K2 Services

Lead strategic corporate projects and integration efforts, manage stakeholders, change management, risk, and reporting to drive organizational growth. | 3-5 years in corporate strategy execution and post-merger integration, strong communication, project management tools proficiency, and PMP preferred. | Summary: We are seeking a highly skilled Project Manager to lead strategic initiatives and integration projects that drive organizational growth and operational excellence. This role requires a blend of strategic thinking, cross-functional leadership, and change management expertise to ensure seamless execution of complex, enterprise-wide programs. Key Responsibilities: Lead Corporate Strategy Projects – Manage high-impact initiatives aligned with organizational goals, ensuring timely delivery and measurable business outcomes. Drive Integration Efforts – Oversee system, process, and organizational integrations (e.g., HR, Finance, Technology) following mergers, acquisitions, or restructuring. Stakeholder Engagement – Collaborate with senior leadership and cross-functional teams to align priorities, resolve conflicts, and maintain transparency. Change Management – Develop and execute plans to minimize disruption, foster adoption, and ensure smooth transitions across impacted teams. Risk & Dependency Management – Identify risks early, implement mitigation strategies, and manage interdependencies across projects. Reporting & Governance – Provide clear status updates, dashboards, and executive-level reporting to track progress and outcomes. Required Skills & Qualifications: Strategic Thinking & Business Acumen – Ability to connect project objectives to corporate strategy and deliver measurable value. Cross-Functional Leadership – Proven experience managing diverse teams and influencing stakeholders at all levels. Change Management Expertise – Skilled in organizational change frameworks and integration best practices. Strong communication, negotiation, and problem-solving skills. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira) and familiarity with ERP/HRIS platforms (e.g., Workday, SAGE). PMP or similar certification preferred. Ideal Candidate Profile: 3-5 plus years of experience in corporate strategy execution and post-merger integration. Comfortable operating in fast-paced, ambiguous environments. Ability to balance strategic priorities with tactical execution.

Gather and analyze business requirements, translate them into user stories, collaborate with developers to build ServiceNow applications, and support testing and deployment in a legal industry context. | 3-5+ years as a Business Analyst focused on ServiceNow with certifications, experience in App Engine Studio, UI Builder, Agile environments, and preferably legal industry exposure. | Note: The job is a remote job and is open to candidates in USA. K2 Services is seeking a Business Analyst specialized in ServiceNow to join their Solutions & Advisory team. This role focuses on automating and optimizing operational workflows for law firms, requiring collaboration with clients and internal teams to gather and analyze requirements. Responsibilities • Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow. • Translate business requirements into clear and concise user stories with well-defined acceptance criteria. • Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces. • Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities. • Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions. • Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs. • Maintain and manage product backlogs and help prioritize stories for sprint planning. • Support UAT efforts, including test case creation, execution tracking, and defect triage. • Ensure compliance with ServiceNow best practices and governance models. Skills • 3–5+ years of experience as a Business Analyst with a focus on ServiceNow. • Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder. • Solid understanding of ServiceNow Workspaces and their capabilities. • Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories. • Experience working in Agile/Scrum environments. • Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration. • Ability to work in a matrix environment. • Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio. • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. • Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization. • Detail-oriented with a high degree of accuracy and precision in work. • Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment. • Experience in workflow/process automation and low-code/no-code development. • Understanding of enterprise architecture and integration concepts. • Exposure to ITSM, CSM, or custom ServiceNow applications beyond core modules. • ServiceNow Certified System Administrator (CSA) or Certified Application Specialist. • Experience working in a legal or law firm environment. Company Overview • K2 Services, LLC is a leading technology-enabled services provider, specializing in IT managed services, unified support and enterprise technology platforms for the legal industry. It was founded in 1989, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.kenokozie.com/.

Develop operational workflows within the ServiceNow environment and design effective business models leveraging law firm operational knowledge. Collaborate with internal and external teams to deliver high-quality business solutions and support ServiceNow initiatives. | Candidates should have over 5 years of experience in ServiceNow development and a strong understanding of the platform's capabilities. Expertise in software design, web technologies, and Agile methodologies is essential. | Summary: We are seeking a skilled ServiceNow Application Developer with 5 plus years of experience developing within the ServiceNow platform. Law firm IT support experience a plus. The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our client organization. Deep proficiency across the ServiceNow platform from inception through development is critical. This role will collaborate with the internal K2 Services ServiceNow developers, as well as the external client team to provide high-quality business solutions and play an active role in projects from delivery to operational support. Responsibilities: Workflows: Develop law firm operational workflows within the client ServiceNow environment under the guidance of the internal K2 Services ServiceNow team. Design and deliver effective business and operating models to the client spanning the full ServiceNow platform, while leveraging law firm operational knowledge for successful implementations. Assist the team and the client in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules. Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort. Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features. Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency. Documentation: Develop and maintain comprehensive technical documentation of configurations, changes, and processes. Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required. Qualifications: 2 plus years of experience with software design and development. Expertise in ServiceNow development, including UI policies, business rules, client scripts, and workflows Experience working with Web technologies, including GlideScript, JavaScript, Ajax, HTML, AngularJS, and CSS. Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC). Excellent communication skills including strong verbal and written communication skills, and the ability to work effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex issues. ·Ability to multi-task in a fast-paced environment. Preferred Qualifications: · Experience: Law firm or other professional services firm experience preferred. · ServiceNow Module Experience: ServiceNow IT Service Management (ITSM), Hardware and Software Asset Management (HAM and SAM), IT Operations Management (ITOM), and/or HR Service Delivery (HRSD). · Certifications: ServiceNow Certified Application Developer (CAD) certification or any ServiceNow implementer certification. · ITIL Foundation certification.

The Service Desk Analyst serves as the first point of contact for customers seeking help with technical issues. They provide support via phone, email, and chat, diagnosing and resolving customer problems efficiently. | Candidates must have a high school diploma or equivalent and possess strong verbal and written communication skills. They should be dependable team players who can work in a fast-paced environment and demonstrate excellent customer service skills. | ​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 1st and 2nd Shift. Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm. The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. Essential Duties and Responsibilities Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. Provide over-the-phone, email, and chat support. Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. Maintain a regular and reliable level of attendance. Knowledge Skills and Abilities High School Diploma or equivalent. Strong verbal, written, and typing skills. Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within the scope of the position’s responsibilities. Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found. Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. Requirements Prolonged periods of sitting at a desk and working on a computer Will require Intune “Mobile Device Management” software installed on a personal device(s) K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.