometry (manual and automatic); Retinoscopy; Refractometry (manual or automatic); Potential acuity meter; visual field; Photography (fundus), anterior segment and external); Ultrasound (A scan and B scan measurements); and the removal, cleaning and insertion of contact lenses. Additional testing as ordered by a physician. Scribes pertinent medical findings, assessment and plan, as dictated by eye care provider. Assists medical providers during minor surgical and laser and other misc. procedures by setting up necessary equipment; attending to patient during procedure; and providing appropriate supplies and instruments as directed, while strictly adhering to sterile and clean technique. Cleans, packages and sterilizes reusable supplies and instruments as needed, using approved sterilization methods. Cleans and maintains ophthalmic instruments (e.g. slit lamp, ophthalmoscopes, lenses, etc), appropriately. Scan/upload medical documentation. Performs routine clerical and reception duties as directed, such as ordering supplies, scheduling appointments, completing patient visit records, maintaining departmental logs, answering phones, taking messages, checking in patients and using the electronic medical records system appropriately. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Basic Qualifications: Experience N/A Education High School Diploma OR General Education Development (GED) required. License, Certification, Registration Registered Medical Assistant (Washington) within 2 months of hire Certified Ophthalmic Assistant required at hire from International Joint Commission on Allied Health Personnel in Ophthalmology Basic Life Support required at hire Additional Requirements: Computer experience in a MS Windows environment; Keyboarding skills. Customer service skills. General medical knowledge of cardiopulmonary resuscitation, anatomy, physiology, systemic diseases, ocular diseases, ocular emergencies, and metric conversion fundamentals of microbial control. Preferred Qualifications: Experience working with contact lens patients and products. Experience working in an ophthalmology or optometry practice. Graduate of an accredited medical assistant, ophthalmic assistant or allied health professional program.

Ensure safe, effective, and optimal medication therapy for patients, supervise pharmacy staff, and maintain workflow efficiency. | Requires licensed pharmacist with clinical expertise in medication management, patient counseling, and pharmacy operations. | Job Summary: Pharmacists at Kaiser Permanente ensure that patients receive safe, effective, and optimal medication therapy while providing expertise and information to empower patients and prescribers to make informed choices in medication therapy. Pharmacists ensure that pharmacy care is coordinated with the patient care plan. Essential Responsibilities: • Ensures that patients receive safe, effective, and optimal medication therapy by: Interpreting prescription orders; counseling patients using clear and effective communication skills and providing written information as necessary; ensuring patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences. • Provides medication expertise and information that empowers patients and prescribers to make informed choices in medication therapy by: by using appropriate evidence-based medicine references to form recommendations to patients and providers; clearly communicating rationale around medication therapy selection; evaluating clinical appropriateness of medication therapy; staying current on clinical initiatives and priorities. • Ensure efficient and effective pharmacy process workflow and cash handling by: supervising pharmacy assistants, technicians, interns and externs in all aspects of daily pharmacy workflow including the appropriate processing and releasing of prescriptions and customer service; ensuring the proper and safe storage of medications and keep accurate records of such; having working knowledge and competency with cashiering processes and procedures; adhering to Kaiser Permanente Cash Security and Compliance standards.

Leading research and development of new healthcare product concepts, managing product feasibility, and overseeing implementation across markets. | Extensive experience in product development, strategic planning, healthcare or related industry knowledge, leadership in cross-functional teams, and experience with product lifecycle management. | Open to candidates residing in any Kaiser Permanente region. Please note: Salary range will vary based on the candidate-s geographic location. At Kaiser Permanente, our product strategy is more than a roadmap, it-s a reflection of our commitment to delivering meaningful customer and member-centered solutions that support growth, retention, and long-term sustainability across all markets and lines of business. The National Product Development team is responsible for generating bold new ideas and shaping the future roadmap across Commercial, Consumer, and Digital Products to influence long-term growth and innovation. We conduct research to inform product strategy, roadmap, and product development based on inputs from the market, partners, and key stakeholders. We accelerate impact through business cases for new product development, consulting on current and future product strategies, and identifying emerging solutions. The Product Director will primarily be responsible for leading research and development of new product concepts to deliver differentiated offerings to the market. Examples of new product concepts may include new network/value-based constructs/designs, care delivery partnerships and packages, and digital product strategies. Job Summary: Develops product strategy for a market, product type or product line of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals. Partners internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach. Applies a deep understanding when driving performance for their respective market, product type, or product LOB, its competitors, their performance and shortcomings along with KP product performance. Brings the organization together to perform product feasibility on any initiative, product type or portfolio and defines and executes the development of the product or initiative through executive alignment and influence for implementation. Acts as the product authority to the organization, S&AM, and outside consultants to enable a high degree of sales and customer support, including marketing strategy, member experience, and customer experience. Serves as a subject matter expert and consultant for multiple markets, product type, programs, or product LOB. Reviews, provides feedback, and provides approval on business case development for complex initiatives and engaging with senior leaders for alignment. Drives the development and maintenance of their market, product type, or product LOB requirements and ensuring they meet the needs of the market, members, and KP objectives. Oversees all product implementations from simple to complex across markets, products and LOBs. Develops and delivers all product training and change management actives across their respective markets, products and LOBs focus. Leverages a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members. • Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others. • Oversees business-case development by: reviewing, providing feedback, and providing approval on business case development for complex initiatives and engaging with senior leaders for alignment. • Facilitates product implementation or program management by: overseeing all product implementations from simple to complex across markets, products, and LOBs. • Oversees product portfolio feasibility and development by: bringing the organization together to perform product feasibility on any initiative, product type, or portfolio; and defining and executing the development of the product or initiative through executive alignment and influence for implementation. • Applies product knowledge by: leveraging a deep understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits. • Manages product strategy and ideation by: developing product strategy for a market, product type, or product line of business (LOB) in addition to managing regular ideation sessions focused on building a robust product pipeline to achieve market goals; and partnering internally and externally in ideation, concept development, and overall vision of a new offering or strategic approach. • Overseeing product training and change management by: developing and delivering all product training and change management actives across their respective markets, products, and LOBs focus. • Facilitates team management by: managing a matrixed team for multiple markets, product, programs, or LOB.

Leading large-scale programs, managing cross-functional teams, and ensuring project delivery and risk mitigation. | Extensive experience in program management, stakeholder communication, and vendor oversight, with a senior-level background. | Leads cross-regional operational analysis and decision-making across Kaiser Permanente Security, driving consistent operational standardization, efficiencies and financial control. Independently analyzes complex data to identify trends, capacity constraints, and risk exposures, translating insights into standardized operational improvements and cost optimization initiatives. Independently processes and analyzes complex operational data, sets assumptions, and drives clear, actionable decisions that improve execution, performance, and cost effectiveness. Delivers concise, data-driven reporting and actionable guidance that strengthens execution, improves performance, and accelerates leadership decision-making. Job Summary: Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of large program teams by leading others in coordinating and monitoring internal and/or external resources. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. • Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities. • Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors. • Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. • Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. • Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success. • Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.