Just Appraised

Develop and maintain full-stack applications with a focus on frontend and backend architecture, cloud infrastructure, and mobile platforms. | Senior software engineer with 10+ years experience in full-stack development, cloud infrastructure, and AI integration, but no Python or specific RAG pipeline experience. | Senior Software Engineer - AI Just Appraised is modernizing local government processes related to real estate and property taxes. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. With hundreds of government entities across the United States relying on us, your work will directly help drive essential revenues and provide critical services to society. Join a high-growth, YC-backed, and fully remote startup. As the second Senior Software Engineer focused on our AI Tooling and Conversation Engine, you'll have significant ownership in defining the technical future of our core product, Front Desk. This is an opportunity to lead technical decisions and directly influence a product making a real-world impact. This is a full-time, salaried position. What You Will Work On ​​Build and evolve our Conversation Engine powering pre-drafted email, chat, and voice responses, including conversation state, memory, and high-quality response generation. Own the RAG pipeline end-to-end: document ingestion, chunking strategies, embeddings, indexing, retrieval (hybrid/vector), reranking, and grounded response generation. Implement AI Tooling / function calling to connect LLM workflows to internal systems (e.g., account lookup, case context retrieval, knowledge base queries) with strong validation and safe execution patterns. Design evaluation and quality systems for AI features: offline eval harnesses, golden datasets, human feedback loops, monitoring for hallucinations/grounding, and regression prevention. Collaborate with cross-functional teams to define, design, and ship new features. Work closely with business stakeholders and customers to translate requirements into technical specifications and documentation. Mentor and support engineering team members, promoting team efficiency and growth. Troubleshoot and debug complex issues, ensuring timely resolution and platform stability. Optimize application performance, reliability, and scalability, and uphold high standards for clean, maintainable code. Identify and proactively address technical debt and performance bottlenecks to drive iterative product improvement. What We’re Looking For 5+ years of professional experience in Python development. 5+ years of experience with relational databases (e.g., PostgreSQL). 2+ years of experience with cloud environments, particularly AWS. Proven experience working with Large Language Models (LLMs) and building production-ready RAG pipelines. Strong proficiency in API design, data modeling, relational database design, and testing methodologies. Proficiency with modern DevOps practices: version control (Git), containerization (Docker), CI/CD (GitHub Actions), and automated testing frameworks.

Lead multiple engineering teams and drive backend and infrastructure platform development with strong technical and people leadership. | 6+ years hands-on software engineering with TypeScript and Java, 4+ years engineering leadership, cloud and infrastructure expertise, and strong communication skills. | Senior Engineering Manager Just Appraised is modernizing local government processes related to real estate and property taxes. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. With hundreds of government entities across the United States relying on us, your work will directly help drive essential revenues and provide critical services to society. Join a high-growth, YC-backed, and fully remote startup. We are seeking a Senior Engineering Manager to be a pivotal technical and people leader within our expanding Engineering team, reporting to the Director of Engineering. This is a hands-on role with a strong emphasis on backend and infrastructure engineering. You will lead multiple teams responsible for the core of our platform—from data infrastructure and scalable backend systems to product integrations and developer experience. You will be a force multiplier: setting clear technical and business direction, contributing to design and code, and fostering a strong, scalable, and reliable technical foundation while championing the professional growth of every engineer. This is a full-time, salaried position. What You Will Work On Team Leadership & Mentorship Lead and manage multiple engineering teams, including Software Engineers and Team Leads. Provide clear technical direction and mentorship to develop strong design, coding, and problem-solving skills across the team. Manage team health, set goals, conduct performance reviews, and support individual career development and progression. Strategic Execution & Delivery Partner closely with Product and Design teams to define and execute roadmaps that result in measurable business and customer outcomes. Drive continuous improvement in engineering processes, developer experience, and delivery pipelines. Collaborate cross-functionally with all leadership, Customer Success, and Operations to align technical initiatives with overall company strategy. Architectural Guidance & Standards Guide critical architectural decisions focused on scalability, performance, and maintainability across our core backend and infrastructure systems. Champion and drive high standards for code quality, testing, documentation, and overall engineering excellence. Contribute to technical designs and write or review code, particularly for complex or high-impact projects. What We’re Looking For 6+ years of hands-on experience in software engineering across the stack, preferably Java and/or TypeScript. 4+ years of engineering leadership experience, including successfully leading multiple teams or large, multi-quarter initiatives while maintaining technical depth. Proven expertise in designing, building, and scaling robust backend services. Hands-on experience with cloud platforms (AWS preferred) and infrastructure-as-code tools like Terraform. Experience with CI/CD pipelines, observability, monitoring, and system reliability engineering (SRE) practices. A demonstrated ability to successfully balance people leadership with significant technical contribution. Excellent communication skills, with a proven ability to clearly bridge technical and non-technical stakeholders. A strong sense of ownership, a bias for action, and a commitment to leading by example and mentoring others.

Manage customer lifecycle to drive product adoption, retention, and growth within government accounts. | Requires 2+ years in customer success, strong stakeholder management, contract lifecycle experience, and ability to translate technical concepts for customers. | Customer Success Manager (NC, SC, GA, VA Region) This role is only open to residents of NC, SC, GA, and VA. Just Appraised is modernizing local government processes related to real estate and property taxes. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. With hundreds of government entities across the United States relying on us, your work will directly help drive essential revenues and provide critical services to society. We are seeking a highly motivated Customer Success Manager (CSM) to join our rapidly expanding team. This is a vital role where you will own the end-to-end customer lifecycle, driving product adoption, managing retention, and identifying opportunities for expansion within our existing government customer base. You will be a key driver of business growth and the direct embodiment of our mission: building the connective tissue of government. With our fast growth, you’ll have the opportunity to expand into adjacent roles, take on larger accounts, or even step into leadership as our team scales. This is a full-time, salaried position. What You Will Work On Drive Strategic Growth & Partnerships: Serve as a trusted, high-value advisor to customers. Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities. Own Business Outcomes: Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth. This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles. Enable Adoption & Value: Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success. Translate technical concepts and product updates into clear, practical value for diverse audiences. Manage Success Metrics: Monitor and report on key performance indicators, including churn reduction, expansion revenue, and Customer Satisfaction (CSAT), utilizing data to inform strategic account planning. Stakeholder Mapping & Advocacy: Identify and nurture relationships with all key decision-makers and influencers within your accounts, ensuring they receive appropriate support. Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams. Travel: Attend customer visits and conferences based on territory needs. This typically involves 3-5 visits per quarter. (15-20% annually) What We’re Looking For 2+ years of experience in Customer Success (ideally within a fast-growing SaaS startup). Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities. Strong focus on achieving customer outcomes and building long-term partnerships. Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations. Ability to mitigate risk and de-escalate issues before they become critical. Capacity to learn and support multiple products. Proficiency in translating technical concepts into practical, customer-friendly language. Clear, strategic communication (strong written and verbal skills) is essential for our remote environment. Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests. Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, and Zoom.

Design, develop, and maintain scalable backend and frontend systems, collaborate cross-functionally, and mentor team members. | 5+ years professional development with modern backend languages, React and TypeScript frontend experience, PostgreSQL expertise, AWS cloud experience, and strong API and database design skills. | Senior Software Engineer Just Appraised is modernizing local government processes related to real estate and property taxes. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. With hundreds of government entities across the United States relying on us, your work will directly help drive essential revenues and provide critical services to society. Join a high-growth, YC-backed, and fully remote startup. As a full stack Senior Software Engineer on an agile team, you'll have significant ownership in defining the technical future of our products. This is an opportunity to lead technical decisions and directly influence products making a real-world impact. This is a full-time, salaried position. What You Will Work On Design, develop, and maintain robust, scalable backend systems using technologies like Java, PostgreSQL, AWS, Docker, and Terraform. Build and enhance front-end features using React and TypeScript to deliver an intuitive user experience. Collaborate with cross-functional teams (Customer Success, Sales, Operations) to define, design, and ship new features end-to-end. Work directly with customers and business stakeholders to translate needs into technical specifications and clear documentation. Optimize application performance, reliability, and scalability while writing clean, maintainable, and well-tested code. Proactively identify technical debt and performance bottlenecks, leading iterative product improvements. Mentor and support engineering team members to foster a culture of efficiency and growth. What We’re Looking For 5+ years of professional software development experience, with proficiency in at least one modern backend language (e.g., Java, TypeScript, Python). 5+ years of experience working with and optimizing relational databases (e.g., SQL, PostgreSQL). Proven experience developing scalable, modern front-end applications, specifically using React and TypeScript. 2+ years of hands-on experience with cloud services, preferably Amazon Web Services (AWS). Strong command of API design, data modeling, object-oriented programming, and relational database design principles. Expertise in version control (e.g., Git), containerization (e.g., Docker), CI/CD pipelines (e.g., GitHub Actions), and modern automated testing frameworks. Experience in customer-facing product engineering (B2B or B2C).

Build and evolve AI-driven conversation and retrieval systems, including pipeline development, system integration, and performance optimization. | Requires 5+ years in Python, relational databases, cloud experience, and LLM expertise, which exceeds your current experience level. | What You Will Work On ​​Build and evolve our Conversation Engine powering pre-drafted email, chat, and voice responses, including conversation state, memory, and high-quality response generation. Own the RAG pipeline end-to-end: document ingestion, chunking strategies, embeddings, indexing, retrieval (hybrid/vector), reranking, and grounded response generation. Implement AI Tooling / function calling to connect LLM workflows to internal systems (e.g., account lookup, case context retrieval, knowledge base queries) with strong validation and safe execution patterns. Design evaluation and quality systems for AI features: offline eval harnesses, golden datasets, human feedback loops, monitoring for hallucinations/grounding, and regression prevention. Collaborate with cross-functional teams to define, design, and ship new features. Work closely with business stakeholders and customers to translate requirements into technical specifications and documentation. Mentor and support engineering team members, promoting team efficiency and growth. Troubleshoot and debug complex issues, ensuring timely resolution and platform stability. Optimize application performance, reliability, and scalability, and uphold high standards for clean, maintainable code. Identify and proactively address technical debt and performance bottlenecks to drive iterative product improvement. What We’re Looking For 5+ years of professional experience in Python development. 5+ years of experience with relational databases (e.g., PostgreSQL). 2+ years of experience with cloud environments, particularly AWS. Proven experience working with Large Language Models (LLMs) and building production-ready RAG pipelines. Strong proficiency in API design, data modeling, relational database design, and testing methodologies. Proficiency with modern DevOps practices: version control (Git), containerization (Docker), CI/CD (GitHub Actions), and automated testing frameworks.