K2 Services

Manage HR data integrity, develop analytics and dashboards, and ensure compliance across HR systems. | Requires 3+ years in HRIS data management, advanced Workday reporting, SQL, and Excel skills, with experience in data integration and analytics. | SUMMARY: The Data Specialist, HR Systems is responsible for ensuring data integrity, quality, and governance across all HR systems. The Data Specialist, HR Systems is an exempt role that reports into the Manager, HR Systems. This role leads data integrity efforts, develops advanced analytics and reporting, manages compliance reporting, and establishes data quality standards. The Data Specialist, HR Systems serves as the organization's point of contact in HR data management and workforce analytics. ROLES & RESPONSIBILITIES: Execute data management and auditing initiatives for employee records, organizational structures, and job data Conduct regular data quality audits and implement automated validation rules, demographics, job data, and organizational assignments Develop and maintain data governance policies and procedures Manage data conversion and migration activities for system implementations and acquisitions Create data mapping documentation between legacy systems and Workday Perform parallel payroll validation during dual-system periods Develop advanced analytics, dashboards, and visualizations for workforce insights Create and maintain executive dashboards for HR metrics and KPIs Build complex Workday reports using Report Writer, including Advanced, Matrix, and Composite reports Manage compliance reporting requirements (EEO-1, VETS-4212, ACA, OSHA) Support audit activities by providing accurate data extraction and validation Develop calculated fields and custom validation rules in Workday Partner with HR and business leaders to identify data-driven insights and trends Maintain data dictionary and documentation of HR system data structures Required Qualifications: 3+ years of experience in HRIS data management and analytics Advanced proficiency in Workday Report Writer and reporting tools Strong SQL skills and experience with database queries and data manipulation Expert-level Excel skills including Power Query, Power Pivot, and advanced formulas Experience with ETL (Extract, Transform, Load) processes and data integration Strong understanding of HR data structures and relationships Attention to detail with commitment to data accuracy and quality Excellent analytical and problem-solving skills Preferred Qualifications: Knowledge of data modeling and database design principles Experience with acquisition data integration and cleansing Familiarity with predictive analytics and workforce planning models

Partnering with business units to align HR strategies, manage employee relations, support talent development, and ensure policy compliance. | 4+ years of HR experience, strong employee relations skills, experience supporting multiple business units, and proficiency with HRIS systems. | Summary: The Human Resources Business Partner (HRBP) plays a pivotal role in aligning human resources strategies with business objectives by acting as a trusted advisor to the organization. Acting as a strategic consultant to business leaders, the HRBP drives organizational effectiveness through various HR initiatives. This business partner is required to manage multiple, complex issues and prioritize projects concurrently. The HRBP is assigned clear deliverables for multiple business groups, and their work is reviewed for application of sound professional judgment. This role is expected to contribute to new ways of thinking across business areas and advocate for process improvement to increase employee engagement, efficiency, innovation, and consistency. Responsibilities: Provides partnership to multiple business groups and leaders to ensure units are strategically aligned, structured properly to facilitate seamless operations and productivity, and staffed with the right number and level of talent to meet business objectives. Provides day-to-day collaboration and support on all types of employee relations issues and works promptly with key partners to resolve conflict, mitigate associate and organizational risk, and maintain high levels of performance and retention. Maintains excellent standards of HRIS data integrity, including regular audits and compliance checks. Leads efforts to support and promote the organizational culture including adoption and adherence to the Epiq cultural values. Provides support on many talent acquisition activities such as recruiting, interviewing, on-boarding etc. to ensure the business is hiring top talent in alignment with strategic business goals. Partners with business groups to sustain and increase employee and team performance levels through timely execution of performance coaching, corrective action and quality completion of the performance management process. Supports talent development including the identification of development opportunities for associates, partnership on identification of development solutions, and the execution of organization-wide development programs and initiatives. Coaches and facilitates the business and its employees through effective change management practices to ensure broad-based organizational change initiatives are successfully adopted and executed. Administers enterprise-wide and local HR policies and procedures; appropriately partners with internal Legal team to ensure policies comply with local law; delivers training to managers and employees as appropriate to ensure understanding and compliance with policies. Supports enterprise-wide initiatives such as performance management, leadership development, compensation, engagement surveys and HR policies and procedures. Qualifications: Bachelor’s degree in related field or 4+ years of related work experience required 4 plus years of progressive HR experience, with significant experience in HR Business Partner or Senior HR Generalist role supporting multiple business units Demonstrated, hands-on employee relations experience, including investigating and resolving complex employee relations matters. Advising leaders on corrective action, performance improvement plans, and terminations. Mitigating organizational and legal risk through sound judgment and documentation Exceptional verbal and written communication skills. Ability to recognize, process, and express emotions, to manage interpersonal relationships by encompassing self-awareness, self-regulation, empathy, and social skills. Experience with minimizing adverse effects of organizational changes. Experience with collecting and interpreting data to make decisions, answer questions, solve problems, drive change, and influence. Demonstrated ability to provide consultation to leaders by advising, analyzing, interpreting, and applying federal and state laws and human resources policies and procedures. Comprehensive knowledge of compensation practices. Proficient in Microsoft Suite and HRIS software.

The Service Desk Analyst serves as the first point of contact for customers seeking help with technical issues. They provide support via phone, email, and chat, diagnosing and resolving customer problems efficiently. | Candidates must have a high school diploma or equivalent and possess strong verbal and written communication skills. They should be dependable team players who can work in a fast-paced environment and demonstrate excellent customer service skills. | ​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 1st and 2nd Shift. Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm. The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. Essential Duties and Responsibilities Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. Provide over-the-phone, email, and chat support. Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities High School Diploma or equivalent. Strong verbal, written, and typing skills. Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within the scope of the position’s responsibilities. Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found. Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. Requirements Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.