Kaiser Permanente

Provide case management services including needs evaluation, care planning, and resource coordination for patients. | Bachelor's degree in Nursing or related field, RN license in California, and five years of nursing or related experience required. | Job Summary: Provides case management services to a caseload of low- and medium-risk patients. Interviews patients and their caregivers to evaluate needs, goals, and current services. Proposes process improvements for determining initial eligibility, benefits, and education for all admissions, leveraging advanced knowledge to assess medical necessity and required level of care to inform physicians. Analyzes and ensures authorization data and escalates inaccuracies. Develops a client-focused case management plan in collaboration with healthcare team, patient, and caregivers that is consistent with regulatory, accreditation, and regional guidelines. Assists patients with gaining access to care based on their needs, making referrals as appropriate. Coordinates resources and services to assure continuity and quality of care. Attends case management rounds with clinician and updates authorizations and diagnoses as needed. Assesses patient progress toward treatment milestones and care plan goals. Identifies barriers to achieving goals and ensures that they are discussed with the patient and care team thoroughly. Verifies that all services remain consistent with established guidelines and standards. Documents the patients case in all medical files. Reviews benefits/services available to patients, caregivers, and other members of the community and addresses identified concerns. Connects patients and caregivers with the right entities to assist with benefits/coverage needs. Identifies patients ready for disposition planning activities. Develops and communicates a comprehensive disposition plan in collaboration with the patient, caregivers, physician, nurses, social services, and other healthcare providers and agencies. Obtains authorizations as needed for patient services. Recommends and attends professional seminars, workshops, and approved educational programs and workshops. Monitors and reviews operational team data and key metrics applied to own work. Makes suggestions for change or improvement as needed. Ensures adherence to regulatory requirements by implementing policy updates. Essential Responsibilities: Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. Drives services related to the initial case assessment by: interviewing patients and their families to evaluate needs, goals, and current services independently; identifying and proposing process improvements for determining initial eligibility, benefits, and education for all admissions; analyzing and ensuring authorization data (e.g., authorization data regarding admitting/principle diagnoses, bed type(s), and disposition data for accuracy, after visit summary) and correcting and escalating inaccuracies; recommending and designing research plans that identify new and/or existing options to assure that quality, cost-efficient care is provided; and leveraging advanced knowledge to assess medical necessity for hospital admission and required level of care to inform physicians. Provides services related to monitoring and evaluating plan of care by: coordinating resources and services to assure continuity and quality of care, sharing advanced knowledge with others, and developing strategies; updating authorizations, attending case management rounds with clinicians, and updating diagnoses as needed; contacting own patients periodically to assess progress toward treatment milestones and care plan goals, and beginning to coordinate team members to do the same; identifying barriers to achieving goals and ensuring that they are discussed with the patient and care team thoroughly, and guiding team members doing the same; promoting best practices for verifying that all services remain consistent with established guidelines and standards; and documenting/updating the patients case in all medical files while sharing standards with the team. Drives services related to the case-planning process by: creating a client-focused case management plan with treatment goals based on the patients and familys/caregivers needs independently; collaborating independently with health-care team, patient, and caregivers to assure plan of care is safe, agreeable, and appropriate; and validating that the plan is consistent with regulatory, accreditation, and regional guidelines independently, and sharing feedback with team members as needed. Supports efforts to remain updated on current research, policies, and procedures by: researching, recommending, and attending pertinent seminars, workshops, and approved educational programs and workshops specific to professional needs; implementing systems, processes, and methods to maintain team knowledge of community resources; monitoring and/or reviewing operational team data and key metrics applied to own work; making suggestions for change or improvement as needed, and helping others to develop ideas as needed; and implementing policy updates to ensure that regulatory requirements are being met. Provides services related to patient disposition by: performing daily review for early identification of disposition planning activities; developing, evaluating, coordinating, and communicating a comprehensive disposition plan in collaboration with the patient, family, physician, nurses, social services, and other healthcare providers and agencies to meet each patients personal, psychosocial, economic, and cultural needs independently; and leveraging advanced knowledge to create, obtain, and approve authorizations/approvals as needed for services for the patient. Connects patients with existing services by: guiding others to assist patients with gaining access to care based on their needs, integrating or referring them into existing programs/services, and resolving moderately complex issues; referring patients independently to outside entities, ambulatory case managers, care managers, social workers, and/or internal/external resources as appropriate; utilization management for internal case management post acute care services; hospital level of care, post-acute care, skilled nursing facility (SNF), and durable medical equipment (DME), and transition and complex case management and making location-specific adaptations as necessary. Serves as liaison between internal and external care by: reviewing benefits/services available based on regulations or specific coverage to patients, families, and other members of the community, problem solving identified concerns, and connecting patients/families with the right entities to assist with benefits/coverage needs; providing case management to a caseload of low- and medium-risk patients referred to external facilities/agencies independently; applying strategies and concepts to independently propose recommendations in interdisciplinary team meetings with internal and/or external stakeholders; and leveraging advanced knowledge to act as a general resource for physicians, health plan administrators, and contracted vendors. Minimum Qualifications: Bachelors degree in Nursing or related field AND minimum five (5) years of experience in nursing, case management, or a directly related field. Registered Nurse License (California) required at hire

Conduct workforce development intake, eligibility assessments, and case management for diverse populations. | Experience in public service and eligibility verification, but no healthcare or infection prevention background or senior leadership experience. | Job Summary: In addition to the responsibilities listed above, this position is also responsible for serving as a liaison among peer groups (e.g., infection prevention, sterilization); guiding the implementation of standardization of care across the continuum of care; managing surveillance and regulatory reporting for the medical centers and facilities within the region; implementing protocols and workflows at regional facilities; validating and synthesizing reporting (e.g., regional scoreboard, scorecard, dashboard) across the region; educating medical centers, facilities, and physician groups on region-specific infection prevention and control protocols and policies; overseeing region-wide infection prevention educational programs and training local and regional leaders on implementation; leading regional infection prevention teams during situation management related to exposures, recalls, and other events that put patients and the organization at exposure risk; and partnering with medical centers during regulatory and contracted site visits. Essential Responsibilities: Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. Educates others on infection prevention and control by: developing and implementing education programs for hospital and clinical staff and patients on infection prevention and control and new patient care equipment; collaborating with leadership teams to ensure learning needs of customers are aligned with KP and national (e.g., Center for Disease Control and Prevention [CDC], National Healthcare Safety Network [NHSN]) standards; and identifying and disseminating best practices in infection prevention and control to key leaders. Provides expertise in epidemiology by: implementing recommendations following occupational exposure to infectious disease(s) and leading response to emerging infection disease threats and/or exposures; and collaborating with occupational health department to evaluate and refine infection prevention and control policies and/or workflows related to occupational health. Utilizes epidemiological principles to conduct surveillance by: identifying and proactively monitoring infection control problems, disease outbreaks, exposure, epidemics, and pandemics; leading and proactively monitoring surveillance programs to monitor infection control problems, disease outbreaks, exposure, epidemics, and pandemics; and evaluating and driving program progress to address findings from investigations following infection control problems, disease outbreaks, exposure, epidemics, and pandemics. Participating in performance improvement initiatives by: managing and planning the data collection to assess the effectiveness of infection prevention and control programs; interpreting and translating strategic initiatives and vision for employees; ensuring infection prevention and control programs encompass the scope of services provided; implementing recommendations to alleviate routine and complex issues or blockers to performance improvement initiatives; and maintaining ongoing communications with internal committees. Engages in ongoing surveillance by: ensuring implementation of annual infection prevention and control program plan; directing the development and implementation of organizational infection prevention and control program(s); overseeing the implementation of and communicating infection prevention and control policies and protocols; monitoring routine and specialized on-site visits to assess clinical space and practices related to infection prevention/control (e.g., patient waiting areas, respiratory etiquette station, cleaning procedures, sterilization); and identifying and escalating failure to comply with local, state, and federal regulatory and accreditation standards. Minimum Qualifications: Minimum one (1) year(s) of experience managing operational or project budgets. Minimum five (5) years of experience in a leadership role with or without direct reports. Minimum three (3) years of experience in infection prevention, clinical quality management, or a directly related field. Masters degree in Nursing, Public Health, Epidemiology, Microbiology, or related field AND six (6) years of health care/professional experience INCLUDING minimum three (3) years of experience in patient management, occupational health, clinical rounds, laboratory, public health, or a directly related field OR Bachelors degree in Nursing, Public Health, Microbiology, or related field AND minimum eight (8) years of health care/professional experience INCLUDING minimum five (5) years of experience in patient management, occupational health, clinical rounds, laboratory, public health, or a directly related field OR Minimum eleven (11) years of experience in patient management, occupational health, clinical rounds, laboratory, or a directly related field. Infection Control Certificate

Lead product backlog prioritization and delivery of cloud-native software solutions with cross-functional teams. | Over 10 years of product management experience with expertise in Agile methodologies and software delivery. | **Position can be located in any KP footprint - WA, OR, CA, CO, MD, D.C. Posted salary is for WA based candidates only - pay is based on geographic location Job Summary: This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets. This role is also responsible for communicating business goals and objectives to the team. Essential Responsibilities: Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages information relevant to forecasting businesss future technical and operational information needs. Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels. Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. Manages the implementation of technology or business process integration plans. Provides support to senior leadership by providing information regarding business systems, data and process initiatives. Manages systems and business process activities. Provides support to senior leadership by providing information regarding business and technology issues. Leads and coordinates inter- and intra-departmental systems integration activities. Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. Manages resources to ensure deliverable due dates and requirements are met. Manages operational performance reports within and across business functions or areas. Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning. Tracks annual IT staffing, purchasing and operations and capital budgets. Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program. Analyzes identified problems in technology and business solutions to determine cause and desired resolution. Monitors local, national, and international trends and legislative changes in healthcare technology and information systems. Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives. Manages initiatives in alignment with other National initiatives. Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices. Manages the physical security, infrastructure, network, application controls for designated department or area. Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures. Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. Ensures designated department or business area maintains a knowledge repository of current technology and business processes. Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers. Manages information relevant to forecasting businesss future technical and operational information needs. Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels. Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. Manages the implementation of technology or business process integration plans. Provides support to senior leadership by providing information regarding business systems, data and process initiatives. Manages systems and business process activities. Provides support to senior leadership by providing information regarding business and technology issues. Leads and coordinates inter- and intra-departmental systems integration activities. Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. Manages resources to ensure deliverable due dates and requirements are met. Manages operational performance reports within and across business functions or areas. Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning. Tracks annual IT staffing, purchasing and operations and capital budgets. Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program. Analyzes identified problems in technology and business solutions to determine cause and desired resolution. Monitors local, national, and international trends and legislative changes in healthcare technology and information systems. Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives. Manages initiatives in alignment with other National initiatives. Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices. Manages the physical security, infrastructure, network, application controls for designated department or area. Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures. Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications. Ensures designated department or business area maintains a knowledge repository of current technology and business processes. Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers. Minimum Qualifications: Minimum two (2) years management experience. Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum eight (8) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Conduct workforce development intake, eligibility assessments, and case management for diverse populations. | Experience in nursing or case management with a nursing degree and RN license is required, which the candidate does not have. | Job Summary: Provides case management services to a caseload of low- and medium-risk patients. Interviews patients and their caregivers to evaluate needs, goals, and current services. Proposes process improvements for determining initial eligibility, benefits, and education for all admissions, leveraging advanced knowledge to assess medical necessity and required level of care to inform physicians. Analyzes and ensures authorization data and escalates inaccuracies. Develops a client-focused case management plan in collaboration with healthcare team, patient, and caregivers that is consistent with regulatory, accreditation, and regional guidelines. Assists patients with gaining access to care based on their needs, making referrals as appropriate. Coordinates resources and services to assure continuity and quality of care. Attends case management rounds with clinician and updates authorizations and diagnoses as needed. Assesses patient progress toward treatment milestones and care plan goals. Identifies barriers to achieving goals and ensures that they are discussed with the patient and care team thoroughly. Verifies that all services remain consistent with established guidelines and standards. Documents the patients case in all medical files. Reviews benefits/services available to patients, caregivers, and other members of the community and addresses identified concerns. Connects patients and caregivers with the right entities to assist with benefits/coverage needs. Identifies patients ready for disposition planning activities. Develops and communicates a comprehensive disposition plan in collaboration with the patient, caregivers, physician, nurses, social services, and other healthcare providers and agencies. Obtains authorizations as needed for patient services. Recommends and attends professional seminars, workshops, and approved educational programs and workshops. Monitors and reviews operational team data and key metrics applied to own work. Makes suggestions for change or improvement as needed. Ensures adherence to regulatory requirements by implementing policy updates. Essential Responsibilities: • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. • Drives services related to the initial case assessment by: interviewing patients and their families to evaluate needs, goals, and current services independently; identifying and proposing process improvements for determining initial eligibility, benefits, and education for all admissions; analyzing and ensuring authorization data (e.g., authorization data regarding admitting/principle diagnoses, bed type(s), and disposition data for accuracy, after visit summary) and correcting and escalating inaccuracies; recommending and designing research plans that identify new and/or existing options to assure that quality, cost-efficient care is provided; and leveraging advanced knowledge to assess medical necessity for hospital admission and required level of care to inform physicians. • Provides services related to monitoring and evaluating plan of care by: coordinating resources and services to assure continuity and quality of care, sharing advanced knowledge with others, and developing strategies; updating authorizations, attending case management rounds with clinicians, and updating diagnoses as needed; contacting own patients periodically to assess progress toward treatment milestones and care plan goals, and beginning to coordinate team members to do the same; identifying barriers to achieving goals and ensuring that they are discussed with the patient and care team thoroughly, and guiding team members doing the same; promoting best practices for verifying that all services remain consistent with established guidelines and standards; and documenting/updating the patients case in all medical files while sharing standards with the team. • Drives services related to the case-planning process by: creating a client-focused case management plan with treatment goals based on the patients and familys/caregivers needs independently; collaborating independently with health-care team, patient, and caregivers to assure plan of care is safe, agreeable, and appropriate; and validating that the plan is consistent with regulatory, accreditation, and regional guidelines independently, and sharing feedback with team members as needed. • Supports efforts to remain updated on current research, policies, and procedures by: researching, recommending, and attending pertinent seminars, workshops, and approved educational programs and workshops specific to professional needs; implementing systems, processes, and methods to maintain team knowledge of community resources; monitoring and/or reviewing operational team data and key metrics applied to own work; making suggestions for change or improvement as needed, and helping others to develop ideas as needed; and implementing policy updates to ensure that regulatory requirements are being met. • Provides services related to patient disposition by: performing daily review for early identification of disposition planning activities; developing, evaluating, coordinating, and communicating a comprehensive disposition plan in collaboration with the patient, family, physician, nurses, social services, and other healthcare providers and agencies to meet each patients personal, psychosocial, economic, and cultural needs independently; and leveraging advanced knowledge to create, obtain, and approve authorizations/approvals as needed for services for the patient. • Connects patients with existing services by: guiding others to assist patients with gaining access to care based on their needs, integrating or referring them into existing programs/services, and resolving moderately complex issues; referring patients independently to outside entities, ambulatory case managers, care managers, social workers, and/or internal/external resources as appropriate; utilization management for internal case management post acute care services; hospital level of care, post-acute care, skilled nursing facility (SNF), and durable medical equipment (DME), and transition and complex case management and making location-specific adaptations as necessary. • Serves as liaison between internal and external care by: reviewing benefits/services available based on regulations or specific coverage to patients, families, and other members of the community, problem solving identified concerns, and connecting patients/families with the right entities to assist with benefits/coverage needs; providing case management to a caseload of low- and medium-risk patients referred to external facilities/agencies independently; applying strategies and concepts to independently propose recommendations in interdisciplinary team meetings with internal and/or external stakeholders; and leveraging advanced knowledge to act as a general resource for physicians, health plan administrators, and contracted vendors. Qualifications:Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Acts with Compassion • Business Relationship Management • Community Health • Company Representation • Confidentiality • Health Care Compliance • Health Care Quality Standards • Information Gathering • Maintain Files and Records • Managing Diverse Relationships • Member Service • Patient Safety • Quality Assurance and Effectiveness • Relationship Building • Written Communication Minimum Qualifications: • Bachelors degree in Nursing or related field AND minimum five (5) years of experience in nursing, case management, or a directly related field. • Registered Nurse License (California) required at hire Preferred Qualifications: • Certified Case Manager (CCM) in the state where care is provided. • Minimum one (1) year of experience in a leadership role with or without direct reports. Employment Type: Standard

You conduct eligibility assessments, case management, and workforce development services for diverse populations. | You have experience in eligibility work and IT deployment management but lack the senior leadership and strategic program management experience required. | Program Manager VI, Strategy Execution, Healthcare Technology Management - Biomedical Equipment This position can be remote, but you must reside in any of the following states: HI, CA, OR, WA, CO, GA, MD, VA, D.C The Program Manager VI, Strategy Execution, Healthcare Technology Management - Biomedical Equipment will report to the Vice President Health Care Technology Management, works in collaboration with Executive Directors and regional leaders to implement Enterprise standards for the maintenance and management of General Biomedical Technology. Acts as a subject matter expert for General Biomedical Technology for KPs HTM team related to Capital Technology Planning and Refresh, Service and Maintenance Strategies, Vendor relations and escalation, and Total Cost of Ownership. Job Summary: In addition to the responsibilities listed below, this senior technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring expert level consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members. Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others. Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Analyzes, integrates, and manages program plans for the most complex program initiatives which include scope identification and management, schedules, inter-dependencies, and resource forecasts. Manages and monitors the program financials of large, high profile, dynamic program initiatives. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Assists in the establishment and management of proper program management practices in regard to allocation of resources, schedules and task assignments. This role may perform project management duties in addition to program management responsibilities. Drives the completion of the work of multiple program teams. Evaluates internal and/or external resources and provides feedback on team composition based on the alignment of team member skills and program demands. Creates and communicates a clear vision of program goals and objectives to the team. Provides guidance and feedback to team members. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Determines program goals, influences the prioritization of deliverables, coordinates all business processes (e.g. program change management, communication) and facilitates decisions necessary for program delivery by partnering with program sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences. Engages with executive stakeholders to identify long term value to the organization and define success. Reviews vendor performance to provide direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Facilitates contract negotiations with vendors, and reviews and resolves issues with vendor invoices. Minimum Qualifications: Minimum five (5) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management. Minimum five (5) years experience in a leadership role with or without direct reports. Bachelors degree from an accredited college or university and minimum twelve (12) years experience in project management or a directly related field, including minimum seven (7) years program management experience OR Minimum fifteen (15) years experience in project management or a directly related field including minimum seven (7) years program management experience. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Project Management; Project Management Tools; Risk Assessment; Quality Assurance Process; Service Focus; Strategic Program Management

Contribute to projects, develop reports and analytics, manage projects, learn new applications, and job shadow in various functional areas. | Seeking an intern with business or healthcare-related majors, strong communication, project focus, and proficiency in MS Office and data visualization tools. | 2026 Summer Intern Location: This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working from the following location: Walnut Creek, CA. Department Details: The California Sales & Account Management organization represents the go-to-market teams that sell and renew in the marketplace, primarily across California large commercial and other sales and account management functions. We are accountable for the successful execution of Kaiser Permanente's: - Growth and retention of California large commercial membership - Bringing revenue to the organization from customers - Meeting the organization's margin goal Internship Projects: Contributing to a designated project or initiative to meet a KP business objective. Report development and analytics. Project management - planning, execution, and measurement. Learning new applications needed to complete assignments or support the execution of business objectives. Job shadowing in other functional areas. Performing additional duties as required. Target Majors: Business Administration; Public Health; Healthcare Administration Target Skillset: Independent, works well with ambiguity, self-starter, organized, project focused, goal oriented, strong communication skills both written an verbal, innovative and creative thinker. MS PowerPointMS ExcelMS WordExcellent Communication SkillsPowerBI and/or Tableau Job Summary: Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, youll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply. Essential Responsibilities: • Contributing to a designated project or initiative to meet a KP business objective. • Report development and analytics. • Project management - planning, execution, and measurement. • Learning new applications needed to complete assignments or support the execution of business objectives. • Job shadowing in other functional areas. • Performing additional duties as required.

Providing high-level executive and operational support to C-level executives and managing complex administrative tasks. | Over 5 years supporting executives with skills in calendar management, compliance initiatives, and operational efficiency, but lacking direct claims or healthcare referral processing experience. | Job Summary Supports data collection/interpretation by designing and testing system configuration changes, inputting claims details in claims databases, and utilizing a full working knowledge of KP systems. Identifies and escalates missing referral data, not originally obtained during case documentation, verifies details in referral requests and/or authorizations, and plans and schedules the completion and submission of audit reports. Acts in compliance with KP policies by applying and seeking clarification on compliance protocols, answering questions for team members and specific external contacts on relevant compliance standards, regulatory policies, laws, or accreditation standards. Assists with the collection of business requirements, develops project milestones for strategic projects, conducts analysis in response to standard and non-standard claims process/system issues, and monitors performance metrics. Supports member identification/support processes by analyzing and responding to inquiries, and communicating with internal teams (e.g. OCI, benefits, medical service contracting) to develop resolutions that should be proposed to providers and members. Essential Responsibilities • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. • Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. • Supports the payment of claims by: reviewing or adjudicating standard and non-standard claims to ensure that all expenditures are properly adjudicated and paid on time in accordance with contractual benefits; and communicating with claims adjudicators, vendors, and stakeholders to provide claims information (e.g. pay decisions, clinical determinations, referral matching) back to adjudicators on payment approval/denial, under minimal guidance. • Acts in compliance with KP policies by: applying and seeking clarification on policies and procedures which support compliance protocols; answering questions for others in the broader organization and contracted providers on relevant documentation, policies, and processes related to referrals, authorization processes, utilization review; and using comprehensive foundational knowledge of claims processing to identify relevant compliance standards, regulatory policies, laws, or accreditation standards that should be incorporated into compliance training. • Supports data collection/interpretation by: helping others identify and design required system configuration changes, and testing system configuration changes to ensure they are error-free; inputting claims details and updating data in the claims database across various regions; and independently creating and maintaining databases and using automated tools which improve workflow. • Supports member identification/support processes as directed by: analyzing and responding to inquiries regarding claims-payment issues or provider disputes; and communicating with internal teams (OCI, benefits, medical service contracting) to develop resolutions that should be proposed to providers and members when addressing claims and benefits inquiries. • Contributes to improvements to operations and technology processes by: assisting with the collection of business requirements and developing project milestones for strategic projects designed to remediate issues for impacted groups and improve claims and referral operating efficiency; conducting analysis on claims, referral, or other system processes in response to standard and non-standard claims errors to identify root cause of escalations and process issues; and implementing and monitoring performance metrics to track the success of strategic improvement projects. • Maintains the intake and management of referral requests by: interpreting broad guidelines to collect inpatient medical data (e.g., charts, records) from internal staff or clinicians, outside providers, and members to determine coverage/benefits and make a referral; identifying and escalating missing patient data not originally obtained during case documentation (e.g., admission, discharge, electronic medical record, demographic) in the referral system so that providers can ensure coordination of care; and independently planning and scheduling the completion and submission of audit reports to ensure referrals have been processed according to quality standards. Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Business Operations • Compliance Management • Computer Literacy • Customer Experience • Data Entry • Data Stewardship • Insurance • Insurance Coding Minimum Qualifications • Minimum one (1) year of experience in Referral Services, Claims Membership, Medical Claims, Contracting with Medical Providers, Referral Processing, Authorization/Referral Claims Administration or a directly related field. • Bachelors degree in General Studies, Nursing, Public Health, Social Work, Medicare, Computer Science, Health Care Administration, Business, Health Plan Administration, Insurance Administration, Finance, Pharmacy, or related field AND minimum one (1) year of experience in Claims Consulting, Referral Claims Administration, Customer Service, Automated Claims Systems, Administrative Services, or a directly related field OR Minimum four (4) years of experience in referral processing, authorization/referral claims administration, administrative services, customer service or a directly related field. Preferred Qualifications • Two (2) years of experience in healthcare or another heavily regulated industry (e.g., Banking). • Two (2) years of experience with databases and spreadsheets.

Supporting C-level executives through calendar, travel, and operational coordination in dynamic environments. | You meet the education requirement and have relevant operational experience but lack the leadership and healthcare management experience required for this role. | MEDICAL OFFICE SERVICES MANAGER II, AMBULATORY (PRIMARY CARE) - TACOMA WA POSITION HAS RESPONSIBILITY/OVERSIGHT OF BOTH PRIMARY CARE AND OVERALL BUILDING FUNCTIONS AT THIS LOCATION STRONG LEADERSHIP SKILLS WITH AN ABILITY TO BUILD A COLLABORATIVE CULTURE - HIGHLY PATIENT-EXPERIENCE MINDED ANTICIPATED TOTAL NUMBER OF DIRECT REPORTS TO APPROXIMATELY BE BETWEEN 2-15 AT THIS TIME - RN A PLUS, BUT NOT REQ'D! Job Summary: In addition to the responsibilities listed below, this role is also responsible for leading and managing larger care centers, a team of direct reports, and a department manager to oversee the logistical coordination, operational integration, and unique challenges associated with assigned medical offices; ensures efficient and effective delivery of healthcare services and compliance with regulatory standards; acting as the primary liaison between medical office teams and organizational leadership to align strategic goals; represents Kaiser Permanente (KP) by partnering with internal and external stakeholders to showcase the delivery model and drive collaboration across departments; collaborates with member experience and access teams to support regional projects and drive initiatives for operational and patient care improvements; ensuring operational readiness by overseeing schedules, patient workflows, and facility management; addressing highly complex operational challenges to drive service excellence and patient satisfaction; developing and implementing strategies to drive continuity in patient experience, ensuring resolution of member challenges and complaints and leading communications with matrixed teams to ensure seamless care navigation; overseeing strategies to ensure improvement of performance metrics related to patient access, quality, and financial targets; overseeing safety and emergency preparedness efforts, including compliance with workplace safety and emergency protocols; leads patient care-focused initiatives by overseeing performance metrics related to access, quality, and financial targets, with a strong emphasis on Consistent Disease State Management (CDSM) and other key quality measures; leading process improvement initiatives to optimize workflows, reduce waste, and enhance overall operational efficiency; and ensuring all members receiving care within the facility experience high-quality service and coordinated support. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Essential Responsibilities: Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments; identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies; developing and guiding short- and long-term operational initiatives and managing program, services, and/or systems; assuming accountability for human resource management related to performance measurement and employee management; leading continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction. Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant data gathered, and analysis while ensuring guideline and regulation alignment; aligning patient care management solutions across departments and/or service lines; monitoring and/or managing resources as needed in clinical areas to ensure appropriate assignment and utilization; leading multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; assisting the design of emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives. Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives. Minimum Qualifications: Minimum four (4) years of experience in a leadership role with or without direct reports. Minimum three (3) years of customer or member/patient service experience. Bachelor's degree in a business, nursing, health care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR Minimum (8) years of experience in business operations, clinical health care, or a directly related field. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Issues and Crisis Management; Change Management; Business Process Improvement; Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Financial Acumen; Human Resources Systems; Workforce Planning; Conflict Resolution; Stakeholder Management; Legal And Regulatory Requirements; Calendar Management; Microsoft Office; Health Care Quality Standards; Information Systems; Training

Patrol and inspect facilities to detect and deter crimes and unsafe conditions while assisting individuals and preparing incident reports. | Requires 2 years of recent experience in military, law enforcement, or security and a high school diploma, plus obtaining a state security certificate. | Job Summary: Under the immediate supervision of the Assistant Security Manager, the Security Officer identifies crime, security and safety risks in and around Kaiser facilities and initiates appropriate action to remove or reduce those risks. The Security Officer also assists all patients, visitors and staff. Essential Responsibilities: Patrol and inspect facilities and grounds on a regular basis to detect and deter crimes, security violations and unsafe conditions. Prepare relating crime, incident or lost and found reports. Display age appropriate security interactions when dealing with members, patients, visitors and staff. Protect patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations. Standby as requested in certain situations to prevent disturbed or menacing patients, visitors or anyone else from being a danger to themselves or others. To assist the medical staff in controlling and restraining these individuals as necessary. Provide personal escorts, physical assistance, authorized vehicle assistance and information to patients, visitors and employees. Assist in the transfer and control of cash, payroll and drugs. Controls access to specific areas as identified by the Assistant Security Manager, Division Security Manager or Administrator. Lock and unlock facilities on a regular basis and additionally, as requested by staff. Monitors and maintains closed circuit TV surveillance and two way radio systems. Respond to burglary or fire alarms and take appropriate action. Coordinate safety and security procedures during emergencies. Clear and reset alarm systems. Maintain contact and coordinate alarm data with the alarm monitoring company. Control traffic flow within areas and enforce parking regulations as needed at the Medical Center or Medical facilities. As assigned, the Designated Shift Lead Officer, under the direction of the Assistant Security Manager, direct and coordinate the various duties of Security personnel assigned to the shift. Performs other duties as requested. Basic Qualifications: Experience Minimum two (2) years of recent experience in military, law enforcement, security & safety, or equivalent. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration Department of Public Safety Standards and Training Security Officer Certificate (Oregon) within 3 months of hire Drivers License (in location where applicable) Additional Requirements: Working knowledge of Oregon Criminal Statutes. Working knowledge of safety and security guidelines, security procedures and Division policies and procedures. FM Radio Operation. Familiar with 10 code procedures. Crisis Intervention skills. Computer keyboard operation. Good verbal and written communication skills. Must be able to perform physical duties associated with this position. Preferred Qualifications: Four (4) years of healthcare/hospital experience. Thorough knowledge of Oregon Criminal Statutes. Oregon or Washington Police Academy. Thorough knowledge of safety and security guidelines, security procedures and Division policies and procedures. Trained in Cardiopulmonary Resuscitation. FM Radio Operation. 10 Code Procedures. CCTV Operation. Computer Keyboard Operation. Crisis Intervention skills.

Patrol and inspect facilities to detect and deter crimes and unsafe conditions, prepare reports, and protect individuals in danger. | Minimum two years of recent experience in military, law enforcement, security or equivalent, plus a high school diploma and state certification. | Job Summary: Under the immediate supervision of the Assistant Security Manager, the Security Officer identifies crime, security and safety risks in and around Kaiser facilities and initiates appropriate action to remove or reduce those risks. The Security Officer also assists all patients, visitors and staff. Essential Responsibilities: Patrol and inspect facilities and grounds on a regular basis to detect and deter crimes, security violations and unsafe conditions. Prepare relating crime, incident or lost and found reports. Display age appropriate security interactions when dealing with members, patients, visitors and staff. Protect patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations. Standby as requested in certain situations to prevent disturbed or menacing patients, visitors or anyone else from being a danger to themselves or others. To assist the medical staff in controlling and restraining these individuals as necessary. Provide personal escorts, physical assistance, authorized vehicle assistance and information to patients, visitors and employees. Assist in the transfer and control of cash, payroll and drugs. Controls access to specific areas as identified by the Assistant Security Manager, Division Security Manager or Administrator. Lock and unlock facilities on a regular basis and additionally, as requested by staff. Monitors and maintains closed circuit TV surveillance and two way radio systems. Respond to burglary or fire alarms and take appropriate action. Coordinate safety and security procedures during emergencies. Clear and reset alarm systems. Maintain contact and coordinate alarm data with the alarm monitoring company. Control traffic flow within areas and enforce parking regulations as needed at the Medical Center or Medical facilities. As assigned, the Designated Shift Lead Officer, under the direction of the Assistant Security Manager, direct and coordinate the various duties of Security personnel assigned to the shift. Performs other duties as requested. Basic Qualifications: Experience Minimum two (2) years of recent experience in military, law enforcement, security & safety, or equivalent. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration Department of Public Safety Standards and Training Security Officer Certificate (Oregon) within 3 months of hire Drivers License (in location where applicable) Additional Requirements: Working knowledge of Oregon Criminal Statutes. Working knowledge of safety and security guidelines, security procedures and Division policies and procedures. FM Radio Operation. Familiar with 10 code procedures. Crisis Intervention skills. Computer keyboard operation. Good verbal and written communication skills. Must be able to perform physical duties associated with this position. Preferred Qualifications: Four (4) years of healthcare/hospital experience. Thorough knowledge of Oregon Criminal Statutes. Oregon or Washington Police Academy. Thorough knowledge of safety and security guidelines, security procedures and Division policies and procedures. Trained in Cardiopulmonary Resuscitation. FM Radio Operation. 10 Code Procedures. CCTV Operation. Computer Keyboard Operation. Crisis Intervention skills.

Provide high-level executive and operational support to C-level executives including calendar management, travel coordination, and process improvement. | Experience supporting senior executives with strong organizational, communication, and operational skills. | Job Summary: Supports data collection/interpretation by designing and testing system configuration changes, inputting claims details in claims databases, and utilizing a full working knowledge of KP systems. Identifies and escalates missing referral data, not originally obtained during case documentation, verifies details in referral requests and/or authorizations, and plans and schedules the completion and submission of audit reports. Acts in compliance with KP policies by applying and seeking clarification on compliance protocols, answering questions for team members and specific external contacts on relevant compliance standards, regulatory policies, laws, or accreditation standards. Assists with the collection of business requirements, develops project milestones for strategic projects, conducts analysis in response to standard and non-standard claims process/system issues, and monitors performance metrics. Supports member identification/support processes by analyzing and responding to inquiries, and communicating with internal teams (e.g. OCI, benefits, medical service contracting) to develop resolutions that should be proposed to providers and members. Essential Responsibilities: • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. • Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. • Supports the payment of claims by: reviewing or adjudicating standard and non-standard claims to ensure that all expenditures are properly adjudicated and paid on time in accordance with contractual benefits; and communicating with claims adjudicators, vendors, and stakeholders to provide claims information (e.g. pay decisions, clinical determinations, referral matching) back to adjudicators on payment approval/denial, under minimal guidance. • Acts in compliance with KP policies by: applying and seeking clarification on policies and procedures which support compliance protocols; answering questions for others in the broader organization and contracted providers on relevant documentation, policies, and processes related to referrals, authorization processes, utilization review; and using comprehensive foundational knowledge of claims processing to identify relevant compliance standards, regulatory policies, laws, or accreditation standards that should be incorporated into compliance training. • Supports data collection/interpretation by: helping others identify and design required system configuration changes, and testing system configuration changes to ensure they are error-free; inputting claims details and updating data in the claims database across various regions; and independently creating and maintaining databases and using automated tools which improve workflow. • Supports member identification/support processes as directed by: analyzing and responding to inquiries regarding claims-payment issues or provider disputes; and communicating with internal teams (OCI, benefits, medical service contracting) to develop resolutions that should be proposed to providers and members when addressing claims and benefits inquiries. • Contributes to improvements to operations and technology processes by: assisting with the collection of business requirements and developing project milestones for strategic projects designed to remediate issues for impacted groups and improve claims and referral operating efficiency; conducting analysis on claims, referral, or other system processes in response to standard and non-standard claims errors to identify root cause of escalations and process issues; and implementing and monitoring performance metrics to track the success of strategic improvement projects. • Maintains the intake and management of referral requests by: interpreting broad guidelines to collect inpatient medical data (e.g., charts, records) from internal staff or clinicians, outside providers, and members to determine coverage/benefits and make a referral; identifying and escalating missing patient data not originally obtained during case documentation (e.g., admission, discharge, electronic medical record, demographic) in the referral system so that providers can ensure coordination of care; and independently planning and scheduling the completion and submission of audit reports to ensure referrals have been processed according to quality standards.

Lead product strategy and backlog prioritization for digital products, collaborating with cross-functional teams to deliver customer-focused solutions. | Over 10 years of product management experience with Agile methodologies, strong technical and strategic skills, but no direct ServiceNow IRM experience. | Job Summary: This senior individual contributor role focuses on defining and executing product strategy for ServiceNow Integrated Risk Management solutions, ensuring alignment with enterprise risk management objectives, regulatory compliance, remediation workflows, and predictive analytics. The role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, tracking OKR-s and making decisions on capabilities to bring to market. The candidate is expected to serve as a leader for product teams, collaborate with stakeholder groups to support product adoption, own backlog and prioritization, and maintain platform integrity and scalability. This role is also responsible for performing internal and external discovery to evaluate IRM solutions that support enterprise risk posture, compliance and continuous monitoring. Essential Responsibilities: Champion IRM capabilities across the enterprise by conducting proposal sessions, guiding new feature development, and leading demos for stakeholders. Partner with business leaders to align IRM roadmap with enterprise governance objectives. Lead initiatives to automate manual processes with ServiceNow IRM workflows. Identify gaps in current processes and drive enhancements through Customer Boards, ServiceNow new features, rapid prototyping, and user feedback loops. Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Key Responsibilities: Defines product strategy and vision, and develops product roadmaps from ideation to launch for IRM features by making decisions on enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings and key results; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Leads the product team throughout the product management lifecycle by coordinating resolution of internal and external dependencies; removing roadblocks; and ensuring timely delivery. Partners with operations and market stakeholders to drive product adoption and readiness, including coordinating training for production support teams. Responsible for agile ceremonies such as backlog grooming and prioritization, sprint planning, and user story acceptance to maintain output and alignment. Conducts feature demos for stakeholders, provides product expertise and peer consultation, and incorporates user feedback along with industry best practices. Performs internal and external discovery for new and existing features by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Qualifications:Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Analytical Skills • Client Focus • Conflict Resolution • Cross Department Coordination • Debugging and Troubleshooting • Delegation • Demonstrating Personal Flexibility • Getting Work Done Through Others • IT Service Design and Introduction • IT Service Improvement • IT Standards, Procedures & Policies • ITIL (Information Technology Infrastructure Library) Consultation • Innovative Mindset • Managing Diverse Relationships • Mentoring and Coaching • Negotiation • Organizational Skills • Relationship Building • Risk Management • Technical Communication • Technical Documentation • Vendor Management Minimum Qualifications: • Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. • Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. • Minimum one (1) year experience in a leadership role with or without direct reports. Preferred Qualifications: • ServiceNow IRM and GRC Application • Expertise in designing workflows for risk identification, assessment, and remediation. Strong understanding of risk taxonomy, control libraries, and compliance mapping within ServiceNow. • Master's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field. • Three (3) years stakeholder management experience. • Three (3) years experience working with product ideation and design thinking. • Three (3) years experience working with A/B testing, rapid prototyping, and other methods of product validation. • Three (3) years experience in business analysis. • Two (2) years experience delivering presentations to management. • Two (2) years experience in process improvement. • Two (2) years experience in change management. • Four (2) years experience conducting ROI analysis and quantifying value of business initiatives. • Two (2) years experience in human centered design. • Three (2) years experience in strategic planning and building product roadmaps. • Two (2) years data analytics experience. • Two (2) years product owner experience Employment Type: Standard

Provide executive and administrative support to C-level executives and manage operational processes. | Requires senior-level leadership, strategic consulting, and cross-functional project management experience supporting executives. | Job Summary: In addition to the responsibilities listed below, this technical/functional leader also serves as a dedicated consultant for executive leader(s). This includes serving as an advisor and thought-partner to assigned executive(s) by structuring undefined issues, consolidating information to formulate recommendations, and providing consulting capabilities to support an executives strategic agenda. This also includes overseeing department/functional area operations, including budget, performance management, and strategic planning. This consultant role is responsible for supporting executive(s) in visualizing, evaluating, and optimizing the structure of their teams and business area or market; scoping complex projects in partnership with business leads based on executive goals and direction; identifying new tools and processes to support administrative functions of executive assistants and executives; and ensuring working teams understand the format and level of specificity of recommendations and analyses to be presented to executive(s). Finally, this position is also responsible for synthesizing complex data and situations to determine key decisions and actionable opportunities; representing executive(s) in discussions on high impact or highly confidential matters; and leading special projects where existing capacity is insufficient or where political dynamics require close representation of the executives strategy and agenda. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. • Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; working with stakeholders to develop goals and set the prioritization of deliverables; developing a menu of solutions for complex, competing, or ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences. • Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. • Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate. • Develops requirements, or leads a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. • Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes. • Manages complex, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. • Serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. • Designs, leads, and serves as an expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. • Leads the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. • Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. • Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. • Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Providing executive and operational support, managing calendars, coordinating strategic initiatives, and improving processes. | Over 5 years supporting executives and managing operations, but lacks senior-level strategic consulting experience required. | Job Summary: In addition to the responsibilities listed below, this technical/functional leader also serves as a dedicated consultant for executive leader(s). This includes serving as an advisor and thought-partner to assigned executive(s) by structuring undefined issues, consolidating information to formulate recommendations, and providing consulting capabilities to support an executives strategic agenda. This also includes overseeing department/functional area operations, including budget, performance management, and strategic planning. This consultant role is responsible for supporting executive(s) in visualizing, evaluating, and optimizing the structure of their teams and business area or market; scoping complex projects in partnership with business leads based on executive goals and direction; identifying new tools and processes to support administrative functions of executive assistants and executives; and ensuring working teams understand the format and level of specificity of recommendations and analyses to be presented to executive(s). Finally, this position is also responsible for synthesizing complex data and situations to determine key decisions and actionable opportunities; representing executive(s) in discussions on high impact or highly confidential matters; and leading special projects where existing capacity is insufficient or where political dynamics require close representation of the executives strategy and agenda. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; working with stakeholders to develop goals and set the prioritization of deliverables; developing a menu of solutions for complex, competing, or ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences. Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate. Develops requirements, or leads a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes. Manages complex, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Designs, leads, and serves as an expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. Leads the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: Minimum four (4) years experience planning and leading in a strategic capacity on highly complex or highly visible projects, programs, or initiatives. Minimum four (4) years experience consulting with senior leaders at the SVP level or above. Minimum two (2) years experience developing and delivering executive communications. Minimum two (2) years experience in a leadership role with or without direct reports. Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eleven (11) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements:

Supervises strategic planning, project execution, and process improvements across teams, ensuring compliance and fostering collaboration. | Requires 1+ year leadership experience, proficiency in project management, and a background in healthcare or business operations; your experience aligns well with these requirements. | Job Summary Supervises strategic business planning and development by driving and influencing the application of strategies for gathering of data to achieve business objectives and informing key business decisions. Leads project execution and management by overseeing direct team members collaborations with stakeholders across teams and applying strategies to ensure expectations are met. Supervises process monitoring and improvement by supervising team members to perform routine and complex processes and defining requirements. Promotes legal, regulatory, and compliance adherence by supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Supervises the development of policies and procedures by implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope. Supervises training efforts for customers by supervising team members who develop training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope. • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives. • Supervises strategic business planning and development by: driving and influencing the application of strategies for gathering data via interviews, surveys, focus groups, and databases and defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions; organizing, leading, and defining project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as supervising individuals who complete similar work; and supervising team members to collaborate cross-functionally to align on the project scope, and a wide range of project deliverables and timelines for team initiatives. • Manages project execution and management efforts by: establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations to ensure the projects execution and project-based changes are implemented; influencing the development of strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and guiding others in the department to do the same; and driving and influencing the development of strategies focused on client and stakeholder relationships to ensure that all project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and guiding others in the department to do the same. • Drives process monitoring and improvement by: leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent; managing team members to maintain, optimize, and transform highly complex and long-term processes to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; managing team members to develop research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); influencing the development of strategies to collect data to determine the nature and requirements of process related improvements; managing stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and managing the preparation of documentation to communicate updates, changes, or adjustments to function-wide systems, processes, accreditation, or compliance. • Promotes legal, regulatory, and compliance adherence by: supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and coordinating a wide range of complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers). • Supervises efforts to develop policies and procedures by: implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and supervising team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. • Supervises training efforts for customers by: supervising team members who develop training requirements to ensure compliance with regulatory and internal standards; supervising team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and coordinating the development of a wide range of complex project-based training curriculum for a wide variety of operations related activities. Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Constructive Feedback • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Leadership • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Strategic Thinking • Team Building • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Business Acumen • Business Documentation • Business Planning • Business Process Improvement • Business Strategy Leadership • Collaborative Innovation • Data Stewardship • Health Care Outcome Data • Operations Management • Project Management • Systems Thinking • Work Process Design Minimum Qualifications • Minimum one (1) year of experience in a leadership role with or without direct reports. • Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND two (2) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum five (5) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field. Preferred Qualifications • Three (3) years of experience in a leadership role of a large matrixed organization. • Two (2) years of experience in project management.

Implementing sales and retention strategies for health insurance accounts, building relationships, and executing renewals and sales processes. | Minimum 2 years in sales or related field, California health insurance license within 3 months, and a relevant bachelor's degree. | Selected candidate will reside in the LA Basin and/or Orange Coutny area Job Summary: Implements standard and non-standard sales and retention strategy for health insurance or workers compensation accounts with minimal guidance. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to inform account planning, and gain buy-in from senior leaders. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and working product knowledge, and resolving or escalating concerns. Builds working knowledge of customer businesses and develops account strategies in alignment with customer goals. Collaborates internally and externally to develop account strategy, including contributing to communication, and providing assistance to customer channel. Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with minimal guidance. Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market. Essential Responsibilities: Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to ensure contract, benefit/service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) with minimal guidance; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with minimal guidance. Demonstrates commitment to KP sales and retention goals by: implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market. Contributes to the execution of sales and renewals by: implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention. Minimum Qualifications: Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Accident and Health Insurance License (California) within 3 months of hire

Providing senior-level administrative and executive support to C-suite and board leadership in nonprofit and corporate settings. | Over 10 years of executive administrative experience with skills in organizational leadership, project coordination, and communication. | IT'S AN EXCITING TIME TO JOIN KAISER PERMANENTE! OUR SEATTLE WA CAPITOL HILL CENTRAL HOSPITAL IS EXPANDING! EXPANDING OUR HOSPITAL CAPACITY DIRECTLY SUPPORTS OUR MISSION TO PROVIDE HIGH-QUALITY, INTEGRATED CARE. IT STRENGTHENS OUR ABILITY TO DELIVER ON THE KAISER PERMANENTE MODEL -- COORDINATED, PATIENT-CENTERED CARE THAT LEADS TO BETTER OUTCOMES AND HIGHER MEMBER SATISFACTION. • * CURRENT/RECENT CRITICAL CARE, ICU/IMCUEXPERIENCE NEEDED WITHIN THE LAST 2 YEARS - CURRENT PREFERRED ** (4) SHIFTS/WEEK - 1:00PM - 11:45PM - WEEKEND ROTATION ONCE EVERY 4-5 WEEKS Job Summary: In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery systems and practice standards in several locations; supporting investigations into patient/family/member concerns regarding patient care and services; supporting collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; allocating resources in assigned clinical areas to ensure appropriate assignment and utilization; supervising the use and maintenance of equipment, supplies and medications; supporting the creation of a safe environment for patients and employees; maintaining clinical expertise, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Essential Responsibilities: • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope. • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives. • Supervises hospital administrative functions to support patient care by: facilitating team meetings and/or management decisions and identifying action items, taking into consideration compliance timelines and financial commitments; facilitating and maintaining utilization and productivity to achieve performance targets; maintaining and ensuring collection of data, interpreting data, and taking action; supervising cross-functional activities including workplace and patient safety, labor relations, and quality/risk management issues; maintaining survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and delivering requested audit documentation, information, and reports; and ensuring budget targets are met by assuming accountability for appropriate staffing, patient placement, and/or other relevant decisions as required. • Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant program impact; supervising data collection to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving direct patient care management; coordinating resources in hospital areas to ensure appropriate assignment and utilization; supervising multidisciplinary hospital team(s) and holding team(s) accountable for performance as needed; helping implement emergency preparedness programs; ensuring others are up-to-date with the teams emergency preparedness plan, ensuring recovery plans are implemented, ensuring staff are trained and understand expectations for during and after an emergency; coaching the team and monitoring implementation and delivery on objectives; and supervising and coaching the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards. • Supervises improvements to operations and technology processes by: executing the work of cross-functional teams on strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency, and escalates as needed; responding to escalations to improve the performance of operations system processes and address quality and safety issues; monitoring strategic plans with the goal of achieving integrated services across the continuum of care; and monitoring performance metrics to track the success of strategic improvement projects. • Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: monitoring the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; ensuring compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and contributing to the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care. Qualifications:Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Constructive Feedback • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Leadership • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Strategic Thinking • Team Building • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Emergency Preparedness • Evidence-Based Medicine Principles • Nursing Principles • Patient Safety • Confidentiality • Maintain Files and Records Minimum Qualifications: • Minimum two (2) years of experience in patient care delivery. • Associates degree in a Business, Nursing, Health Care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR minimum three (3) years of experience in business operations, clinical health care, or a directly related field. • Minimum one (1) year of experience in a leadership role with or without direct reports. • Registered Nurse License (Washington) required at hire OR Compact License: Registered Nurse required at hire • Advanced Cardiac Life Support required at hire • Basic Life Support required at hire Preferred Qualifications: • Bachelor's degree in Nursing (BSN). • Pediatric Advanced Life Support (PALS) certification from the American Heart Association. Employment Type: Standard

Leads strategic planning, manages projects, and oversees process improvements and compliance efforts within a large organization. | Requires 5+ years in leadership roles, experience managing budgets, and expertise in business strategy, data management, and healthcare operations. | Primary Location Renton, Washington Schedule Full-time Shift Day Salary $112200 - $145200 / year Job Number 1406196 Date Posted 02/17/2026 Job Summary: Leads strategic business planning and development by conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals. Manages project execution and management by establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations and influencing the development of strategies to ensure expectations are met. Drives process monitoring and improvement by leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent. Monitors legal, regulatory, and compliance adherence by managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Leads the development of policies and procedures by enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope. Leads training efforts by leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities: • Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. • Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. • Leads strategic business planning and development by: conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals, which may include: writing grant proposals and conducting and publishing research; organizing, leading, and defining advanced structures of work including project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as serve as a director when needed; and leading team members to collaborate cross-functionally to align on the project scope, and highly complex and long-term project deliverables and timelines for department or functional initiatives. • Oversees project execution and management efforts by: championing team members to collaborate with stakeholders across functions and organizations to ensure the project is executed and project-based changes are implemented; sponsoring advanced strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and engaging others across function and organization to implement them; and setting standards across organizations and influencing enterprise expectations for project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and engaging others across function and organization to implement them. • Champions process monitoring and improvement by: partnering and influencing the decisions of cross-functional leadership to transform cross-regional business objectives and processes; empowering team leaders to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; establishing organizational priorities for research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); establishing industry leading standards and priorities for strategies to collect data to determine the nature and requirements of process related improvements; driving cross-functional stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and leading and empowering teams to provide the preparation of documentation to communicate updates, changes, or adjustments to enterprise systems, processes, accreditation, or compliance. • Monitors legal, regulatory, and compliance adherence by: managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and encouraging others to perform highly complex and long-term project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), collective bargaining agreements, and within established service expectations. • Leads efforts to develop policies and procedures by: enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and leading team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. • Leads training efforts for by: leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards; leading team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and leading others to develop highly complex and long-term project-based training curriculum for a wide variety of operations related activities. Knowledge, Skills and Abilities: (Core) • Ambiguity/Uncertainty Management • Attention to Detail • Business Knowledge • Communication • Constructive Feedback • Critical Thinking • Cross-Group Collaboration • Decision Making • Dependability • Diversity, Equity, and Inclusion Support • Drives Results • Facilitation Skills • Health Care Industry • Influencing Others • Integrity • Leadership • Learning Agility • Organizational Savvy • Problem Solving • Short- and Long-term Learning & Recall • Strategic Thinking • Team Building • Teamwork • Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) • Business Acumen • Business Documentation • Business Planning • Business Process Improvement • Business Strategy Leadership • Collaborative Innovation • Data Stewardship • Health Care Outcome Data • Operations Management • Project Management • Systems Thinking • Work Process Design Minimum Qualifications: • Minimum one (1) year of experience managing operational or project budgets. • Minimum five (5) years of experience in a leadership role with or without direct reports. • Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND Minimum six (6) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum nine (9) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field. Preferred Qualifications: • Two (2) years of experience managing operational or project budgets. • Four (4) years of experience in a leadership role of a large matrixed organization. Primary Location: Washington,Renton,Renton Administration - Rainier Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: WA Remote KPMF Employees - Appt Svcs-Gen Central Svcs - 0308 Pay Range: $112200 - $145200 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 10 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Navigating the Hiring Process We're here to support you! Having trouble with your account or have questions on the hiring process? Please visit our website for assistance. Need help with your computer and browser settings? Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org. Do you need a reasonable accommodation due to a disability? Reasonable accommodations may be available to facilitate access to, or provide modifications to the following: • Online Submissions • Pre-Hire Assessments • Interview Process If you have a disability-related need for accommodation, please submit your accommodation request and someone will contact you.

Lead product development and cross-functional collaboration to deliver customer-focused software solutions. | Over 10 years of product management experience with strong technical and strategic skills but no explicit leadership or healthcare operations experience. | Job Summary: Leads strategic business planning and development by conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals. Manages project execution and management by establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations and influencing the development of strategies to ensure expectations are met. Drives process monitoring and improvement by leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent. Monitors legal, regulatory, and compliance adherence by managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Leads the development of policies and procedures by enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope. Leads training efforts by leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities: Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders. Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives. Leads strategic business planning and development by: conceptualizing the development of strategies and socializing buy-in with senior leadership for strategy implementation regarding data management via data-driven alignment with broader business goals, which may include: writing grant proposals and conducting and publishing research; organizing, leading, and defining advanced structures of work including project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as serve as a director when needed; and leading team members to collaborate cross-functionally to align on the project scope, and highly complex and long-term project deliverables and timelines for department or functional initiatives. Oversees project execution and management efforts by: championing team members to collaborate with stakeholders across functions and organizations to ensure the project is executed and project-based changes are implemented; sponsoring advanced strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and engaging others across function and organization to implement them; and setting standards across organizations and influencing enterprise expectations for project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and engaging others across function and organization to implement them. Champions process monitoring and improvement by: partnering and influencing the decisions of cross-functional leadership to transform cross-regional business objectives and processes; empowering team leaders to maintain, optimize, and transform highly complex and long-term processes for enterprise initiatives to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; establishing organizational priorities for research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); establishing industry leading standards and priorities for strategies to collect data to determine the nature and requirements of process related improvements; driving cross-functional stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and leading and empowering teams to provide the preparation of documentation to communicate updates, changes, or adjustments to enterprise systems, processes, accreditation, or compliance. Monitors legal, regulatory, and compliance adherence by: managing and influencing multiple cross-functional teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and encouraging others to perform highly complex and long-term project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), collective bargaining agreements, and within established service expectations. Leads efforts to develop policies and procedures by: enabling teams with necessary resources for the development of policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and leading team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. Leads training efforts for by: leading team members who develop complex training requirements to ensure compliance with regulatory and internal standards; leading team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and leading others to develop highly complex and long-term project-based training curriculum for a wide variety of operations related activities. Minimum Qualifications: Minimum one (1) year of experience managing operational or project budgets. Minimum five (5) years of experience in a leadership role with or without direct reports. Bachelors Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field AND Minimum six (6) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field OR Minimum nine (9) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.

Supervises strategic planning, project execution, process monitoring, and compliance efforts across teams. | Requires experience in strategic planning, project management, process improvement, and team supervision, with a focus on regulatory compliance. | Job Summary: Supervises strategic business planning and development by driving and influencing the application of strategies for gathering of data to achieve business objectives and informing key business decisions. Leads project execution and management by overseeing direct team members collaborations with stakeholders across teams and applying strategies to ensure expectations are met. Supervises process monitoring and improvement by supervising team members to perform routine and complex processes and defining requirements. Promotes legal, regulatory, and compliance adherence by supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Supervises the development of policies and procedures by implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope. Supervises training efforts for customers by supervising team members who develop training requirements to ensure compliance with regulatory and internal standards. Essential Responsibilities: • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope. • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives. • Supervises strategic business planning and development by: driving and influencing the application of strategies for gathering data via interviews, surveys, focus groups, and databases and defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions; organizing, leading, and defining project inputs, requirements, potential risks, and success metrics in strategic business objectives and outcomes, as well as supervising individuals who complete similar work; and supervising team members to collaborate cross-functionally to align on the project scope, and a wide range of project deliverables and timelines for team initiatives. • Manages project execution and management efforts by: establishing standards for leader and team accountability during collaborations with stakeholders across functions and/or organizations to ensure the projects execution and project-based changes are implemented; influencing the development of strategies to ensure expectations around tracking, reporting, and coordinating project-related activities are met and risks and issues (e.g., financial forecasting) are identified and escalated, and guiding others in the department to do the same; and driving and influencing the development of strategies focused on client and stakeholder relationships to ensure that all project-related expectations are clarified, understood, documented, met (e.g., coordinating logistics, and preparing meeting agendas and materials), and guiding others in the department to do the same. • Drives process monitoring and improvement by: leading supervisors and managers to connect the teams process to up and downstream processes and defining process requirements using strategic intent; managing team members to maintain, optimize, and transform highly complex and long-term processes to increase efficiency of systems, which may include: maintaining benefit plans, ensuring new benefit plans or changes to existing benefit plans have been implemented successfully; managing team members to develop research plans that identify new and/or existing business operating models and innovative approaches to solutions support (e.g., new care delivery models, improving access to care and clinical care delivery); influencing the development of strategies to collect data to determine the nature and requirements of process related improvements; managing stakeholder engagement and communication throughout projects to ensure teams are aligned to gather information and implement process improvements; and managing the preparation of documentation to communicate updates, changes, or adjustments to function-wide systems, processes, accreditation, or compliance. • Promotes legal, regulatory, and compliance adherence by: supervising teams to ensure others are provided with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and coordinating a wide range of complex project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations (e.g., federal, state and contractual leaves of absence, Americans with Disabilities Act Amendments Act, Workers compensation, and Return to Work issues to employees and managers). • Supervises efforts to develop policies and procedures by: implementing and enforcing organizational policies and procedures pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements; and supervising team members who apply strategies to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards. • Supervises training efforts for customers by: supervising team members who develop training requirements to ensure compliance with regulatory and internal standards; supervising team members who develop training programs for stakeholders and ensuring relevant training certifications are up to date and valid; and coordinating the development of a wide range of complex project-based training curriculum for a wide variety of operations related activities.