Kahuna Workforce Solutions

Lead complex, multi-site implementations of Kahuna’s Skills Management platform, ensuring seamless deployment and rapid adoption. Serve as a strategic partner to organizational leaders, guiding enterprises through workflow transformation and ensuring measurable business outcomes. | Candidates should have 3+ years of experience leading SaaS implementations and a strong understanding of workforce development. Hands-on experience with HRIS/LMS integrations and the ability to engage senior stakeholders is also required. | Who We Are At Kahuna, we help organizations unlock workforce potential through advanced skills management technology. Our modern platform enables enterprises across healthcare, energy, manufacturing, and other complex industries to gain deep insights into workforce capabilities, align talent to business needs, and optimize training and competency programs. The Customer Success team plays a critical role in delivering measurable value by driving adoption, operational efficiency, and strategic workforce transformation for our customers. Role Overview As an Enterprise Implementation Specialist, you will lead complex, multi-site implementations of Kahuna’s Skills Management platform, ensuring seamless deployment, rapid adoption, and long-term customer success. This role blends project leadership, technical expertise, and business acumen to help organizations successfully navigate onboarding, data migration, system configuration, and change management. You will serve as a strategic partner to organizational leaders, guiding enterprises through workflow transformation and ensuring Kahuna delivers measurable business outcomes. Key Responsibilities Enterprise Onboarding & Implementation Leadership Lead end-to-end delivery of large-scale, multi-site implementations from kickoff through go-live. Manage project scope, timelines, risks, and stakeholder expectations across complex enterprise environments. Solution Design & Governance Facilitate solution design workshops to translate business objectives into scalable configurations of Kahuna’s platform. Participate in governance processes, including Kahuna’s internal Solution Design Board, to ensure quality and consistency of implementations. Integration & Data Management Lead integration planning and execution with enterprise systems (HRIS, LMS, ERP) using API, SFTP, and other data transfer methods. Oversee secure data import/export, conduct validation checks, and ensure system interoperability. Change Management & Enablement Partner with customer leaders to develop communication, training, and rollout strategies that accelerate adoption. Provide best practices for competency management, workforce planning, and operational transformation. Testing, Deployment & Go-Live Support Manage UAT cycles, go-live readiness, and transition to production environments. Ensure customers are equipped for successful rollout across departments and locations. Value Realization & Continuous Improvement Define and track key success metrics (e.g., time-to-value, adoption rates, operational efficiency). Collaborate with Customer Success and Product teams to optimize customer value and identify expansion opportunities. Customer Advocacy & Strategic Partnership Serve as a trusted advisor to managers and executives across industries. Influence product roadmap priorities by representing enterprise customer needs. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, and Customer Success to ensure customers achieve desired outcomes and long-term success with Kahuna. Key Requirements 3+ years of experience leading SaaS implementations, enterprise projects, or workforce technology deployments. Proven ability to manage multi-site, multi-stakeholder implementations with competing priorities and tight timelines. Strong understanding of organizational structures, workforce development, and competency-based programs. Hands-on experience with HRIS/LMS integrations, data migration, and system interoperability (API, SFTP, etc.). Confident communicator who can engage both executive sponsors and technical teams with clarity and credibility. Analytical mindset with a bias for action — able to diagnose issues, problem-solve quickly, and maintain forward momentum. Comfortable documenting business and technical requirements, creating reusable implementation templates, and contributing to process improvements. Preferred Qualifications Experience implementing SaaS solutions within complex or regulated industries (Healthcare, Energy, or Manufacturing preferred). Familiarity with enterprise systems and data flows across HRIS (Workday, SAP, Infor) and LMS platforms (Cornerstone, Relias, Docebo). Proven ability to engage and influence senior stakeholders (Director to VP/C-suite) during digital transformation initiatives. Strong understanding of data management, change enablement, and governance models in large organizations. Formal training or certification in Project or Change Management (e.g., PMP, Agile, Prosci) is a plus, but not required. Why Join Kahuna? Impactful Work – Drive enterprise-level workforce transformation and skills strategy for global organizations. Collaborative Culture – Work with passionate professionals committed to innovation, transparency, and customer success. Professional Growth – Build deep expertise in SaaS, large-scale implementations, governance, and workforce analytics. Hybrid Flexibility – Houston-based hybrid environment with occasional travel for key customer engagements.

The Customer Success Support Specialist is responsible for managing and prioritizing customer support cases, ensuring timely and high-quality resolutions. They also contribute to customer enablement through knowledge content creation and collaboration with internal teams. | Candidates should have 1-3+ years of experience in SaaS customer support and strong communication skills. Experience with ticket management platforms and creating customer-facing documentation is also required. | Role Description As a Customer Success Support Specialist, you serve as the first line of defense for Kahuna’s customers, ensuring every interaction drives value and confidence in our platform. You’ll take obsessive ownership of each support case from intake through resolution - communicating clearly, responding promptly, and providing accurate, high-quality solutions every time. You’ll manage and prioritize cases across Kahuna’s customer tiers, ensuring Tier 1 and Tier 2 customers receive SLA-based responsiveness and Tier 3 and Tier 4 customers experience consistent, thorough, and professional support. Beyond support activities, you’ll play a key role in customer enablement - building and maintaining knowledge content, supporting post-go-live hypercare, and helping facilitate Customer Admin office hours that accelerate adoption and confidence in Kahuna. Your collaboration with Customer Success, Product, and Engineering teams will directly influence how we evolve our support model and deliver exceptional customer experiences at scale. 1. Ticket Ownership & SLA Execution Own every assigned ticket end-to-end, from intake to closure, ensuring accountability and follow-through Ensure all responses meet SLA expectations for Tier 1 & Tier 2 customers while maintaining thorough, high-quality resolutions for Tier 3 & Tier 4 customers. Escalate complex or high-impact issues promptly with detailed documentation, replication steps, and contextual notes. Communicate clearly and empathetically with customers at every stage to ensure confidence and transparency. 2. Resolution Quality & Enablement Deliver consistent, high-quality resolutions that meet or exceed internal QA standards for completeness, accuracy, and professionalism. Support customers during hypercare and post-go-live by guiding them through Kahuna workflows and best practices. Identify opportunities to improve the customer experience through documentation, process improvements, or platform insights. 3. Content, Training & Knowledge Contribution Create and maintain knowledge base articles, FAQs, how-to guides, and video tutorials to enable customer self-service. Support recurring Customer Admin office hours, providing live guidance and sharing best practices to drive adoption. Collaborate with the Team Lead to ensure content remains accurate, searchable, and aligned to customer needs. 4. Customer Advocacy, Data & Insights Document recurring customer requirements, feedback, and enhancement requests surfaced during support and hypercare. Analyze customer use cases and support trends to uncover opportunities for value realization and product improvement. Partner with the Team Lead and Director to refine team KPIs and operational metrics that track responsiveness, resolution quality, and adoption impact. Must-Have Qualifications 1–3+ years of experience in SaaS customer support, help desk, or technical support roles. Experience managing tickets in structured platforms (e.g., Zendesk or equivalent). Strong written and verbal communication skills with an emphasis on clarity and empathy. Demonstrated skill in troubleshooting, documenting, and escalating issues effectively. Experience creating customer-facing documentation, FAQs, or training materials. Basic data analysis skills and ability to interpret and communicate insights. Core Competencies Obsessive Ownership Takes complete responsibility for every ticket and customer interaction — ensuring resolution, documentation, and communication are all closed with excellence. Customer Focus Delivers responsive, high-quality service across all customer tiers. Balances SLA speed for Tier 1 & Tier 2 customers with thoroughness and consistency for Tier 3 & Tier 4 customers. Curiosity & Problem-Solving Digs deep into customer issues to uncover true root causes, thinking critically and creatively to deliver durable solutions. Collaboration & Partnership Works seamlessly with peers, Customer Success Managers, Product, and Engineering teams to accelerate resolution and enhance the overall customer experience. Growth Mindset Actively seeks feedback, coaching, and learning opportunities. Demonstrates adaptability as processes, products, and customer needs evolve. Empathy & Communication Engages with customers and teammates with patience, professionalism, and genuine care — ensuring every interaction strengthens trust and confidence. Why You’ll Love Working Here At Kahuna, you’ll be part of a mission-driven team helping organizations around the world build safer, more capable, and more confident workforces. Every day, you’ll make a measurable impact by supporting customers who rely on Kahuna to ensure their people have the right skills at the right time. You’ll join a collaborative, fast-moving culture where ideas are valued, initiative is celebrated, and professional growth is encouraged. As Kahuna continues to expand across industries and geographies, you’ll have opportunities to stretch your skills, take on new challenges, and help shape the future of workforce capability management. What You Can Expect A people-first culture grounded in teamwork, trust, and transparency Flexible hybrid environment (in-person Wednesdays in Houston preferred; remote U.S. considered) Meaningful work with leading Energy, Manufacturing, and Healthcare organizations Opportunities for advancement as Kahuna grows

The Value Engineering Specialist will engage with customers to understand their needs and develop value-based success plans. They will also perform ROI modeling and analysis to demonstrate the financial impact of Kahuna’s solutions. | Candidates should have a Bachelor’s or Master’s degree in relevant fields and 2-3 years of experience in value engineering or related areas. Strong analytical skills and familiarity with AI tools are essential. | Location: Houston, Texas (Hybrid work model) Travel: As needed Employment Type: Full-Time Employment Requirements: Authorization to work in the U.S. without restrictions is required As a Value Engineering Specialist at Kahuna, you will be instrumental in aiding our customers to grasp the genuine value and ROI (Return on Investment) of our solutions. You will collaborate closely with our customer success, product, sales, and marketing teams to develop persuasive value propositions, perform ROI analyses, and deliver insights that enhance customer value and drive business growth. Within Kahuna’s Value Engineering Team, you will be tasked with acquiring and maintaining a comprehensive understanding of the use cases for Kahuna across our target markets and product offerings. Responsibilities Customer Engagements Partner with Kahuna’s Customer Success and Sales teams to identify and understand customer needs, objectives, business processes, pain points, and opportunities for Kahuna to deliver value. Develop, adapt, and execute complex, value-based customer success plans that align Kahuna-supported skill programs with meaningful business outcomes—while tailoring strategies to market dynamics, business priorities, and stakeholder motivations. Facilitate in-depth value analysis and working sessions with customer accounts, including: Selecting and prioritizing relevant business value drivers and measurable impact metrics Aligning Kahuna’s solution design and delivery to support business outcomes and success planning Advising on data management practices to enable quantification of results Capturing, quantifying, and framing impact to resonate with diverse customer personas and stakeholders Support strategic account management by crafting tailored value propositions and business cases for key accounts. ROI Modeling & Analysis Expand, refine, and utilize ROI models to demonstrate the financial impact of Kahuna’s SaaS offerings across target industries. Collaborate with customers and internal teams to gather accurate inputs for ROI calculations. Use AI-powered modeling tools to streamline ROI calculations and scenario planning. Present ROI insights to both customers and internal stakeholders to strengthen sales efforts. Market Research & Product Positioning Conduct deep research into target industries to gather baseline metrics, identify emerging use cases, and refine prioritization strategies. Contribute to go-to-market strategies that effectively position Kahuna’s solutions as high-value offerings in the market. Collaboration and Training Train and support internal teams on industry-specific use cases and the business value associated with Kahuna solutions. Work cross-functionally with CS, Sales, Marketing, and Product teams to embed value-driven insights into their workflows. Support: Sales teams with value-based selling techniques and customer-facing value narratives CS teams in capturing and reporting quantified business impact Product teams in integrating value engineering insights into product strategy Marketing teams in developing value-focused collateral and messaging Scalability and Feedback Loop Create templates, tools, and standards to ensure repeatability in value engineering efforts, including business case development and ROI measurement. Leverage AI to automate repetitive tasks and enhance scalability of value processes. Gather and apply feedback from customer engagements to improve value propositions and ROI models. Analyze success stories and case studies to refine messaging and enhance future use case positioning. Education Bachelor’s or Master’s degree, preferably in one or more of the following fields: Business, Finance, Engineering or a related discipline Experience 2-3 years of professional experience in one or more of the following areas: Value engineering, ROI analysis, business management consulting, or technical sales Engineering operations, project management, operational excellence, or continuous improvement Technical training roles within operational environments in industries such as Energy, Field Services, Manufacturing/Heavy Industry, or Healthcare OR A related degree wtih a proven track record with internships and coops in leading Energy, Field Services, Manufacturing/Heavy Industry or Healthcare Skills & Expertise Strong analytical and problem-solving skills, with the ability to develop compelling value propositions and model financial impact Experience working with incomplete datasets, creating insightful data visualizations, and communicating complex concepts clearly Familiarity with AI tools and platforms (e.g., data analytics, predictive modeling, natural language processing) to enhance value engineering outcomes Exceptional communication, facilitation, and presentation skills for both internal and external audiences—remote and in-person Proven ability to take initiative, adapt to ambiguity, and deliver high-quality work in dynamic environments Skilled in producing polished, customer-ready deliverables that are informative and well-structured Understanding of project management, lean methodologies, and continuous improvement practices Knowledge of B2B SaaS business models and the functional structures of both vendors and customer organizations Ability to translate technical features and functionality into customer-centric value Awareness of talent management processes such as learning & development, skills assessments, and workforce planning Strong understanding of competency and skill management frameworks Entrepreneurial mindset with a customer-first approach and a collaborative spirit Capable of working independently as well as collaboratively within cross-functional teams Strong organizational skills with the ability to manage multiple tasks and projects effectively Proficiency in tools commonly used in value engineering and ROI analysis, including the Microsoft Office suite and business intelligence/data visualization platforms Core Competencies Customer Focus Curiosity Collaboration Instills Trust Accountability Strategic Thinking Empathy and Adaptability Our Work Environment: A positive office culture that fosters collaboration We enjoy socializing and engaging in fun activities—ping pong, trivia, happy hours! The opportunity to make a meaningful contribution from your first day Benefits Join a small company that is making a significant impact Work alongside a team of committed professionals Opportunity to travel to exciting destinations