K2 Services

Support and maintain enterprise applications, troubleshoot issues, and implement upgrades and configurations. | 6+ years supporting enterprise applications, strong Windows and scripting skills, experience with application infrastructure and security standards. | Summary: The Senior Applications Engineer is a Senior role within the Enterprise Applications Team that is critical in the support of our client’s application portfolio. This position requires proficiency in all aspects of workstation operating systems deployment, application configuration, integration, implementation, and support. The candidate should be self-driven and self-sufficient and will work closely within other teams within the Strategics Accounts Engineering Group and client contacts to provide high-quality operational and project support. Key Responsibilities Support clients’ existing core and business applications, including configuration, patching and updates. Resolve application performance issues and complete root cause resolution. Research new and alternative technologies and make recommendations for upgrades or changes. Gather client requirements for configuration, customization and integration and deliver these requirements to the client’s satisfaction. Design, test and implement installation processes for upgrades and new applications. Provide clear and early communication, ensuring that all relevant parties are kept informed of progress, issues, and difficulties. Document standard resolutions so that common issues can be resolved without requiring escalation. Train other staff members as needed. Work with server and network teams to provide support, guidance and monitoring of infrastructure and equipment related to enterprise applications. Participate in thorough impact analysis of all assigned application and infrastructure activities and understand the impact of work on systems and the business. Ensure applications follow security best practices using established standards such as Center for Internet Security. All other duties as assigned. Qualifications: Bachelor’s degree. 6 years of experience supporting enterprise and business applications. Strong understanding of the design, deployment and maintenance of desktop applications. Ability to complete root cause analysis on application-related issues. Expert problem-solving skills in multiple operating environments. Strong organizational skills: ability to prioritize and meet multiple deadlines. Ability to multi-task in a fast-paced environment. Proven ability to troubleshoot connectivity and performance issues that involve application infrastructure. Ability to complete application-related infrastructure installations. Ability to research new or alternative application technologies. Strong verbal and written communication skills. Ability to work with clients on requirements, design and implementation documents. Strong technical documentation skills Strong PowerShell scripting. Strong automated application and operating system deployment using Microsoft Configuration Manager, Intune, Co-Management Roles and Intune Configuration Profiles and Autopilot. Strong Windows 10/11, Microsoft M365, Group Policy, Active Directory/Entra. Familiarity with Document Management Systems, VDI, Citrix, and other related programs. Familiarity with vulnerability scanning tools such as Nessus and Qualys.

Developing and delivering technology training programs tailored for legal professionals, supporting IT deployments, and creating training resources. | Extensive experience in IT training, instructional design, and end-user support within a professional or legal environment, with proficiency in relevant software and training platforms. | POSITION SUMMARY: As an Information Technology Trainer, Legal Industry at K2 Services, you will support leading law firms by developing and delivering high-quality training across a range of technology applications and provide exceptional training experiences for their end users. This role is responsible for designing, delivering, and evaluating training programs that enhance the efficiency and effectiveness of the firm in leveraging IT applications critical to legal operations. Working in conjunction with broader K2 and client resources, these efforts support various firm-facing initiatives such as on-going educational programs, specific project deployments, and new hire on-boarding. ROLES & RESPONSIBILITIES: Responsibilities for this role include, but may not be limited to, the following: Develop, customize, and deliver effective training sessions tailored to legal professionals, covering core technology and productivity tools, new hire onboarding, continuous skill development, and training aligned with IT initiatives. Create training courses and design professional training resources including eLearning, quick reference guides, reference manuals, and microlearning videos. Utilize instructional design processes with analysis, design, development, implemented implementation, to evaluation (ADDIE model). Serve as a key contributor in firmwide IT deployments, including testing of new software and laptop images, collaborating with engineers to troubleshoot issues, and providing end-user support and training. Conduct training needs analysis to identify skill gaps and propose targeted learning solutions. Facilitate multiple simultaneous training projects, balancing deadlines with attention to detail. Provide ongoing training recommendations to stakeholders to align with business needs and user proficiency. Track and report on training effectiveness, including user feedback and system adoption metrics. Manage training administration, such as registration, records, and communications, while promoting upcoming learning opportunities. Handle the administration of the client’s Learning Management System. Provide end-user support as appropriate for software related questions. KNOWLEDGE, SKILLS & ATTRIBUTES: Proficiency in desktop productivity software and systems commonly found in professional services/law firm environments, including Microsoft Office Suite, Adobe Acrobat, Kofax Power PDF, MS Teams, Copilot, iManage Work 10, NetDocuments, Litera and BigHand applications, comparison and workshare applications. Proficiency preferred in use of typical remote access technologies (VPN, virtual desktops) and service management/ticketing platforms (e.g., ServiceNow). Knowledge of the common practices, procedures, and techniques used in the legal practice. Experience with adult learning principles and training approaches. Experience with authoring and video creation software (e.g., Articulate, Camtasia or Adobe Captivate). Proficiency in using virtual training platforms (e.g., Microsoft Teams, Zoom, etc.). Possess strong writing and presentation skills, excellent communication abilities, and an attention to detail. Ability to establish good rapport with client. Ability to manage multiple projects simultaneously with strong organizational skills. High ethical standards and commitment to confidentiality and data security. Dedication to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation. Commitment to diversity, equity, and inclusion. QUALIFICATIONS: Proven experience as an IT trainer, with a minimum of 5-7 years of technology training experience, preferably in law firms or corporate legal departments. Have delivered training leveraging all mediums, i.e., one-on-one, group, remote, and eLearning within a law firm or professional services environment. Minimum of 2-3 years of end-user technical support experience. Experience in instructional design and the development of training curriculum. Experience preferred in utilizing and/or administering a Learning Management System. Travel: Up to 10% travel may be required. EDUCATION: Bachelor’s in Education, Learning & Development, Instructional Design, Organizational Development, Human Resources, or Informational Systems. Credentials / Certifications: Microsoft Office/M365 and iManage Work 10 preferred. ITIL certification a plus. This position offers a hybrid work arrangement for individuals residing within 50 miles of a K2 Services or an assigned Client office. K2 SERVICE IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2. We celebrate our differences and advocate an environment where everyone feels included. We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

Support and manage enterprise cloud applications, focusing on Microsoft Azure, Entra, Intune, and M365 infrastructure, including configuration, troubleshooting, and client requirements. | Experience supporting enterprise applications, cloud infrastructure, and Microsoft cloud services, with strong problem-solving and communication skills. | Summary: The Senior Cloud Engineer is a Senior role within the Enterprise Applications Team that is critical in the support of our client’s application portfolio. This position requires proficiency in all aspects of Microsoft Azure Cloud deployment, configuration, third-party integration, implementation, and support. The candidate should be self-driven and self-sufficient and will work closely within other teams within the Strategics Accounts Engineering Group and client contacts to provide high-quality operational and project support. Key Responsibilities: Support clients’ existing Microsoft Entra, Intune and M365 infrastructure, including configuration and new feature updates. Resolve performance issues and complete root cause resolution. Gather client requirements for configuration, customization and integration and deliver these requirements to the client’s satisfaction. Design, test and implement installation processes for upgrades and new cloud applications. Provide clear and early communication, ensuring that all relevant parties are kept informed of progress, issues, and difficulties. Document standard resolutions so that common issues can be resolved without requiring escalation. Train other staff members as needed. Work with the client’s InfoSec Team on best practices for cloud services. Provide support, guidance and monitoring of infrastructure and equipment related to enterprise applications. Participate in thorough impact analysis of all assigned application and infrastructure activities and understand the impact of work on systems and the business. Ensure applications follow security best practices using established standards such as Center for Internet Security. All other duties as assigned. Qualifications: Bachelor’s degree. 6 years of experience supporting enterprise and business applications. 4 years of cloud infrastructure experience with Azure. 4 years hands on experience with Entra, Intune, Conditional Access, M365. Ability to complete root cause analysis on application-related issues. Expert problem-solving skills in multiple operating environments. Strong organizational skills: ability to prioritize and meet multiple deadlines. Ability to multi-task in a fast-paced environment. Proven ability to troubleshoot connectivity and performance issues that involve network infrastructure. Ability to research new or alternative cloud application technologies. Strong verbal and written communication skills. Ability to work with clients on requirements, design and implementation documents. Strong technical documentation skills. Strong Power BI. Strong PowerShell scripting. Strong understanding of the design, deployment and maintenance of Microsoft Entra, Intune and M365 including new cloud subscriptions, conditional access, migration to M365 Universal add-ins from COM/VSTO add-ins. Experience with Azure DevOps and CI/CD tools, GitHub and version control. Familiarity with Infrastructure as Code (IaC) such as Terraform. Microsoft certification AZ-400 desirable. Familiarity with virtual environments and cloud solutions. Familiarity with vulnerability scanning tools such as Nessus and Qualys.

Maintain and support enterprise system environments, troubleshoot system issues, and automate processes. | Bachelor's degree or equivalent experience, 5+ years in systems engineering, knowledge of Windows servers, scripting, virtualization, and cloud platforms. | Summary: The Senior Systems Engineer participates in project plans, schedules, and methodology in the operation and maintenance of multiple system environments. This position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position also supports triage and change management activities. Key Responsibilities: Install and configure infrastructure to support project needs. Diagnose system problems using dumps, traces, or other diagnostics aids.Develop and maintain runbooks, modules, and other documentation used by various teams to ensure operational success. Recommend and change system parameters or configuration variables to improve overall system performance. Work closely with other IT groups to deliver solutions to client. Script and automate processes where needed using a variety of tools and languages. Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Document, manage and implementation of changes and service requests. Creation, execution, documentation, and closure of tasks, changes, and requests. Additional duties as assigned. Qualifications: Bachelor’s degree in engineering or equivalent experience. Five plus years of experience in a systems engineering role. Understanding of systems, storage, applications, networking components and how they combine to provide optimal solutions. Working knowledge of Windows servers, DNS/DHCP and Active Directory. Working knowledge of scripting (PowerShell, Terraform, etc.). Knowledge of virtual environments (Hyper-V preferred) and Azure cloud solutions.

The Service Desk Analyst serves as the first point of contact for customers seeking help with technical issues. They provide support via phone, email, and chat, diagnosing and resolving customer problems efficiently. | Candidates must have a high school diploma or equivalent and possess strong verbal and written communication skills. They should be dependable team players who can work in a fast-paced environment and demonstrate excellent customer service skills. | ​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 1st and 2nd Shift. Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm. The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. Essential Duties and Responsibilities Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. Provide over-the-phone, email, and chat support. Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities High School Diploma or equivalent. Strong verbal, written, and typing skills. Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within the scope of the position’s responsibilities. Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found. Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. Requirements Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.