K2 Services

Coordinate Records and Information Governance initiatives by managing project plans, timelines, and stakeholder communications while providing operational visibility through reporting and KPI tracking. | Bachelor's degree and strong experience managing multiple concurrent initiatives with exceptional organizational and influencing skills. | Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Records & Information Governance Program Manager is responsible for coordinating and driving the execution of Records and Information Governance (RIG) initiatives across the client environment. Reporting to the National Client Relations Manager, this role serves as the central point of coordination for project planning, tracking, reporting, documentation, and communication across the Records & Information Governance program.  Working closely with the National Client Relations Manager, Records Operations Manager, and specialty team leaders, the Program Manager helps ensure commitments are met, projects remain on track, deadlines are achieved, and priorities are effectively managed. This role provides structure and visibility across a complex portfolio of initiatives by managing project plans, facilitating stakeholder coordination, maintaining governance documentation, tracking key deliverables, and supporting leadership with operational reporting and project administration.  The ideal candidate is highly organized, detail-oriented, and capable of managing multiple concurrent initiatives while helping leaders stay focused, informed, and accountable for project outcomes.  In short: This role serves as the organizational hub of the Opensity Solutions Records & Information Governance leadership team, providing project management, coordination, reporting, and accountability across multiple concurrent initiatives to ensure commitments are executed on time and with high quality.    Core Responsibilities    Project & Program Coordination  * Coordinate multiple Information Governance and Records Management initiatives simultaneously.   * Develop and maintain project plans, timelines, milestone schedules, action plans, and implementation trackers.   * Monitor project progress and proactively identify risks to deadlines and deliverables.   * Follow up with project stakeholders to ensure commitments, milestones, and action items are completed on schedule.   * Coordinate project intake, prioritization, and workload tracking.   Leadership Support  * Support the National Client Relations Manager and Records Operations Manager by maintaining visibility into ongoing initiatives, priorities, and resource needs.  * Organize and facilitate project meetings, leadership meetings, and stakeholder working sessions.   * Capture meeting notes, decisions, action items, and follow-up activities.  * Maintain centralized documentation for projects, initiatives, and records-related activities.  * Assist leadership with preparing status updates, reports, presentations, and executive communications.   Documentation & Reporting  * Create and maintain project dashboards, status reports, KPI trackers, risk logs, and project documentation.   * Develop and maintain project documentation, implementation plans, and workflow documentation.   * Provide regular reporting on project health, milestone completion, and upcoming priorities.  * Track and manage dependencies across multiple initiatives and stakeholder groups.  Cross-Functional Coordination  * Partner closely with the Records Operations Manager, specialty team leaders, client stakeholders, and support teams to coordinate project activities.  * Ensure alignment across multiple workstreams and project priorities.  * Escalate issues, risks, and resource constraints when appropriate.  * Help establish consistent project management practices, workflows, and tracking methodologies across the organization.    Ideal Candidate  The ideal candidate is an experienced project or program manager who thrives in a fast-paced environment and enjoys bringing order, structure, and accountability to complex initiatives. This individual serves as the organizational backbone of the Opensity leadership team, ensuring projects move forward, deadlines are met, stakeholders remain informed, and leaders can focus on client relationships, operational management, and strategic priorities.  Work Location  * This position is primarily remote and may require periodic onsite attendance for meetings, project activities, training, client engagements, or other business needs.  * Candidates must reside within reasonable proximity to a Firm office and be able to travel onsite as required.  Preferred Qualifications * Bachelor's degree in Business Administration, Project Management, Operations Management, or a related field preferred, or an equivalent combination of relevant professional experience and demonstrated success. * Strong project management and program coordination experience, including managing multiple concurrent initiatives, stakeholders, timelines, and deliverables. * Exceptional organizational, communication, and follow-through skills. * Ability to build collaborative relationships across teams and influence outcomes without direct authority. * Demonstrated professionalism, adaptability, customer-service orientation, and a strong team-first mindset. The Compensation range for this role is up to 90,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is an Equal Opportunity Employer.  We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.  Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.  Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

The Service Desk Analyst serves as the first point of contact for customers seeking help with technical issues. They provide support via phone, email, and chat, diagnosing and resolving customer problems efficiently. | Candidates must have a high school diploma or equivalent and possess strong verbal and written communication skills. They should be dependable team players who can work in a fast-paced environment and demonstrate excellent customer service skills. | ​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 1st and 2nd Shift. Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm. The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. Essential Duties and Responsibilities Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. Provide over-the-phone, email, and chat support. Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities High School Diploma or equivalent. Strong verbal, written, and typing skills. Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within the scope of the position’s responsibilities. Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found. Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. Requirements Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.