K & N ENGINEERING INC

Lead and train call center agents, manage workflows, and improve department efficiency. | Requires 3+ years in customer service, call center experience, and proficiency with management software and MS Office. | Job Details Job Location: Grand Prairie, TX Salary Range: $22.00 - $23.00 Hourly Description Job Description A Customer Service Lead will have mastered the skills of all Customer Service Agent/Specialist levels and demonstrate leadership skills needed to successfully provide direction, coaching, and mentoring of call center agents. This role is primarily remote, but the Lead is required to come into the office as needed for new agent training. In addition, that live within 75 miles of the Grand Prairie facility will be expected to come into the office at least once a month. Essential Duties & Responsibilities: Perform normal Call Center and Customer Service duties which includes data entry for orders, and answering calls, emails, and chats Develop, document, maintain, and deliver training programs related to department operations and procedures Assign and manage training for new agents, which will include assigned in-office training days Work with management to provide feedback on the progress/status of new employees Maintain a training system matrix to record the training progress of new and existing agents and determine training needs Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve department operations, efficiency, and service to both internal and external customers Review call center work trends to identify workflow drivers and develop opportunities for improvement of department response to those drivers Assist with calls and e-mails requiring escalation to a supervisor or manager Serve as a leadership delegate when the department Supervisors are not available. Must exhibit good leadership abilities and communicate effectively to the supervisor and employees Will contribute to and build a positive work environment and healthy team culture Embrace change and demonstrate flexibility due to the dynamic nature of our call center. Identify new solutions and improvements to processes and procedures to increase department efficiency. Other duties as appropriate for the position Qualifications A Successful Customer Service Lead: Will possess a mastery of the skills of a Customer Service Agent Will be able to identify the various training needs of new and existing agents, and successfully adjust training approach and style to meet those needs Is able to identify and develop solutions to complex situations Is able to manage projects and tasks without supervision Must be able to simultaneously handle multiple duties, manage time, and follow through on all tasks and projects with little or no supervision Act as a mentor to team members and demonstrate the values and ethics of the department and company Will be able to create outside-the-box solutions Experience, Skills & Education: 3+ years or equivalent in a call center environment with customer service experience required 1+ years' experience with K&N Business Management Software related to call center functions High School Diploma or equivalent; some college preferred Solid working knowledge of Microsoft Outlook, Word, and Excel Our Work Environment and Why You’ll Love It Here We are a team that works to support one another and believe we are doing good work. We focus on getting the job done effectively and promoting positive change that helps everyone grow. This is a primarily remote position offering flexibility. To keep our team connected, this role requires you to live in the state of Texas and be able to commute to our Grand Prairie, TX office at least once a month for team meetings, training, and in-person collaboration. However, additional office visits may be needed for trainings, new hire training, and other duties based on department and company needs. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Leading sales and business development for automotive aftermarket channels, expanding retail presence, and developing growth strategies. | Over 10 years of sales leadership experience in automotive or related industries, proven success in retail and distributor channels, strong analytical and strategic skills, bachelor's degree (MBA preferred). | Job Details Job Location: Grand Prairie, TX Salary Range: $190000.00 - $210000.00 Salary Description Company Overview: At K&N Engineering, we don’t just sell performance air filters—we fuel a passion for automotive excellence. Since 1969, we’ve been the trusted brand for enthusiasts looking to push the limits of their vehicles. Our website is more than an online store—it’s the digital heartbeat of our brand, connecting customers to high-performance products, technical expertise, and a best-in-class shopping experience. Position Overview: The Sr. Director, Sales & Business Development is a key commercial leader responsible for driving significant revenue growth in K&N’s vehicle sales channels, primarily focused on the national retailer & Distribution channel through world-class sales execution and strategic business development leadership. This role expands K&N’s footprint through new store placements, expanded shelf space, deeper category penetration, and the introduction of new products and categories across retail and distribution partners. The Sr. Director leads the Sr. Channel Managers (National Retail & Distributors), while building and executing a structured Business Development engine that identifies emerging opportunities and accelerates K&N’s 3–5-year growth objectives. Key Responsibilities: Sales Leadership – National Retail & Distributor Channels · Lead and develop the National Retail and Distributor Senior Channel Managers. · Deliver annual and long-range revenue targets across national retail chains and major distributors. · Drive store count expansion, shelf linear growth, and in-store product placement gains across all product categories. · Utilize POS insights and analytics to strengthen category performance and SKU productivity. · Oversee line reviews, promotional planning, quarterly business reviews and annual joint business planning with all top accounts. Strategic Business Development – Revenue Expansion & Channel Innovation · Develop a multi-year BD roadmap aligned with corporate growth priorities. · Identify and pursue new retail partners and emerging adjacent channels (powersports, farm & ranch, off-road, etc.). · Lead new product placement strategy within existing accounts to unlock new buys, adjacencies, and categories. · Create business cases and financial models for new channel entries and expansion opportunities. · Accelerate speed-to-market for emerging categories through collaboration with Product, Marketing, and Demand Planning. · Support commercialization of new and emerging product lines to broaden retailer category penetration. · Monitor industry trends, competitive shifts, and consumer demand patterns to inform channel strategy. · Ensure clean transition of BD opportunities into forecasting, inventory planning, and retail execution models. --- Qualifications & Experience: · 10+ years of sales leadership experience in automotive aftermarket or related industry. · Proven leadership in National Retailer and Distributor channel management. · Demonstrated success in both sales execution and business development. · Strong analytical capability with POS, forecasting, and category insights tools. · Exceptional communication, negotiation, and strategic planning skills. · Bachelor’s degree required; MBA preferred. Skills & Attributes: o Sales-Driven Mindset: Deep understanding of sales best practices in the automotive aftermarket industry, focusing on revenue generation, user engagement, and customer acquisition. o Customer-Centric Thinking: Ability to develop, communicate and lead strategies that enhance the K&N business. o Analytical Approach: Comfortable making data-driven decisions and using insights to drive optimizations and improvements. o Collaboration & Communication: Strong ability to work cross-functionally with marketing, product, IT, and external partners. Demonstrates exceptional verbal and written communication skills to convey ideas clearly. --- Why Join K&N? This role is central to K&N’s commercial future—responsible for near-term revenue acceleration and long-term market expansion. The Sr. Director, Sales & Business Development leads two of K&N’s most strategically important channels and anchors the company’s 3–5-year vehicle business growth strategy as K&N scales its core vehicle business, expands into new categories, and reinforces its leadership position in the industry. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualifications Key Responsibilities: Sales Leadership – National Retail & Distributor Channels · Lead and develop the National Retail and Distributor Senior Channel Managers. · Deliver annual and long-range revenue targets across national retail chains and major distributors. · Drive store count expansion, shelf linear growth, and in-store product placement gains across all product categories. · Utilize POS insights and analytics to strengthen category performance and SKU productivity. · Oversee line reviews, promotional planning, quarterly business reviews and annual joint business planning with all top accounts. Strategic Business Development – Revenue Expansion & Channel Innovation · Develop a multi-year BD roadmap aligned with corporate growth priorities. · Identify and pursue new retail partners and emerging adjacent channels (powersports, farm & ranch, off-road, etc.). · Lead new product placement strategy within existing accounts to unlock new buys, adjacencies, and categories. · Create business cases and financial models for new channel entries and expansion opportunities. · Accelerate speed-to-market for emerging categories through collaboration with Product, Marketing, and Demand Planning. · Support commercialization of new and emerging product lines to broaden retailer category penetration. · Monitor industry trends, competitive shifts, and consumer demand patterns to inform channel strategy. · Ensure clean transition of BD opportunities into forecasting, inventory planning, and retail execution models. --- Qualifications & Experience: · 10+ years of sales leadership experience in automotive aftermarket or related industry. · Proven leadership in National Retailer and Distributor channel management. · Demonstrated success in both sales execution and business development. · Strong analytical capability with POS, forecasting, and category insights tools. · Exceptional communication, negotiation, and strategic planning skills. · Bachelor’s degree required; MBA preferred. Skills & Attributes: o Sales-Driven Mindset: Deep understanding of sales best practices in the automotive aftermarket industry, focusing on revenue generation, user engagement, and customer acquisition. o Customer-Centric Thinking: Ability to develop, communicate and lead strategies that enhance the K&N business. o Analytical Approach: Comfortable making data-driven decisions and using insights to drive optimizations and improvements. o Collaboration & Communication: Strong ability to work cross-functionally with marketing, product, IT, and external partners. Demonstrates exceptional verbal and written communication skills to convey ideas clearly. --- Why Join K&N? This role is central to K&N’s commercial future—responsible for near-term revenue acceleration and long-term market expansion. The Sr. Director, Sales & Business Development leads two of K&N’s most strategically important channels and anchors the company’s 3–5-year vehicle business growth strategy as K&N scales its core vehicle business, expands into new categories, and reinforces its leadership position in the industry. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collect and analyze supply chain data, develop KPIs, evaluate processes, and report operational performance to leadership. | College degree, proficiency with Microsoft Office, preferred data analytics software experience, strong analytical and communication skills, and teamwork ability. | Job Details Job Location Grand Prairie, TX Salary Range $80000.00 - $95000.00 Salary/year Description Job Description We are looking for a data-driven and detail-oriented Supply Chain Logistics Analyst to support our supply chain and logistics team in driving process improvements, managing operational KPIs, and providing insights that inform strategic decisions. Reporting to the Supply Chain Planning Manager, this role will play a critical part in ensuring operational efficiency, cost control, and high-quality logistics performance. Essential Duties & Responsibilities: • Collect data on supply chain and logistics operations • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve department operations, efficiency, and service to both internal and external customers • Develop and maintain operational KPIs • Maintain accurate reporting on operational performance documenting areas for improvement • Issue reporting to leadership team on KPIs and evaluation of operations • Research supply chain/logistics issues to identify potential problems and pre-emptively address them • Other duties as appropriate for the position. Qualifications Experience, Skills & Education: • College degree in a related field • Solid working knowledge of Microsoft tools including Outlook, Word, and Excel • Preferred experience in data analytics software • Demonstrated analytical skills and data analysis experience • Strong attention to detail and ability to make connections between multiple topics • Strong verbal and written communication skills • Able to translate data into insights for business teams to take action on • Team player, able to work with stakeholders up, down and across the organization Other Important Information: • This is an onsite position in Grand Prairie, TX • Standard office hours are expected We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.