Kaiser Permanente

Lead enterprise digital product strategy and integrated marketing to drive awareness, adoption, and retention across digital ecosystems. | Bachelor's degree with 10+ years marketing experience, 3+ years supervisory experience, and 2+ years budget management. | Note: This is a flexible position and open to any KP location (CA, OR, WA, CO, IL, GA, MD, VA, and DC). Technical Summary: We are seeking a Director, Digital Products Strategy & Marketing to establish and lead enterprise digital product strategy for member-facing experiences across Kaiser Permanente's digital ecosystem. This role is responsible for developing end-to-end strategies that drive awareness, adoption, engagement, and retention across key digital platforms, including MyChart/Epic, the KP mobile app, KP.org, eCommerce experiences, and rewards programs. The position will lead the integration of digital product strategy with existing lifecycle marketing and clinical services efforts to create a more connected, personalized, and measurable member experience across Kaiser Permanente's digital ecosystem. This leader will serve as a strategic connector across Marketing, Product, Digital Experience (UX), Consumer Experience (CX), IT, Analytics, and business stakeholders to define the vision, governance, operating models, and success metrics for enterprise digital initiatives. The role requires an executive-level strategist who can navigate ambiguity, influence senior leaders, and translate enterprise priorities into actionable digital product roadmaps that improve member engagement, satisfaction, and retention. The Director will oversee a portfolio of high-priority digital experiences and ensure new capabilities are effectively brought to market and integrated into the end-to-end member journey. This includes leading strategic planning, go-to-market strategy, cross-functional alignment, and performance optimization across digital products and experiences. The role will partner closely with Product, Technology, and Consumer Experience leaders to identify unmet member needs, prioritize investments, and deliver measurable business outcomes. Job Summary: This director level position is primarily responsible for directing and overseeing integrated marketing communications programs and strategies, directing and overseeing market data collection and synthesis, and providing oversight and direction to the creative team. This position directs complex marketing projects, directs and oversees the design and implementation of complex marketing strategies, and directs and oversees the development and implementation of complex strategic go-to-market plans for all products/business lines. Essential Responsibilities: Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs. Oversees the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Directs and oversees market data collection and synthesis by managing the development of actionable, evidence-based marketing plans using data and insights; partnering with research and strategy teams to gather marketplace and consumer dynamics driving marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and defining and optimizing ROI on strategies and tactics. Directs and oversees the development and implementation of complex strategic go-to-market plans for all products/business lines by defining the channel strategy; managing relationships with channel partners; evaluating channel partner needs and performance on an ongoing basis; analyzing audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies. Directs and oversees the design and implementation of complex marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; establishing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals. Directs complex marketing projects by reviewing and approving project plans; managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; overseeing vendor selection; defining scope and negotiating vendor contracts; managing vendor relationships at the leadership level; presenting project updates; managing project financials and deliverables; and ensuring projects align with marketing strategy and overall business goals and objectives. Directs and oversees integrated marketing communications programs and strategies by driving the development of communication strategies and engagement plans consistent with KP core strategies; integrating business-to-business, business-to-consumer, and line of business; reviewing and analyzing information from market research teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; ensuring alignment of activities across enterprise teams; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns. Provides oversight and direction to creative team by reviewing and analyzing data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; reviewing, evaluating, and approving complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief. Minimum Qualifications: Minimum two (2) years experience managing operational or project budgets. Minimum three (3) years supervisory experience. Bachelors degree in Marketing, Integrated Marketing Communications, Journalism, Humanities, Business, Social Science, or related field and Minimum ten (10) years experience in marketing, communications, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Lead process improvement initiatives within supply chain and vendor risk to drive transformational change. | Bachelor's degree with 8-11 years in process improvement including leadership and expertise in Lean/Six Sigma. | The role of Process Improvement Consultant V collaborates closely with the Supply Chain Services-Vendor Risk and Data Office leadership and other business leaders across all the Kaiser markets and with IT to develop, manage, and oversee process improvement initiatives from planning to execution to sustainment. Performs business process analysis and design, utilizes improvement methodologies such as DMAIC, Six Sigma, Value Stream Mapping, system thinking. A significant portion of the work ensures alignment of organizational objectives with cutting-edge industry practices, standards and benchmarks, as well as leading change management activities associated with process improvements requiring complex data analysis to drive transformational change (Process, System, People). This position will be remote but needs to be based in CA (will consider CO). Job Summary: Leads the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Serves as a lead consultant to stakeholders and process owners to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate for continuous improvement by keeping abreast of cutting edge industry practices, standards, and benchmarks. Leads change management activities associated with process improvement and performs complex data analyses to drive process improvement initiatives. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. Leads the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; applying data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; leading the design and development of process architecture and recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior management as appropriate. Serves as a lead consultant to stakeholders and process owners by providing consultation and trusted partnership to stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; fostering stakeholder process improvement leadership competencies; providing training and guidance to stakeholders on complex issues and engagements; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results. Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. Serves as a lead advocate for continuous improvement by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. Leads change management activities associated with process improvement by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to align process improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. Performs complex data analyses to drive process improvement initiatives by identifying appropriate data analysis tools and approach to assess system or process performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests; and identifying and alleviating risks through data-driven analysis. Minimum Qualifications: Minimum three (3) years experience in a leadership role with or without direct reports. Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and Minimum eight (8) years experience in process improvement or a directly related field OR Minimum eleven (11) years experience in process improvement or a directly related field.

Lead enterprise standards implementation and manage strategic cross-functional programs for laboratory equipment management. | Bachelor's degree with 12-15 years project management experience including 7 years program management and senior leadership collaboration. | This position is flexible, but you must reside in any of the following states: CA, OR, WA, CO, GA, MD, VA, D.C. The Program Manager VI, Strategy Execution, Healthcare Technology Management - Laboratory Equipment will report to the Vice President Health Care Technology Management, works in collaboration with Executive Directors and regional leaders to implement Enterprise standards for the maintenance and management of Laboratory equipment. Acts as a subject matter expert for Laboratory equipment for KPs HTM team related to Capital Technology Planning and Refresh, Service and Maintenance Strategies, Vendor relations and escalation, and Total Cost of Ownership. Job Summary: In addition to the responsibilities listed below, this senior technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring expert level consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment. Essential Responsibilities: Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members. Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others. Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Analyzes, integrates, and manages program plans for the most complex program initiatives which include scope identification and management, schedules, inter-dependencies, and resource forecasts. Manages and monitors the program financials of large, high profile, dynamic program initiatives. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Assists in the establishment and management of proper program management practices in regard to allocation of resources, schedules and task assignments. This role may perform project management duties in addition to program management responsibilities. Drives the completion of the work of multiple program teams. Evaluates internal and/or external resources and provides feedback on team composition based on the alignment of team member skills and program demands. Creates and communicates a clear vision of program goals and objectives to the team. Provides guidance and feedback to team members. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Determines program goals, influences the prioritization of deliverables, coordinates all business processes (e.g. program change management, communication) and facilitates decisions necessary for program delivery by partnering with program sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences. Engages with executive stakeholders to identify long term value to the organization and define success. Reviews vendor performance to provide direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Facilitates contract negotiations with vendors, and reviews and resolves issues with vendor invoices. Minimum Qualifications: Minimum five (5) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management. Minimum five (5) years experience in a leadership role with or without direct reports. Bachelors degree from an accredited college or university and minimum twelve (12) years experience in project management or a directly related field, including minimum seven (7) years program management experience OR Minimum fifteen (15) years experience in project management or a directly related field including minimum seven (7) years program management experience. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Project Management; Project Management Tools; Risk Assessment; Quality Assurance Process; Service Focus; Strategic Program Management

Develop and execute creative marketing content and strategies aligned with organizational goals and lead junior writers. | Requires 5+ years in communications or marketing with leadership experience, strong writing skills, and ability to manage creative strategy in a regulated environment. | Overview Statement:This senior-level role exists to create, curate, and deliver compelling written content that supports organizational goals and enhances brand messaging across various platforms. The position develops and executes creative strategies from concept to completion, ensuring alignment with business initiatives and audience needs. Responsibilities include producing original content, conducting research to understand target audiences, mentoring and leading junior writers, and collaborating with creative leadership and cross-functional teams. The role reports into a Senior Manager on the Creative team.Job Summary:This senior individual contributor position develops, curates, and produces a variety of written content, in English or other languages as appropriate, and develops and executes creative strategy from idea generation to completion in collaboration with creative leadership.Additionally, this role ensures the creative strategy compliments and amplifies organizational initiatives by monitoring and recommending modifications to strategy to ensure effectiveness and discussing requirements and core messages with project lead.Essential Responsibilities:Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.Develops, curates, and produces a variety of original written content in English or other languages as appropriate for a variety of media channels/platforms by communicating with clients to determine expectations for content; reviewing and interpreting creative and/or advertising briefs; determining type of writing most effective for specific outlets and audiences; writing clear and persuasive content; editing and proofreading content; coordinating with design to complement the copy with visual elements; ensuring optimization of all content for search engines as appropriate; and revising content based on feedback from business partners and other stakeholders.Develops ideas and concepts for short and long form content by brainstorming strategies for relaying relevant messaging to target audience; developing new and unique concepts for transforming ideas into writing; creating and presenting compelling ideas to business partners and other stakeholders; collaborating with creative leadership; exploring different ideas and concepts for both the visual and verbal elements in tandem with the creative team; and presenting initial ideas to creative leadership.Conducts research relevant to assigned projects in order to ensure understanding of audience, markets, and project objectives by developing an understanding of the target topic; how the topic will influence the audience; determining what makes the topic appealing to the target audience; and keeping abreast of competitors and market trends to avoid similar executions.Develops and executes creative strategy from idea generation to completion by ensuring the creative strategy complements and amplifies organizational initiatives; monitoring and modifying strategy to ensure effectiveness; collaborating with cross-functional teams; ensuring content is compliant with legal and regulatory standards; developing, maintaining, and protecting the KP brand voice; interpreting style guides and consulting stakeholders on brand execution; and articulating creative strategy while discussing requirements and core messages with project lead.Knowledge, Skills and Abilities: (Core)Ambiguity/Uncertainty ManagementAttention to DetailBusiness KnowledgeCommunicationCritical ThinkingCross-Group CollaborationDecision MakingDependabilityDiversity, Equity, and Inclusion SupportDrives ResultsFacilitation SkillsHealth Care IndustryInfluencing OthersIntegrityLearning AgilityOrganizational SavvyProblem SolvingShort- and Long-term Learning & RecallTeamworkTopic-Specific CommunicationKnowledge, Skills and Abilities: (Functional)Analytical SkillsBusiness PlanningEmotional IntelligenceFinancial AcumenProject ManagementStrategic AlignmentStrategic Program ManagementVendor ManagementWritten CommunicationMinimum Qualifications:Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum Five (5) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.Minimum One (1) year experience in a leadership role with or without direct reports.Preferred Qualifications:One (1) year in health care or another heavily regulated industry (e.g., Banking).Three (3) years project management experience.Two (2) years experience working in a matrixed organization.Three (3) years professional experience in the development of digital or multi-media content.Four (4) years commercial, promotional, or marketing writing experience.Four (4) years journalism experience. Master's degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field.Primary Location:California,Pasadena,Green Street/IDSAdditional Locations:Denver, COPortland, OROakland, CAAtlanta, GASilver Spring, MDSan Diego, CASacramento, CASeattle, WAChicago, ILScheduled Weekly Hours:40Shift:DayWorkdays:Mon, Tue, Wed, Thu, FriWorking Hours Start:08:00 AMWorking Hours End:05:00 PMJob Schedule:Full-timeJob Type:StandardWorker Location:FlexibleEmployee Status:RegularEmployee Group/Union Affiliation:NUE-PO-01|NUE|Non Union EmployeeJob Level:Individual ContributorDepartment:Po/Ho Corp - HP PROD MGMT-Brand MGMT - 7016Pay Range:$101600 - $131450 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.Travel:Yes, 10 % of the TimeFlexible:Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Lead and manage integrated communication plans and teams to enhance research division visibility and impact. | Bachelor's degree and 8+ years communications experience including leadership and internal communications. | Job Summary: The Kaiser Permanente Northern California Division of Research (DOR) is a large, mission-driven research enterprise based in Pleasanton, California, with >80 scientists and fellows, >670 staff, and approximately $148 million in annual revenue, dedicated to the conduct and dissemination of epidemiological, health services, and clinical research to improve the health of Kaiser Permanente members and society at large, medical care, and the delivery of care across diverse fields including behavioral health and aging; cancer; cardiovascular, kidney, and metabolic health; health care delivery and policy; infectious disease, and women’s and children’s health. Within this context, the Senior Manager of Research Communications serves as a strategic leader responsible for advancing DOR’s visibility and impact by developing and executing integrated internal and external communications plans that address DOR priorities and integrate with the broader Kaiser Permanente Northern California research program. This role partners closely with DOR and regional leaders to harmonize strategy and messaging, align platforms such as the annual report, websites, media engagement, and social channels, and strengthen coordination across Kaiser Permanente entities and other stakeholders. In addition, the Senior Manager provides expert counsel to DOR and KPRNC leadership and investigators, manages communications operations and staff (such as the DOR science writers), supports issue preparedness, and establishes metrics to evaluate effectiveness—all aimed at elevating DOR’s scientific contributions while ensuring cohesive, consistent communications that advance regional research priorities and expand impact across audiences. The Senior Manager, Research Communications is a key member of the DOR Administration leadership team. In addition to the responsibilities listed below, this position is responsible for managing the development of communication strategy across given initiatives, ensuring internal communications plans and content are aligned with overall strategy, supporting and advising leadership in the development of communications, and ensuring the coordination of communications across stakeholders. Essential Responsibilities: Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Manages the development of strategic communication plans by consulting with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; gathering and analyzing data and information; obtaining input and resources to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy; managing project schedules; providing input into and managing budgets and resources; identifying and leveraging appropriate audiences and channels; influencing stakeholders on strategic direction; and providing strategic support on a variety of organizational initiatives. Manages the implementation of communication efforts by consulting with stakeholders or vendors on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; ensuring communication plans are implemented on time, on budget, and within agreed upon specifications; and addressing critical issues on a 24 hour/on-call basis as needed during the implementation process. Manages communications across one or more business functions by writing, editing, and producing complex content for KP communications programs and projects; proofreading and coordinating production of communications materials; ensuring final placement and distribution of materials; updating content on client-specific and internal/external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging. Manages complex projects or project components by identifying and managing stakeholder contacts; assembling team based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials, vendors, and deliverables. Manages communication activities by ensuring team members provide support to internal and/or external stakeholders; managing and maintaining vendor relationships; defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked. Minimum Qualifications: Minimum four (4) years experience in internal communications. Minimum five (5) years experience in a leadership role with or without direct reports. Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum eight (8) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Additional Requirements:

Lead audience-first marketing strategies to drive growth, retention, and engagement across multiple channels. | Senior marketer with 8+ years experience in marketing and leadership, preferably with healthcare or regulated industry background. | Overview: Audience-Based Marketing (ABM) at Kaiser is a strategy discipline, not a campaign discipline. ABM starts before channels, creative, or tactics: with a sharp point of view on a priority audience, their needs, barriers, motivations, decision journey, and growth opportunity. We are looking for a senior marketer who has owned the upstream strategy that guides the work, defining the audience opportunity, synthesizing insight, making trade-offs, setting messaging direction, and aligning teams around what matters most. Candidates may come from audience strategy, brand strategy, brand management, consumer strategy, segment strategy, lifecycle strategy, experience strategy backgrounds. Job Summary The ABM Marketing Consultant V is a senior individual contributor responsible for leading an assigned priority audience segment and driving measurable growth, retention, and engagement outcomes through an audience-first, journey-led marketing approach. This role owns the end-to-end audience strategy and execution across acquisition, engagement, and retention-partnering closely with creative, media, analytics, and cross-functional stakeholders (products, brand, sales, business lines, care delivery, etc). The ABM Marketing Consultant V will lead and operate day-to-day work within a cross-functional audience squad and is accountable for translating audience insight into integrated, high-impact marketing experiences. Our ideal candidate is deeply curious, consumer-obsessed, and comfortable navigating complexity - one who naturally advocates for the consumer, leads with insight, and partners effectively across teams to translate audience understanding into measurable business outcomes. Essential Responsibilities: • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback. • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others. • Leads the development and implementation of strategic go-to-market plans by managing relationships with channel partners; assessing and validating channel partner needs and performance on an ongoing basis; investigating audience needs using data-driven learnings to evaluate and identify new multi-channel opportunities; and leading channel marketing programs to drive go-to-market strategies. • Leads the design and implementation of complex marketing strategies by ensuring strategies support membership growth, retention, and product/service promotion initiatives to meet business goals; developing strategic plan deliverables; verifying brand consistency and brand standard compliance through all marketing channels; conducting and leveraging market research to identify new opportunities and/or validate assumptions; analyzing sales and marketing metrics; creating reports and presenting results; tracking progress to overall enterprise objectives; and driving improvement and optimization efforts toward established goals. • Manages and drives complex marketing projects by developing and updating project plans; identifying and managing cross-functional stakeholder contacts; assembling teams based on project needs and team member strengths; forecasting and adhering to project budget; evaluating and selecting vendors; defining scope of vendor contracts; managing vendor relationships; and presenting project updates. • Provides direction to creative team by gathering data, research, and customer input and sign-off to develop an understanding of the work; collaborating with communication and marketing teams; developing and writing complete creative briefs that inform and inspire writers, designers, and other creative professionals; reviewing the completed brief with the customer and relevant stakeholders; and presenting the brief. • Leads and drives the development and execution of integrated marketing communications programs and strategies by integrating business-to-business, business-to-consumer, and line of business; analyzing information from market research teams to understand stakeholder attitudes and needs; translating insights into promotional strategies; working with enterprise teams to align activities; communicating consistent positioning and messages across all media; evaluating effectiveness of plans, programs, and campaigns; and making recommendations to optimize campaigns. • Leads and conducts complex market data collection and synthesis by interpreting data and insights to turn them into actionable, evidence-based marketing plans; partnering with research and strategy teams to gather marketplace and consumer dynamics to drive marketing strategies; defining market research needs; partnering with analytics teams to drive marketing strategies and track performance; and reporting and optimizing ROI on strategies and tactics. Qualifications:Minimum Qualifications: • Minimum three (3) years experience in a leadership role with or without direct reports. • Bachelors degree in Marketing, Integrated Marketing Communications, Journalism, Humanities, Business, Social Science, or related field and Minimum eight (8) years experience in marketing, communications, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Preferred Qualifications: • Three (3) years marketing experience across multiple channels (e.g., traditional and digital) • Two (2) years in health care or another heavily regulated industry (e.g., Banking). • MBA preferred Employment Type: Standard

Lead development and execution of journey-based content strategies and digital content governance to optimize user experience and brand consistency. | Requires leadership experience, expertise in content management systems, user experience, and content strategy with a relevant degree and preferably a master's or certification. | Overview: The Lead Content Strategist will develop and execute journey-based content strategies for high-impact marketing campaigns, leveraging audience segmentation and personalization. They use data-driven insights to optimize channels, content, and messaging for brand consistency and audience resonance. They are responsible for leading content orchestration and journey mapping to deliver scalable, aligned experiences across programs and touch points. Job Summary: In addition to the responsibilities listed above, this position is also responsible for contributing to the planning, creation, and editing of digital content for digital experiences across channels by determining and executing the generation and documentation of digital content (e.g., editorial, educational, videos, icons, illustrations, infographics) for KP products, applications, and architectures; enacting strategies when applying KP brand standards, KP editorial style, Associate Press style, legal requirements, accessibility, and web and application user interface (UI) best practices to moderately complex digital content development, and mentors others; collaborating with internal stakeholders (e.g., clinical, legal, regulatory, marketing, business/product) to convert key messages into approved content for distribution, with review upon completion; and applying advanced knowledge when developing creative brief templates and consulting with moderate impact clients to create the agreed upon deliverable. Essential Responsibilities: • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. • Contributes to digital content governance efforts by: independently synthesizing content for documenting and evolving the enterprise content standards and best practices; providing consultation and guidance regarding standard to moderately complex project-level content to ensure adherence to the enterprise content standards; developing an advanced knowledge of a respective functional area (e.g., taxonomy, asset management, domains, search engine optimization (SEO), brand, editorial) to enhance program performance and execution; guiding others to and comprehensively integrating processes, resources, and interactions needed to effectively develop, produce, and maintain digital content throughout the content lifecycle; and independently utilizing industry-standard tools to monitor adherence and manage the moderately complex execution of the respective enterprise content standards. • Supports efforts to manage content lifecycle and deliver efficient and scalable digital content experiences by: executing, reviewing, and improving useful and usable content (e.g., User Experience (UX), editorial, product) strategies across channels; applying and troubleshooting the application of authoring or content templates to standardize digital products; performing routine to moderately complex analyses on content performance data to inform strategy insights and optimizations across channels (e.g., adapting content for context and channel); planning, executing, and organizing content audits, hierarchies, journey maps, and other digital product artifacts to inform content and product decisions; leveraging and analyzing moderately complex lifecycle management practices to inform content strategies, guiding others to do the same; using a comprehensive foundational knowledge of digital content creation processes and standards (e.g., enterprise brand and editorial standards, legal/contractual requirements, best practices) to suggest standard and nonstandard revisions and/or improvement; applying advanced strategies for effectively managing multiple iterations of content for prototypes, including content in authoring templates when working with end-to-end content development workflows; designing and mentoring others to design moderately complex dynamic personalized content experiences; reviewing, updating, and improving portfolios and/or large content areas and reviewing and ensuring accurate identification of needs for current state, including conducting content inventory, evaluating content analytics, and defining metrics and calls-to-action; and modeling engagement and building relationships with internal customers and junior colleagues to inform digital content. • Facilitates the digital production of content by: applying advanced strategies when building, creating, managing, releasing, and/or publishing content within the content management system(s); independently executing workflow tasks and overall processes to ensure optimal performance while also troubleshooting problems; reporting and resolving moderately complex production content incidents in a timely manner throughout the publication process and post-production; requesting defect fixes, enhancements, and maintenance changes within content management systems and conducting user acceptance testing (UAT) independently; planning for, executing, and ensuring the identification of appropriate processes, tasks, and stakeholders for each content initiative to ensure the efficient and timely delivery of digital content; leading proactive communication with engineering and content architecture teams to ensure moderately complex content management strategy aligns with best practices; and triaging, and if possible, resolving routine to moderately complex defects logged by quality assurance teams or escalating to senior team members. Qualifications: Minimum Qualifications: • Minimum one (1) year of experience in a leadership role with or without direct reports. • Bachelors degree in Human-Computer Interaction, Computer Science, Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, Public Health, Life Sciences, Business, or related field AND minimum five (5) years of experience in User Experience, Content Management, Technical Architecture, Content Management System (CMS) Engineering, or a directly related field OR Minimum eight (8) years of experience in User Experience (UX), Content Management, Project Management, Technical Architecture, Content Management System (CMS) Engineering or a directly related field. Additional Requirements: • Knowledge, Skills, and Abilities (KSAs): Quality Assurance Process; Content Management Systems Preferred Qualifications: • Master's Degree, or equivalent, or higher in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences or related field. • Project Management Professional (PMP) or equivalent project/program management certification (e.g., Agile, SCRUM). Employment Type: Standard

Manage strategic data decisions, oversee data collection, develop reporting solutions, and lead team performance management. | 8+ years corporate experience with 4+ years in data analytics, bachelor's degree, and 5 years leadership. | Job Summary: This senior manager level position is primarily responsible for managing strategic data-informed decisions, managing data and information collection on targeted variables in an established systematic fashion, and managing data preparation for analytic efforts. This position manages the execution of creative data analytic approaches leading to actionable outcomes, managing the development, implementation, and automation of business and reporting solutions, and managing data analysis interpretation. Essential Responsibilities: Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Manages the development, implementation, and automation of business and reporting solutions by partnering with stakeholders to ensure their design, planning, and implementation needs are being met while ensuring consistency and coherency of output; reviewing and approving results; ensuring data reports, visualizations, and/or interactive Business Intelligence (BI) reports meet established standards; reporting to senior-level stakeholders on key findings; and identifying needs for the development and implementation of additional reporting solutions. Manages data analysis interpretation by reviewing findings and their application to contextual settings; reviewing insights, reports, and presentations to ensure a compelling story for stakeholders to enable and influence decision making; and sharing insights with internal and/or external audiences. Manages the execution of creative data analytic approaches leading to actionable outcomes by reviewing data design and analysis; approving metrics to be analyzed; defining, calculating, and validating algorithms; reviewing and approving results of analyses; and providing technical support on complex analyses including inferential and/or predictive statistics. Manages data preparation for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; approving process improvements and recommending system changes to enhance overall quality of the data; escalating issues to ensure remediation as appropriate; and reviewing complex or high-profile data sets. Manages data and information collection on targeted variables in an established systematic fashion by reviewing and approving data sources; providing guidance and review regarding data collection methods and analysis; leading routine data refresh and update; reviewing the development and/or delivery of tools for electronic data collection; ensuring users are trained and supported; and auditing documentation. Manages strategic data-informed decisions by consulting with senior-level clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; managing the development of outcomes and process measures; reviewing the translation of business requirements; determining data/information needs and data collection methods; leading the development of analysis plans; reviewing the impact of business decisions on clients, customers, and/or members; collaborating with clients and staff to identify opportunities and methods to improve efficiencies with analysis; ensuring end-users are supported and trained; and reviewing documentation of processes and deliverables. Minimum Qualifications: Minimum five (5) years experience in a leadership role with or without direct reports. Bachelors degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field and Minimum eight (8) years progressive corporate, non-profit, or consulting experience, including Minimum four (4) years in data analytics or directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Provide basic patient care and support functions including monitoring vital signs, assisting with procedures, maintaining supplies, and ensuring patient safety in compliance with policies. | Must have knowledge of basic patient care procedures, ability to perform simple lab tests, assist with medical procedures, comply with infection control and safety protocols, and maintain courteous relations with patients and staff. | Job Summary: The Emergency Care Assistant assists in the delivery of patient care and provides related support functions through the performance of a variety of tasks. Essential Responsibilities: • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. A. Provides basic patient care and makes visual observations reporting abnormalities in accordance with established nursing procedures and policies; documents observations and direct care information in patients medical record. 1. Monitor, identify, and report abnormal vital signs. 2. Assist with patient care activities; prepare for exam, set up for procedures, assist patients with ADLs, crutch fitting, eye irrigations, visual acuity testing, restraints, 12 lead EKG, applies oxygen administration devices and provides post-mortem care. 3. Performs blood draws for lab tests. 4. Performs a variety of simple, routine lab tests; dipsticks, finger-stick blood glucose testing. 5. Performs pulmonary function studies using peak flow meter. 6. Applies End-tidal CO2 detector. 7. Wound care; sets up for suturing, superficial wound cleaning and bandaging. 8. Applies monitoring equipment; pulse oximetry, cardiac, NIBP. 9. Chest Drainage set-up and monitoring. 10. Upper and lower extremity plaster splint application. 11. Assists with procedures and performs CPR as needed. 12. Assist with transport and discharge of patient. B. Maintains department supplies, stocking treatment areas and replenishing as needed. Maintains a clean working environment utilizing established standards for infection control. 1. Monitors environment for cleanliness and safety. 2. Remove and report faulty, non-functioning equipment to Charge nurses. 3. Comply with patient safety practices/policies. 4. Complies with department standards for universal precautions and spread of infection. 5. Provides for patient safety and adheres to department policy for restraints, side rails and call lights. 6. Stocks treatment rooms and puts away supplies ordered. C. Demonstrates knowledge and compliance with medical center rules and regulations regarding fire safety, infection control, disaster plan and employee health screening requirements. 1. Uses aseptic technique and good hand washing technique. 2. Follows hazardous waste protocols. 3. Maintains compliance for attendance for Annual Review Day. 4. Maintains compliance with annual employee health screens. D. Establishes and maintains courteous, cooperative relations with the public, patients and other personnel, including telephone etiquette. Exhibits excellent customer relations to patients, visitors, physicians and co-workers; shows courtesy, compassion and respect; conforms to Service Standards set for the department. E. Utilizes department computer system to input appropriate orders, retrieve requested information, and complete required information for processing patients evaluated if necessary. F. Answers telephones, call lights, and refers unanswered questions to appropriate staff. G. Assists in orientation of new staff as directed. H. Participates in department staff meetings and in-services as determined appropriate. Assume other activities and responsibilities from time to time as directed.

Oversee delivery of large-scale programs with multiple workstreams, manage risks and vendor relationships, ensure stakeholder alignment, and drive organizational change management. | Minimum 7 years program management experience, leadership skills, knowledge in change management, negotiation, data analysis, financial acumen, and project management. | Must reside (or willing to relocate) in a Kaiser Permanente markets (OR, WA, CO, CA, HI, VA, DC, GA, MD) Salary range will vary depending on the city and state you reside. The new National Health Plan Enablement & Integration team’s objective is to deliver immediate outcomes for the organization, while laying the groundwork necessary for Kaiser Permanente’s long-term, sustainable performance. This team will drive enterprise health plan process improvement and the implementation of business methodologies and best practices, with the outcome of operational effectiveness and high-reliability systems. Collaboration with KP’s markets and health plan teams is central to the approach towards modernization of health plan capabilities Job Summary: Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Drives the completion of the work of multiple program teams by evaluating providing feedback on internal and/or external resources and team composition. Proactively monitors, identifies, and mitigates risks, issues, and trigger events across multiple, interdependent programs by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, provides direction on service improvements or revisions to strategy, and facilitates contract negotiations with vendors. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members. • Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others. • Oversees the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Analyzes, integrates, and manages program plans for the most complex program initiatives which include scope identification and management, schedules, inter-dependencies, and resource forecasts. Manages and monitors the program financials of large, high profile, dynamic program initiatives. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Assists in the establishment and management of proper program management practices in regard to allocation of resources, schedules and task assignments. This role may perform project management duties in addition to program management responsibilities. • Drives the completion of the work of multiple program teams. Evaluates internal and/or external resources and provides feedback on team composition based on the alignment of team member skills and program demands. Creates and communicates a clear vision of program goals and objectives to the team. Provides guidance and feedback to team members. • Proactively monitors, identifies, and mitigates program risks, issues, and trigger events across multiple interdependent programs by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. • Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. • Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, executive management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Determines program goals, influences the prioritization of deliverables, coordinates all business processes (e.g. program change management, communication) and facilitates decisions necessary for program delivery by partnering with program sponsors and/or review boards. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to executive audiences. Engages with executive stakeholders to identify long term value to the organization and define success. • Reviews vendor performance to provide direction for service improvements or revisions to strategy. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Facilitates contract negotiations with vendors, and reviews and resolves issues with vendor invoices. Qualifications: Minimum Qualifications: • Minimum five (5) years experience in a leadership role with or without direct reports. • Bachelors degree from an accredited college or university and minimum twelve (12) years experience in project management or a directly related field, including minimum seven (7) years program management experience OR Minimum fifteen (15) years experience in project management or a directly related field including minimum seven (7) years program management experience. Additional Requirements: • Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Project Management; Project Management Tools; Risk Assessment; Quality Assurance Process; Service Focus; Strategic Program Management Employment Type: Standard

Provide remote ICU nursing consultation and support using video monitoring and EPIC technology to assist bedside ICU staff and physicians in timely clinical interventions. | Five years ICU experience, one year quality or supervisory ICU nursing, bachelor's degree, critical care RN certification within 12 months, and California RN license required. | Job Summary: Provides remote consultative and supportive nursing care to Intensive Care Units (ICU) to multiple medical centers utilizing in room camera and EPIC technology from a remote, centralized hub. Collaborates with ICU doctors and nurses provide timely intervention for critically ill patients to achieve optimal patient outcomes.Essential Responsibilities: • Performs video monitoring and assessment of ICU patient data. Performs safety rounding of ICU patient rooms. Collaborates with the ICU doctor located in the remote hub to ensure timely consultation and intervention on ICU patients requiring immediate intervention. • * • * • * Responds to request by ICU RNs for nursing care consultation on ICU patients. Works remotely with bedside nurses in providing real time, clinical decision support for ICU patients with conditions requiring immediate attention such as physiologic changes resulting from actions or inactions of the care team during evening and night shifts. • * • * • * Collaborates in continuous performance improvement activities with remote interprofessional teams ito achieve optimal patient and family outcomes. Leverages technology in gathering and evaluating quality metrics as a means to measure and report on patients data. Reviews critical care quality metrics. • Qualifications: Basic Qualifications: Experience • Five (5) years minimum experience working in Intensive Care Units (ICU) • One (1) year of Quality RN experience, ICU supervisory or Clinical Nurse Specialist specializing in Critical Care. Education • Bachelors degree in nursing, business administration, economics, health care administration, operation research, public health administration, or other related field. License, Certification, Registration • Critical Care Registered Nurse Certificate within 12 months of hire OR Critical-Care Registered Nurse (Tele-ICU) - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Pediatric (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Neonatal (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Adult (AACN) within 12 months of hire • Registered Nurse License (California) Additional Requirements: • Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: • Masters degree in Nursing or related field. Employment Type: Standard

Coordinate and procure DME supplies, validate referrals for medical necessity and compliance, communicate with internal and external stakeholders, and ensure customer satisfaction in a healthcare setting. | Experience with DME product coordination, knowledge of healthcare referral processes, strong communication skills, and ability to work under regulatory guidelines. | Job Summary: To support the mission of Kaiser Permanente Northwest (KPNW) through providing the full line of Durable Medical Equipment (DME) products and services to Kaiser Permanente Health Plan members as covered by the DME benefit; including, but not limited to prosthetics, orthotics, DME equipment and supplies, enteral, nutrition and oxygen. Act as a resource for KPNW by providing strong, consistent communication and education of guidelines and procedures to obtain necessary DME. To ensure DME referrals are in compliance with local, state, and federal guidelines, billing instructions and limitations, and benefit eligibility. This position works under the supervision of the DME Manager. Essential Responsibilities: • Coordination and procurement of delivery of DME supplies and equipment, including, but not limited to prosthetics, orthotics, DME equipment and supplies, enteral, nutrition and oxygen. • Review, validate and process all eligible physician/clinician referral requests including internal referrals that are faxed, emailed, voicemail, verbally over the phone, or located in EPIC, OneHealthPort. Review referral for appropriateness and completeness, review health record to determine medical need and compliance to all lines of business (LOB) guidelines, work with vendor to coordinate delivery expectations. Communicate referral determination according to DME guidelines based on the line of business (LOB) and/or priority indicated. Maintain compliance to regulatory standards for response times according to Kaiser policy and DME turn-around time (TAT). • Through appropriate utilization review (i.e., based on clinical need, diagnosis, prognosis, and regulatory guidelines) of all equipment determine on-going need of authorized equipment • Ensure customer satisfaction by providing fast, reliable, courteous, auditable, appropriate service to our customers. Act as a liaison for DME services to all customers in the supply chain, both internal and external e.g. Care Coordinators, Discharge Planners, Home Health, Clinicians, Physical Therapy, Respiratory Therapy, Vendors, Claims, Purchasing/Contracting, Pharmacy, Members, etc. to ensure customer satisfaction. Problem-solve, serve as resource, provide information on products, services, and processes. • Research and resolve referral discrepancies initiated by members, vendors, and communications from the claims department. Reconciliation includes differences in quantity, HCPCS codes, and vendor. • Effectively communicate and develop and maintain positive relations interregionally, intradepartmentally and within the business community to ensure professional and ethical business practices. • Provide ongoing communication to management of necessary system maintenance to the DME system to ensure the accuracy of the resource information, including, but not limited to, DME Coordinator Desktop Level Procedures, dot-phrases in EPIC, as well as templates in EPIC. • Strong verbal communication skills in a high call volume call center environment. • Route and escalate calls to appropriate resources and/or management. • Process member manual pay authorization requests per DME guidelines, ensuring that proper receipts are submitted, and timely approvals are sent to claims for member reimbursement. Follow up with claims department on status updates as members inquire on reimbursement. • Perform other duties as assigned by supervisory personnel and DME staff that are consistent with the individuals training and experience.

Provide technical pharmaceutical support under pharmacist supervision including cash handling, prescription processing, inventory management, and customer service. | Requires knowledge of pharmacy operations, ability to handle cash and confidential information, and adherence to safety and regulatory standards. | Job Summary: The pharmacy technician provides customer-focused services to members in the technical aspects of pharmaceutical care, under the direct supervision of the pharmacist and in collaboration with the healthcare team. Essential Responsibilities: • Overall Individual Responsibilities: Actively supports organizational and departmental policies and procedures within the Partnership. Seeks supervision/consultation or refers to another resource when unable to perform safely, effectively or within the role. Presents a professional appearance and approach with members and other employees; demonstrates honest and ethical behavior. Handles member and employee information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with HIPAA regulatory requirements. Demonstrates and incorporates principles of safety and infection control into daily activities as outlined in organizations policies/procedures. Actively supports organizational and departments policies/procedures including established cash handling and asset management. Contributes to the effectiveness of the team by working together by supporting, promoting and applying the established behavioral and interpersonal standards of conduct, as developed through the Labor/Management Partnership, including those on attendance, mutual respect and support, honoring diversity, effective communication, and improving the work environment. Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs and workload of team. Takes responsibility to identify, develop and adapt new policies and practices that improve service and quality of work. • Overall Job Responsibilities: Cash handling: Ensures that all cash handling practices are in accordance with current regional and departmental policies and procedures. Takes precautions to secure funds and to minimize the risk of robbery and/or theft. Places starting cash fund in cash register at the beginning of work-day and operates cash register according to established policies and procedures. Completes daily cash-out procedure, including balancing or documenting discrepancies according to departmental policies and procedures. Accurately and completely compiles daily and month-end cash report. Maintains work logs as necessary. Ensures that cash discrepancies do not exceed regional averages (standards). Demonstrates knowledge and ability to operate cash register systems to accurately complete the sales transaction. Gives each patient a cash receipt. Has refunds and voided transactions cosigned in a timely manner. Closes cash drawer after each transaction. • Phone Handling: Answers telephone, receiving, processing and relaying messages as needed with complete discretion in matters of patient confidentiality. Answers phone with the location (ex. Kaiser Rockwood Pharmacy), name, and appropriate greeting (ex. good morning, good afternoon, etc.). Demonstrates competence in the operation of the phone system, including transferring, stacking, etc. Requests assistance when required. Triages to the appropriate resource. Gives the caller the opportunity to respond before being placed on hold. Satisfies member request within one transfer of a call; stays on the line until the extension is answered to confidentially announce the caller. Follows the current Regional/Departmental Phone Handling Policies. • Transactions Concerning Members/Medications: Asks for appropriate ID, and records information consistent with regional policies and procedures to ensure the accurate sale of all prescriptions to the correct patient. Refers any questions or concerns regarding lack of ID, potential fraud or misuse to supervisor or PIC. Documents and follows through on all information concerning a drug dispensing irregularity in accordance with established policies and procedures. Recognizes importance of accuracy in dispensing and selling of prescriptions and OTC products. Actively participates in departmental quality assurance activities. Adheres to the Pharmacy Technician function of providing appropriate information to the member.Refers any and all questions concerning prescription and/or OTC drugs or other health care related topics to a pharmacist in accordance with regional confidentiality standards and HIPAA requirements. Reprints a call slip for patients copy upon request. • Managing Stock, Supplies and Work Area (variable according to the specific worksite/location): Maintains work and waiting areas in a neat and orderly manner at all times; regularly assists in the cleaning of the department; all shelves are washed thoroughly on a routine basis. Regularly unpacks and stores supplies, verifies items received against invoices, and stores perishables such as antibiotics in refrigerators per policies and procedures. Checks invoices against orders to make sure that all items are received and charges are correct. Reports all discrepancies to the appropriate person in accordance with established policies and procedures. Demonstrates knowledge and ability to order all items required in the pharmacy (source such as wholesaler, PSC, General Stores). Orders drugs and supplies in the right amount to reduce outdated medications and eliminate needless inventory stock and storage and informs others of vendor changes. Organizes outdated, overstock and recalled items to ship back to wholesaler and/or regional warehouse for credit on a regular basis. Organizes unclaimed prescriptions for returning to stock and deleting the fills in the computer system. Maintains adequate stock of OTC items and uses appropriate merchandising to ensure correct rotation of stock, neat shelving appearance, cleanliness and pricing. Monitors and maintains inventory and supplies to assure efficient work flow (i.e. filling vial bins, bags, filing prescriptions, etc.). Updates and maintains drug and medical information reference sources as new information becomes available (i.e., Facts and Comparisons, PPL Updates, etc). Reconciles invoices at end-of-month as assigned by supervisor. Ensures Return authorization form with confirmation (BBDC). Processes FOA returns (BBDC). Accurately completes Nursing/module orders, including proper billing. Properly processes invoices and prescription records and archives in accordance with Regional policies and applicable State and Federal laws and regulations. Ensures appropriate accountability and storage requirements for vaccines. Assures proper functioning of all drug storage equipment (including refrigerators, freezers, Baker Cells, etc.). Supports physical inventory processes and policies, and adheres to Regional guidelines on Asset Management. • Prescription Processing and Compounding: Accurately and completely inputs all prescriptions and/or patient data into the tops System according to policies and procedures. Uses correct short codes to reflect correct product, package size and strength, doctors name and directions. Inputs appropriate comments in comment field and documents medical comments and other appropriate information on the call slip for pharmacists review. Accurately inputs billing methods, co-pays and fees as appropriate. Properly assesses when manual label is required and types the label according to established label standards. Verifies that the name on the prescription and the name presented on the screen are the same and correct. Accurately pulls appropriate drug and package size, verifying accuracy (including manufacturer) with the printed label(s). Correctly calculates quantities needed for corresponding sigs and conversions to and from the metric system. Ensures proper processing of FOAs, off-site prescription orders, and special circumstances. Adheres to departmental policies in the filling, processing, handling and security of prescriptions for scheduled medications. Presents completed prescription to the pharmacist for review and verification in a timely manner. Maintains competency in the accurate running, correction, and interpretation of all routine prescription related system reports. Maintains work logs as necessary. Correctly calculates, and has verified, ingredients involved in extemporaneous compounding and documents appropriately in log book. • Data Management: Inputs refill information and responds to information given on screen appropriately and in accordance with established policies and procedures. Generates and processes refill authorizations according to policies and procedures. Demonstrates ability to make correct decisions concerning the appropriate action on prescriptions such as knowing when an Rx needs to be renewed or when the prescriber must be contacted for clarification (i.e., no strength on Rx). Accurately collects demographics and information. Sends accurate and thorough message using computerized information systems and/or in writing. Inputs refill information and responds to prompts/information on screen appropriately and in accordance with current policies and procedures. Generates, processes and messages appropriately refill authorizations according to policies and procedures. Accurately inputs all information contained on answered refill authorization, knowing when to renew, add refill, offsite or consult solutions RPh for clarification. Generates computer based reports at the request of supervisor, RPh or the member (tax report) in accordance with HIPAA requirements. Maintains work logs as necessary.